Winners

New Design/Build Data Centre Project of the Year
X2 Huawei UPS5000-E 500kVA UPS supply and install for CoolDC datacenter in N+N configuration. Power Control

Driving Force behind the project The overall project was designed to provide the client with an increased Uninterruptible Power Supply (UPS) and battery capacity with minimal disruption and zero downtime or switching requirements. Thereby reducing the risk to their critical infrastructure. The initial brief presented to Power Control was for x2 300kVA modular UPS systems but after further discussion with the client, it was determined that 300kVA would not be sufficient in the event of the client achieving their maximum power requirement. They instead needed a system that could be scaled up as their load requirements increased. Challenges addressed and innovative aspects of the project To provide a cost-effective solution, Power Control proposed an alternative installation of a larger modular frame with fewer modules to allow the site to scale up as their load requirement increased. This was opposed to the client having to install additional UPS and electrical infrastructure at a later date. The modular design accommodates for additional space in the battery rack to allow for the addition of further battery strings as and when required without any downtime, a major challenge faced during the project. This was made possible as Power Control installed the battery isolation at the beginning of the project allowing for the connection of the batteries without the need to isolate all of them. Working with one of the largest and most trusted switchgear manufactures, Power Control advised on the requirement of the UPS if it was to run at full capacity, enabling an increased rating of the busbar and switches. Regular meetings were attended between Power Control and all of the vendors involved to confirm that all elements would work together in the overall design and to ensure the project ran smoothly for the client. Tangible benefits for the organisation Power Control provided the client with the ability to future proof the UPS capacity allowing them the ability to scale up and meet increased load demands. In addition, the modular formation of the system provided the client with a peak UPS efficiency of 96% at all times in online mode and to achieve zero downtime with minimal risk when expanding the UPS and battery capacity. A key part of the brief was to achieve a low total cost of ownership which was met due to the high efficiency and long 15-year design life of the DC capacitors. Furthermore, the client benefited from reduced capital expenditure by only installing the number of modules needed to meet the initial load requirement. To conclude, Power Control designed a sophisticated critical power system that allows for the capacity of the UPS and batteries to be increased without any need for switching or isolating the whole battery from the UPS. Giving the client ultimate resilience and no downtime. By offering a larger UPS frame capacity, the need for additional electrical infrastructure in the future if the client reaches maximum power requirement no longer presented itself as an issue. Furthermore, the capital expenditure on the UPS frame was negligible. Tim Chambers, Managing Director of CoolDC “Power Control were late to the party and were able to deliver on time and within budget an improved design that better suited our needs. They collaborated with our other suppliers to help ensure all went smoothly. Their service and knowledge of UPS system is the best I have come across” END

Data Centre Energy Efficiency Project of the Year
Data Centre Energy Efficiency Project of the Year – Aqua Group for 4D (Gatwick facility) Aqua Group

What was the driving force behind the project – what business or technology challenge needed to be addressed? End user client, 4D, are a UK base colocation provider, providing ultra-fast connectivity and business focused cloud services to organisations around the World. When 4D took over a low-density data centre building at Gatwick, Aqua were asked to upgrade the existing chiller based cooling system. The project ran in 2018, with installation and commissioning taking place whilst the facility was live. The project design focused on a bespoke solution with energy efficiency, system resilience and reliability at its heart. It was critical that it was completely scalable, future proofing the client’s business model, allowing them to scale up to high density capacity at 40kW per rack when market demand required. How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? The legacy chillers were replaced with a “chiller less” solution, using a cooling tower alongside a packaged plant room and full water treatment facility. The design included pumps, heat exchangers, dosing equipment, filtration, inverters and remote monitoring. Specially designed CRAC units which operate on a 2°C difference between air and water temperatures, enable the system to run at higher temperatures. This eliminates the need for compressors – or mechanical cooling – allowing the chillers to be replaced with natural source cooling (cooling towers). This also reduces the number of moving parts within the design which automatically increases system reliability. In addition, using Carel’s, CPco Platform, the system’s control strategy was engineered to minimise energy usage. The monitoring technology is aware of the minimal energy requirements for each piece of equipment within the system, ensuring it runs at just the minimal necessary, with zero energy wastage. A bespoke square pipework system was designed with dual - or 2N - redundancy, so there is no single point of failure. If an issue should ever arise it can be resolved without interruption or downtime in the data centre. As far as future proofing and scalability goes, the first stage of the project used just one single tower, but the project design will take 5 further towers, giving huge potential for scaling up. Each plant room and water treatment facility is modular, located within a container, so additional resource can be simply added as required. What major challenges were faced during the project and how were they overcome? The single biggest challenge of the project was installing and commissioning within a live data centre environment. Project Engineers restricted the work carried out within the live facility to a minimum. For example, pipework was all pre-manufactured off site and then bought in for final assembly. For example, the pipework was pre-manufactured off site and then bought into the facility and bolted into place. Final commissioning had to be carefully phased, to avoid any unnecessary swings in supply temperature. The design of the legacy facility also caused challenges. For example, the existing raised floor with cable trays in situ meant pipework had to be carefully routed and specially designed in areas as there were limited places to cross over. What tangible benefits has the organisation seen as a result of the project’s implementation? Energy efficiency and subsequent cost savings were immediately evident, in the autumn months consuming significantly less than the previous system. The annual energy saving compared to the old system is forecast at 90%+, with an annualised part load PUE of 1.125. For 4D’s business, they have a facility that they can now scale right up to high density capacity of 40kW per rack. To summarise, benefits achieved: • PUE of 1.125 • 90%+ energy saving on legacy cooling system • Modular, scalable design – from low density to high density – as demand dictates • 2N redundancy – zero risk of downtime • Green installation

Data Centre Consolidation/Upgrade/Refresh Project of the Year
Sudlows - Data Centre Cooling Refresh – Science & Technology Facilities Council Sudlows

The brief: The Science & Technology Facilities Council (STFC) have a Data Centre at their Rutherford Appleton Laboratory in Didcot, Oxfordshire that is extremely important to the scientific fraternity. Many important scientific computational analysis are put through some of the worlds largest computer systems. Systems appearing on the Top 100 world list have been housed in the Data Centre over recent years. Data such as the “Higgs bosun” or “God Particle” rate of decay computation for the CERN particle acceleration experiment was put through some HD (High Density) computer systems housed in this Data Centre. Due to the growth in large scale scientific experimental data STFC required a HD cooling solution to achieve optimum conditions within their facility, whilst achieving industry leading energy efficiency. The project: Sudlows recommended that the ideal solution for the brief, provided by the client, was to install 2No. identical HD Rack arrangements that each comprised: • 15No. APC 42U x 1,000 x 800 “Net-Shelter” Server Racks • 15No. 20-30kW U-Systems “ColdLogik” rear door coolers attached by frames to the server racks • 1No. 390kW “Aqua Cooling” Coolant Distribution Unit (CDU) that provides higher temperature secondary chilled water from lower temperature primary chilled water. • 1No. Intelligent Control and Monitoring System that not only tracked the internal temperature of each rack but pulsed information to the BMS for monitoring purposes • 15No. 2-port motorised Control Valves • 1No range of stainless-steel pipework, isolation valves and fittings • 1No. range of commissioning services Sudlows began by connecting each of the 2No. HD Rack arrangements off 2No. existing 80mm valved chilled water Flow and Return connections, located on the existing chilled water mains on each side of the Data Hall. These then fed the primary supplies to each of the CDU’s via 100mm stainless steel F&R connections on each side. The two systems were connected together and valved at intervals so that the client had ultimate flexibility in the ability to run more or less racks off each CDU. The arrangement also meant that one CDU could be taken out of service if the rack densities were lower and allowed it. Each of the CDU’s contain a heat exchanger that transitions from cooler chilled water to a warmer secondary chilled water supply that feeds into the rear door coolers. The benefit of this system is that no condensation can occur in the rear door coils, as the air is always kept above dewpoint. Within each CDU are two inverter driven pumps for run and standby application. Additionally, each rear door cooler has its own microprocessor controller that ensures that the system is “passive” i.e. the temperature leaving the rack through the coil is the same as the temperature entering the rack. This means that all heat energy is absorbed by the rear door cooler and adds no additional load to the room. In certain circumstances it can benefit the room as the leaving air can be set a few degrees lower than the incoming air. A two-port valve on the secondary chilled water supply to the rear door coolers ensures that sufficient chilled water can enter the coil at any time. The pump set in each CDU ensures that the inverter in the pump provides enough water to suit demand. The valves are always set to bypass 10% of the water flow to ensure the pump doesn’t pump against a closed head and the maximum turndown of the pump on its inverter can be matched. The biggest challenge on this project was ensuring that the remedial installation work was undertaken without affecting the live operational systems of the exiting data centre’s critical infrastructure. Detailed CFD modelling and 3D CAD design scenario testing ensured that all the key milestones of the project were met with minimal disruption. Conclusion: Once fully installed the system was fully commissioned. All existing water flow rates throughout the existing system were rebalanced to allow for the primary water connections to the CDU. This had to be carried out while the system serving the Data Centre was live. The newly implemented system perfectly manages the additional heat generated by the installation of the new HD servers, all whilst delivering maximum system energy efficiency. The flexibility offered to the client by installing the HD rack solutions now ensures that larger scientific computational demands are catered for and any hosting opportunities can be considered. “Sudlows mechanical team have delivered an exceptional technical design that has provided an outstanding robust on budget, on time cooling solution that will serve our client’s needs well into the future, all undertaken whilst the data centre was in active operation.

Cloud Project of the Year
SureCloud's Pentest-as-a-Service © With Equiom Group SureCloud

SureCloud cybersecurity solutions hosted on SureCloud’s cloud-based platform help enable Equiom to manage vulnerabilities and enhance security to support its future growth. The challenge: Today, international professional services provider Equiom has 14 offices across the globe with more than 600 employees. In 2014, Equiom employed just 200 people across two offices in two jurisdictions and had ambitious plans to grow into a global business. But while the business had plans to scale, its infrastructure was that of a small business and not able to support its ambitions. As such, the company undertook a review of its entire IT infrastructure, including the network, software, and servers, with a key focus on cybersecurity, to develop systems that could support the business’ growth strategy. Furthermore, Equiom believed its security had to be robust enough to provide peace of mind to regulators, investors, and shareholders. Solution: To address this challenge Equiom wanted to work with a specialist Cybersecurity partner that could both help identify any weaknesses and vulnerabilities within the infrastructure and provide recommendations and training for improving its security posture- introducing SureCloud’s Cybersecurity services. Following a competitive process, Equiom selected SureCloud to provide cybersecurity services globally including: cybersecurity penetration testing services, internal and external vulnerability testing and management, social engineering including simulated phishing exercises and simulated ransomware attacks, and physical social engineering. All cybersecurity services were delivered as part of our Pentest-as-a-Service, which provides a centralized cloud-based platform for managing of all elements of the projects, including Equiom’s vulnerability remediation programme. Stephen Roberts, Global IT Director for Equiom Group, commented: “SureCloud was the obvious choice as the team is extremely knowledgeable, and the company had invested heavily in its cloud-based platform to create a technical solution that is far more developed than anything else in the marketplace. We felt working with SureCloud would enable us to provide a single snapshot of our security posture at any given time. Ultimately, the cloud-based platform offered us the ability to simplify the overall management process, which was a key differentiator for us.” The results: a strong security posture- “SureCloud takes what is, in reality, a highly complex set of requirements and makes it as simple as possible. Through centralization of all reports and data, including output from penetration tests, vulnerability scans, and social engineering exercises, we have complete visibility over our infrastructure and can develop remediation action plans and accurately monitor progress in real time,” said Roberts. Secure foundations for continued growth- “As we continue to grow, SureCloud’s cybersecurity services provide peace of mind to our stakeholders and customers. When we compare new acquisitions to those parts of our business that have gone through the SureCloud process, we can see a very clear difference in the respective postures. This is a testament to SureCloud’s success in keeping our security posture in excellent health,” commented Roberts. Beyond cyber to EGRC- “We have also worked with SureCloud to address additional challenges in the business. We are currently using its GDPR application, which feeds data back into the platform enabling us to assess our compliance status against our overall security posture. Now we have complete oversight of our infrastructure,” said Roberts. Futureproofing the business- “The fact that SureCloud is easy to use and highly scalable means that as we work to triple the size of the business over the next four years, we can do so while confidently relying on the cloud-based platform to ensure that security is not compromised during that process. Utilising SureCloud’s cybersecurity services we have raised our security posture to a level where our systems can help detect threats so that we can prevent attacks before they impact the business”, concluded Roberts. About Equiom: Established 40 years ago, Equiom is a leading international professional services provider offering a range of innovative and effective business partnering solutions. It has a strong presence across Europe, Asia, the Middle East, and Americas. About SureCloud: SureCloud is a provider of Cybersecurity services and cloud-based, integrated Risk Management products which reinvent the way you manage risk. Certified by the National Cyber Security Centre (NCSC) CREST and delivered using the innovative Pentest-as-a-Service (underpinned by a highly configurable cloud-based technology platform), SureCloud acts as an extension of your in-house security team and ensures you have everything you need to improve your risk posture.

Managed Services Project of the Year
Chorus selects Altaro VM Backup for MSPs for Seamless Client Backup Services Altaro Software

• What was the driving force behind the project – what business or technology challenge needed to be addressed Chorus, a Bristol based MSP, provides IT managed services to businesses across the UK. The firm works with clients who truly value good-quality IT services and Altaro has become their VM backup solution of choice for all their clients. In early 2018, Chorus realised they needed a reliable solution to back up their clients’ data. The solution had to offer superior technical ability over anything else available on the market both through ease of use, reliability and critically, flex and scale – essential for MSPs. They identified Altaro VM Backup for MSPs through an online industry blog and reading the positive industry feedback by other MSPs. • How did the solution address the challenges and were there any particularly innovative aspects that made it stand out As a Managed Services Provider (MSP), Chorus wanted a product to add to their portfolio that could be easily and rapidly scaled up or down depending on the needs of its different customers as part of their monthly pay for use plan. “In today’s modern world, it’s really key that we can scale up and scale down,” said Simon Dix, Technical Director at Chorus. The flexibility of Altaro’s offering set them apart. “Added to that, Altaro were aware that backing up MSPs is a critical service and clients requesting the service need definite assurance and security” Chorus needed ongoing reassurance that they could always recover a service or file, they found that with Altaro VM Backup. What major challenges were faced during the project and how were they overcome? Chorus first made use of Altaro’s free 30-day trial. The product was quickly installed and set up and protection of the VM workloads was initiated without Chorus having to enter any fixed or long-term contracts with Altaro. This kind of flexibility has been a challenge in the past and is key to Chorus in in the ever-changing IT world. Their aim is to always keep their clients backed up and recover files when needed with the latest software available in the IT services industry. Being quick to install and configure meant that Chorus could very easily protect client VM workloads administered via the Altaro console, which is straightforward to use and to train others on internally. • What tangible benefits has the organisation seen as a result of the project’s implementation? Chorus found Altaro VM Backup easy to set up and deploy while being flexible in their terms of use, with the pay-per-use setup being a huge plus. Using the solution’s Cloud Management Console to manage and monitor their clients from a centralized location is an asset – and Chorus found both running this console and training staff to do so to be a straightforward procedure. Technical support from Altaro exceeds expectations and is even readily available through an online chat functionality enabled within the product. Recently this tool helped Chorus overcome a relatively complex issue with Hyper V Clusters leaving behind orphan snapshots post backup at a client. The Chorus team simply clicked on the online chat button and Altaro were able to resolve the issues within a few minutes of clicking. That’s how modern day support should be. Like everything to do with Altaro, communication also remains easy, even for complicated issues. In Chorus’ own words. “Altaro VM Backup would definitely suit MSPs who need to support other MSPs workloads -Altaro is very easy to engage with”.

GDPR compliance Project of the Year
Everton FC Scores with SureCloud's GDPR Suite SureCloud

Everton FC, based in Liverpool, is a top-flight football club and one of the founding members of The Football League. Back in December 2017, the Club was seeking an automated solution to manage its data and GDPR compliance. Challenge: Everton FC’s manual spreadsheet-based data mapping and processing was cumbersome, struggled to account for many adhoc requests, and would leave the club exposed under the EU GDPR. An automated solution was needed to achieve and maintain compliance. Solution: SureCloud’s GDPR Suite, incorporating five key cloud-based applications, was selected and deployed. Benefits: • Managing GDPR obligations confidently • Able to demonstrate efforts of working towards GDPR compliance at the click of a button • Automated auditing of previously untracked data processes • All known data flows mapped and risk-assessed • Dashboards giving a real-time status of data mapping, transfers, incidents, and requests. Multiple data sources, multiple manual processes: The scale and diversity of the data handled by Everton FC’s data protection personnel is extensive. Information on over 32,000 season ticket holders, a database of over 600,000 registered fans, as well as details on players, agents, suppliers, employees, and individuals associated with the club’s Community charity and partner school, is all held and processed centrally, and much of this information is highly sensitive. This data and all of the processes associated with it were being manually managed and tracked in a series of Excel spreadsheets. With multiple requests and queries to respond to every day, the club’s Data Protection Officer was struggling to record and manage smaller adhoc queries, incidents, and tasks. With GDPR due to mandate much tighter restrictions on how the club processed, managed and shared its data – as well as on the reporting of any incidents that did occur – the club needed a more comprehensive and reliable tool in place before the 25th of May 2018. Five applications, a single system To help address this, the club approached its long-standing IT support provider NCC to find a solution. NCC recommended the SureCloud GDPR Suite, delivered on the SureCloud platform. After SureCloud had successfully demonstrated the ability to provide full visibility for management and automation of GDPR processes across the organization, Everton FC selected the cloud-based suite of solutions. The football club chose to deploy five applications within the GDPR Suite. The GDPR Program Tracker was selected to enable the club to map all its disparate data and workflows using intelligent risk-based questions. GDPR Management provided Everton FC with all its mandatory GDPR business-as-usual processes, including the tracking of all data transfers, logging and maintaining processing records, facilitating Data Protection Impact Assessments and collecting and managing subject requests. Information Asset Management was selected to record and maintain the club’s entire data inventory, and Compliance Management for GDPR was chosen to help Everton FC speed up their process of attaining compliance and the on-going remediation of risks as they occur. Finally, Incident Management for GDPR was added to meet the GDPR requirement of logging, tracking and notifying the ICO of any data breaches, should an incident arise. In partnership with NCC, SureCloud worked closely with Everton FC determining which data and systems they used and which third parties they shared information with. This was an extensive task that involved working with various departments within the club, but the SureCloud Suite helped to streamline it. “Each time you add an information asset, it means that a lot of the information is already in the system when you move on to mapping, and then to processing,” said Ian Garratt, Data Protection Officer at Everton FC. “Essentially, it got quicker and easier to crunch the numbers and populate the appropriate fields the more we used the platform.” Two dashboards were created according to Everton FC’s specific needs: one to show all data mapping and transfers, including where data is being held and who it is being shared with; and one showing incidents and requests, including a subject request register and incident tracker path. This gives the team an immediate overview of which requests, are still outstanding, such as a request for an individual’s personal information to be erased from the database and which deadlines are coming up. Comprehensive data mapping- Now, all of Everton FC’s disparate data are mapped, risk-assessed and tracked in a single centralized system. All changes and requests are automatically tracked so that activity records and data audits can be produced at the click of a button. Instant incident reporting. Should an incident like a suspected data breach occur, it is identified and reported immediately and automatically. The club’s data protection team can select which asset has been affected and immediately determine the severity of the incident and whether it needs to be reported to the ICO. Should it need to be escalated, the report is available instantly. “Things are under control so that if the worst does happen, we can understand it quickly and comprehensively,” said Garratt. “We can also demonstrate all the processes we have in place to protect this massive amount of data. It’s prevention rather than cure.” An evolving system SureCloud is currently adapting the Incident Assessment tool to meet Everton FC’s specific requirements: “At the moment all incident assessment is based on asset type; for example, the biggest one we currently have is emails out to the database,” Garratt explained. “That database includes hundreds of thousands of people, so an incident might automatically be shown as high-risk even if an email has just been sent to a few people. Being able to tailor the system as we get more used to it is really useful; it means that we’re developing the platform around our needs.” Testimonial from Ian Garratt, Data Protection Officer at Everton FC: “The SureCloud GDPR Suite isn’t just a compliance tool; it’s a comprehensive management tool. We now have a continuous, real-time status of where we are and what we need to be doing in terms of data processing, documentation and risk management. It would have simply been impossible to achieve this manually. SureCloud has not only helped us to work towards GDPR compliance they have optimized our internal processes and positioned us strategically for the future. “We are now tracking and recording every single data request in a centralized way. With NCC’s support, SureCloud’s solution has brought a comprehensive clarity to our data processing that was impossible to achieve with manual spreadsheets. The system is so intuitive; it has helped us streamline multiple processes and undertake impact assessments that we couldn’t handle before. “The penalties for not achieving GDPR compliance are severe – up to 4% of our revenues, or €20 million. It was imperative that we got a solution in place that could not only help us achieve GDPR compliance, but would also make it quick and easy for us to demonstrate that compliance at any point, on request. SureCloud’s GDPR Suite fit the bill.”

Data Centre Power Innovation of the Year
The Innovative FusionPower Solution Guarantees the Long-term Continuity of the Services that NLDC in Oude Meer Provides for a Long Time NLDC data center in Oude Meer and Huawei Technologies

In the NLDC data center in Oude Meer, a lot of effort has gone into replacing the UPS Systems in cooperation with technology partner Huawei. The system was put into service after a week of intensive SAT tests in the summer of 2018. This new UPS guarantees the long-term continuity of the services that NLDC in Oude Meer provides for a long time. NLDC is the largest hosting and connection service provider in the Netherlands. With 7,700m2 colocation space and its Tier III with Tier IV additions facility, it provides customers with data center hosting services. NLDC firmly believes that digital transformation provides opportunities for sustainable development. Therefore, NLDC has vigorously promoted its digitalization and sustainable business development, and began to explore a new generation of modular UPS systems with hot swap functions a few years ago to ensure optimal service continuity in the future. NLDC has the following requirements on new-generation UPS systems: • Space-saving • Easy for installation • High efficiency and reduced electricity fee • With the hot swap function, the O&M is simple and efficient. Minimize the single point of failure and reduce the average recovery time as much as possible. • Modular design, quick deployment, and time-saving The ability to innovate based on customer demands was an important factor for NLDC’s decision to cooperate with Huawei in order to realize this project. Huawei is a company that combines deep technical expertise and significant investments with the ability to develop new solutions based on customer demand. Before the cooperation, NLDC and Huawei held many interesting and heated discussions. Henk Veldwijk, technical consultant & architect at NLDC, and Hans Hekman, senior data center manager at Huawei, kept the project on the right track. Finally, after intensive consultation with head office and Huawei’s R&D department in China. After an in-depth discussion with Huawei headquarters and R&D department, NLDC completed the development, test, and installation of the UPS. FusionPower (the UPS solution in this project) is a highly integrated power supply and power distribution solution with a minimum capacity of 1200kVA (NLDC adopted the 1200kVA solution in its data center) or 1600kVA per system. With the flexible combination, the power system is easy to scale-up and to match the mainstream transformer capacities (1250kVA, 1600kVA, 2000kVA, 2500kVA, and 3150kVA). Features and USP: 1. Space-saving, time-saving, and CAPEX-saving: Compared with similar products in the industry, Huawei FusionPower has obvious advantages in saving space, time, and OPEX. Huawei FusionPower is efficient in space utilization. Considering the space occupied by UPS and power distribution, Huawei FusionPower solution saved 28%~39% spaces comparing with its major competitors (parallel solution for 1200kVA). When it comes to the CAPEX, the saving is 29%~31%. Because of the highly integrated design with reduced cable connection for installation, the time for installation is also reduced from 108 man hours (3 units of 400kVA parallel solution for 1200kVA) and 80 man hours (2 units of 600kVA parallel solution for 1200kVA) to 12 man hours. 2. High energy efficiency for OPEX saving: Efficiency is always one of the key advantages of Huawei UPS solution. With an efficiency of 97% (96.5% at 20% load), FusionPower helps NLDC save considerable electricity fees in the life cycle. 3. Easy O&M, ensured business continuity and reliability: The FusionPower adopts a modular design and supports hot swap of power modules, bypass modules, and control modules, which means better power supply continuity. In addition, the hot swap feature ensures uninterrupted maintenance and shortens the maintenance time to 5 minutes, improves availability and reduces O&M costs. The built-in iPower feature of FusionPower transforms dumb devices into smart devices. Provides full-link visualized power supply and distribution link management. The nerve endings are deployed to each component and the key component of the power supply and distribution system. Proactive detection and early warning are used to prevent passive faults from being proactively handled, the faulty components are proactively isolated. The out-of-warranty components remind the procurement personnel in advance to reduce the 50% alarms and reduce the major accident risks of 100%. The vulnerable components in power system such as battery and capacitor are well monitored for reliability concern. For each battery cell, the temperature, internal resistance, voltage, current, SOC, and SOH are monitored in the built-in battery management system. The alarm will be triggered when the capacity of a capacitor drops under the threshold. In addition, in the traditional UPS system, the weak connection of cable and connector is a major cause of over temperature and fire. O&M engineers are asked to monitor the temperature on connectors to eliminate the risks. In FusionPower solution, the temperature on connectors is also monitored by the temperature sensor, the abnormal temperature increase will be notified to on-duty engineer immediately. All the efforts are purposed to simplify the maintenance work and maximize reliability. Henk Veldwijk Comments: "This cooperation is very successful for both parties. It complies with the core values of NLDC's" Dare, Do, Durable", and achieves the NLDC's expectations. This lays a solid foundation for the good partnership between the two parties in the future."

Data Centre PDU Innovation of the Year
The Advanced HDOT (High Density Outlet Technology) Cx PDU Server Technology, a brand of Legrand

The HDOT Cx PDU represents a ground-breaking advancement in rack mount power strips by allowing the outlet to easily conform to any combination of hardware power configuration needs. The Cx outlet is a UL tested hybrid outlet that can function as either a C13 or a C19 outlet. All HDOT Cx modules utilize Cx outlets that can accommodate either a C14 or C20 cord, which can plug in without the need for additional parts or adapters. The complete line of Server Technology's Smart, Switched, and POPS (Per Outlet Power Sensing) PDUs can now be configured with versatile HDOT Cx modules. PDUs equipped with HDOT Cx outlets lengthen the PDU life span, reduce the number of PDU SKUs required and provide the peace-of-mind that they can support any new hardware configurations thrown their way – future proofing your data centre. Key Benefits: • Ultimate flexibility: HDOT Cx offers 2 outlets in 1, a C13 and C19 combined into one outlet. With no additional adapter cords needed, a C14 or a C20 cable can be plugged into the Cx outlet, offering the flexibility to support all power configurations. • The most outlets per form factor: HDOT (High Density Outlet Technology) offer the smallest form factor PDU, which significantly increases real estate in the back of the rack by fitting as many as 42 C13's in a 42U high network managed PDU device - that's over 20 percent smaller than a comparable PDU using standard outlets. • Easier load balancing: Unbalanced power loads can cause uneven voltage and current measurements, which can be harmful to your equipment and trip your circuit breakers. The Alternating Phase PDU arrangement simplifies load balancing and allows you to alternate phase pairs on a per-outlet basis. The result is less clutter and shorter cords, increasing efficiency and lowering power bills. • High native cord retention: HDOT Alternating Phase PDUs provide high native cord retention of over 12 pounds pull strength, reducing or eliminating the need for custom and costly ancillary locking cord devices. • Configure customized PDU to order: The simple modular PDU design of the HDOT Cx rack PDU allows custom user configuration in four easy steps via the unique Build-Your-Own PDU online configurator. The user-friendly process guides you graphically through selecting voltage, amperage, phase, plug type, input cord orientation, outlet configuration, connectivity, and colour selection. With thousands of configurations possible, the customer is sure to find exactly the right product for their application. • Short lead times: Due to the modular design - most PDUs ship within 10 days. What tangible impact has your product/solution had on the market and your customers? The HDOT Cx reduces the need for data centre managers to constantly purchase new PDUs to support the ever-changing power requirements of expanding data centres. As data centres continue to expand, new hardware devices are constantly added to rack-mounted server bays in support of new applications or additional processing abilities. The changing hardware prompts new power configurations and the never-ending cycle of purchasing data centre PDUs. Server Technology's HDOT Cx breaks this cycle with a flexible, rack mounted PDU outlet combination to suit any server rack need – meeting customer needs that no other PDU on the market can. The innovative HDOT Cx design has a tangible impact on the data centre manager as it reduces the complexity within the selection process, simplifying the decision of what C13/C19 combinations are needed because Cx outlets are both. Data centre managers can now take advantage of flexible data centre power distribution units that will be able to meet both their current and future requirements and not worry about buying a new unit due to ongoing equipment refreshes, resulting in lowering end costs. What are the major differentiators between your product/solution and those of your primary competitors? The HDOT Cx outlet offers the ultimate in outlet flexibility and expands upon the existing industry-leading and award-winning HDOT PRO2 Alternating Phase Rack PDU. Available in Switched POPS, Smart POPS, Switched only, or Smart only, this is the most feature-rich rackmount PDU that Server Technology has ever developed and the most innovative power product on the market. It provides maximum flexibility, unparalleled uptime, and accurate capacity planning. • Market-leading: The Cx outlet and Alternating Phase technology are innovative, patented PDU product features, not available anywhere else on the market. • Unique modular design: HDOT Cx PDUs are available through the Build Your Own PDU configurator. The user can order a PDU with their desired outlet configuration with the right outlets in the right place. • Power Density: HDOT offers the smallest form factor PDU, by fitting as many as 42 C13's in a 42U high network managed PDU device - over 20% smaller than a standard outlet PDU. • Cost Efficiency: The unique Cx outlet can function as either a C13 or C19 outlet making it the optimum solution to provide flexibility for hardware updates. The result is a PDU that can adapt to equipment refreshes, providing a longer life span and lowering end costs. • Capacity planning: With POPS technology (Per Outlet Power Sensing), this PDU provides the capability to securely monitor power per individual outlet/ device. Power information per individual outlet/device includes current, voltage, power (kW), apparent power, crest factor, accumulated energy, and power factor. POPS Switched technology provides the flexibility needed for all data centres and remote sites, including power requirements for high amperage and high-voltage, Branch Circuit Protection, and SNMP traps and email alerts including current monitoring. • Uptime: PRO2 enables communications with a Master unit even when the Master has lost input power, by back-feeding power to the network interface from a Link unit. The network interface is hot swappable in the field without changing the state of the outlets. The firmware in PRO2 allows even more opportunity for configurability and customization, while maintaining a clean and simple-to-use interface. For further information on HDOT Cx, please visit: https://www.servertech.com/solutions/flexibility-hdotcx

Data Centre Cooling Innovation of the Year
BUDGET-FRIENDLY, COMPRESSOR-LESS COOLING FOR LEGACY DATA CENTRES Transtherm Cooling Industries and 2bm

A BUDGET-FRIENDLY, COMPRESSOR-LESS COOLING SOLUTION FOR LEGACY DATA CENTRES Driving innovation in data centre cooling, 2bm and Transtherm Cooling Industries successfully developed a budget-friendly, compressor-less cooling solution specifically for retrofitting into legacy data centres. Something which many data centre architects and their supply chain partners still shy away from attempting. A combination of industry education, intelligent specification and considered plant design, this solution pushes the boundaries for the good of budget-conscious data centre sites which would otherwise be forced to compromise on performance, energy efficiency and/or system life span. Together, 2bm and Transtherm have proven that compressor-less systems are a logistically viable solution for every data centre in Europe, delivering best-in-class results, such as: • Up to 85% reduction in cooling plant energy consumption • PUEs of 1.12 and below during the hottest months of the year • An EER of 100 for 80% of the year Rob Sewell, 2bm’s director for design and build, comments on the innovation of this industry best-practice solution: “There are a considerable number of data centres in the UK and across EMEA which are forced to compromise on data centre performance and efficiency due to budgetary constraints. We consider it vital to continually push the boundaries of design for the greater good of these sites, so that they too can improve their carbon emissions, water consumption, and performance metrics despite their legacy infrastructure. “We continue to develop and improve our compressor free cooling solutions to continually push the boundaries of design and allowable temperatures, whist providing a solution with increased redundancy and minimal parts to go wrong as well and removing and refrigeration gasses. “Our industry is progressive, and how we innovate must be progressive too. Not just for the key players, or the data centre giants, but for the smaller, equally as vital campuses, which often struggle to maintain end-of-life cooling plant in the absence of substantial refurb budgets. It is our collective responsibility as architects and manufacturers to create solutions for those facilities – not compromised ‘cheap’ solutions, but intelligently designed, cost-efficient solutions which are constructed to perform and to last in line with the most stringent standards.” There are a number of distinguishing features which differentiate this solution from those found in competing tenders for cooling upgrades on budget-driven legacy data centres: Challenging the “cold as it can go” mentality Educating data centre managers on server room temperature allowances rather than accepting the habitual “cold as it can go” mentality allows 2bm and Transtherm to work within the upper limits of ASHRAE guidelines for new and legacy equipment. The pairing continue to educate the industry on challenging this mentality through considerable investments in marketing. Larger down flow CRAC units and adiabatic cooling methods Taking advantage of higher operating temperatures, they can employ adiabatic cooling methods rather than refrigerant-based or compressor technology. Adiabatic systems work at elevated water temperatures to feed larger than normal down flow CRAC units and rear door heat exchangers which control the temperature within the facility. Low power EC fans for finesse of control and minimal noise Transtherm’s low power EC fans automatically adjust to deliver the lowest possible power consumption and the best finesse of control at any duty point. A standard specification for this joint solution, low power EC fans deliver class-leading noise reduction levels, making this solution ideal for sites where noise is a key concern. Uncompromised performance on a restricted budget Budget restrictions often lead to debilitating compromises on specification standards, be that across performance, energy efficiency or lifespan. 2bm and Transtherm are tackling this notion head on, bringing to market a design and manufacturing solution which proves quality construction, optimised performance and impressive energy efficiency is simply a matter of intelligent specification, considered design and a passion to innovate. Superior payback periods compared to equivalent chiller solutions By adopting ambient based water cooling technology, Energy Efficiency Ratios in excess of 100 are possible. Compare this with chilled water technologies where legacy equipment operates with EERs of circa. 3 and improving to 5-6 for more modern installations. Given that this equates to ambient cooling systems dissipating approximately 4 times the amount of heat for the same amount of energy consumption, it’s easy to see why going compressor-less for data centres where factors such as geographical location and weather patterns allow can save massive amounts of energy. Exceptionally low water consumption Consuming around 1% of the water used by traditional cooling towers, and approximately 2% of that used by wetted surface hybrid dry coolers, this solution automatically employs a pulsed adiabatic spray operation to minimise water usage. Intelligent features for maximum operational efficiencies Using a digital air thermostat, this adiabatic solution identifies when the ambient air temperature is cool enough to achieve the desired process water temperature through dry cooling only. Automatically triggering an integrated drain down function to empty the system of water and refilling it with a pre-programmed pre-purge function only when the ambient air temperature increases above the adiabatic trigger point. Once the adiabatic trigger point is reached, the system will only pulse for as long as necessary in order to maintain the required process water temperature. Only when the maximum design dry bulb temperature is reached will the system operate continuously. Integrated inlet monitoring functionality for mission critical safeguarding Incorporating automatic monitoring capabilities which ensure the inlet pressure to the adiabatic spray booster pump, a signal alarm is triggered should the inlet pressure drop too low for correct functioning, resulting in the control panel switching to a standby spray booster pump. Tim Bound, Director for Transtherm concludes: “With a cooling solution which is scalable to all legacy data centres, we are proud to be leading from the helm when it comes to educating the industry on the design and logistical flexibility of adiabatic technology as a direct replacement for compressor-based chillers. “Meeting the challenges of budget, noise reduction, energy efficiency and performance head on, our solution is a blueprint for industry best practice moving forwards.” ENDS

Data Centre Intelligent Automation and Management Innovation of the Year
The first company with a dedicated machine learning solution for the data centre Nlyte

Overview Founded in 2004, Nlyte Software was formed by data centre managers driven to find a better way to manage the complexity of data centre resources, assets and staff in order to reduce the associated commonplace costs and risks. Organisations attempting to digitally transform and manage their underlying physical computing infrastructure often use spreadsheets or other manual approaches. These hamper progress, reduce efficiency/increase costs, reduce agility and increase risk. The Nlyte solution was the first to deliver the benchmark for Data Centre Infrastructure Management (DCIM), helping organisations worldwide manage infrastructure in data centres, colocation, and managed service facilities. This was recognised in 2014 when Gartner initiated the DCIM Magic Quadrant for Data Centre Infrastructure Management Tools, placing Nlyte as a leader, and again in 2015 and 2016. As of today, 15 years after its inception, Nlyte is in its tenth iteration of software and has evolved beyond the parameters of conventional DCIM. Offering asset management, workflow automation, infrastructure and workload optimisation, space and efficiency planning as well as compliance and reporting capabilities, the solution is the leader in intelligent automation and management innovation for today’s data centres. In 2018, the software went through some key updates, including: The introduction of market-first Workload Asset Management (WAM) functionality to automate the process of managing, monitoring and analysing data centre, colocation, edge and IoT infrastructure workloads Availability of Nlyte Insight for Nutanix to enable organisations with Nutanix Prism deployments to gain a complete understanding of their critical infrastructure and how it impacts the workloads being managed by Nutanix Most notably, however, Nlyte launched the industry’s first cognitive solution for DCIM. The new offering combines Nlyte’s Data Center Infrastructure Management (DCIM) with the premier machine learning engine of IBM Watson IoT and, as a result, customers can now enjoy the ability to head-off potential issues and outages before they occur. Not only this, but by unlocking hidden patterns from millions of environmental, power, systems, thermal and other operational data-points, Nlyte can now help to improve the process of placing and managing workloads in the data centre more than ever before. The innovation Data centres continue to increase in complexity as they are fragmented into edge computing, containerised deployments, hybrid IT and multi-cloud environments while still being interconnected to deliver applications. The level of sophistication needed to optimise these facilities and ensure application performance, requires operators to collect, harness and understand a tremendous amount of data from the facilities and IT stack. The IT industry needs intuitive tools to rapidly collect and analyse information, enabling data centre operators to better understand how to manage workloads and their impact on critical facilities infrastructure. Introduced in April of last year, Nlyte is addressing the data centre analytics issue by collecting, normalising and creating patterns of facilities and IT data and streaming the information to IBM Watson IoT. IBM Watson IoT then uses its machine-learning capabilities to extract predictive models and send the analysis back to Nlyte for a visual dashboard display of potential vulnerabilities, such as future hot server rows. With this information, data centre administrators can proactively identify potential future issues and preemptively move server workloads. The net result is greater control of the infrastructure with more resiliency and increased reliability. The Nlyte Machine Learning solution not only captures varying data streams coming out of an organisation’s infrastructure operations in real time, but it also includes pre-built packaged “patterns” that are fed into the advanced capabilities of the IBM Watson IoT engine. The solution then outputs predictive actionable insights around power and thermal operations that can identify issues before they occur. Infrastructure personnel can then take preventative action to proactively address these events. With their many assets and vast telemetry data, data centres are a prime target for Watson IoT and other commercial AI engines. However, Nlyte is the first publicly announced deal for Watson IoT. The technology Nlyte hosts a general-purpose Watson IoT AI engine that includes cognitive-learning capabilities such as identifying data patterns that, for example, are not part of a pre-set data model. Specifically, Nlyte leverages IBM’s Predictive Maintenance and Optimisation (PMO) machine-learning and analytics capabilities. PMO applies predetermined patterns to Nlyte customers’ data streams (both real-time and historic) to produce analysis that is used by Nlyte for data centre-specific (and customer-specific) reports and actions, such as alarming or automated control. The latter will be offered via partners and could include dynamically automating cooling units’ set points, for example. Nlyte’s data scientists provide support, such as training of PMO models, including to help customers determine which data stream inputs are most valuable and to otherwise assist in the customisation of specific models/output requirements employing the Watson IoT tooling environment. The minimum requirement for Nlyte Machine Learning is the company’s real-time monitoring (NEO) and a gateway (either physical or virtual) on a customer’s data centre premises. Monitoring data is encrypted and sent over a WAN to Nlyte’s hosted environment for analysis, along with historic data from the customer’s Nlyte software instance/s. Equipment data from multiple customers is anonymized and pooled into Nlyte’s data lakes for analysis by Watson IoT. Individual clients receive tailored analytics that is specific to them. Nlyte stresses that customers own their data and data models, and that all data and analytics is confidential to each customer. Information that is sensitive to clients, such as purchase-order information, for example, is not shared with Nlyte – although customers can use Watson IoT tools to integrate any data into their models. Initial implementations of Nlyte Machine Learning have been focused on four main areas of analytics: ƒ Energy efficiency ƒ Workload optimisation, which includes recommendations for which physical equipment/data centre environments specific IT services should run ƒ IT equipment location/white-space configuration, including recommendations for the optimal placement of servers, routers, etc. based on application performance requirements, power quality, networking and other factors ƒPreventative maintenance and failure prediction based on analysis of combined DCIM and other data, such as component-level equipment information, the types of workloads running on specific equipment, and so on Workload and IT equipment location/configuration require additional data to be integrated (most likely from ITSM or VM management systems, or both) employing Nlyte’s APIs (Connectors) or Watson IoT tools. This could include weather data from IBM’s Weather.com, which in this case would be a paid add-on to the services. The partnership The non-exclusive, global partnership with IBM, the first publicly announced deal for Watson IoT in the data centre infrastructure segment, includes joint engineering, marketing and targeted sales for key accounts. Nlyte Machine Learning has been generally available since July 2018. A small group of Nlyte customers are piloting the service for predictive power and thermal models, as well as for preventative equipment maintenance. They are also customizing their analytics, including with data models for combined DCIM and workload data (via Nlyte’s APIs), weather data (including IBM’s Weather.com) and other sources, using Watson IoT’s tools. Only Nlyte and its partners and channel will sell the new service, which is priced per rack under analysis and includes administrative and analytics support, as well as data backup. Tangible impact on market and customers Nlyte’s most recent performance record has shown that they have acquired more customers in 2018 than any other year in its 15-year history. These results were led by SaaS subscription business growth of 70% and new license revenue growth of 30%. As the company expands its extensive list of solutions to help organisations more efficiently manage workloads, Nlyte was also proud to announce a new Chairman of the Board, Rob Bearden. With a 98% customer retention rate, Nlyte prides its company on being laser-focused on the needs of our clients, ensuring they derive maximum business value from our solutions. Its ability to go beyond just managing infrastructure to empower infrastructure personnel to perform their job functions more efficiently – all while synchronising information and activities to other systems that depend on accurate physical infrastructure information (e.g. BMS, ITSM, ERP and other BI systems) - is unrivalled by any other competitor on the market.

Data Centre Physical Connectivity Innovation of the Year
RocketRibbon™ Extreme Density Cable: packing peak performance into the tightest of spaces Corning Optical Communications

The data centre market has a dramatically growing need to supply substantially more fibres than ever before to meet current bandwidth needs, which can easily reach capacities of up to 200 tbps between the data centres in a single campus. Even higher bandwidths will be necessary in the future. To meet these demands while maintaining the benefits of backward-compatibility and integration of proven industry standards, Corning has developed RocketRibbon, a unique cable design that allows for fast deployments and easy fibre management and identification while maintaining the core matrixed-ribbon technology familiar around the globe. Key distinguishing features and/or USPs • Superior density – RocketRibbon™ extreme-density cables provide an industry-leading fibre capacity of up to 3,456 fibres in a small footprint, allowing easy fibre identification and a quick installation. The cables enable a much higher fibre concentration in the same duct space to meet the fibre densities that hyperscale-grade data centre interconnections require. • Cost – Total cost of ownership is reduced by increasing deployment speeds and improving network performance. The implementation of RocketRibbon cables is a sustainable approach to infrastructure, using less space, time and material. • Ease of use – No special tools or training are required to install the cables. The unique design makes it easy to manage, and provides simple identification and traceability of fibres, enhancing installation times and lowering ongoing maintenance costs. The cables are manufactured using a proprietary process to create as many as 12 individually protected finger-peelable sub-units, each with 288 closely packed fibres. An extruded color-coded jacket protects and identifies each bundle and allows for direct and easy routing to splice trays, without the need for additional materials, ribbonising processes, or furcation kits. • Eco-friendly – With the gel-free waterblocking cable design, no messy filling or flooding compounds need to be removed. This eliminates time, labour and risk associated with cleaning ribbons, enabling cleaner work areas, simplified splice preparation and less installer error. Unlike a number of alternative cable designs, RocketRibbon doesn’t require the use of glue to align the fibres before splicing – avoiding the use of ingredients that can be harmful to the environment and installers themselves. The tangible impact on the market and customers Corning’s industry leadership and unique co-innovation approach mean its customers come to Corning to help solve their most important problems. In developing this cable, Corning did extensive “Voice of the customer” research to determine what mattered to its customers. It was clear that cable handling, access and installation were all important factors in addition to extreme density in a small footprint. This resulted in a revolutionary cable design that is providing Corning customers with up to 30% faster installation time and double the density of legacy ribbon cables in roughly the same footprint when compared to other high fibre count cables. This includes Corning’s global Hyperscaler customers who can even require several individual 3,456f cables entering a single building. These customers have praised RocketRibbon for its ease of use and faster mass-fusion splicing, compared to different design high fibre count ribbon cables, and the significant amount of labour cost savings it has provided. RocketRibbon’s market impact is broadened by having several different use cases. Its high-end fibre density can support fibre-to-the-home applications, 5G technologies, and data centre interconnect links used to connect multiple data centres in a campus environment. Working closely with customers has allowed Corning to develop a cable that helps reduce the total cost of ownership by increasing deployment speeds and improving network performance. Major differentiators RocketRibbon cables leverage future cable technology, while maintaining the benefits of backward-compatibility and integration of proven industry standards. The brand new system of ribbon protection and sub-units, provides customers with easier, faster cable access for ribbon identification and splicing. It uses a unique design that allows for fast deployments and easy fibre management and identification, while maintaining the core matrixed-ribbon technology familiar around the globe. This sub-unit design enables 288 fibres in a small, flexible package and includes the following features: • Sub-units can be routed directly to splice trays and hardware • Sub-units offer additional protection for routing and slack, reducing the risk of exposed ribbon fibres inside an enclosure in comparison to alternative ribbon cable designs. • Sub-units are finger-peelable, enabling instant access to ribbon stacks • 24 F ribbons can be split quickly and easily, ready for mass-fusion splicing • Simple printed ribbon identification system meets industry proven process • Water-swellable tape protects sub-units and ribbon stacks against moisture

Data Centre ICT Storage Innovation of the Year
This DataCore/Waterstons entry explores the number of challenges that arose when an international business, Evergreen Garden Care Ltd departed from the infrastructure umbrella offered by their US based parent company, Scotts MiracleGro, having to build the supporting infrastructure and business systems from the ground up in a year without any negative impact to transactions or application usage for the 800 employees, across 8 international countries. DataCore and Waterstons

How do you continue trading household brands such as MiracleGro, RoundUp and Weedol without interruption from 8 countries as far as Australia, when you no longer have the systems in place that you used to rely on? That was the situation at Evergreen just 14 months ago with the creation of a new international entity. Evergreen’s IT management team also wanted to embrace a strategy that would promote digital change and allow for flexible growth for expansion of the standalone business in the future. The new company appointed an Interim CIO with extensive experience of M&A, Steve Williams. “With the impending move away from the US corporate infrastructure, we had the chance to create a highly performant environment engineered from the ground up. In total we had 76 business systems to consider and due to criticality and process enhancement, we prioritised delivery of a new SAP ERP system first.” In between, IT had to keep the lights on with the existing systems to keep commerce turning. As with all steep challenges come distinct opportunities to modernise and embrace digital change and growth. Evergreen now had the real chance to implement slicker processes that would give market edge and deliver product innovation bringing new products to market faster than ever before and across international boundaries. Addressing the global supply chain delivered through SAP would be the first priority replaced by the latest SAP system that demonstrated agility and responsiveness. Evergreen consulted DataCore Gold Partner, Waterstons, to submit recommendations on architecting and deployment of a new infrastructure that could act as the cornerstone of digital agility serviced by a storage layer that would perform highly and without interruption but at a reasonable cost. Waterstons installed DataCore’s SANsymphony platform – a tiered reference architecture that was flexible for future growth. Evergreen wanted SAP HANA Tailored Data Centre Integration (TDI) - an alternative approach of deploying SAP HANA giving flexibility in the selection of the hardware components for server and storage virtualisation. DataCore’s software-defined stance offered a hybrid approach whilst boosting performance. It was proven, certified for SAP HANA and effortlessly capable of synchronously mirroring within the hosted data centre, and asynchronously replicating to Evergreen’s Disaster Recovery site in France. How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? With SAP HANA TDI centre stage in the install and a tight deployment schedule, SANsymphony had to quickly prove in testing that it could support the storage requirements of the VMware virtualised server farm and SAP HANA HWCCT KPIs, straight off the bat. It did, and more beside. Critical, as even though HANA is an in-memory database, it still relies on the performance of underlying storage for all database write operations. The solution was deployed as a three tiered, continuously available solution with DataCore’s SANsymphony automatically allocating data blocks to the most appropriate and latest generation hardware, Tier 1 NVMe read intensive, ultra fast response, enterprise class SSDs. Followed by Tier 2, Generously served Flash and lastly, Tier 3 SAS drives for the less frequently accessed data. What major challenges were faced during the project and how were they overcome? Operating internationally from Australia to Europe across 8 countries, Evergreen are constantly trading and processing using their SAP ERP system so 24x7 fast access is constant. Latest technologies were included in the Evergreen rollout, including NVMe (non-volatile memory express) and SSDs equipped to boost bandwidth and reduce latency. DataCore’s software was complemented with NVMe to auto assign the hottest, most valued data blocks to this prized storage while increasing performance further still through Parallel I/O. Steve Williams, Interim CIO comments. “We were committed to developing an in-memory system to increase our performance capabilities, but we knew that we needed an equally highly performant underlying solution to apportion the data to these technology advances. To achieve that, we relied on the power of the software to auto migrate data to the most appropriate storage and boost it through parallel caching.” What tangible benefits has the organisation seen as a result of the project’s implementation? Just 12 months after the sale from the parent company and faced with an aggressive transition and enablement plan, Evergreen boast a fully functioning, optimised always-on infrastructure that worked from the get-go to support SAP HANA, ingested data from Scotts Miracle Grow and other business critical applications. Evergreen management firmly believe that processes can only be improved if decisions are made in real-time, accessing data and applications without delay. This constant state of high availability offfered by DataCore has made Evergreen systems and data secure and durable. Planning for a disaster scenario is also enabled with an asynchronously connected DR site in Lyon, France. Steve concludes “With divestment timescales as tight as we faced, we needed a tried and tested system that would work first time and would gain the necessary SAP accreditations. We found that in DataCore. Given our change success, we escalated the role of IT from being a supporting partner to a fundamental business enabler that exceeded timescales, performance and availability needs and using software as the key, we future-proofed the journey for future growth.“ Tangible Benefits at a Glance • Seamless M&A driven software-defined storage infrastructure with constant trading time zones across the world allows for fast, accurate, data driven management decisions • Prized NVMe storage has Tier 1 valued data blocks assigned automatically while Parallel I/O speeds performance further still • Goals achieved within aggressive transition and enablement plan escalating IT internally to partners in business enablement • Offered optimised SAP HANA Tailored Data Centre Integration (TDI)

Data Centre ICT Security Innovation of the Year
Chatsworth Products Pioneers Integrated Electronic Access Control on Intelligent PDUs to Simplify White Space Management Chatsworth Products Inc (CPI)

eConnect® Electronic Access Control As the Internet of Things evolves, managing assets and white space remotely becomes more complex. As an added challenge, increased migration toward remote edge compute sites and multitenant data centres (MTDC) has made the security of data centre cabinets more important. Growing data privacy regulations such as the Payment Card Industry Data Security Standard (PCI-DSS) and the General Data Protection Regulation (GDPR) are driving the need for more stringent cybersecurity measures, including closely controlled access to cabinets where servers and switches reside. Electronic locking solutions for data centre cabinets have existed for a while, but the challenge has been the extended cost and complexity of deploying separate systems, which limit scalability. Seeing the market’s renewed focus on regulatory compliance, and understanding the need for simplified white space management, Chatsworth Products (CPI) developed eConnect® Electronic Access Control (EAC), a patented technology that integrates the functions of an intelligent rack power distribution unit (PDU), electronic locking and environmental monitoring, removing the need to power and network these devices separately. The main advantages of eConnect EAC are: • Deployment Savings: Secure Array allows up to 32 PDUs (16 cabinets with front and rear locks) to be deployed under one IP address • Remote Access Control: Through the eConnect interface, users can remotely program, monitor and control each cabinet access and keep a log entry for security and regulatory compliance purposes • Smart Card Authentication: Proximity card reader recognises existing employee 125 kHz or 13.56 MHz RFID cards. It is also compatible with Zwipe Access Cards with Biometric Authentication. Zwipe cards provide a versatile fingerprint-activated contactless credential. Only after activation by a fingerprint scan will the card allow communication with a reader. Zwipe combines the security of biometric authentication with the speed and convenience of contactless credentials. Simple, Scalable, Smart eConnect EAC is an economical networked locking solution that works with new-generation eConnect PDUs to support the three key elements of remote management at the cabinet level: power management, environmental monitoring and physical access control. This integrated PDU-based cabinet ecosystem uses a single network connection and one interface to monitor all three elements, greatly simplifying rack management. Through the eConnect interface, administrators are able to remotely program, monitor and control each cabinet access for security and regulatory compliance purposes. The interface keeps logs by user and records every access attempt—including tampers—in an easily exportable report. The validation of a person trying to access the cabinet is performed utilizing the same RFID cards that are used for building access. However, EAC integrates with Datacentre Infrastructure Management (DCIM), putting the control of security into the hands of IT rather than under the authority of the building management system. Scalability is possible with Secure Array® IP Consolidation, an award-winning feature of eConnect PDUs that allows up to 32 PDUs and any connected locks and sensors to share a single network connection, significantly reducing networking costs. In order to meet the market’s demands for a simple solution, CPI developed eConnect EAC with the following additional distinguishing features: • Power and networking of lock delivered through eConnect PDU • Individual user accounts allowing IT to provide authorisation at the cabinet level • Door monitoring (open/closed sensor) indicating status of the door. Easy access to cabling harness connections allowing disconnect when doors are removed for equipment service • Logging that records date, time, user for each successful and unsuccessful access attempt • Logging that records date, time for each open/closed door action • Tamper alarm that flags latch access by key • Exportable logs for record keeping and compliance reporting • Remote unlock capability • User-configurable unlock time delay • High-security lock with mechanical key override • DCIM integration for centralised door monitoring, control and simplified/automated cabinet access compliance reporting Full Cabinet Integration Simplified CPI’s approach to data centre efficiency begins with the cabinet, addressing it as an ecosystem as a groundwork for successful and simplified operations. The integration of EAC into the rack PDU continues CPI’s focus on simplification and efficiency for the CPI ecosystem. That is why CPI brought to market a simple, cost-effective cabinet access solution without adding complexity to the data centre.

Data Centre ICT Management Innovation of the Year
Schneider Electric strengthens leadership position in Data Center Infrastructure Management with Cloud-Based EcoStruxure™ IT; the Industry’s first vendor-neutral Data Centre Management as a Service (DMaaS) architecture Schneider Electric

What are your product's/solution's key distinguishing features and/or USP? EcoStruxure IT, EcoStruxure IT Expert and EcoStruxure IT for Partners are the Industry’s first and only vendor-neutral Data Center Management as a Service (DMaaS) architectures. They provide global visibility from anywhere, at any time on any connected device including tablets or smart devices and deliver data-driven insights into critical IT assets, which helps customers mitigate risk and reduce downtime. Key benefits include: • Vendor-neutral and multi-tenant monitoring platform enabling partners to grow their services offer to include power and cooling. • Global visibility into their customers’ infrastructure – in the cloud or at the edge – with data-driven recommendations to improve performance, efficiency and reduce costs. • Global view of inventory, alarms, and recommendations to resolve; also with analytics and benchmarking. The vendor-neutral software monitors and analyses the operation of any IoT-enabled data centre solution, ensuring predictive maintenance or immediate response in the case of an issue. As such, it enables IP House to maintain the levels of uptime and continuity of service that their colocation customers require. EcoStruxure™ IT Expert, is Schneider Electric’s cloud-based data centre infrastructure management solution. With IT Expert, Schneider Electric brings secure, vendor neutral, monitoring and visibility of all IoT-enabled physical infrastructure assets Part of Schneider Electric’s EcoStruxure architecture, IT Expert operates with all IoT-enabled physical infrastructure assets like secure power, UPS and cooling. IT Expert addresses the data centre industry’s need to simplify how data centres, distributed IT, and local edge environments are managed. Providing proactive recommendations and consolidated performance and alarming data, IT Expert can significantly improve overall site resiliency. EcoStruxure IT for Partners, opens the way for IT solution providers to develop new and recurring service revenues by managing data centres, distributed IT and edge facilities. EcoStruxure IT for Partners enables customers to securely outsource monitoring, maintenance and other services to support the availability of physical infrastructure as well as IT devices to their preferred solution providers. The secure platform is enabled by EcoStruxure’s predictive analytics and will host applications and tools for solution providers to build new, recurring service offerings and business models. To maximize Solution Providers success with the platform and applications, Schneider Electric offers a trained and dedicated Partner Success Management team for proper onboarding and effectiveness. • What tangible impact has your product/solution had on the market and your customers? To date, 1,400 customers are connected on the EcoStruxure IT platform, managing 140,000 assets. Each day, 300 million data points are captured, helping to modernize how customer data centers are being managed, operated, and maintained. The solution can be used to provide critical insights to any of today’s critical data centre environments, including Colocation facilities and distributed edge computing applications. For example, IP House is a specialist supplier of colocation data centre services, they provide a high-performance solution for customers dependent on connectivity to business-critical applications. For monitoring and management of all key hardware components, including racks, switchgear, power distribution and UPS they use Schneider Electric’s EcoStruxure IT solution, which gives them unprecedented insights into all critical infrastructure assets, anywhere, at any time, on any device. “When choosing the software platform we went through a thorough selection process”, said Vinny Vaghani. “We particularly liked the vendor neutrality aspect that Schneider Electric’s EcoStruxure IT system offers. We can integrate it with any equipment that communicates over standard TCP/IP protocols and manage the entire data centre using the same solution. Previously, the monitoring systems were completely separated, integrating them all into one platform gives us enhanced reporting and the ability to make data-driven decisions.” In addition, the EcoStruxure IT Mobile Insights Application allows updates to be sent to mobile devices at remote locations, allowing the facility to monitored 24/7 by both staff and field by service engineers. Comtec Power remains linked to the IP House facility via the application and has the ability to monitor the same alerts in real-time, providing expert support in the face of downtime or an unplanned event. IP House maintains that the reputation of Schneider Electric’s EcoStruxure architecture, coupled with the control and management features of the EcoStruxure IT platform provides a vital advantage when addressing the high-availability market that is its principal target. “Our customers are always interested to know how we’re using Big Data analytics and advanced software to control and monitor the environment”, said Vinny Vaghani. “They know that our infrastructure is not only of the highest quality, but is proactively monitored and response is immediate in the event of an unplanned alert. None of which would be possible without utilising Schneider Electric’s EcoStruxure IT. It’s been an important factor in our decision making and one that we believe will benefit both our customers and business, long-term.” Within edge computing envoronments, where customers often lack the ability to deploy specialist maintenance staff across a number of distributed locations, EcoStruxure IT enables simplified management and increased resilience via it’s remote monitoring capbilities. It increases efficiency and uptime by using data driven analytics and machine learning (ML) to provide proactive insights into critical infrastructure solutions, enabling the end-user to predict and mitigate any potential issues that might cause downtime. This allows proactive maintenance to be performed more reliably, without the high cost of deploying on-site IT staff at every location, which is not an option for today’s businesses. • What are the major differentiators between your product/solution and those of your primary competitors? EcoStruxure IT, and EcoStruxure IT Expert are the Industry’s first vendor-neutral Datacentre Management as a Service (DMaaS) architectures. The cloud-based software uses the power of Artificial Intelligence and Big Data Anaytics to gather data from any IoT-enabled data centre infrastructure solution, no matter the brand or Vendor. This becomes even more important when managing distributed edge environments, something that cannot be delivered when utilising traditional on-remise Data Centre Infrastructure Management (DCIM) software. To date, it is the only solution of its kind avaialble in the industry and shows why Schneider Electric’s focus on Innovation within the data centre and critical infrastructure industries continues to position them as the market leader.

Data Centre ICT Networking Innovation of the Year
Bridgeworks: WAN Data Acceleration Powers IT Infrastructure Bridgeworks

Bridgeworks has continued to develop commercial relationships that are making a difference to some well-known organisations. Recently, Bridgeworks has completed POC’s and is now rolling out the solution with a leading Nordic IT infrastructure company, with a turnover at £3bn. This organisation has over 7,400 employees in 87 offices across seven countries, where they provide IT infrastructure services for businesses and organisations in Europe’s Nordic region. International Reach Beyond Bridgeworks, the Nordic IT infrastructure company also works with other leading international technology partners, such as Microsoft, Cisco, HP, Hewlett Packard Enterprise, Apple, IBM, Dell EMC, Lenovo, Citrix and VMWare. With this firm, Bridgeworks and its WAN data acceleration solutions have the opportunity to expand their global reach. With the support of its technology partners – including Bridgeworks - this Nordic IT infrastructure company provides a full range of products and services across IT infrastructure. One of those products includes Back-up-as-a-Service (BaaS) and by implementing Bridgeworks WAN data acceleration solutions, the company can now offer international clients improved WAN data recovery and back-up performance. This is achieved using patented AI (Artificial Intelligence) and machine learning technologies, coupled with parallelisation techniques to increase the velocity of increasing larger data flows. IBM Spectrum Protect PORTrockIT is integrated into the Nordic IT infrastructure company’s IBM Spectrum Protect offerings for high-speed disaster recovery. Yet it is not restricted to IBM users: it can be deployed by anyone that needs to mitigate the effects of latency and packet loss, helping to achieve results that can’t be attained through traditional methods, such as WAN optimisation due to the high cost of implementation and the move to compressed and encrypted data formats. The performance objectives were achieved with IBM Spectrum Protect for the BaaS using Network Data Management Protocol (NDMP) as the methodology. The network latency within Nordic Region was 9 milliseconds with a WAN link of 10Gb/s with 2.5GBs used for the solution. Many BaaS and DRaaS providers are restricted by distance before the effects of latency force them to build more access points, closer to their customers. With WAN Data Acceleration product PORTrockIT, the “reach out” from a single data centre can be massively enlarged. This means a single BaaS or DRaaS data centre can cover a greater geographical area, reducing the needs for subsidiary access points and therefore lowering their costs whilst retaining LAN-like performance. Much was achieved when Bridgeworks a proof of concept (POC) for the Nordic IT infrastructure solutions company to show how PORTrockIT could improve back-up performance, increasing network performance by 20 times. To minimise risk, the original plan included onsite cache because back-ups and SLA demands were exposed to it until they arrived at the Nordic IT infrastructure company’s data centre. This successful test involved the original network performance standing at 7MB/s accelerating to 140MB/s. PORTrockIT uses machine learning to mitigate latency and to reduce packet loss by maximising the speed of data throughput. Another benefit of PORTrockIT: there is no need to build new data centres. Performance increases can be achieved by deploying it without replacing an organisation’s existing infrastructure. Cost-savings are therefore gained. To prove the point that PORTrockIT is a true global infrastructure product, Bridgeworks worked alongside the Nordic IT company to secure a BaaS client transfer from the east coast of America to their Nordic data centre. The capacity utilisation of the WAN link between the two sites increased dramatically from less than 5% to 98% of the maximum throughput. PORTrockIT: Cost-Savings David Trossell, CEO and CTO of Bridgeworks, says with the help of PORTrockIT, the Nordic IT infrastructure company has managed to achieve cost-savings with their BaaS offering: “Due to the impact of latency on service performance, this firm was contemplating 4 new data centres be built across Europe. By using PORTrockIT, the do not need to build new data centres and short-term savings are upwards of €150M,” says Trossell.” He added “that not only has this reduced their costs but has dramatically increased their geographical market size. PORTrockIT is deployed by companies such as IBM, Commvault, NetApp, and CVS Healthcare to mitigate the effects of latency and packet loss by using machine learning and artificial intelligence in ways that traditional WAN optimisation and SD-WAN solutions often fail to achieve. This is evidenced in the many articles that David has written for the leading IT publications, such as DCS. Case Study: CVS Healthcare Bridgeworks patented AI and machine learning technologies increase the efficiency and performance of data centres. CVS Healthcare is one organisation that has seen the benefits of taking such an innovative approach. The company’s issues were as follows: • Back-up RPO and RTO • 86ms latency over the network (>2,000 miles) • 1% packet loss • 430GB daily backup never completed across the WAN • 50GB incremental taking 12 hours to complete • Outside RTO SLA - unacceptable commercial risk • OC12 pipe (600Mb per second) • Excessive Iron Mountain costs To address these challenges, CVS turned to a WAN data acceleration solution, the installation of which took only 15 minutes. As a result, it reduced the original 50GB back-up from 12 hours to 45 minutes. That equates to a 94% reduction in back-up time. This enabled the organisation to complete daily back-ups of its data, equating to 430GB, in less than 4 hours per day. In the face of a calamity it could perform disaster recovery in less than 5 hours to recover everything completely. To date, the annual cost-savings by using Bridgeworks WAN data acceleration solutions amounted to $350,000. CVS Healthcare is now planning to merge with a leading U.S. healthcare provider and will implement Bridgeworks solutions across both entities. As for the return on investment, CVS Healthcare calculated that the installation repaid itself in only three months. Reduction in network and data latency can lead to improved customer experiences. However, with the possibility of large congested data transfers to and from the cloud, latency and packet loss can have a considerable negative effect on data throughput. Without AI and machine intelligence solutions, the effects of latency and packet loss can inhibit data and back-up performance. CVS Healthcare has now expanded their back-up and recovery strategies, by using Bridgeworks’ products to achieve their ambitions. Case study: Webster Bank Bridgeworks is approaching four years of successfully working with Webster Bank, a US-based commercial bank with 177 U.S. locations, which uses the Bridgeworks WAN acceleration solutions for back-up and recovery strategies. They have recently implemented Bridgeworks second-generation upgrades. Case study: U.S. Government Research Agency Another success story is the U.S. government research agency, which wasn’t able to achieve fast data centre replication over 2,000 miles. Packet loss was causing a loss in back-up performance to the extent that the replication rarely completed. The difference between doing it between two machines in the same data centre and two machines across two data centres was only 6 MB/s less on a NetApp Snap Mirror replication. Now, with the help of PORTrockIT, they are able to efficiently secure and replicate their data. They can make long-term savings too. Over the two-year period, NetApp and Aspera alone couldn’t achieve this. This POC was fast, taking only a few hours to install. The immediate savings from owning protected data are invaluable. Bridgeworks WAN data acceleration solution PORTrockIT has helped this agency to resolve severe network infrastructure issues. Due to this success, Bridgeworks is currently negotiating terms and anticipate a future multi-million dollar services contract. Case study: A Global 500 Infrastructure Solutions Company With over 140,000 employees supporting customers in more than 100 countries, this Global 500 infrastructure solutions company recently completed a POC using Bridgeworks WAN data acceleration solutions to enhance back-up, migration and disaster recovery strategies. This Global 500 company use a variety of technologies like Commvault, NetApp and Vmotion, each of these rely heavily on use of the WAN. By removing latency, packet loss and congestion limitations, customer satisfaction and retention initiatives are improved greatly. By implementing PORTrockIT, they immediately achieved a level of confidence in the service and performance. Why nominee should win 1. Bridgeworks WAN data acceleration solutions offer the only true patented AI (Artificial Intelligence) market technology for mitigating the impact of data and network latency, to enable a significant reduction in packet loss, recognised by Gartner as a “Next Generation Technology.” 2. 10X increase in performance for technologies like as NetApp, Commvault, Veeam, IBM, VERITAS, Dell/EMC Data Domain and more. 3. 200X accelerated performance for transferring excessive data volumes, encrypted or compressed files over a WAN 4. Cyber Security. Bridgeworks WAN data acceleration solutions won’t access the data, maintaining all your security protocols. 5. Companies achieve GDPR compliance by being able to store, find and retrieve data rapidly. 6. Simple Model – no installation costs, no on-going maintenance

Data Centre ICT Automation Innovation of the Year
Morpheus Data - ICT Automation Innovation Morpheus Data

Morpheus gives large established companies with 10 years of technical debt the ability to act as fast and as agile as new startups without having to throw away their existing data centre investments. We do that by hiding the underlying complexity of managing multiple cloud platforms and providing a unified automation framework for existing tools/systems to work together much more effectively in a governed way. This helps organizations bridge the skills gap they currently face when enabling hybrid IT while also providing significantly faster provisioning times and a reduction in Shadow IT. “IT has a mandate to move faster but cloud and automation complexity has made that virtually impossible,” said Brad Parks, VP of Business Development, Morpheus Data. “Morpheus provides a simple and future-proof platform to deliver on-demand services by orchestrating the tools customers already have on whatever clouds they choose.” Unlike cloud tools from traditional infrastructure and hypervisor companies, Morpheus was born of necessity in a real-world digital transformation lab through years of use by ICT professionals. The tool was designed to be 100% agnostic so organizations can modernize their application portfolios without getting locked into a single vendor cloud or platform stack. Morpheus is also extremely fast to deploy; we integrate with over 80 common tools and clouds out of the box so typically a PoC can be up and running in an hour or two and we’ve deployed full global roll-outs in a matter of weeks. Lastly, we address all the stages and stakeholders of hybrid IT - from cloud cost optimization for the business - to automation of service delivery by ops – to full self-service and infrastructure-as-code for development teams. Morpheus has been growing fast in the last couple of years and now has over 100 enterprise and MSP clients on board. We’ve helped these clients fully automate the provisioning of hundreds of thousands of application instances across over 20+ cloud platforms. CASE STUDY EXAMPLES: ASTRA ZENECA: Discovering new levels of agility with multi-cloud self-service AstraZeneca operates one of the most robust hybrid IT environments in the bio-pharmaceutical industry. The company’s enterprise IT organization oversees more than 16,000 virtual and physical servers and 2700 applications across 27 global locations spanning on-prem infrastructure and multiple public cloud providers including AWS and Microsoft Azure. Like most industries today, bio-pharmaceuticals is a segment where time is the enemy. After analyzing processes, the team determined that developer requests for resources took an average of 80 man-hours to fully deliver in a production ready state because of manual handoffs and approval across systems and teams. They tried other automation platforms from traditional hypervisor and hardware companies but fell short. That’s when they found Morpheus and their chief cloud architect had this to say: “Our agility and performance with Morpheus surpassed all expectations. Service delivery used to take 80 hours per server end-to-end, but now we can provision 30 servers at a time in 27 minutes start to finish. We couldn’t have realized this level of automation with a traditional CMP.” Today, Morpheus automatically orchestrates every ServiceNow user request across AstraZeneca’s compliance, networking, access, quality and control, operations and capacity management tools and platforms. Server builds are fully automated and standardized across on-premises and public clouds. The increase in deployment speed not only enables AstraZeneca to compete more effectively in market, the GIS team has significantly reduced operational costs. EUMETSAT: Enabling instant access to satellite data for big data applications EUMETSAT is an intergovernmental organization founded in 1986 which currently operates an extensive system of meteorological satellites that observe the atmosphere, ocean and land surfaces around the globe. The organization’s mission is to supply petabytes of weather and climate-related satellite data, images and products – 24 hours a day, 365 days a year – to the National Meteorological Services of its Member and Cooperating States in Europe, as well as other users worldwide. After an exhaustive look at available automation and orchestration technologies, Morpheus was selected as the multi-cloud management platform for the EUMETSAT project based on the company’s experience managing large complex multi-cloud environments as well as the tight engineering partnership with Morpheus and the project team. “Our vision is to create a one-stop-shop and self-service user experience for those who rely on our data every day,” said Lothar Wolf, Data Services Competence Area Manager at EUMETSAT. “Morpheus is remarkable because they combine substantial innovation and engineering expertise with a genuine desire to support our success.” As part of the EUMETSAT project, Morpheus worked with Dell Technologies to integrate Isilon and ECS for file and object storage as well as the Avamar data protection platform. These unstructured data integrations, together with connectivity into VMware, OpenStack, and other public cloud platforms will help EUMETSAT deliver on its self-service vision.

Open Source Innovation of the Year
With Managed Kubernetes® Service, OVH provides its own alternative to current offerings on the market OVH

The managed Kubernetes service offering that was awaited by the community, based on open-source standards and predictable pricing OVH has announced the availability of a ready-to-use Managed Kubernetes Service offering on its Public Cloud, designed to make it easier for all its customers to use Kubernetes within its infrastructure. Characterised by its ease of deployment, resilient and scalable applications, this service enables OVH’s customers to focus on their core business. Kubernetes is currently used by tens of thousands of IT teams around the world to manage containerised workloads, from development to production. A recent survey by the Cloud Native Computing Foundation (CNCF) showed that Kubernetes is today the leading container management tool, used by 83% of organisations. A managed Kubernetes service developed with the help of end-users In order to enhance its cloud portfolio and provide its customers – whether DevOps organisations, systems administrators or IT decision makers – with a complete Kubernetes experience without the hassle associated with software and infrastructure maintenance, OVH launched a Private Beta program on 18th October 2018. Following enthusiastic feedback from the first testing customers, OVH has expanded its Managed Kubernetes Service offering, which thus also includes the following: • Load balancer, natively integrated with Kubernetes • Customer-selectable security update policy • Choice between Kubernetes release 1.11 and 1.12, the latest two versions provided by the various managed service offerings available on the market Closest to the open-source spirit of Kubernetes Kubernetes’ promises include providing a common standard among hybrid cloud and multi-cloud service providers. As one of the few CNCF-certified vendors in Europe, OVH has also decided to implement a Kubernetes alternative to existing offerings, so as to ensure freedom of choice, reversibility and transparency for users. OVH Managed Kubernetes Service therefore stays true to open standards while at the same time leveraging the benefits of OVH Public Cloud, including its excellent performance/price ratio, to enable customers to: • Use a standard open API benefiting from a large community and ecosystem – including over 627 businesses and projects listed at https://landscape.cncf.io/ – and also providing, of course, all of OVH’s unique advantages, such as 24/7 support, free anti-DDoS protection and access to the leading European cloud provider’s own 16 Tb/s global fibre optic network. • Get a managed offering which is fully Kubernetes-compatible - whereas other vendors have chosen to implement adaptations leading to incompatibility of certain tools, OVH Managed Kubernetes Service is fully compatible with Kubernetes. For example, it gives customers the possibility to use the original Kubernetes building block for access control (RBAC). • Enjoy the pay-as-you-go model of OVH Public Cloud, which means a predictable, attractive pricing. OVH provides the Kubernetes orchestration software free of charge, along with the infrastructure needed to run it. Customers will therefore pay only for the storage (persistent volume) and compute infrastructure on which their containers will run, at the standard OVH Public Cloud and with the volume required. For example, a customer can have a CPU/RAM cluster with guaranteed constant performance starting at 22€ a month (ex VAT), whereas an infrastructure consisting of five work nodes with a total 35GB RAM and 10 vCores will cost 110€ a month (ex VAT). Customers wishing to use Kubernetes and deploy their containers on the OVH cloud will thus incur no additional fees for its use, as the incoming and outgoing bandwidth is included. "At Saagie, we edit an orchestrator for datalabs that uses Kubernetes in an advanced way, we have tested managed Kubernetes services at other providers. OVH's Managed Kubernetes® Service solution is based on standards, which has given us a very good portability experience! "Youen Chéné, CTO at Saagie. "We had already tried to set up our Kubernetes cluster internally but we couldn't do it completely, and we found it too complex to install and maintain. OVH's Managed Kubernetes Service offer allowed us to migrate our applications to Kubernetes without having to worry about installing and maintaining the platform. The beta phase of the Kube project went very smoothly thanks to the presence and reactivity of the OVH teams. "Vincent Davy, DevOps at ITK. "OVH's Managed Kubernetes Service offer provides all the performance necessary for the smooth running of our services, and we are sure to have no surprises on the invoice. "Jérôme Balducci, CTO at Whoz. Forthcoming developments of Managed Kubernetes Service Already available to all OVH’s customers from the Gravelines data centre (France), Managed Kubernetes Service will be gradually deployed into the various OVH Public Cloud regions worldwide over the coming months. This extended geographic availability will reduce latency and increase the performance provided to customers. Managed Kubernetes Service will also be soon compatible with the vRack technology, enabling OVH customers to: • Connect and build hybrid private infrastructures on a global multi-data centre level (OVH owns 28 data centres spanning four continents) • Access Kubernetes clusters within the private network, in addition to the default public network access • Connect all their existing resources on the OVH cloud but also on-premises using the OVHcloud Connect extension

Data Centre Managed Services Innovation of the Year
Corbel, together with Scale Computing, for Data Centre Managed Services Innovation of the Year Corbel with Scale Computing

What are your product's/solution's key distinguishing features and/or USP? Scale Computing is leading the way in the MSP market and is one of the only providers in hyperconvergence and edge computing solutions to revamp its channel programme specifically to support MSPs and their customers. Supporting this innovation and commitment, Scale Computing recently revamped its partner programme to offer a new flexible OpEx based pricing model. This has allowed strategic partners to reduce CapEx payments and enabled SMBs to access enterprise-level technology, at a price to fit their budget. In addition, partners have also benefited from increased profitability and are incentivised with the ability to add on additional vital services that meet growing customer requirements, such as Disaster Recovery-as-a-Service (DRaaS), Infrastructure as-a-Service (IaaS) and Remote Management as-a-Service (RMMaaS). Demonstrating the successful roll out of the Scale Computing programme is Corbel, a leading MSP in the market. Partnering with Scale Computing, Corbel uses the technology to offer its customers a data centre hosting MSP service. Corbel recognised a gap in the market for a secure cloud environment specifically for SMBs, in terms of key features and budget, and so decided to amalgamate Scale Computing’s solution with other technology services to create “Corbel Cloud”. Karen Rogers, Commercial Director at Corbel commented, “The Scale Computing partner programme is designed to allow us to work in a true partnership. Scale Computing provides us with the expertise, training and incentives we need, and the restructuring and move to an OpEx based model has allowed us to meet growing customer demands. Not only can we cater for larger enterprise customers, but we can also suit the requirements of SMB’s and the distributed enterprise. Scale Computing offers a differentiated approach in its go to market strategy, which is supported by innovative technology that suits the needs of today’s organisations.” What makes Scale Computing different from other solutions in the market it that its hyperconverged ‘data centre in a box’ has no single point of failure, and can clone and replicated easily and quickly. These benefits resonate really well with Corbel customers, most of which are SMBs with limited onsite IT skills and smaller budgets for added IT services like DR & backup. Corbel has combined its own latest cloud technology with Scale Computing to provide customers one of the most comprehensive hosted IT services for customers. The Corbel Cloud provides: · Fully packaged IT - with every aspect supported & managed by Corbel in Suffolk · Remote cloud hosting of systems & software - eradicating the need for in-house servers & costly infrastructure · ‘Anytime-anywhere’ secure connection which minimises required bandwidth for reliable access, remote working & use of low-cost ‘thin client’ computers · Innovative use of hyper-convergence (the amalgamation of computer, storage and virtualisation technology) & IT architecture including multi-pathing & multi-node technology · Access to enterprise class protection against physical & cyber threats. Full data back-up & disaster recovery, including a unique hybrid solution using local, cloud & data centre storage · Corbel’s innovative ‘MaxDesk’ portal - a bespoke online service point for all customers · Best-of-breed software & functionality - automatically updated & easily expanded · All with accessible monthly pricing & minimal upfront costs Currently Corbel has 14 customers using the Scale Computing OpEx supported model, which makes up 20% of Corbel’s business. What tangible impact has your product/solution had on the market and your customers? The Scale Computing platform is scalable, ease to use and has no additional licensing fees – saving business both time and money. Combined with the technology underpinning the Corbel Cloud, customers can take full advantage of a packaged solution where every aspect of IT is managed and supported, meaning they have peace of mind that their IT is being taken care of and they can focus on business generating tasks – its local, approachable, and consultative. Additionally, the pricing model provides another tangible benefit to customers. As the solution is designed specifically for small to medium businesses, that typically require enterprise-level tech, but don’t have an enterprise-level budget, the solutions consumption-based OpEx pricing model, with no up-front costs, is a huge benefit. This OpEx model, which is supported through Scale Computing’s MSP programme, uniquely provides Corbel’s customers affordable enterprise functionality at a price point and payment model that works best for SMBs. What are the major differentiators between your product/solution and those of your primary competitors? Unique to Corbel is its personal touch - Corbel approaches each customer on an individual basis to ensure they find the perfect environment. With the supporting Scale Computing solution Corbel is able to offer customers: · The ability to scale out on demand · Access to enterprise level technology at an affordable price point · A tailored and consultative approach helping businesses to build up an environment that meets specific requirements · No additional software to license or training required · A full managed and hosted environments – giving customers back valuable time Please supply supporting quotes Paul Lough, Managing Director from Corbel added, “Scale Computing delivers innovative technology supported, by a strong channel partner programme that is enabling us to meet customer demands. We are pleased to be able to help customers solve the challenges of IT management, by providing a fully hosted environment that is flexible, scalable and easy to use.”

Data Centre Hosting/co-location Supplier of the Year
Green Mountain for Data Centre Hosting/co-location Supplier of the Year Green Mountain

Green Mountain design, build and operate high security, robust wholesale colocation data centres. We currently have two data centres in Norway with plans to develop in other regions. The data centre near Stavanger (DC1-Stavanger) is built deep inside a mountain in a former high-security NATO ammunition store. The data centre in Telemark (DC2-Telemark) is in the ‘cradle of hydropower’ in Norway with multiple local hydropower plants. We are one of the largest Nordic operators in the sector with clients in Finance, Government, HPC and System Integrators/Service Providers (incl. Cloud) What makes Green Mountain special? - Key distinguishing features. • Green Mountain sets the green standard being the most energy-efficient data centre in the market with 100% renewable energy (hydropower) and close to zero CO2 footprints. • We guarantee 100% uptime with up to Tier III resilience. Green Mountain has been built to the highest global standards, and since the first day of operation, our DCs have delivered a service level of 100% uptime! • High Customer Satisfaction – Our customers give us excellent feedback and scores in our annual customer satisfaction survey (5.9 out of 6) • Green Mountain was recently ranked as the no. 1 performer in the European Data Center Performance Ranking in February. https://www.linkedin.com/pulse/top-10-performing-colocation-data-centers-europe-2019-ufuk-gucveren/ • With access to abundant hydropower at Europe’s lowest cost combined with low PUE and innovative solutions to reduce operational costs, we have a strong business case to present our customers. • We have developed a DCIM-tool both to enable our customers to optimize the energy efficiency of their use of the data centre and at the same time improve transparency and automate internal processes. “Green Peak” offers customers access to real-time and historical data about the data centre environment with 100% transparency. • World-class security - Our security system and our standard operational practices are in accordance with ISO 9001/14001/27001. We use a full array of security tools to monitor and record access within our facilities, including intelligent video monitoring systems, biometric identifications systems, and entrance mantraps. • We use cutting-edge technologies to meet your current and future data and business needs. Drawing on our substantial Nordic operating experience, GM is a leading exponent of cost-reducing, environment-protecting, green energy management systems. Tangible impact on the market and customers. Green Mountain recognizes its role when it comes to make Norway an attractive nation to establish a data centre industry. We have for several years worked strategically towards politicians and authorities to create the best framework conditions for this industry. This work has produced results and in 2018 the government presented their data center strategy “Norway as a Data Center Nation”. This plan includes measures relating to tax reductions, facilitation of fibre optic cables, and less bureaucratic regulations. It has proven to be effective as Green Mountain in 2018 saw a tremendous increase in interest and requests from potential international clients. Several contracts have been signed with multi-national enterprises supporting the growth of Green Mountain. This is a sign of recognition of Norway as an up-and-coming data center location as well as Green Mountain as a top-performing co-location facility attracting some of the world’s biggest companies. Read the strategy here: https://www.regjeringen.no/contentassets/2bf92491fc454698bb5b05b7a6dd150a/strategi-nfd-eng-nett.pdf How our customer service differentiates us from your competitors In Green Mountain, we always put the customer first. We do this by having a close relationship with each and every customer and tailoring the services to their needs. We place great emphasis on transparency and information. The “Green Peak”, our dashboard, analytics, and reporting solution, offers customers access to real-time and historical data about the data centre environment. This enables them to access real-time data regarding power consumption, capacity, PUE, CO2 Footprint, temperature level and so forth. In addition, we pride ourselves with having a highly skilled workforce and development programs to ensure that customers get the best assistance possible from our employees. We also conduct an annual customer satisfaction survey giving us valuable insight into our customers’ experience. Our continuous focus on customer service is reflected in the 5,9 out of 6 score regarding the professional team in our latest customer survey. An average score of 5,9 is given when asked: “Based on my own experience, I feel comfortable recommending Green Mountain to others”, and in all other categories the respondents provide a score of 5,73 and up. Major differentiators between Green Mountain and primary competitors Low Risk and Quick Time to Market - Ranked as number 2nd worldwide in the Cushman & Wakefield 2016 Data Center Risk Index, Norway continues to offer a low-risk environment for data centres. We have also proven our extremely short time to market, being able to design and build a Tier III certified data centre in only 5 ½ months. We have several on-going projects with similar short deadlines being completed these days. Renewable Energy at Europe’s Lowest Cost - Abundant, highly competitive and renewable power through a resilient, redundant grid represents a second to none proposal to the data centres of the future. Especially as the more traditional FLAP-D locations experience difficulties in this area. Flexibility and Scalability - Green Mountain’s DCs are both built to be flexible and scalable to accommodate changing needs. Our DC2–Telemark facility is built with modularity in mind and can be expanded, as our clients need more capacity. A client can start with a few racks, and over time build their data centre to be a multi MW facility. ADDITIONAL MATERIAL: Customer Testimonials: DNB (Norways largest bank): “At DNB we are very pleased that we chose Green Mountain as our data centre partner. The data centres’ robustness and quality are unique and this meeting our rigorous and critical data center requirements as Norway’s largest bank. We have no hesitation in highly recommending their data centres to anyone requiring high quality and cost effective solutions.” - Oyvind Trangerud, EVP of Technology and Supplier Management Tieto: “Tieto has partnered with Green Mountain to meet increased demand for local services and offer local, secure and high-quality data centre services to customers in Norway. For us, it is important to offer our existing and future customers the highest level of security for storage of sensitive data and information. Furthermore, we rely heavily on green IT and energy solutions – in the data center in Stavanger, the infrastructure is cooled by cold water from the adjacent fjord.” - Tore Wettre-Andreassen, Director, Technology Services & Modernization Stavanger Municipality: “Today IT is critical to the municipalities in delivering public services. For Stavanger it is important to ensure our citizens that data are handled securely and reliably. Our services rely on IT systems to always be available. Patient medication, school exams, economic transactions, wages, patient signal system, telephony, public information, door access systems and library systems are a few examples of IT systems in the municipality. All public services rely on IT: Strong perimeter security, high operational competence and facilities with built-in fault tolerance is required for the municipality’s critical services. Stavanger is confident that Green Mountain has the right facilities and services for hosting our secure and reliable services.” - Stein Ivar Rodland, IT Manager Blog article: How could Green Mountain design and build a Tier III certified data centre in only 5 ½ months. https://greenmountain.no/2018/06/04/how-could-green-mountain-design-and-build-a-tier-iii-certified-data-centre-in-only-5-%c2%bd-months/ Case Studies: See attached: - Case Study by Uptime Institute - Case Study By Schneider

Data Centre Cloud Vendor of the Year
Arcserve - DC Cloud Vendor Arcserve

Established in 1983, Arcserve is the world’s most experienced data protection company, providing solutions that safeguard multi-generational IT infrastructures with applications and systems in any location - on premises or in the cloud. Organisations in more than 150 countries around the world rely on Arcserve’s highly efficient, integrated technologies and expertise to eliminate the risk of data loss and extended downtime, while reducing the cost and complexity of backing up and restoring data by up to 50 percent. Arcserve UDP Cloud Hybrid brings reliable offsite backup, disaster recovery and workload migration to private and public clouds, including the Arcserve Cloud, AWS and Azure. Offered as a service extension to Arcserve’s proven UDP software and appliances, businesses can simplify their infrastructures and close the gap between on-premises and cloud workloads. Every business leader and IT admin knows that data is the lifeblood of a company, yet 73% of companies worldwide are falling short in disaster recovery preparedness. According to the Disaster Recovery Preparedness Council, over half of companies that participated in their annual report have lost critical applications or data centres for hours or even days at a time. What’s more, 20% reported losses from those outages of more than $50,000 to over $5 million. In today’s 24/7 economy, IT teams often struggle to balance business expectations with service delivery. Ransomware threats, misaligned service-level agreements (SLAs) and the proliferation of data and applications have become staple challenges of modern IT. These challenges are prompting many businesses to adopt cloud-based solutions to improve agility and lower costs. However, this is also making IT infrastructures significantly more complex. This is where Arcserve UDP Cloud Hybrid comes into play. It meets modern IT requirements with a single solution for cloud backup, off-site disaster recovery, and long-term retention. It combines powerful heterogeneous data protection with the benefits of cloud to drastically improve service delivery and implement any business continuity strategy. Arcserve UDP Cloud Hybrid provides reliable cloud-based storage for the “3-2-1” rule of data backup – three copies of customer backup are kept on two types of media, with one copy offsite as insurance in the event of unplanned downtime. Organisations control the entire process from start to finish, with the cloud becoming a new backup destination that’s part of their backup schedule. What’s more, the solution allows customers to bring up their systems in the public cloud or in the robust and reliable Arcserve Cloud, helping to avoid the significant costs of downtime. Organisations can rapidly spin-up copies of their mission-critical systems as virtual machines in the cloud, at a cost significantly lower than building a second DR environment. Data availability is also ensured with app-level recovery and RTO (Recovery Time Objective), RPO (Recovery Point Objective), and SLA validation. Whether businesses need to increase their agility, ensure that critical systems are fully protected, or decrease their storage requirements, Arcserve UDP Cloud Hybrid provides the perfect solution. What tangible impact has your company had on the market and your customers? The power and effectiveness of Arcserve UDP Cloud Hybrid has been clearly shown in the many ways it has helped businesses overcome significant security and operational challenges. For Caunton, a leading UK structural steelwork contractor, the challenge was that its previous solution was taking more than three days to perform a full data backup, thereby increasing the risk of data loss and hindering employees’ ability to carry out their jobs. As any downtime in manufacturing or design could have a major financial impact on the business and its customers, Caunton needed to upgrade to a faster, more reliable solution. So, it turned to Arcserve UDP Cloud Hybrid. With these tools in place, eight terabytes of data are now automatically backed up each day in less than an hour, protecting design files, 3D models, emails, databases and other critical files. All data is replicated as part of Caunton’s disaster recovery (DR) plan, ensuring continuity in the event of a major incident or hardware defect. With a fast, reliable backup and DR solution now in place, Caunton has reduced the risks of downtime or loss of work, as well as damage to its finances and reputation. The IT team can now spend more time improving services and support for users. The reliability and ease of use of the solution has also freed up the IT team, enabling them to focus on supporting customers and developing new software. Then there is Crowder Consulting, providers of specialist consultancy and solutions for water management. With software development amounting to around a third of its business activities, Crowder Consulting’s main challenges centred around protecting its productivity and profitability. The company relies on robust and reliable IT systems to keep its developers productive and needs to be able to develop, test and release new software quickly and efficiently. However, its legacy backup solution was ageing and slow, and Crowder Consulting needed a more efficient and reliable backup and disaster recovery solution. With Arcserve, 28 terabytes of data have been compressed to just 1.3 terabytes, and critical system data is replicated to the cloud. Data can now also be restored in minutes rather than hours, minimising disruption to users. The Arcserve solutions have also improved user productivity and satisfaction, freeing up internal resources in the IT department and demonstrating compliance to customers during tenders. It also means the company is only using 2% of its storage capacity, making it a cost-effective investment that will support future growth. What levels of customer service differentiate you from your competitors? With a 98% customer satisfaction rating, Arcserve ensures that customer service is a top priority. Customer service support is available 24/7 through the phone, over email and within the online community, allowing customers to receive immediate assistance at all times. Many companies will direct customers back to vendors whose platforms are experiencing issues, however Arcserve works closely with customers and partners to figure out the optimal resolution including reconfiguration of the backup / DR infrastructure in a consultative manner. The Customer Experience Improvement Plan (CEIP) was initiated last April with the intent of driving innovative ideas from employees, partners and customers to ensure ease of interaction with Arcserve. The feedback received is incorporated in strategic product-specific decisions and through a new Service Cloud which offers a multitude of webinars, self-service collateral and training resources for customers and partners. Additionally, call deflection resource have dropped incoming case volume by 18%, allowing Arcserve customer support staff to advance in their technical abilities which facilitates a higher level of expertise in troubleshooting complicated infrastructures and driving lower mean time to resolution. What are the major differentiators between your company and your primary competitors? Arcserve UDP Cloud Hybrid goes beyond critical data asset protection and empowers organisations to complete their data protection strategy with seamless cloud backup, disaster recovery (DR) and long-term retention. It’s offered as a service extension to the Arcserve Unified Data Protection (UDP) platform, a next-generation solution that leverages global deduplication, encryption, compression and WAN-optimised replication. Arcserve UDP Cloud Hybrid automatically replicates your backup images from the on-premises recovery point server (RPS) to a corresponding RPS in the cloud (disk to disk to cloud). You manage the entire backup process from the UDP console, specifying the backup source, destination and retention. Simply connect your Arcserve UDP platform to a public cloud or the Arcserve Cloud and you’re ready to go! • Cuts time to manage the backup and disaster recovery process by up to 50% freeing up IT staff to focus on high-priority tasks • Cost-efficient cloud backup storage as an alternative to local disks or tapes • Reduces storage costs and utilisation by up to 95% with at-source deduplication • Secures data in-flight and at-rest with AES-256 encryption • Delivers peace of mind with SLA, RTO, and RPO validation powered by automated disaster recovery testing for compliance • Secure offsite disaster recovery and DR testing without up-front investment and maintenance of secondary sites, infrastructure and personnel • Support for cloud, physical and virtual machines running Windows and Linux-based applications • System and application failover and failback with remote virtual standby • Highly efficient storage capacity and WAN bandwidth utilisation powered by global, source-side deduplication and WAN optimised replication • Protect, manage, migrate and failover to private and public clouds, including the Arcserve Cloud, Microsoft Azure, and Amazon AWS Please supply any supportive quotes and/or case study materials to demonstrate the position of your company in the market. “Arcserve gives us confidence that data backups are taken care of; it’s much less prone to errors than our previous solution, and performs better,” said Roger Gore, IT Manager at Caunton. “The fact that Arcserve gives me more time to focus on innovation is a wonderful thing. It means the IT department can focus on supporting the business, safe in the knowledge that if anything goes wrong it won’t have a major impact.” “Arcserve does everything we need in a fraction of the time it took us previously,” said David Newman, IT Manager at Crowder Consulting. “Everything is backed up in just a few hours and knowing we’ve got a daily cloud backup is a huge weight off my mind. Now that we don’t have to worry about backups, the IT team has gained half a day every week to focus on other activities.”

Data Centre Facilities Vendor of the Year
Leading Full Service Data Centre Offering Globally CBRE

CBRE Data Centre Solutions (DCS) is the leading provider of total life cycle real estate and facility services, including strategic consulting, advisory and transaction, project management, and integrated facility management. The CBRE DCS team collaborates globally to improve business outcomes and drive digital transformation for data centre owners, occupiers and investors.Strategic Consulting ServicesCBRE DCS strategic consulting services are diverse, ranging from capacity planning—driven by business requirements mapping to physical deployments within the IT stack—through implementation of specific solutions, such as cloud migration, managed services, disaster recovery, high availability and greenfield builds. The team partners with numerous Fortune 100 and 500 technology companies to optimize their enterprise, hyperscale, and colocation infrastructure strategies and business processes to achieve long-term goals.Advisory Transaction ServicesWith over 1,000 transactions across 348 cities and 104 global markets in the past 5 years alone, CBRE DCS offers unique insight, experience and solutions that are unmatched in the industry. The advisory and transactions team, unsurpassed in their local market expertise, are supported by leading econometric forecasting, market research and specialized expertise to help clients make informed decisions. Annually, over 100 dedicated DCS advisors and brokers routinely complete transactions totaling $1.2 in contract value.Project ManagementCBRE DCS Project Management provides a seamless transition from strategic advice and planning, to project initiation and design, through procurement and delivery and into operations. These services are provided by over 300 dedicated project managers for fully operational facilities, expansion of existing facilities or the construction of new data centres.Project approach and design is aligned to clients’ specific drivers to realise low total cost of ownership. CBRE DCS controls, manages, or supervises construction of approximately $42 billion per year globally, providing economies of scale to drive down prices, secure better services and demand responsiveness from consultants, general contractors and manufacturers.Integrated Facility Management CBRE DCS delivers facility operations and maintenance management services, critical environmental and risk management (CERM) methodology, energy and sustainability services, strategic supply chain programs, and proprietary technology services. With over 800 sites managed by 6,000 data centre engineers in 50 countries, CBRE DCS maintains the largest network of data centre facility professionals globally.The team’s integrated service offering uniquely increases total cost of ownership savings, decreases human factor-based risk, maximizes uptime, and improves efficiencies.

Excellence in Data Centre Services Award
This nomination details how Curvature have become synonymous with Excellence in Service having grown their portfolio through referrals and peer-to-peer endorsements. Curvature

• What are your company’s key distinguishing features and/or USP? The Curvature Service Experience - 15,000 data centres worldwide are embracing Curvature service levels: Over the past ten years, Curvature have been steadily growing the third party service market segment to such an extent that they are now established as the world’s largest independent provider of multi-vendor maintenance and 24/7 support services. Their growth is remarkable given it has been largely driven through customers’ recognition of excellence in service provision and offering peer-to-peer validation and recommendation - and often on a global scale. Curvature have focused on creating ‘Engineering Centres of Excellence’ where hands-on training rivals those of the OEM. These labs provide in-depth technical expertise to customers and data centre service excellence backed with tiered service levels, with 4hr, same day and next business day SLAs. Why is this important to data centres? Today, using Curvature, data centre managers now have a realistic alternative to vendor support, from brands such as Cisco, HP and IBM, that actively cuts capital costs, extends lifecycles of data centre assets and reduces e-waste significantly. This represents a healthy market alternative that will stretch IT budgets to afford and encompass innovation. Creating this supporting infrastructure was not achieved overnight. Curvature have made massive investments in hiring and retaining talented personnel working from a backdrop of global locations. Today Curvature offers customers access to a field engineering team of over 800 badged field engineers with a global reach, servicing over 15,000 data centres (including around half of the Fortune 500 listed companies). For data centre services, Curvature uniquely offers assessment, consolidation, relocation, and cloud migration services, among others. Curvature’s focus supporting Network, Server and Storage assets that can scale and grow, appeals to mainstream IT environments. While for more specialised environments such as mainframes, Curvature uniquely supports more mainframe environments than any other (bar IBM) via 60 mainframe global service centres offering parts and expertise that extends from 1993 mainframe models and parts, through to the latest generation (n-1). Curvature has also invested more than $5 million since 2008 building its own zSeries innovation lab, where the central engineering team operates and develops best-in-class mainframe support methodologies, proprietary “call-home” tools, hands-on testing of spare parts and instructor-led training for field engineers. • What tangible impact has your company had on the market and your customers? Upsetting the OEM Applecart – Offering Data Centre Managers realistic, viable choice for service and support that saves money and increases service levels:- With such a growing global movement toward consideration and adoption of Third Party Maintenance, the greatest footprint that Curvature has forged is challenging vendor-instilled behaviours so that data centre managers now have an alternate path outside of the OEM. No longer do UK data centres face a stark rip and replace decision underpinned and dictated by the OEM every 3-5 years as hardware falls out of warranty. Today, using multi-vendor umbrella service agreements, Curvature supports and extends network, server and storage systems through 24/7 maintenance coupled with provision of pre-owned and new hardware. The impact is significant as Danish retail company, DKI Group elaborates using Curvature to recommend a blend of new and pre-owned hardware to optimise DKI Group’s budget without making any compromises in performance or security. ‟We came up with a solution for what we needed to achieve,” recalls Christian Hingelberg Hangaard CFO of DKI ‟Curvature met all of our performance requirements and then suggested adding pre-owned servers, which reduced our capital expenditures significantly.” • What levels of customer service differentiate you from your competitors? Each day, Curvature goes beyond required service levels to thrill customers and exceed expectations, often on a global scale. Every employee embraces that providing outstanding service is the essence of what Curvature does, supporting over 1.25 million devices and leading the sector in the process. Dave Kelly, Connectivity Service Line Program Manager for Curvature customer Schneider Electric details the point. “Curvature’s customer service is absolutely the best I’ve ever experienced. Nothing is ever a problem and there is always someone on the other end of the phone to escalate any issue. Response times are great!” Through Curvature’s joined approach of preowned hardware, Maintenance and Professional Services, global data centres can be viewed holistically and without constraints of geography, producing remarkable savings, often to a factor of 60% or more. Dave details his global experience at Schneider Electric. “It was a challenge to integrate all the networking elements for existing and recently acquired companies on the same page. We needed help with a never-ending list of transformation projects to ease the process of consolidating different network vendors. What we really wanted was a one-stop shop to handle all our global needs, but we never really found one company that could do it all with the same level of support and service excellence - We needed a partner that could help us meet the relentless reality of operations issues, equipment deployments and new projects.” Enter Curvature’s NetSure® third-party maintenance (TPM) that would enable Schneider Electric to extend the useful life of its highly reliable Cisco gear well beyond its five-year lease. Not only does Curvature offer hardware extension through extended warranty support, it also offers bespoke services using proven methodologies for assessments and optimisation, migration, project management, design, relocation and remote staff augmentation. At all times while meeting formal methodologies, Curvature remains approachable, responsive and inclusive of business needs. Carl Christensen (CAC) - a leading supplier of spare parts to the automotive, industrial and marine markets in Denmark adopted Curvature’s IT Infrastructure Design and Implementation Services to improve services and benefits for customers. ‟We were confident in the approach taken by the Curvature engineers as they explained the process, answered all our questions and followed through on each step. The team was completely hands-on, which made it easy to get help when we needed it. We immediately had the opportunity to demonstrate that we had done our due diligence and picked the right partner,” concludes Asger R. Poulsen, CIO at CAC. ‟ I can strongly recommend Curvature for their skills, dedication and comprehensive infrastructure design, implementation and support services. Last supporting service quotes go back to Schneider. “Curvature’s service levels went way above and beyond the service you can usually expect, the level of Curvature’s commitment never ceases to impress.”

Data Centre Manager of the Year
Simon Binley CITP MBCS MIET Data Centre Manager, Wellcome Sanger Institute Simon Binley - Wellcome Sanger Institute

Simon Binley is an accomplished data centre manager with over 20 years’ experience in the IT sector. Today he leads a team of professionals providing assured IT services and data availability for Wellcome Sanger Institute, a world leader genomics discovery, research and understanding.As one of the most important scientific undertakings of a generation, genomic research has rapidly advanced the ability of health care providers to successfully treat endemic conditions including malaria and cancer. IT is mission critical to this effort, enabling the human genome to be fully sequenced in less than 12 hours, whilst making data publicly available on a 24x7x365 basis to partners including research organisations and pharmaceutical companies.As data centre manager at Sanger, Simon’s leadership skills together with his ability to build, challenge and motivate teams for maximised levels of productivity, have facilitated the team to meet Wellcome’s challenges to ensure efficient and resilient data centre operations.As the individual directing technology and change initiatives that produce high levels of performance, Simon and his team have significantly reduced data centre opex, and in doing so released additional funds for investment in Wellcome Sanger’s research activities.Utilising best in class management tools, Simon has recently installed improved methods for monitoring both the data centre environment and the physical infrastructure equipment which supports it, optimising servicing of the same and moving the facility closer to predictive maintenance.A talented speaker and excellent communicator, is also skilled in training, documentation development, proposal writing, change management, and contract negotiation. His credentials include:• AgilePM Practitioner• Prince 2 Project Management • Certified Data Centre Management Professional (CDCMP®)• TOGAF 9.1 Enterprise Architecture• BCS Business Analysis Practice• ITIL V3 Foundation certified in IT Service Management.

Data Centre Engineer of the Year
Sam Wicks - Engineer of the Year Sam Wicks - Sudlows

Sam Wicks has worked at Sudlows for 8 years and has proven himself to be an engineer of outstanding talent. He operates at a level of expertise that belies his age and is engaged with clients and projects at senior levels as technical lead. Sam possesses a wealth of experience in the design, installation and commissioning of data centres, with a specialism in mechanical, particularly Computational Fluid Dynamics and energy efficiency. Sam is a confident and erudite public speaker who can communicate highly complex concepts in clear and simple language for clients and often fellow engineers! Leadership Sam is currently technical lead for Sudlows’ highest profile projects. These projects are typically full-turnkey including Architectural, Structural and MEP design activities, for a range of data centre types and operators. Previously, and to deliver Sudlows’ largest completed project to date, Sam led the Mechanical design process from Concept to hand-over in a mixed office based and site based role. This involved organising and chairing meetings with the client, suppliers and checking consultants. Sam’s activities involved hands on design, delegation of design activities to temporary contractors brought into Sudlows and the development of permanent staff members into BIM (Building Informational Modelling)-capable designers. As part of this, Sam spearheaded a Sudlows BIM initiative, which succeeded in the first-time deployment of Level 2 BIM across a multi-disciplinary and multi-company environment, with provided all parties from client to supplier subcontractor with a live, co-ordinated and information-rich project model. This enabled Sam to independently manage the design of very large data centres and collaborate effectively with Engineers, technicians and delivery teams. Client-driven design changes were common for this privately funded project, which necessitated rapid execution and clear communication to the delivery teams. Without the holistic view of the design made possible through Sam’s deployment of BIM across the whole project, informing the client quickly of any impact to programme or budget that desired changes may have would not have been possible, and many value-increasing additions to the project would have been deemed infeasible. This initiative proved so successful that it fuelled many suppliers to develop their own similar BIM capability. Throughout this process, Sam worked effectively with commercial teams to ensure that resulting variations were captured and costs recovered, working always with a commercial awareness. During construction of this project, Sam was managing the design variations and providing technical authorship of IST documents, as well as managing the concept design of an entirely different even larger project. This second project involved revisiting Sudlows’ procurement methods and managing the selection of and procurement of new-to-market indirect evaporative air handling units, a multi-month process that was successful in comparing the commercial and technical merits of each company’s AHU offering on a level playing field through the unification of each company’s R&D teams’ output through a detailed specification and common weather data. The final comparison assessed a range of site-specific AHU designs, for which half of the manufacturers had significantly altered their proposed design, and resulted in one of Sudlows’ highest value procurement orders to date. Sam’s involvement in this project started prior to contract award, as a client facing engineer Sam interpreted the client’s requirements with a series of ad-hoc meetings interspaced with the installation, commissioning and IST of the client’s previous facility. This involved the simultaneous management of RIBA Stage 5 construction activities, integrated systems testing and handover for Sudlows’ largest project to date, while leading the production of concept designs for this next, even larger project. Sam is now technical lead for Sudlows’ flagship projects, providing design assistance to clients outside of traditional client / contractor relationship to realise their own end-client goals. This has included the redesign of entire cooling systems at multi-megawatt scale after contract award to make use of new technologies which were not available at the time of tender. Initiative Sam started at Sudlows in 2011. As a recent graduate specialising in Computational Fluid Dynamics (CFD), Sam was brought on board to develop a CFD capability for Sudlows. Owing to their flexibility, Sam opted to utilise general purpose commercial and open source CFD software, upon which Sam and his team have developed a data centre tailored CFD package and workflow for in-house use. Sam now leads Sudlows CFD department, a team of engineers with skills in demand and exported world-wide. While producing concept designs, Sam realised the importance of thorough pre-build PUE prediction for clients, noting that manufacturer efficiency reports utilised many different weather profiles or running allowances. Sam independently developed and championed Sudlows pre-contract PUE modelling methods, which high profile clients have praised for being the most comprehensive and accurate pre-build efficiency report they have encountered. Sam also independently verified the PUE predictions live during integrated systems testing. Sam has approached all challenges with a view for the bigger picture. For example, as a client facing engineer, he independently develops cost and efficiency models tailored to client requirements, which output metrics that are valued by clients for their own decision making. He is concerned with how clients raise future capital rather than how large the budget for their current project is. Technical Proficiency Sam graduated from the University of Manchester with a Bachelors in Aerospace Engineering in 2011. While establishing Sudlows’ CFD department, Sam undertook individual research into CFD modelling tools, methods and approaches, building on his work at the University of Manchester. Sam has publicly presented his results at talks in the UK and UAE, describing new phenomena previously unseen by the industry. Through integration of the Sudlows CFD capability with the rest of the design team, Sam has developed a wealth of first-hand experience relating to various technologies of Data Centre cooling. These systems include: • Direct fresh air • Direct evaporative • Direct expansion • Glycol cooled direct expansion (TUI Tier III certified), • Indirect CHW freecooling with chillers or dry coolers (multi-award winning Portsmouth University) • Indirect adiabatic air handling units for both switchroom and data suite applications (to UTI Tier IV specification) All for resiliencies ranging from Tier II to Tier IV. Because Sudlows are a full turnkey provider, Sam has gained his experience of the above systems in a range of project stages, all fiercely competitive, from feasibility through to post-construction maintenance. Project Example Sam was lead mechanical design Engineer from pre-sales through to completion for a large concurrently maintainable and fault tolerant data centre. The site already housed a number of data suites and the client had previously viewed the space as a storage room, deeming it too small to become a data centre. The plant area available was also small and full of existing services for other data suites. A very low PUE was sought. Due to the space constraints, Sam produced a detailed design for 2N hybrid cooling towers, which exchange footprint for height, and coupled them to N+3 CRAH units via 2N pipework distribution systems. To maximise efficiency, rather than having two coils within the CRAH units, it was opted to have “Mech-A” and a “Mech-B” distribution sides which the CRAH unit can independently switch between. This also resulted in “Mech-A” and “Mech-B” systems running at half capacity, with massive efficiency benefits owing to cube laws, while providing fault tolerance. Sam also led supply chain partners to re-engineer the cooling tower control system, allowing the tower to stage its three invertor driven fans and cycle the water distribution pump. The cooling towers now self-optimise to the lowest operating cost, taking into account both power and water consumption. This entire system is demonstrably fault tolerant and has a PUE of less than 1.15 at half data centre capacity. Pre contract award, Sam highlighted the prospect of clashes with existing services. During initial visits, it transpired that the as-fitted drawings available were incorrect. Instead of proceeding at risk, Sam commissioned a Point Cloud survey to bring the entire existing data centre into his native design environment. Because of Sam’s BIM initiative, this information was available to specialist subcontractors, minimising errors on site. The end result was a world-class data centre located where others had previously said there could not be one. The client was so impressed that they commissioned Sudlows to build another next door. I cannot stress enough how impressed both myself and the rest of the Sudlows design team by Sam’s energy and engineering skills, I would urge any judging panel to give serious consideration to Sam’s nomination.

DCS Industry Award
Navisite Navisite

Navisite’s recent recognition as an Azure Expert Managed Service Provider is just the latest demonstration of the company’s commitment to excellence in deploying and managing Cloud, on-premises and colocation environments, with over 10,000 virtual machines under management. Navisite’s expertise allows its customers to confidently extend their applications and data centres, leveraging major platforms such as Microsoft Azure and Vmware, in hybrid, private and multi-public cloud environments. Navisite helps clients use the cloud strategically, by pairing employee expertise across leading enterprise applications and more than 1,400 IT certifications with an international footprint of state-of-the-art data centers to deliver solutions tailored to each client’s needs.We are pleased to announce that Navisite win this year’s DCS Industry award.

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