BACKGROUND We are delighted to nominate CyrusOne’s “Frankfurt II, a brand new purpose-built colocation datacentre”, in the category of new design/build data centre project of the year. CyrusOne is a high-growth real estate investment trust (REIT) specialising in highly reliable enterprise-class, carrier-neutral data centre properties. The company provides mission-critical data centre facilities that protect and ensure the continued operation of IT infrastructure for approximately 1,000 customers, including 200 Fortune 1000 companies and nine of the top 10 global cloud providers. CyrusOne offers a tailored, customer service-focused platform and is committed to full transparency in communication, management, and service delivery throughout its 45 data centres worldwide. SITUATION ANALYSIS In 2017, CyrusOne expanded into Europe in a big way with the acquisition of Zenium Data Centres, which have hyper-scale installations in Europe’s two largest data centre markets in London and Frankfurt. Frankfurt is a digital behemoth. It acts as the primary trading hubs for Germany’s main trading venues and is one of the densest data networks in the world. ABOUT FRANKFURT II CyrusOne Frankfurt II is a brand new purpose-built data centre, offering cloud providers, systems integrators and multinational corporations customised, secure and resilient data centre solutions within a key business hub. Strategically located in Sossenheim, the preferred location for data centres in Frankfurt, Germany’s “Digital City”, it sits adjacent to CyrusOne’s Frankfurt I, delivering 17.6 MW of IT power to 8,395 sqm of world-class technical space, with each data suite customised to individual client specifications. Additional notes: • Frankfurt II boasts active 110 KV dual redundant power supplies with fully flexible IT power solutions • Fully rated N+1 medium-voltage (MV) back-up generators with 48-hour fuel autonomy at full load, capable of continuous running • Ultra-low PUE derived from the use of indirect adiabatic cooling • Power and building monitoring systems to provide alarms • Power surge management • 24 x 7 x 365 on-site M&E engineers undertaking planned preventative maintenance programmes • 2N uninterruptible power supply systems • Real-time monitoring of electrical and mechanical systems CATEGORY QUESTIONS 1. What was the driving force behind the project – what business or technology challenge needed to be addressed? Why Frankfurt II? The driving force behind the project was the need to expand our capacity in one of the most important data centres regions in Europe. According to the January 2019 edition of the Euro-Data Centre and the UK-Data Centre Trends Trackers published by datacentrepricing.com, Frankfurt has won the title of the fastest growing data centre cluster and in doing so has overtaken the London & Inner M25 cluster to be the largest in Europe. Frankfurt I, CyrusOne’s first data centre in the city, is running at capacity due to the growing demand from enterprise and cloud provider businesses we serve. The main challenges with the design of Frankfurt II stemmed from the amount of space we had to work with. Frankfurt II makes use of a plot of land adjacent to the Frankfurt I site. Given the limitations on available space, a standard two-storey data centre design would not have satisfied demand. It was clear from the outset that the only way to maximise the space would be to create a multi-storey environment. Designing and developing the five-storey building brought with it particular challenges: • MV emergency generators were located on the rooves of Frankfurt II’s twin-buildings due to limited space at ground level, and to ensure exhaust and heat rejection were above 22 metres – as dictated by law. • Indirect adiabatic cooling units were located externally on each floor to provide an ultra-low PUE. The cooling units are screened with an external mesh wall to meet planning requirements for acoustics and thermal heat rejection limits. • The A+B electrical substations feeding power to the buildings are located in the specially-constructed basements then further distributed throughout each building in a shared compact LV+MV plant rooms. Strict planning regulations governing energy usage, noise and thermal pollution also needed to be factored into the overall design and construction plan. We set out with the ambition to make Frankfurt II our most efficient building to date. The goal of achieving an ultra-low PUE meant the team had to come up with innovative ways to exploit some of the most advanced adiabatic technologies available to meet our objective. 2. How did the solution address the problems and were there any particularly innovative aspects that made it stand out? Building a five-storey 17.6 MW data centre complex on just over 8,300 aerial sq. ft of available land represented a major undertaking for the architects and engineers involved. Efficiency plays a major role in capital cost and the selection of solutions and plant when building a multi-storey data centre complex. To achieve Frankfurt II’s ultra-low 1.2 PUE ratio, we adopted and adapted the indirect adiabatic cooling method to this very unique building. Indirect adiabatic cooling is a simple, elegant solution for datacentres, where traditional measures of efficiency used in commercial buildings do not apply because occupancy levels are 100 times lower than a conventional office and cooling loads more than 10 times higher. Indirect adiabatic cooling offers industry leading efficiencies by utilising water only when ambient temperatures and system demand require it. The technology requires minimal pipework and installation time, an additional set of advantages to this approach. Most of the cooling components were fabricated offsite then put together onsite, drastically speeding up the pace of the development. Furthermore, many of the components had been designed to have dual-purpose function when integrated into the structure. For instance, parts of the cooling system, such as the supply and extract ducts and modules, which help modulate the data hall temperatures, also act as the thermal envelope for the entire building. 3. What significant challenges did you face during the project and how were they overcome? German BImSchG legislation and local Sossenheim laws limit thermal heat rejection to 50 MW per building and dictate that heat must be discharged at above 22 metres from ground level. The legislation also imposes a strict noise pollution policy on equipment. To meet these requirements with little leeway on space, we revisited the dual-purpose solution which means each component added to the structure serves multiple functions. In this case, parts of the building’s cheese grater-like facade are also designed to function as the vertical exhaust chimneys while the acoustic screens, which absorb and block excessive energy noise, add a visually pleasing aesthetic to Frankfurt II. These workarounds not only eliminate the need for separate ‘chimney-like’ towers to control the flow of air, but the new design means Frankfurt II is in compliance with emission rules as well as restriction on energy consumption footprint with little residual emission. The facility had to be treated as two separate buildings independent of each other to comply with local regulations, with part shared staircases and corridors in a manner described as semi-detached. With no room for a conventional ‘outdoor’ substation, the main plant is instead part-submerged in the basement level of the building, and the back-up generators placed on the roof of this compact building. This space saving option has allowed us to maximise Frankfurt II’s 17.6 MW output from a very small aerial sq. ft footprint. 4. What tangible benefits has the organisation seen as a result of the project’s implementation? As part of the company’s future planning, the indirect adiabatic system in place is designed to accommodate for a wide thermal range. Unlike other water cooling systems that operate within a narrow surface temperature range, the cooling solution deployed at Frankfurt II is ASHRAE-ready for any change in thermal efficiency rules. By eliminating the need to retrofit the centre to comply with future rules, Frankfurt II will benefit customers as they’ll continue to save on energy costs long-term. We take our social responsibility for energy usage seriously. When compared to conventional systems, the volume of energy saved when Frankfurt is at full load could power over 2,500 homes. That translates to a saving of £5.5m/year in energy bills which is directly passed on to clients. Although often overlooked, Frankfurt II operates at lower than 1.2 PUE at part-load capacity because of the cooling systems we have in place, this is opposite to orthodox designs. One of our customers, a global leading cloud computing service provider, who originally signed for one floor has been so impressed with the facilities and the solutions available at Frankfurt II that they’ve since taken up additional floors citing cost efficiency and reliability as a key driver behind their investment in the site. Frankfurt II is not only a data centre space, but a living, breathing workplace. It’s important to create a comfortable and safe environment for clients and staff working onsite. Frankfurt II boasts office spaces running on either side of the data halls across each floor, giving workers easy access to their data stacks. The exterior acoustic screens are also fitted with changeable LED lights that adds a stunning visual element to the building making it a welcome place to work. The complex is monitored 24/7 from a secure control room. Furthermore, mantraps with biometric readers into data halls, an extensive CCTV operation, as well as progressive layers of security restrict access to data halls make this a robustly secure site. Frankfurt II was constructed and completed in less than 12 months – that’s from the moment the team broke ground on the site to customers moving in. That pace of development is largely driven by the simple, yet elegant designs and solutions. With fewer pieces of equipment to install, the project could be delivered at lower cost and at the lowest carbon footprint of any CyrusOne project to date.

• What was the driving force behind the project – what business or technology challenge needed to be addressed? IP House is a specialist supplier of high-performance colocation data centre services. Located at the edge of London’s financial district, it is an independent and privately owned company. IP House worked with APC by Schneider Electric Elite Partner, Comtec Power, to design and deploy critical infrastructure within the facility, creating an innovative, new Cloud and carrier-neutral data centre. As a colocation provider, whose target customers are in the finance, gaming and managed-services industries, IP House has to adhere to the highest standards of uptime, security and resiliency. It therefore needed a modular power and cooling infrastructure to provide a competitive and customer-focused colocation service. “Uptime, security and service availability are our main priorities,” explained Vinny Vaghani, Operations & Commercial Manager, IP House. “With today’s businesses dependent on instant connectivity to critical applications hosted in the facility and a demand for technology that’s always available, our clients cannot tolerate any downtime or disruption.” To offer high-end services while remaining price-competitive, the company needed a “pay as you grow” deployment strategy, scaling up to add infrastructure to satisfy customer demand. The 15,000 sq ft facility has two technical Data Suites, the first of which is now operational, with plans for the second suite to be brought online in the future. “From the design stages through to the deployment of the first pod, our focus has always been built around three core principles.” said Vinny Vaghani. “The first was to partner with industry-leading vendors, which ensures we deploy the most reliable and innovative technology solutions. The second was to gain accreditations that would reflect our commitments to uptime, security and resiliency. The third was to develop a reputation for customer service excellence.” When planning to deploy new solutions, one of IP House’s main priorities was to prepare the facility for scalable, modular growth. “We needed a resilient power distribution system that would give us the flexibility to add capacity to Suite A and Suite B in two phases,” Vaghani continued. “As part of the retrofit, we deployed two Schneider Electric Symmetra PX UPS systems, which provide us with the perfect mix of modularity and scalability, while protecting our customers from downtime.” Now operational, the data centre contains industry-leading infrastructure products from Schneider Electric’s EcoStruxure™ for Data Centers solution, which is comprised of three levels; connected products, edge control software, and cloud-based apps/analytics/services. It includes Schneider Electric’s Symmetra UPS, deployed in an N+1 configuration with 4x 500kVA to deliver rapidly scalable and resilient power options. In addition, IP House selected Schneider Electric’s EcoStruxure IT, DMaaS platform for 24/7 advanced monitoring, management and data-driven insights. • How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? IP House selected Schneider Electric’s EcoStruxure™ for Data Centers Architecture; this includes its industry-leading modular UPS systems and Cloud-based Data Center Management as a Service solution (DMaaS), to provide customers with services of the utmost reliability at competitive prices. Suite A, for example is comprised of connected products including 192 racks, all of which are Schneider Electric’s 48U NetShelter SX enclosures. These are larger than the standard industry size and allow the company to offer higher power densities and more scalability or space for IT equipment to customers. High-density racks maximise the use of available space in the data centre and also facilitate the use of containment solutions for efficient cooling operations, both of which result in energy efficiency and ultimately, reduced operating costs. Connected products also include Symmetra PX, which allows backup power to be added in smaller increments of 25kW, up to the maximum 2MW capacity that is envisaged for Data Suite A. Once operational Suite B will have its own independent plant room with a separate utility feed and an additional 320 racks, bringing the total to 512. The power distribution system in Data Suite A comprises additional Connected Products including transformers, rack PDU’s (power distribution units) and switchgear. The PDUs were chosen in part because they provide intelligent monitoring, outlet switching, tool-free mounting and has the ability to integrate with NetBotz sensors. Another key aspect of the facility is Schneider Electric’s edge control within StruxureWare for Data Centers™, Data Centre Infrastructure Management (DCIM) software. This enables the infrastructure equipment to be monitored and managed from a “single pane of glass”, while providing seamless integration with the company’s building-management software. IP House makes use of several Schneider Electric software modules and include Data Center Expert, which monitors alarm notifications and manages the physical infrastructure, reporting on availability, temperature, humidity and airflow to provide instant notification of any faults. In addition, the company uses the StruxureWare for Data Centers, Data Center Operations Colocation Module to map the facilities physical infrastructure, plan future capacity, manage the network and map airflows to ensure sufficient cooling. Other benefits include the ability to model effects of changes in cooling equipment to the data centre environment and anticipate its potential impact on customers. The final component of IP Houses software solution is Schneider Electric’s EcoStruxure IT; the Industry’s first vendor-neutral Datacentre Management as a Service (DMaaS) architecture, purpose-built for the hybrid IT and data centre environments. It provides global visibility from anywhere, at any time on any device and delivers data-driven insights into critical IT assets, which helps customers mitigate risk and reduce downtime. EcoStruxure™ IT is the industries first cloud-based data center infrastructure management (DMaaS) solution. With EcoStruxure™ IT Expert, Schneider Electric brings secure, vendor neutral, monitoring and visibility of all IoT-enabled physical infrastructure assets. As part of Schneider Electric’s EcoStruxure architecture, IT Expert operates with all IoT-enabled physical infrastructure assets like secure power and cooling. It addresses the data centre industry’s need to simplify how data centres, distributed IT, and local edge environments are managed. Providing proactive recommendations and consolidated performance and alarming data, IT Expert can significantly improve overall site resiliency and system availability. • What major challenges were faced during the project and how were they overcome? Understanding IP Houses need for a scalable, resilient and secure data centre solution, APC’s Elite Partner Comtec Power worked with the company to deliver the design and build project. Working with Comtec enabled IP House to design and build the data centre to meet the requirements for Tier III classification and ISO-accreditation. “Comtec’s insight and experience played a critical part in the company’s decision making,” said Vinny Vaghani, “ensuring that our future clients would continue to benefit from the most innovative technology solutions available in the market.” “The original facility had only a single power distribution system,” continued Vinny Vaghani. “As part of the retrofit, we deployed a truly diverse power feed via the addition of a secondary switchgear that mirrors the first. The new switchgear was supplied by Schneider Electric and installed with the expert partnership and guidance of its Elite Partner Comtec Power.” “Comtec's expertise in design and build were unparalleled and invaluable.” he continued. “Their familiarity with data centre technology and proactive approach to customer support during the initial stages were one of the key reasons they were selected to work with us.” “As the newest colocation market entrant we wanted to acquire and leverage both the experience and expertise of the partners supplying our critical infrastructure. We’ve always had a great relationship and single point of contact via Ian Gregg, Data Centre Specialist at Comtec Power.” Vinny continued. “This meant that at every stage of the project we were able to communicate our requirements with someone who understood our objectives from the customers perspective. That level of service was outstanding and is something they continue to provide us to this day.” • What tangible benefits has the organisation seen as a result of the project’s implementation? 1. Complete solution – EcoStruxure for Data Centers enables data driven insights, uptime and availability via the IoT and Big Data analytics. 2. Scalable, modular design - enables a pay-as-you-grow solution, allowing the customer to scale up as customers demand it. 3. High-density 48U NetShelter SX racks - allow the company to offer higher power densities and more scalability or space for IT equipment to customers. 4. Energy efficient and reduced costs - High-density racks maximise the use of available space in the data centre and also facilitate the use of containment solutions for efficient cooling operations, both of which result in energy efficiency and ultimately, reduced operating costs. 5. Modular UPS and resilient backup power solution - allows the data centre suites to become operational in two phases, whilst ensuring uptime for customers. 6. Advanced, vendor-neutral, Cloud-based Software management solution - ensures uptime and availability via 24/7 monitoring of all infrastructure assets from any location. 7. 24/7 remote monitoring options through Schneider Electric partners with EcoStruxure IT for Partners or through Schneider Electric Service Bureau with EcoStruxure Asset Advisor. The Service Bureau or partner helps troubleshoot and dispatch service teams, reducing meantime to repair and improving system availability and performance. “IDC views the EcoStruxure family as a transformative platform that changes the core way that data centers are monitored and managed,” said Jennifer Cooke, Research Director for Data Center Trends and Strategies at IDC.

1. What was the driving force behind the project – what business or technology challenge needed to be addressed? As part of its strategy to globalise its network to enable opportunities in the enterprise and wholesale space, Colt Technology Services – a telecommunications company that specialises in high bandwidth, agile connectivity – has partnered with Interxion, to deploy its Colt IQ Network in over 40 of Interxion’s European data centres. In continuing to execute this strategy, paired with the fact that Internet traffic in the Middle East and Africa is set to grow six-fold by 2020 to 10.9 Exabytes per month and traffic in Asia Pacific forecasted to grow three-fold to 67.8 Exabytes per month, Colt determined that it was going to require a greater diversity of routes to meet its customers’ demands to connect to its high bandwidth optical Colt IQ Network. Knowing that Marseille plays a key role in connecting to the FLAP markets (Frankfurt, London, Amsterdam, Paris) with Asia, Colt knew that the region would be critical. Marseille has become the Mediterranean capital for telecom, cloud and digital exchanges. Its geographic position as the landing point for 14 submarine telecommunications cables is a significant advantage. These cables, including some that are more than 20,000 km long, connect Marseille to dozens of countries as far as Singapore and China. The city is therefore a crossroads of connectivity between southern Europe, Asia, Africa and the Middle East, and has become a strategic global hub for data exchange. This trend is still ongoing with the arrival of new submarine cables, increasing the available network capacity in Marseille. Colt was already leveraging Interxion’s Marseille campus and MRS1 facility to provide high levels of bandwidth for its customers in these regions and seeing great value. But, with an influx in demand, Colt needed more capacity, fast. At the same time, Interxion started to see an increase in customers like Colt looking to expand to Marseille to develop their activity in Europe and to reach emerging markets in Africa, the Middle East and Asia. As a result of the growing customer demand, the company decided to expand its presence in the southern French city with the development of a new data centre facility, MRS2. The new facility would offer customers 4,400 sqm of equipable space with over 7MW of available power. As of May 2018, the first phase is completed and consists of 700 sqm of equipable space, while the second phase will offer 1,900 sqm in Q2 of 2019. The new build came at a perfect time for Colt. Rather than building its own data centre facility, the company reflected on the encouraging results it saw from its initial Point of Presence (PoP) deployment at Interxion’s MRS1 facility and decided to extend its connectivity strategy by deploying a second PoP at Interxion’s new MRS2 facility. 2. How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? Interxion’s MRS2 is in a strategically important geographical position with the landing of all 14 major submarine cables and plays the role of a gateway between Europe, Africa, the Middle East and Asia. It is a well-established connectivity hub with a growing carrier community counting more than 140 connectivity providers, as well as a significant content hub with an increasing digital media and cloud community. By placing a PoP in this new MRS2 facility, Colt is able to provide its customers with greater flexibility and diversity of routes for connecting to its high bandwidth optical Colt IQ Network. With the diversity of routes that this PoP allows, customers will benefit from greater resilience and improved level of services. Leveraging the existing Colt-owned metro fibre network in Marseille, its new PoP will enable direct interconnections from the submarine cables to Colt’s multi-terabit optical backbone network and give immediate access to over 100 top European peering points and carrier-neutral data centres. In addition, Colt provides connectivity to over 40 Interxion data centres across Europe, including its campuses in Paris, London and Frankfurt. For Colt, having a presence in both MRS1 and MRS2 enables them to ensure diversity by interconnecting their customers in both facilities. Further, by leveraging both facilities, Colt is able to benefit from directly connecting with the communities of interest that Interxion provides access to within their facilities, enabling them to grow existing business and win new business as well. 3. What major challenges were faced during the project and how were they overcome? During the development of Interxion’s MRS2 facility there was a critical need to adhere to architecture preservation regulations for the building itself as it was historically linked to Marseille Fos Port activity, and post-World War II reconstruction projects. The data centre is based in former naval workshops, Freyssinet-style buildings, which had been unoccupied since 1995. Due to a French law published on July 7, 2016, some “remarkable sites” must be preserved, which is the case for MRS2. Interxion overcame these challenges by keeping the original external walls and building the data centre into its existing structure, as a “box in a box.” Another challenge that came up across the project related to duct availability in the southern route of Marseille city to MRS2 (FPR SOUTH). When the work on Colt’s PoP in MRS2 began, the teams discovered that the tube to Colt’s room was blocked and not permitting the delivery of fibres to the Colt cabinet. This caused some initial delays in the project but was quickly resolved by modifying the fibre route using another point of entrance. Overall, because of Interxion and Colt’s long-standing partnership, both teams were able to easily overcome the usual challenges associated with new data centre facilities and deployments, such as guaranteeing RFS committee dates and energy consumption concerns. For example, MRS2 is an energy efficient facility, with 100 percent of its power consumption produced from renewable resources. 4. What tangible benefits has the organisation seen as a result of the project’s implementation? Since the opening of MRS2 in May 2018, Interxion has seen 10+ of its MRS1 customers extending their presence to MRS2 as a dual site configuration, which provides resilience – and this figure keeps going up invariably. Moreover, Interxion has succeeded in attracting various new segments of customers, such as SD-WAN networks, gaming, digital media and content platforms. This growth underpins the business case for developing its second data centre in Marseille, particularly with an additional planned total of maximum capacity of 250+ (Tbps) of Marseille’s submarine cables expected in 2019 and 2020. Moreover, the projected growth of Internet traffic in the Middle East, Africa and Asia suggest that Interxion stands to benefit from additional growth in the future from customers looking to access these regions. By extending its IT capabilities to Interxion’s MRS2 facility, Colt has further increased its sales in Europe and beyond. Not only does this new deployment help Colt address its current customer demands for more bandwidth between Europe and Asia, but actively leveraging and selling capacity using the subsea cables that terminate in Marseille (and made accessible through MRS2) also enables them to attract new business as well.

Driving Force behind the project The overall project was designed to provide the client with an increased Uninterruptible Power Supply (UPS) and battery capacity with minimal disruption and zero downtime or switching requirements. Thereby reducing the risk to their critical infrastructure. The initial brief presented to Power Control was for x2 300kVA modular UPS systems but after further discussion with the client, it was determined that 300kVA would not be sufficient in the event of the client achieving their maximum power requirement. They instead needed a system that could be scaled up as their load requirements increased. Challenges addressed and innovative aspects of the project To provide a cost-effective solution, Power Control proposed an alternative installation of a larger modular frame with fewer modules to allow the site to scale up as their load requirement increased. This was opposed to the client having to install additional UPS and electrical infrastructure at a later date. The modular design accommodates for additional space in the battery rack to allow for the addition of further battery strings as and when required without any downtime, a major challenge faced during the project. This was made possible as Power Control installed the battery isolation at the beginning of the project allowing for the connection of the batteries without the need to isolate all of them. Working with one of the largest and most trusted switchgear manufactures, Power Control advised on the requirement of the UPS if it was to run at full capacity, enabling an increased rating of the busbar and switches. Regular meetings were attended between Power Control and all of the vendors involved to confirm that all elements would work together in the overall design and to ensure the project ran smoothly for the client. Tangible benefits for the organisation Power Control provided the client with the ability to future proof the UPS capacity allowing them the ability to scale up and meet increased load demands. In addition, the modular formation of the system provided the client with a peak UPS efficiency of 96% at all times in online mode and to achieve zero downtime with minimal risk when expanding the UPS and battery capacity. A key part of the brief was to achieve a low total cost of ownership which was met due to the high efficiency and long 15-year design life of the DC capacitors. Furthermore, the client benefited from reduced capital expenditure by only installing the number of modules needed to meet the initial load requirement. To conclude, Power Control designed a sophisticated critical power system that allows for the capacity of the UPS and batteries to be increased without any need for switching or isolating the whole battery from the UPS. Giving the client ultimate resilience and no downtime. By offering a larger UPS frame capacity, the need for additional electrical infrastructure in the future if the client reaches maximum power requirement no longer presented itself as an issue. Furthermore, the capital expenditure on the UPS frame was negligible. Tim Chambers, Managing Director of CoolDC “Power Control were late to the party and were able to deliver on time and within budget an improved design that better suited our needs. They collaborated with our other suppliers to help ensure all went smoothly. Their service and knowledge of UPS system is the best I have come across” END

Nairobi based iColo.io designs, builds and operates state of the art carrier neutral data centres providing co-location services including power, security, network access, redundancy, rack space, and precision cooling to national and international customers. With an approximate population of 180 million people, East Africa has seen tremendous growth in internet and mobile phone adoption in recent years. This has led to an explosion of digital data and a growing demand for data hosting and co-location data center facilities in the region. iColo.io seized this opportunity and launched into setting up the first carrier neutral co-location data center in Kenya to address the demand for higher bandwidth provision, cloud-based applications for business within the region and also to answer the growing demand by large multi-nationals by providing a gateway to the growing African economy. Located in Miritini, Mombasa, the brand-new hyper-connected, Tier III facility, featuring over 550m2 of IT space and an ability to provide 675KW of IT load to 226 cabinets, was purpose-built for the global co-location market and is specifically attracting multi-national telecoms carriers, ISPs, IT, global cloud and content providers, as well as enterprise and financial services institutions within the region. The driving force behind this project was not only to become East Africa’s first carrier neutral co-location data centre in the region, but to “have this landmark project serve as the main gateway to the rest of Africa from a connectivity perspective”, according to iColo’s CEO and co-Founder, Ranjith Cherickel. Therefore it was important to ensure that the data centre was strategically positioned in close proximity to the landing station for all of the undersea cable operators and the international network hub for internet traffic in the region, in order to become a core node for all terrestrial networks reaching out via high capacity fibre routes into the rest of East and Central Africa. After a rigorous selection process iColo engaged Siemon from the get-go and went through rigorous designs with Siemon’s locally based technical team to ensure the data centre facility lived up to the expectation and desired outcome. iColo wanted to prioritise space utilisation and to navigate around the obvious power and electricity challenges evident in Africa. Siemon worked with iColo to provide on-site training and installation support throughout the project to ensure that all elements of the project were as smooth as possible. For instance, the main cross-connect designs for the meet-me rooms where local network carriers bring their fibre via diverse routes into the site are entirely based on recommendations from Siemon and the cross-connect is based upon the Siemon RS rack system with the VCP range of vertical cable managers and modular patch panels. Which added great value to the project. Siemon also advised on the right power solutions to implement on the project to streamline Power Usage Effectiveness (PUE) in the data centre. The project made use of Siemon’s market leading cold aisle containment solution which easily attached to the V600™ cabinets supplied by Siemon to contain cold air for targeted cooling to active equipment, allowing higher temperature return air to improve the efficiency of existing cooling systems and reduce energy costs while preventing over-provisioning of air conditioning units. This was key to the project in order to keep data centre running costs low. How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? For iColo this project was a particularly challenging one because it had never been done before in the East African region. Everything that was being done was a first. So, with this came many challenges. iColo’s CEO was very clear on the objective and wanted to support the vision of making this a gateway for international companies to support the data demands in Africa. Therefore the challenge was in finding the right partner with the right knowledge of the data centre market in Africa and with the right products and solutions to deliver a high quality installation and project. From cooling to power supply to IT infrastructure, for iColo it was paramount to work with best-in class partners for this project. The search for a supplier of the physical IT infrastructure components - including data cabling, cabinets and power distribution was key. “Siemon is one of the strongest networking brands globally and particularly known for high quality, high performance IT infrastructure systems and solutions in East Africa,” explains Cherickel. “Besides the comprehensive solutions set, the key decision- making factor for us to partner with Siemon was the logistical infrastructure that Siemon have in place within East Africa and the flexibility this provides us as we jointly built the space.” Having operated in the African market for over two decades, Siemon and its partners have a strong footprint across East Africa, including warehousing facilities in Nairobi. Local product availability meant that iColo could react flexibly to customer demands within the shortest time frame and was able to rapidly onboard customers at relatively short notice. Connectivity in Africa is also a key challenge. Many outages and network faults are normally due to low-grade data cabling and infrastructure installations which need to be replaced every so often. iColo wanted to avoid this challenge and took Siemon’s advice to install state-of-the-art copper and fibre cabling solutions along with the racks and cabinets which made up the total infrastructure. Delivered straight from the warehouse into icolo.io new facility were data center cabinets and racks, cold aisle containment, power distribution units and high-performance pre-terminated copper and fibre optic cabling. iColo selected Siemon’s V600™ cabinets which offer a number of customer benefits. As Dinesh OP, technical manager for Africa at Siemon explains, “The V600™ features flexible mounting options to support any range of equipment depths, enhanced side entry for convenient access to installed equipment and high-density perforated doors that provide up to 71% perforation exceeding major IT equipment air flow requirements.” With power consumption remaining a significant operational expense in data centres, accounting for 20 to 30 percent of the total cost of ownership, it was in iColo’s best interest to keep energy costs to a minimum while maximizing energy efficiency and Power Usage Effectiveness (PUE). Siemon’s cold aisle containment solution panels were easily attached to the V600 cabinets to contain cold air for targeted cooling to active equipment, allowing higher temperature return air to improve the efficiency of existing cooling systems and reduce energy costs while preventing over-provisioning of air conditioning units. The panels also increase capacity by allowing greater heat densities without costly supplemental cooling. A pod of 26 cabinets was initially deployed with a view to have this reach 226 for the entire data centre facility. For the network cabling infrastructure, iColo agreed to specify Siemon’s pre-terminated copper and fibre trunking assemblies and modular patch panels. These pre-terminated solutions, including high performance category 6A F/UTP copper trunks from Siemon’s Z-MAX™ line, plug and play fibre assemblies using OM4 multimode cable, and as OS2 singlemode cable, are manufactured and tested in a clean factory environment and offer guaranteed performance levels. This was particularly useful for iColo due to the high level of dust that is evident in the coastal region of Mombasa where the data centre facility has been built. Dust getting into the fibre cable as particles causes a huge challenge and for these connectivity elements to be available pre-terminated was of great benefit for the project’s overall quality. Modular patch panels provide maximum flexibility for iColo’s customers since they can accommodate both Siemon’s singlemode and multimode fibre cassettes, as well as copper connectivity and take up little rack space. All these challenges were overcome, and the project has truly lived up to its purpose. What tangible benefits has the organisation seen as a result of the project’s implementation? 1. East Africa is now a key consideration for international companies who want to access the African market. As a result of this project iColo is now able to service all major international organisations that want to take advantage of the growth of the African market. Ranjith Cherickel sums up the results by saying “We are very proud to have partnered with Siemon to develop a truly carrier neutral data center in the heart of the African digital economy. Due to the absence of these types of facilities, large international customers have in the past overlooked East Africa in favour of other locations to deploy services. With our new co-location data center, we have now changed the landscape, enabling our customers to bring content closer to their users, and Siemon’s high-performance infrastructure solutions have been fundamental in achieving this. We are very pleased with the work Siemon has done in helping us to bring high quality and reliable services to our customers Many of Africa’s leading companies ranging from banks to telco’s are looking into this as a viable option for their data centre’s and outsourced colocation spaces as they look to move to the cloud based services to support growing customer needs. 2. Resilient Infrastructure – by using Siemon high quality category 6a F/UTP copper solutions, iColo have a 20 year warranty on the installation and are supported with technical assistance whenever they need it from a highly skilled locally based team of experts. The fibre and copper solutions installed will ensure consistent up-time and resilience in a region where connectivity is not consistent and in many way it is expected to fail. This is a game changer for any iColo data centre customer. 3. Reduced installation times – the project was completed on time and on budget due to the pre-terminated cabling and pre-configured cabling options that Siemon was able to provide. Many of the items were shipped ready to plug in and as a result reduced installation time by 70%. 4. Data Centre design – The data centre services given freely by Siemon enabled iColo to assess before building the best layout options, infrastructure and power solutions as well as review the scalability of the project as more customers come on board. This has led to a clear roadmap and planning of the project by iColo’s management team. 5. Scalability – the success of this first data centre has led to the development of a further data centre facility within the centre of Nairobi which is being developed as we speak. Siemon continues to work in partnership with iColo on this. See youtube video: https://www.youtube.com/watch?v=SWOxnLf45Wc

Turkcell continues to develop the data management skills with each passing day based on the responsibility to be the first digital operator of the world for the purpose "Data of Turkey to stay in Turkey". It safely stores data of all digital services that it has offered for the clients of Turkcell BIP, Lifebox, Yaani, Fizzy and TV+ being proud of the technologiy company directing the Turkey's highest data traffic, in the data centers, that it has designed and initiated with its own sources. After the data center's access victory of 99.9% we have established in Gebze, Turkey in 2016- we have aimed to move the superior technology infrastructure to different regions of Turkey. We are continuing our way for this purpose and in Izmir, open the doors of the newest of the continuous and safe Turkcell data centers', as the private sector organization of Turkey which can provide the highest data traffic. Our facility, that can be accessed through all kinds of transportation ways, has been established on an indoor space of 14.500 m2. An area of 2.400m2 has been reserved to provide uninterrupted service only with system rooms. Security We are trying to integrate the largest companies of Tukey, global brands as well as SMEs to the digital world through data centers and cloud services. Accordingly, in order to protect your data in every aspect, our building has been put under protection through security systems from end to end. The security of the building has been ensured 24/7 within the facility through motion sensing sensors, thermal and moving cameras, retina scanning systems and access control systems installed inside and outside of the building. Fire detection and extinguishing systems are chosen according to the intended use of the locations within the facility and installed by being backed up. Earthquake Safety 87 domestically manufactured seismic isolators have been used in our data center, which is designed against natural disasters such as earthquakes. In other words, it was ensured that the service could continue uninterruptedly during and after the earthquake. Certification The facility that has been initiated in accordance with the innovative world of Turkcell as well as being a data center offering 365 days 24/7 uninterrupted service, was built in accordance with the latest international standards and certificates and its environmentalist mind. It has been granted to the LEED NC–v3,GOLD, Tier-III Design, and Tier-III Constructed Facility certificates within this context. Redundancy The energy and cooling infrastructure of the facility has been designed in accordance with the requirements of Tier-III, as N+1 Concurrently Maintable. Security of systems and information. Efficiency The center has the efficiency levels of 37% for the energy saving, 46% for the water saving and 30% for the resources thanks to systems established within the building. It was used indirect flow equipment which can make free cooling in appropriate external weather conditions and allows cooling by benefiting from the psychometric properties of the air for all of the system rooms because of the reason that energy consumption is mostly off during mechanical cooling. Energy costs has been reduced by cooling at high temperatures through this equipment. It was set up an automation infrastructure to enable efficient use of all these systems and to provide follow up opportunity of pPUE (Partial PUE). The facility is monitored 24/7 with +10.000 sensors. Why should the candidate win? • Being the largest and the only certified data center in the region • Providing opportunity of geographical redundancy for the clients through other Turkcell Data Centers • Having been reached to the accessibility level of 99.99% • The domestic product use to be placed in the forefront within the concept sustainability Video: https://www.turkcell.com.tr/tr/hakkimizda/video-galeri/reklam-filmleri/turkcell-izmir-veri-merkezi

What was the driving force behind the project – what business or technology challenge needed to be addressed? End user client, 4D, are a UK base colocation provider, providing ultra-fast connectivity and business focused cloud services to organisations around the World. When 4D took over a low-density data centre building at Gatwick, Aqua were asked to upgrade the existing chiller based cooling system. The project ran in 2018, with installation and commissioning taking place whilst the facility was live. The project design focused on a bespoke solution with energy efficiency, system resilience and reliability at its heart. It was critical that it was completely scalable, future proofing the client’s business model, allowing them to scale up to high density capacity at 40kW per rack when market demand required. How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? The legacy chillers were replaced with a “chiller less” solution, using a cooling tower alongside a packaged plant room and full water treatment facility. The design included pumps, heat exchangers, dosing equipment, filtration, inverters and remote monitoring. Specially designed CRAC units which operate on a 2°C difference between air and water temperatures, enable the system to run at higher temperatures. This eliminates the need for compressors – or mechanical cooling – allowing the chillers to be replaced with natural source cooling (cooling towers). This also reduces the number of moving parts within the design which automatically increases system reliability. In addition, using Carel’s, CPco Platform, the system’s control strategy was engineered to minimise energy usage. The monitoring technology is aware of the minimal energy requirements for each piece of equipment within the system, ensuring it runs at just the minimal necessary, with zero energy wastage. A bespoke square pipework system was designed with dual - or 2N - redundancy, so there is no single point of failure. If an issue should ever arise it can be resolved without interruption or downtime in the data centre. As far as future proofing and scalability goes, the first stage of the project used just one single tower, but the project design will take 5 further towers, giving huge potential for scaling up. Each plant room and water treatment facility is modular, located within a container, so additional resource can be simply added as required. What major challenges were faced during the project and how were they overcome? The single biggest challenge of the project was installing and commissioning within a live data centre environment. Project Engineers restricted the work carried out within the live facility to a minimum. For example, pipework was all pre-manufactured off site and then bought in for final assembly. For example, the pipework was pre-manufactured off site and then bought into the facility and bolted into place. Final commissioning had to be carefully phased, to avoid any unnecessary swings in supply temperature. The design of the legacy facility also caused challenges. For example, the existing raised floor with cable trays in situ meant pipework had to be carefully routed and specially designed in areas as there were limited places to cross over. What tangible benefits has the organisation seen as a result of the project’s implementation? Energy efficiency and subsequent cost savings were immediately evident, in the autumn months consuming significantly less than the previous system. The annual energy saving compared to the old system is forecast at 90%+, with an annualised part load PUE of 1.125. For 4D’s business, they have a facility that they can now scale right up to high density capacity of 40kW per rack. To summarise, benefits achieved: • PUE of 1.125 • 90%+ energy saving on legacy cooling system • Modular, scalable design – from low density to high density – as demand dictates • 2N redundancy – zero risk of downtime • Green installation

1. The City of Stockholm’s regional power network is under severe strain. A project to upgrade the Swedish city’s electrical supply network is underway, but it is not due to be completed until 2023. The city also has a target to be free of fossil fuels by 2040. To meet this commitment the city is aiming to supply a proportion of its heating needs using waste heat, including heat reclaimed from data centres that surround the capital. In fact, a section of the heating mains run alongside the boundary of DigiPlex’s Stockholm data centre. “Our objective is that 10% percent of Stockholm’s heating needs shall be provided by recovered data centre waste heat,” said Anders Egelrud, CEO of the city’s district heating supplier Stockholm Exergi, a joint venture between the city and energy company Fortum. The peak demand for electrical power and heat are coincident in Stockholm and occur at times when external temperatures are very low. Stockholm’s mission aligns with DigiPlex’s commitment to sustainability. All of DigiPlex’s data centres are powered entirely by renewable energy. Excess heat generated in the data centres is removed using DigiPlex’s innovative indirect evaporative cooling units (IECs), which are up to 25% more energy efficient than the industry average. However, even operating at industry leading levels of energy efficiency, last year DigiPlex pumped over 50GWhrs of waste heat into the atmosphere across its portfolio. To waste this amount of heat is corporately, socially and environmentally unsustainable, so DigiPlex set out to export the waste heat from its Stockholm data centre to the city’s district heating network which connects to 90% of Stockholm’s buildings. 2. The initial plan was to capture waste heat from the warmed air exhausted from the IT server rooms prior to it being cooled by indirect evaporative cooling (IEC) units. The conventional way of doing this is to fit a heat exchanger into the return air duct and then to use a heat-pump to convert this low-grade heat to a higher-temperature for use in the district heating system. The downsides for DigiPlex with this approach are: • Firstly, its IEC units are so efficient at providing cooling in the Scandinavian climate that the electricity saved by capturing the waste heat is extremely low. • Secondly, the energy needed to drive the heat pumps is typically 25% of the energy recovered. This will be an additional electrical demand, which is at odds with the goal to reduce overall energy consumption. • Finally, because the margins are so slim, any increase in the cost of electricity could result in the solution becoming economically unviable. DigiPlex set out to develop an alternative, viable solution. 3. DigiPlex currently has 10.5MW of installed stand-by power generation at its Stockholm data centre. The data centre’s electrical infrastructure has been designed on a 2N basis so installed generator capacity is at least twice the contracted data hall load. At this level of resilience there is significant over-capacity in generator installation. The data centre’s generators are critical assets costing £0.6million each. For 98% of the year they would normally remain idle. However, for the Stockholm data centre DigiPlex has developed a solution in which up to half of the generators can be run as combined heat and power engines to produce electricity while, at the same time, capturing the waste heat from the generator’s engines for use in the district heating system. The generators run on renewable biofuel. Green electricity produced by the generators is used to power the data centre with excess sold to the local electricity network provider. At the same time waste heat from the generators’ cooling and exhaust systems is captured and supplied as high grade heat to the city’s district heating system. The generator cooling system runs at 90℃, which is an ideal temperature for export to the district heating network. A small amount of electricity is also used to power heat pumps to raise the temperature of the heat reclaimed from the IEC units to 90℃, so that it too can be utilised by the district heating system. The solution is being trialled on one generator initially. Under Phase 2, heat from the engine’s 430℃ exhaust gases will also be captured and exported to the district heat system. Under future phases additional generators will be connected 4. The benefit to city is that the generators are available year round 24/7, so additional electrical power is always available to the grid supplier, helping improve resilience of the local electrical infrastructure. Each 2000kW generator is run at 80% capacity to produce 1600kW of electricity: • 1000kW of this electricity is sold to the grid • 500kW is used by the data centre and • 100kW is used by the IEC units’ extract air heat pumps The quantity of waste heat recovered from each generator for export to the district heating system is: • 550kW from the jacket water • 740kW expected to be recovered from the exhaust gases (under Phase 2) • 550kW from the IEC heat reclaim The benefits to the business from this approach are significant: • There is a revenue stream from export of 1000kW of electricity to the grid • In addition, DigiPlex is paid a standby fee for being on a Demand Generation Agreement with the local network provider and it is also paid if/when it is called upon to remove load from the grid. Please watch our short video : Warming Homes - Not the Planet https://youtu.be/M_BAyh2XYEQ

EcoDataCenter is a joint venture between local energy company Falu Energi & Vatten and data center operator EcoDC AB. The 2MW data center offers standard colocation and HPC hosting services. Waste heat from the servers will be fed into the district heating system run by Falu Energi & Watten to be reused in residential and commercial properties. It will also supply a local wood pellet factory. The data center meets Uptime Institute’s Tier IV requirements and has LEED Platinum certification. Sweden is an attractive location for data center developers thanks to its cold climate, political stability, rich renewable energy sources and low electricity prices. Why EcoDataCenter is climate positive. EcoDataCenter is the world’s first climate positive datacenter. The more energy we use, the more CO₂ savings we make. This is down to renewable electricity supply, outstanding PUE (1.15) and world-class heat recovery system. In addition, cooling method that has a GWP (Global Warming Potential) of 0-1 and complies with greenhouse gas regulations. All this creates sustainable, energy efficiency – good for the bottom line and good for the environment. The electricity available is 100% renewable. No fossil or nuclear power is available. Sweden that has a very low electricity tax for datacenters. Lifecycle CO₂ emissions from the power we use are extremely low. The CO₂ emissions from electricity generation in Falun is even lower than the average for Sweden and so is the power cost. Energy Efficient Design PUE 1.15 Electrical and cooling systems have been designed for outstanding energy efficiency for a Tier IV uptime facility, with double, triple and quadruple redundant systems. Leading Electrical and Power Cooling Efficiency Electrical and cooling systems in EcoDataCenter’s premises have been designed with the highest possible energy efficiency in mind. The PUE is 1,15 which is outstandingly low for a Tier IV facility – the highest level of operational safety. The low PUE is achieved by highly innovative designs in power and cooling systems. Here are examples of how it is achieved:- Hi-Tech Cooling Fans Continuously adjustable direct drive EC centrifugal fans to cool the data centers based on actual cooling needs to save energy. Fan blades have an aerodynamically optimized shape that reduce power need and noise. Variable Speed Compressors Highly energy efficient and environmentally friendly variable speed compressor with magnetic bearings for cooling in the warmest summer days. They use refrigerants with a very low Global Warming Potential (GWP) in the atmosphere. Variable Frequency Drives Variable frequency drives are deployed in water pumps in our cooling systems to save energy. They automatically reduce motor speed and power draw to match lower system loads. Redundancy in pump groups also allow lower speeds.

[Branding Note: At the end of May 2018 Iron Mountain Incorporated (NYSE: IRM), acquired EvoSwitch Netherlands B.V and EvoSwitch Global Services B.V. For this reason, this submission refers to Iron Mountain Nederland BV (and the facility Iron Mountain AMS-1) throughout, although many of the activities referred to were undertaken under the EvoSwitch brand.] Today, the average data center uses enough electricity to power 180,000 homes, and power consumption is moving to the data center. Energy use is doubling every four years as data levels grow and use-stage electricity consumed by consumer devices is transferred to networks and data centers. While many maintain that the efficiencies the internet era brings to the planet outweigh, or at least partly offset, the environmental cost, the scale of the data center sector’s environmental challenge is not in doubt. Iron Mountain is focused on addressing this challenge, and the related environmental issues. We have taken these social responsibilities seriously and acted on them since AMS-1 was built in 2007 as the first carbon neutral data center in the Netherlands. At 15,000 sqm, today our AMS-1 data center is the largest data center in the Netherlands and in the intervening decade our principle of minimizing environmental impact in order to create a genuinely sustainable business model has allowed us to enhance and extend our operations in ways that: • influence the design and running of our data centers, • reduce the negative impact of our customers’ infrastructure and • open up opportunities for improvement for the wider ICT market. 1. PUE Achievements Our focus on efficiency improvement has been our greatest success. By developing new cooling technologies and focusing on reducing energy overheads in design and operations, we have pushed down Power Usage Effectiveness (PUE) from 1.8 - 2 to 1.1. This has taken time and a transparent and innovative approach. While a lot of colocation providers have been hesitant about releasing PUE figures, this has never been the case with Iron Mountain AMS-1. Back in 2009 we stated our aim to reach a PUE of 1.2 in our new builds, and we set out the significant savings (70-80%) that would create. Adiabatic Innovation: In 2011 we were one of the first companies to use Indirect Adiabatic Free Cooling systems. Since then the systems – and the way we have learned to use them – have outperformed assumptions. PUE Reporting: We implemented real-time PUE reporting using over 8000 power monitors to drive the improvement cycle, despite the fact that there is still currently no standard-related obligation to report this data. Today, we have a design PUE of 1.2 for our new builds, but experience shows that we actually operate consistently below this figure with a day-to-day PUE range of 1.1 to 1.15. Set-Point Optimization: A key factor in PUE reduction is optimizing set points. Because our patented 88*rack modular architecture we use is extremely versatile, we can go through this optimization process at more points on the data floor, giving us a greater overall efficiency gain over time Containerized Efficiency: Iron Mountain AMS-1’s integrated, flexible data center infrastructure is not only intensively optimized for energy-efficiency, but also for operational efficiency and ultra-short lead times for data center deployment. This efficiency has been recognized at the Datacloud Awards 2017 and 2018 in Monaco 2. Customer Engagement Program: We encourage and promote our sustainability philosophy to customers through a branded customer energy efficiency program. Customers who share our commitment to the environment can join the program which will entitle them to co-marketing, energy audits and technical advice. We believe that data center providers should offer leadership in operational and embodied energy efficiency. Efficiency Audits: We bring our design and engineering expertise to bear on behalf of customers, giving energy audits. For instance, we recently managed to reduce a customer’s physical footprint and power consumption by over 20% each. The customer had a mix of virtual and legacy servers with full racks requiring 4-5 kW power density; they now use a quarter of a rack with 2kW of density for the same workload. Some operators might regard this as losing business. Our view is that by consolidating capacity we are able to optimize the average density per rack, creating more space in the data center, which in the end enables us to reach higher occupancy levels. We created more space to sell to other customers, the environment benefits and we are considered a trusted advisor and have a customer for life. Broadening Data Center Environmental Priorities: Iron Mountain believes that operators with a genuine commitment to the environment can no longer be simply sustainable facilities, they should become sustainability facilitators. This level of social commitment is not common across the industry and it is something to which we dedicate senior time. We are active members of a very wide range of environmental, social, and economic development organisations and we set out our vision to these bodies clearly and consistently. These collaborations sometimes result in new and better ways of doing things. For instance, last year Iron Mountain AMS-1 hosted a ‘Circular Commitment’ event including representatives from the Amsterdam Economic Board, ICT Milieu, the division of the Dutch ICT trade association dealing with the environment, Green IT Amsterdam, and Hewlett Packard Enterprise. We recently supported new research into potential approaches to reducing the embodied impact of servers. The paper, “Reuse & Recycling of Servers: Next Steps Towards Sustainability” is based on a Master’s Thesis conducted with our support for the University of Utrecht. It focuses on the Amsterdam Region, and argues that, at both the reuse and recycling stages of the server lifecycle, improvements can be made which would deliver both commercial and environmental benefits. The principle proposed changes would be improved life cycle analysis and specification development at procurement, reduced shredding and increased dismantling/reuse at end of first owner use, plus a new trackable reuse business model which keeps valuable materials and components in the region. A cross-industry group was hosted at our facility, and their recommendations are currently being translated into practical next steps. “The Amsterdam Metropolitan Area (MRA) is one of the largest data center hubs in Europe. In addition to the huge market for new equipment that the region offers, this also means a growing stream of used equipment. For its Raw Materials Transition Program, the Amsterdam Economic Board has chosen ICT equipment at data centers as one of the raw material streams of greatest potential. With reuse and high-quality recycling of the B2B ICT equipment that is being released, an important contribution to sustainability and economic growth can be made within the region. It is often unclear what happens to discarded equipment. Many parties are involved in the processing, with some traders only reselling the equipment 'on paper'. The first Circular Commitment Event showed that the lack of transparency and direction in the chain is recognized, in particular through the research enabled by (Iron Mountain).” Amsterdam Economic Board invitation to the second Amsterdam Circular Commitment Event hosted at Iron Mountain AMS-1. 3. GPP: Greenhouse Gas Reporting & Reduction In February 2019, Iron Mountain launched a global initiative, the Green Power Pass, an industry endorsed, fully-transparent solution for companies seeking to report greenhouse gas or CO2 reductions associated with the green power they consume at Iron Mountain data centers. The customer solution, available immediately to all customers worldwide, was launched with pilot customers Akamai, wework and Arizona State University. It is the first of its kind in the data center industry. Green Power Pass (GPP) helps customers demonstrate their commitment to, and fulfillment of, carbon and emission reduction goals in line with initiatives such as RE100, Science Based Carbon Targets, and CDP reporting. In the past, the only option would have been to use complex third-party contracting processes to purchase offsets or renewable energy credits. Reporting is standardized, easier and faster, delivering peace of mind for organizations looking to achieve their sustainability commitments through an annual certificate of attestation validating that 100 percent of the power they use at Iron Mountain is from qualifying renewable resources. Additionally, they receive a detailed report on their power consumption and full documentation on the amount, source, and chain-of-custody of the wind, solar or other renewable electricity associated with that Iron Mountain facility. "Iron Mountain's Green Power Pass is an exciting breakthrough for the data center industry and a wonderful demonstration of the power of collaboration between industry and NGOs. By being the first product to come to market that uses the Future of Internet Power's Requirements for Supplier-Procured Renewable Energy, Iron Mountain is showing the way for data center customers to easily access the benefits of green electricity. Now all colocation and cloud customers of any size can be part of the movement to increase demand and help realize the goal of an internet powered by 100% renewable energy." Miranda Ballentine CEO, Renewable Energy Buyers Alliance.

Six Degrees is a digital infrastructure provider. We operate three data centres in the UK. These data centres represent over 95% of the energy usage within our business, and as you would expect are given significant focus internally. Energy management is the responsibility of everyone within our organisation, but it is especially relevant to our data centre assurance team who operate our data centres. Their objectives are simple: • Continually assess the performance of our data centres; • Review on a monthly basis the energy saving initiatives implemented; • Plan future energy saving initiatives, including reviewing new and emerging technologies; • Implement energy saving initiatives. We have implemented a number of energy saving projects over the past twelve months: • Replacement of the aging uninterruptable power system modules with new, more energy efficient modules. We have seen an increase in efficiency from 88% to 92%, and expect to achieve up to 97% with the implementation of an ‘eco-mode’ that sees the UPS operating in a pseudo standby mode. This is currently in testing, due to the critical importance of data centre uptime. The total capital expenditure on this project was £272,000, and we expect to see a return on investment within five years. Given that the equipment has a life expectancy of fifteen years, this will provide us with significant cost benefits. • Increasing cold aisle supply temperatures to reduce energy consumption within the cooling system at our London data centre. This was a simple software change in the control system, so no capital or operating costs were incurred, although the project required careful monitoring to ensure that we did not overshoot our target temperatures and breach our client service levels. • Implementation of metering/monitoring for our pump sets that operate as part of our cooling system. Although this did not provide a direct or immediate energy saving, this allows us to understand our cooling utilisation (which is around 30% of our total energy consumption for the particular site). As a result, we are planning to make further changes to pump set speed. We have seen a 5% reduction of energy over the last twelve months, although we believe that we achieved a higher energy saving as the hot weather in the summer of 2018 resulted in our cooling system working harder/longer than previous years, so it is difficult to fully evaluate the total energy saving. With the recent energy saving initiatives, along with the initiatives completed in previous years, we have now exhausted most of the simple and relatively quick changes with replacement of equipment, changing control logic etc. We will of course continue to monitor the effectiveness of these initiatives, but now we are looking at projects that are longer term and more capital intensive. This allows us to adequately budget and provide a road-map to our board. The approach to our energy management has also kick started our ISO 50001 certification process. We are already familiar with ISO certifications after completing ISO 27001 and ISO 9001 for many years, and coupled with our already comprehensive energy management processes this should be relatively quick and straightforward to complete. Achieving ISO 50001 will provide our business with effective and structured energy management controls. The business is committed to energy saving and following best practices. We continue to invest in energy saving measures, based on the historical performance and capability of our data centre operations team who plan and measure, implement, and complete our energy saving work effectively. The business is also fully aware of the increasing cost of energy, and sees that energy saving is a vital activity that will help us to maintain our cost base and ensure that we offer a competitive set of products to the market.

What was the driving force behind the project – what business or technology challenge needed to be addressed? WindCORES is a flagship and forerunner project run by WestfalenWIND IT, a mid-sized Germany-wide sustainable energy provider with 140 turbines in the Paderborn area of North Rhine-Westphalia. The project was launched in 2018 to develop the concept of installing data centres inside wind turbines. Beside the usage of an existing building and supplying infrastructure, the solution capitalises on excess energy produced by the wind farms and uses it to provide low cost, sustainable energy data centres. Currently in pilot stage, the project has the potential to provide rack space for approximately 50 mid-size companies. It has already seen interest from other wind farm operators in the European region. Following a Techbuyer presentation on refurbished product at CEBIT, WindCORES approached Techbuyer for a refurbished solution that would fit their compute, memory and storage needs. How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? With a strong environmental impetus behind the project, management was keen to incorporate hardware that was either surplus to requirements or decommissioned by the first customer and might have otherwise gone to waste. Secondary use was a key concern in this project. With the data centre powered by renewable energy, refurbished servers and supporting hardware demonstrated how materials wastage is avoided with quality refurbished product. What major challenges were faced during the project and how were they overcome? The relative distance of the data centre from a city hub meant WindCORES needed reliable equipment that came with quality guarantees and could be pre-configured to client compute requirements. Techbuyer built the refurbished server to the client’s exact requirements with hard drives, power supplies, RAM and controllers, free of charge at Techbuyer’s UK testing facility. This meant once the server arrived at the WindCORES site, it was ready for quick and easy installation. Techbuyer also included a three-year warranty on all hardware for complete peace of mind. There was no specific budget for the server section of the project. Nonetheless, limiting costs was preferable during the initial stages. As a German company, WindCORES wanted to work with a local office who had the benefit of high stock levels available at short notice. Techbuyer’s German office took on this project and with over 225,000 products stocked worldwide, Techbuyer were also able to reassure WindCORES with fast delivery on a huge range of products. What tangible benefits has the organisation seen as a result of the project’s implementation? Techbuyer recommended an HP ProLiant DL380, additional hard drives, memory, power supply kit and smart array which were all tested in-house and came with a Techbuyer three-year warranty for peace of mind. At €2436, the solution represented around a 65% saving compared to the new price of €7097. With the data centre powered by renewable energy and refurbished servers, WindCORES demonstrated how to avoid materials wastage with quality refurbished product. Dr. Fiete Dubberke, Executive Director, WindCORES commented on the project: “It is very important to use sustainable solutions and not throw useable equipment away. Components are valuable long after their warranty period and should be used for as long as they are viable. The automotive industry has already shown how well this works for cars. It’s time we do the same with IT components for cloud services.”.

• What was the driving force behind the project – what business or technology challenge needed to be addressed? o The accumulative financial and operational cost is intensely increased and an alternative approach should be considered to minimize and control the increase of operational cost (expected cost increase of 55% over coming 6 years) o The need for improvement in the bank applications and systems performance to better accommodate the expected growth of the bank (forecasted increase of around 20% on a yearly basis). o The need for improvement in customers experience by reducing the service time across all the applications to keep up with competitive market offering. o The operation and maintenance complexity in the patching activities for database, servers and storage where we need individually patch each components which requires compatibility check and a downtime for each component • How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? o Database weekly backup activity consumes up to 48 hours, by introducing a dedicated better performing backup server and increasing network bandwidth between database and backup servers, the backup is now consuming less than 12 hours for the same activity o Dependent operational Jobs like COB and its consequential activities was having a very tight time window to run before the new business day starts o The needed number of licenses and support was growing more than 25% on yearly basis, which impacts directly on the service operations cost, with the new solution not only the increase will stop, but also we are able to use less number of licenses with better performance, that reduction will serve us at least for coming 4 years. o Most of Bank services/enquiries have been improved 50% on average, for example Customer Accounts details Enquiry requests (which is executed around 38,000 time per day) has been reduced from 0.06 second to 0.03 second after the migration. • What major challenges were faced during the project and how were they overcome? o During the migration, the existing bandwidth introduced the challenge of more downtime, through a connectivity enhancement exercise we were able to increase the bandwidth from 1 Gb to 40 Gb, o During the migration, the size of the required offline backup consumes a lot of time which will increase the needed downtime (reached more than 16 hours), through an approach of taking online backup with no downtime till migration day where the offline incremental backup take place, reducing the downtime to less than 2 hours. o During the migration one of the major challenges is reducing the impact of downtime on business activities, by considering the application business impact grouping and targeting the off-peak time o During the project planning, the major challenge of having too many applications’ databases to be migrated, that triggers the compatibility concern, by collecting the current application compatibility matrices and making sure all applications are compatible with the new server • What tangible benefits has the organization seen as a result of the project’s implementation? o Enhanced bank service operations across all bank applications, for example in core banking jobs, like close of business, its reports generation and settlement files is now taking less than half of its original time scoring 53%, 70% and 40% less time. o Enhanced directly the customer experience; enquiries related to account details time, and the different type of billing enquiry times are reduced between (40% and 64%). o Enhanced the database capacity; the database in some cases reduced 10 times, case like the archived database was reduced 74% in size and also increasing its performance 50%. o Enhanced the CAPX budget; reducing the number of needed licenses to more than 35%. o Enhanced the OPEX budget; reducing the cost of support to more than 35% o Enhance operation and maintenance activities by having one trusted vendor solution and utilizing bundled patch approach that targets database, server and storage patching at once o Enhance database service availability by enabling active/active mode for non-critical applications utilizing the reduction of required licenses with no additional cost

• What was the driving force behind the project – what business or technology challenge needed to be addressed? IP House is a specialist supplier of high-performance colocation data centre services. Located at the edge of London’s financial district, it is an independent and privately owned company. IP House worked with APC by Schneider Electric Elite Partner, Comtec Power, to design and retrofit critical infrastructure within the facility, creating an innovative, new Cloud and carrier-neutral data centre. As a colocation provider, whose target customers are in the finance, gaming and managed-services industries, IP House has to adhere to the highest standards of uptime, security and resiliency. It therefore needed a modular power and cooling infrastructure to provide a competitive and customer-focused colocation service. “Uptime, security and service availability are our main priorities,” explained Vinny Vaghani, Operations & Commercial Manager, IP House. “With today’s businesses dependent on instant connectivity to critical applications hosted in the facility and a demand for technology that’s always available, our clients cannot tolerate any downtime or disruption.” To offer high-end services while remaining price-competitive, the company needed a “pay as you grow” deployment strategy, scaling up to add infrastructure to satisfy customer demand. The 15,000 sq ft facility has two technical Data Suites, the first of which is now operational, with plans for the second suite to be brought online in the future. “From the design stages through to the deployment of the first pod, our focus has always been built around three core principles.” said Vinny Vaghani. “The first was to partner with industry-leading vendors, which ensures we deploy the most reliable and innovative technology solutions. The second was to gain accreditations that would reflect our commitments to uptime, security and resiliency. The third was to develop a reputation for customer service excellence.” When planning to deploy new solutions, one of IP House’s main priorities was to prepare the facility for scalable, modular growth. “We needed a resilient power distribution system that would give us the flexibility to add capacity to Suite A and Suite B in two phases,” Vaghani continued. “As part of the retrofit, we deployed two Schneider Electric Symmetra PX UPS systems, which provide us with the perfect mix of modularity and scalability, while protecting our customers from downtime.” Now operational, the data centre contains industry-leading infrastructure products from Schneider Electric’s EcoStruxure™ for Data Centers solution, which is comprised of three levels; connected products, edge control software, and cloud-based apps/analytics/services. It includes Schneider Electric’s Symmetra UPS, deployed in an N+1 configuration with 4x 500kVA to deliver rapidly scalable and resilient power options. In addition, IP House selected Schneider Electric’s EcoStruxure IT, DMaaS platform for 24/7 advanced monitoring, management and data-driven insights. • How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? IP House selected Schneider Electric’s EcoStruxure™ for Data Centers Architecture; this includes its industry-leading modular UPS systems and Cloud-based Data Center Management as a Service solution (DMaaS), to provide customers with services of the utmost reliability at competitive prices. Suite A, for example is comprised of connected products including 192 racks, all of which are Schneider Electric’s 48U NetShelter SX enclosures. These are larger than the standard industry size and allow the company to offer higher power densities and more scalability or space for IT equipment to customers. High-density racks maximise the use of available space in the data centre and also facilitate the use of containment solutions for efficient cooling operations, both of which result in energy efficiency and ultimately, reduced operating costs. Connected products also include Symmetra PX, which allows backup power to be added in smaller increments of 25kW, up to the maximum 2MW capacity that is envisaged for Data Suite A. Once operational Suite B will have its own independent plant room with a separate utility feed and an additional 320 racks, bringing the total to 512. The power distribution system in Data Suite A comprises additional Connected Products including transformers, rack PDU’s (power distribution units) and switchgear. The PDUs were chosen in part because they provide intelligent monitoring, outlet switching, tool-free mounting and has the ability to integrate with NetBotz sensors. Another key aspect of the facility is Schneider Electric’s edge control within StruxureWare for Data Centers™, Data Centre Infrastructure Management (DCIM) software. This enables the infrastructure equipment to be monitored and managed from a “single pane of glass”, while providing seamless integration with the company’s building-management software. IP House makes use of several Schneider Electric software modules and include Data Center Expert, which monitors alarm notifications and manages the physical infrastructure, reporting on availability, temperature, humidity and airflow to provide instant notification of any faults. In addition, the company uses the StruxureWare for Data Centers, Data Center Operations Colocation Module to map the facilities physical infrastructure, plan future capacity, manage the network and map airflows to ensure sufficient cooling. Other benefits include the ability to model effects of changes in cooling equipment to the data centre environment and anticipate its potential impact on customers. The final component of IP Houses software solution is Schneider Electric’s EcoStruxure IT; the Industry’s first vendor-neutral Data Center Management as a Service (DMaaS) architecture, purpose-built for the hybrid IT and data centre environments. It provides global visibility from anywhere, at any time on any device and delivers data-driven insights into critical IT assets, which helps customers mitigate risk and reduce downtime. EcoStruxure™ IT is the industries first cloud-based data center infrastructure management (DMaaS) solution. With EcoStruxure™ IT Expert, Schneider Electric brings secure, vendor neutral, monitoring and visibility of all IoT-enabled physical infrastructure assets. As part of Schneider Electric’s EcoStruxure architecture, IT Expert operates with all IoT-enabled physical infrastructure assets like secure power and cooling. It addresses the data centre industry’s need to simplify how data centres, distributed IT, and local edge environments are managed. Providing proactive recommendations and consolidated performance and alarming data, IT Expert can significantly improve overall site resiliency and system availability. • What major challenges were faced during the project and how were they overcome? Understanding IP Houses need for a scalable, resilient and secure data centre solution, APC’s Elite Partner Comtec Power worked with the company to deliver the design and build project. Working with Comtec enabled IP House to design and upgrade the data centre to meet the requirements for Tier III classification and ISO-accreditation. “Comtec’s insight and experience played a critical part in the company’s decision making,” said Vinny Vaghani, “ensuring that our future clients would continue to benefit from the most innovative technology solutions available in the market.” “The original facility had only a single power distribution system,” continued Vinny Vaghani. “As part of the retrofit, we deployed a truly diverse power feed via the addition of a secondary switchgear that mirrors the first. The new switchgear was supplied by Schneider Electric and installed with the expert partnership and guidance of its Elite Partner Comtec Power.” “Comtec's expertise in design and build were unparalleled and invaluable.” he continued. “Their familiarity with data centre technology and proactive approach to customer support during the initial stages were one of the key reasons they were selected to work with us.” “As the newest colocation market entrant we wanted to acquire and leverage both the experience and expertise of the partners supplying our critical infrastructure. We’ve always had a great relationship and single point of contact via Ian Gregg, Data Centre Specialist at Comtec Power.” Vinny continued. “This meant that at every stage of the project we were able to communicate our requirements with someone who understood our objectives from the customers perspective. That level of service was outstanding and is something they continue to provide us to this day.” • What tangible benefits has the organisation seen as a result of the project’s implementation? 1. Complete solution – EcoStruxure for Data Centers enables data driven insights, uptime and availability via the IoT and Big Data analytics. 2. Scalable, modular design - enables a pay-as-you-grow solution, allowing the customer to scale up as customers demand it. 3. High-density 48U NetShelter SX racks - allow the company to offer higher power densities and more scalability or space for IT equipment to customers. 4. Energy efficient and reduced costs - High-density racks maximise the use of available space in the data centre and also facilitate the use of containment solutions for efficient cooling operations, both of which result in energy efficiency and ultimately, reduced operating costs. 5. Modular UPS and resilient backup power solution - allows the data centre suites to become operational in two phases, whilst ensuring uptime for customers. 6. Advanced, vendor-neutral, Cloud-based Software management solution - ensures uptime and availability via 24/7 monitoring of all infrastructure assets from any location. 7. 24/7 remote monitoring options through Schneider Electric partners with EcoStruxure IT for Partners or through Schneider Electric Service Bureau with EcoStruxure Asset Advisor. The Service Bureau or partner helps troubleshoot and dispatch service teams, reducing meantime to repair and improving system availability and performance. “IDC views the EcoStruxure family as a transformative platform that changes the core way that data centers are monitored and managed,” said Jennifer Cooke, Research Director for Data Center Trends and Strategies at IDC.

In the NLDC data center in Oude Meer, a lot of effort has gone into replacing the UPS Systems in cooperation with technology partner Huawei. The system was put into service after a week of intensive SAT tests in the summer of 2018. This new UPS guarantees the long-term continuity of the services that NLDC in Oude Meer provides for a long time. NLDC is the largest hosting and connection service provider in the Netherlands. With 7,700m2 colocation space and its Tier III with Tier IV additions facility, it provides customers with data center hosting services. NLDC firmly believes that digital transformation provides opportunities for sustainable development. Therefore, NLDC has vigorously promoted its digitalization and sustainable business development, and began to explore a new generation of modular UPS systems with hot swap functions a few years ago to ensure optimal service continuity in the future. NLDC has the following requirements on new-generation UPS systems: • Space-saving • Easy for installation • High efficiency and reduced electricity fee • With the hot swap function, the O&M is simple and efficient. Minimize the single point of failure and reduce the average recovery time as much as possible. • Modular design, quick deployment, and time-saving The ability to innovate based on customer demands was an important factor for NLDC’s decision to cooperate with Huawei in order to realize this project. Huawei is a company that combines deep technical expertise and significant investments with the ability to develop new solutions based on customer demand. Before the cooperation, NLDC and Huawei held many interesting and heated discussions. Henk Veldwijk, technical consultant & architect at NLDC, and Hans Hekman, senior data center manager at Huawei, kept the project on the right track. Finally, after intensive consultation with head office and Huawei’s R&D department in China. After an in-depth discussion with Huawei headquarters and R&D department, NLDC completed the development, test, and installation of the UPS. FusionPower (the UPS solution in this project) is a highly integrated power supply and power distribution solution with a minimum capacity of 1200kVA (NLDC adopted the 1200kVA solution in its data center) or 1600kVA per system. With the flexible combination, the power system is easy to scale-up and to match the mainstream transformer capacities (1250kVA, 1600kVA, 2000kVA, 2500kVA, and 3150kVA). Features and USP: 1. Space-saving, time-saving, and CAPEX-saving: Compared with similar products in the industry, Huawei FusionPower has obvious advantages in saving space, time, and OPEX. Huawei FusionPower is efficient in space utilization. Considering the space occupied by UPS and power distribution, Huawei FusionPower solution saved 28%~39% spaces comparing with its major competitors (parallel solution for 1200kVA). When it comes to the CAPEX, the saving is 29%~31%. Because of the highly integrated design with reduced cable connection for installation, the time for installation is also reduced from 108 man hours (3 units of 400kVA parallel solution for 1200kVA) and 80 man hours (2 units of 600kVA parallel solution for 1200kVA) to 12 man hours. 2. High energy efficiency for OPEX saving: Efficiency is always one of the key advantages of Huawei UPS solution. With an efficiency of 97% (96.5% at 20% load), FusionPower helps NLDC save considerable electricity fees in the life cycle. 3. Easy O&M, ensured business continuity and reliability: The FusionPower adopts a modular design and supports hot swap of power modules, bypass modules, and control modules, which means better power supply continuity. In addition, the hot swap feature ensures uninterrupted maintenance and shortens the maintenance time to 5 minutes, improves availability and reduces O&M costs. The built-in iPower feature of FusionPower transforms dumb devices into smart devices. Provides full-link visualized power supply and distribution link management. The nerve endings are deployed to each component and the key component of the power supply and distribution system. Proactive detection and early warning are used to prevent passive faults from being proactively handled, the faulty components are proactively isolated. The out-of-warranty components remind the procurement personnel in advance to reduce the 50% alarms and reduce the major accident risks of 100%. The vulnerable components in power system such as battery and capacitor are well monitored for reliability concern. For each battery cell, the temperature, internal resistance, voltage, current, SOC, and SOH are monitored in the built-in battery management system. The alarm will be triggered when the capacity of a capacitor drops under the threshold. In addition, in the traditional UPS system, the weak connection of cable and connector is a major cause of over temperature and fire. O&M engineers are asked to monitor the temperature on connectors to eliminate the risks. In FusionPower solution, the temperature on connectors is also monitored by the temperature sensor, the abnormal temperature increase will be notified to on-duty engineer immediately. All the efforts are purposed to simplify the maintenance work and maximize reliability. Henk Veldwijk Comments: "This cooperation is very successful for both parties. It complies with the core values of NLDC's" Dare, Do, Durable", and achieves the NLDC's expectations. This lays a solid foundation for the good partnership between the two parties in the future."

Driving force behind the project- The Sharp Project, a unique office space recently acquired by Manchester City Council, previously utilised an N+3 resilience over four 120kva UPS systems. Following a fire damaging one of the units, the entire system and connected load was shut down. The building is home to more than 60 digital and production companies that rely on a constant power supply for operations and data storage- any power loss to them could have catastrophic consequences. How the solution addressed the challenges: Following a visit to the site, PPSPower established that the system could not be put back online due to heat damage to the units. The decision was taken to close the maintenance bypass breaker on one of the remaining units so that power could pass through and go straight to the common bus of the load, which would allow the customer to re-power their kit. Manchester City Council decided the risk of running on raw mains without a UPS back up was too high, and decided instead to run on a generator 24/7 until the UPS systems could be put back into circuit. With an N+2 solution achievable with only three of the 120kVA UPS, the client requested a further two units, enabling the team to provide three UPS systems covering the A supply, and three covering the B supply. The units provided Manchester City Council with absolute reliability, retaining N+2 in the event of a unit failure, and during service visits. Standout aspects/innovation: The project is one of the biggest installations PPS Power has carried out in recent years. The size and scale of the Sharp Project building meant that the design and planning of the UPS installations were both complex assignments. A new room was constructed to house the systems and two 20ft containers housing the temporary units were navigated around the site, with both elements requiring major planning and design considerations. PPS Power worked closely with Manchester City Council to develop a timescale in which the works could be delivered with minimal disruption. Major challenges faced and how they were overcome: The Sharp Project is a 200,000 sq. ft building that houses a large number of businesses, all of which rely on 24/7 connectivity. As such, downtime needed to be minimised. Early stage planning allowed the team to access the units and install, commission and test them while maintaining power and without impacting any of the tenants’ operations. The works required PPS Power’s engineers to decommission and disconnect one of the council’s units and relocate it to a newly constructed room in the building alongside two new 120kVA units. Each UPS system has its own string of batteries. The units were installed, and load bank tested at 100%, with each unit switched off one by one, to ensure that the N+2 configuration works as it should, before putting the client’s equipment online. Tangible benefits: The solution will provide Manchester City Council with absolute reliability and retain N+2 in the event of a unit failure, and during service visits. Having the building’s mains power supply coming through the UPS set up means that during a loss of supply, the UPS system can notify the relevant person that there has been a power loss, and the equipment being supported will not be affected until the UPS’s batteries run flat. Also, the UPS system (Double conversion) converts the incoming AC to DC via the rectifier so that it can charge the batteries. It then converts it back to AC via the inverter, to support the equipment it is connected to. This ensures a stable, and consistent supply, and helps to reduce any potential equipment damage due to unexpected surges. The new units are highly efficient UPSs which provide the council with increased power quality, efficiency and a reduced power consumption. Most importantly, Manchester City Council’s operations team now has peace of mind in knowing that its power supply is protected and has complete resilience from potential outages.

SMS Engineering is a Premier Partner of APC by Schneider Electric, the project has been shared with Schneider Electric System Engineers certified by Uptime Institute, the main certification body of the Data Center architectures worldwide. Solution (innovation: green Datacenter, IoT) High reliability data center realized with no.1 row of scalable and modular racks with the containment of the hot aisle in order to increase the energy efficiency (green datacenter) and the kW / Rack efficiency of the conditioning system. The Datacenter is equipped with an advanced environmental monitoring and sensor system (IoT) with DCIM management software. It is important to underline that the entire Modular Electrical Distribution architecture proposed at 2N (double radial) increases the reliability and availability of the DC, as described also by the architectural schemes proposed by the Uptime institute to realize the TIER III or TIER IV of a DC. Project categories entry criteria: The challenge to be addressed was the control and management of the infrastructure through monitoring consisting of specific software, advanced sensors and innovative active equipment (intelligent pdu, air conditioning, management appliance etc.). The solution guaranteed the monitoring (IoT) of the infrastructure. During the project the major challenges consisted in the need to integrate and adapt part of the old IT infrastructure with the new one, preserving the client's Investments. As a result of the project’s implementation, the organization has benefited from high availability of the infrastructure, energy saving, monitoring and control of the above (IoT). SMS Egineering HighLights: SMS Engineering is the First Innovative Small Enterprise in Italy! In 2018 SMS Engineering turns 20 years of activity. The company was born thanks to the idea of three students of the Faculty of Engineering of the University of Naples Federico II whom, over the years, some fellow students as collaborators and a brilliant mathematic as a shareholder joined to. For more than 15 years SMS Engineering has been carrying out an excellent Research and Development activity which has led to the winning of the National Prize for Innovation by the Presidency of the Italian Republic, as well as 2 times Confindustria (the Confederation of Italian Industries) Enterprise Innovation Award and the European Business Awards Prize - Italy Country Representative. SMS Engineering is the only Italian company awarded for innovation by two Presidents of the Italian Republic. The company has its HQ in Naples and a sales office in London, a staff of 35 resources and an annual turnover of around € 3,000,000.00.

Six Degrees is a digital infrastructure provider. We operate three data centres in the UK. Each of these data centres has been designed with a life expectancy of fifteen years; however, technology has changed significantly within this time. Our Birmingham South site operates as a commercial colocation facility. This has a ‘traditional’ electrical system with separate A&B UPS systems, generators, transformers and electrical distribution. The UPS systems are double conversion monolithic block type, and were originally installed in 2008. The UPS modules have a fifteen year design life; however the AC/DC capacitors are typically replaced every seven to eight years depending on condition. In 2017 we kicked off a project to replace the capacitors, during which we took the opportunity to review the UPS technology in the market place. Six Degrees found that, although double conversion UPSs were still standard, there had been significant improvement in their energy efficiency. The specification sheets showed that the energy efficiency was significantly improved at lower load conditions (around 25% UPS load), which was of particular interest as the site operated as a true A&B power system, so in effect our UPS systems would never operate at more than 50% load, with a real load of around 35%. An initial calculation from the original and potential manufacturer’s specification sheets showed that there was a good potential to substantially improve our energy efficiency by replacing the UPS modules, and provide a return on investment within five years. The two remaining questions were: 1. Is the energy efficiency improvement and return on investment ‘real’? 2. How do we actually replace the entire UPS modules in a live data centre? Is it true? The first question was by far the simpler one. To find the answer, we first needed to quantify the efficiency of the current UPS modules. Six Degrees had energy monitoring on the main switchgear and UPS output (customer racks) but not on the switchgear supporting the power to the UPS systems. As a live data centre is difficult to switch off, we opted to install the Socomec Digiware power monitoring system using split-core CTs. This demonstrated that our UPS systems were operating at 88% efficiency, which was lower than the manufacturer’s specifications. A key requirement for the UPS systems was to operate as energy efficiently as possible. We reviewed the market and found that the Socomec UPS modules would operate at 94% in double conversion mode, and 97% in ‘eco-mode’. This operating mode would switch off internal components when the utility (mains) supply was in good condition, and would switch on in the event of a power failure. The combination of the current and new efficiency, the cost of replacement capacitors and the on-going maintenance costs demonstrated a five year payback. How did we do it in a live data centre? This required significant planning. And what’s more, we wanted to make the project especially hard by taking the opportunity to make further energy efficiency savings by completing additional projects at the same time! This included: 1. We migrated the IT load for an older building to the existing infrastructure; retiring an existing low-loaded UPS system. This provided additional space in the plant room for the new UPS systems. 2. The installation of a new support structure to support the cable containment for the various projects and remove the additional weight from the building structure. This was particularly difficult as the supports were 4.5 metres tall, and there was limited space within the existing plant room. 3. We migrated the batteries for the ‘B’ UPS system into a dedicated battery room. This provided increased energy efficiency, as we were not cooling the entire plant room. Each one of these projects was time consuming, and required planning to ensure that we didn’t impact the operations of the live data centre. Once all of these were done, we were able to start the actual project. We were able to re-position and re-cable the ‘B’ UPS systems (which were remaining operational) and provide enough space within the plant room to support the installation of the new UPS systems. The actual installation and vendor commissioning was pretty straightforward. We were fortunate to be able to power the new UPS systems and provide a dummy load for commissioning purposes. Then it was switchover day. This is where the planning had paid off. As we pre-cabled, and pre-commissioning had been done, we were able to switch off the old UPS systems (whilst operating on generator), disconnect and re-connect the new UPS systems. We were running the ‘A’ side generators for less than eight hours. The Outcome The result is that we’ve seen an efficiency increase in our UPS systems from 88% to 94%. In 2018 we saw a total site energy reduction of 5%. However, given the warmer weather, we expect to have achieved more. In 2019 we expect to see higher energy savings with the introduction of the eco-mode within the UPS. We also have a newer UPS system, with fifteen further years of operational life, rather than the seven years we would have expected from the current UPS.

The brief: The Science & Technology Facilities Council (STFC) have a Data Centre at their Rutherford Appleton Laboratory in Didcot, Oxfordshire that is extremely important to the scientific fraternity. Many important scientific computational analysis are put through some of the worlds largest computer systems. Systems appearing on the Top 100 world list have been housed in the Data Centre over recent years. Data such as the “Higgs bosun” or “God Particle” rate of decay computation for the CERN particle acceleration experiment was put through some HD (High Density) computer systems housed in this Data Centre. Due to the growth in large scale scientific experimental data STFC required a HD cooling solution to achieve optimum conditions within their facility, whilst achieving industry leading energy efficiency. The project: Sudlows recommended that the ideal solution for the brief, provided by the client, was to install 2No. identical HD Rack arrangements that each comprised: • 15No. APC 42U x 1,000 x 800 “Net-Shelter” Server Racks • 15No. 20-30kW U-Systems “ColdLogik” rear door coolers attached by frames to the server racks • 1No. 390kW “Aqua Cooling” Coolant Distribution Unit (CDU) that provides higher temperature secondary chilled water from lower temperature primary chilled water. • 1No. Intelligent Control and Monitoring System that not only tracked the internal temperature of each rack but pulsed information to the BMS for monitoring purposes • 15No. 2-port motorised Control Valves • 1No range of stainless-steel pipework, isolation valves and fittings • 1No. range of commissioning services Sudlows began by connecting each of the 2No. HD Rack arrangements off 2No. existing 80mm valved chilled water Flow and Return connections, located on the existing chilled water mains on each side of the Data Hall. These then fed the primary supplies to each of the CDU’s via 100mm stainless steel F&R connections on each side. The two systems were connected together and valved at intervals so that the client had ultimate flexibility in the ability to run more or less racks off each CDU. The arrangement also meant that one CDU could be taken out of service if the rack densities were lower and allowed it. Each of the CDU’s contain a heat exchanger that transitions from cooler chilled water to a warmer secondary chilled water supply that feeds into the rear door coolers. The benefit of this system is that no condensation can occur in the rear door coils, as the air is always kept above dewpoint. Within each CDU are two inverter driven pumps for run and standby application. Additionally, each rear door cooler has its own microprocessor controller that ensures that the system is “passive” i.e. the temperature leaving the rack through the coil is the same as the temperature entering the rack. This means that all heat energy is absorbed by the rear door cooler and adds no additional load to the room. In certain circumstances it can benefit the room as the leaving air can be set a few degrees lower than the incoming air. A two-port valve on the secondary chilled water supply to the rear door coolers ensures that sufficient chilled water can enter the coil at any time. The pump set in each CDU ensures that the inverter in the pump provides enough water to suit demand. The valves are always set to bypass 10% of the water flow to ensure the pump doesn’t pump against a closed head and the maximum turndown of the pump on its inverter can be matched. The biggest challenge on this project was ensuring that the remedial installation work was undertaken without affecting the live operational systems of the exiting data centre’s critical infrastructure. Detailed CFD modelling and 3D CAD design scenario testing ensured that all the key milestones of the project were met with minimal disruption. Conclusion: Once fully installed the system was fully commissioned. All existing water flow rates throughout the existing system were rebalanced to allow for the primary water connections to the CDU. This had to be carried out while the system serving the Data Centre was live. The newly implemented system perfectly manages the additional heat generated by the installation of the new HD servers, all whilst delivering maximum system energy efficiency. The flexibility offered to the client by installing the HD rack solutions now ensures that larger scientific computational demands are catered for and any hosting opportunities can be considered. “Sudlows mechanical team have delivered an exceptional technical design that has provided an outstanding robust on budget, on time cooling solution that will serve our client’s needs well into the future, all undertaken whilst the data centre was in active operation.

What was the driving force behind the project – what business or technology challenge needed to be addressed? University of Cambridge Network Services is an IT supplier to over 180 institutions throughout the Cambridge collegiate system. These bodies pay for the service, so it needs to be competitive on price. It also has to fulfil widely varying needs. With high-energy physics research at one end of the spectrum and a folk museum at the other, institutions’ data usage ranges from 1GB – 10GB. University of Cambridge Network Services varies the components it delivers at the user end in order to satisfy different requirements but must do so within the same architecture. University of Cambridge Network Services needed to upgrade their system’s transceivers in order to increase bandwidth speeds at the university. What major challenges were faced during the project and how were they overcome? University of Cambridge Network Services is seeing bandwidth capacity and consumption increase on an exponential curve. Getting long-term visibility on requirements is difficult and given the rate of change, the service needed solutions that are scalable and replaceable, along with the knowledge that SFPs are becoming an increasingly large part of the network infrastructure. University of Cambridge Network Services needed a flexible, cost-effective solution for SFP transceivers that would not conflict with the Cisco core system. How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? During the assessment stage of the requirement, the university approached a number of suppliers who each recommended a different vendor which the Network Services department tested over a one-month period. Techbuyer’s recommendation was the use of 1Gb and 10Gb SFPs manufactured by Ortial Technologies, a leading third-party manufacturer of transceivers, memory and SSDs. Following the assessment of each vendor the university published a tender for a three-year supply contract. The tender was awarded to Techbuyer based on the Ortial SFP compatibility with the Cisco system, significantly lower price compared to the Cisco alternative, availability since Techbuyer holds the SFPs in stock, quality and unbeatable lifetime warranty. What tangible benefits has the organisation seen as a result of the project’s implementation? As a result of the project’s implementation, the University of Cambridge Network Services saved up to 90% compared to buying the Cisco alternative – this equated to hundreds of thousands of pounds. They received a lifetime warranty on all SFPs giving the IT team complete peace of mind. With bandwidth speeds increased from around 1GB to 10GB, the University of Cambridge students and staff now experience must faster internet speeds. John Holgate, Head of Network Services, University of Cambridge Network Services said of the project: “It isn’t just about the hardware. You also need to have confidence in the supplier that they will be able to deliver. Techbuyer was the only third-party supplier able to demonstrate that the components met all the Cisco specifications as well as providing quality assurance in terms of testing and provision. They offered guarantees on the turnaround of parts, financial terms and environmental disposal. The saving to us was around 90% on the Cisco alternative.”.

Wellcome Trust Sanger Institute was established in 1993 as a scientific project to map the human genome. Today, Sanger is a world leader genomics discovery, research and understanding.Its 4MW facility at the Institute’s Cambridge Campus is the largest charity operated data centre in Europe, and is mission critical to mapping human genomes as well those of 60,000 living organisms.The institute’s 36,000 compute core server farm must operate reliably 24x7x365 to process and analyse data flowing from gene sequencing equipment, and have the data available to researchers around the world as they seek to cure conditions such as cancer and malaria.The data centre has recently undergone a major refresh to not only increase the compute capacity to Sanger, but also to make the facility more efficient and more manageable for increased resilience.In addition to the installation of connected physical infrastructure, Sanger has worked with its partner, Efficiency IT to deploy IOT-enabled software to gain visibility of its resources and capacity to facilitate improved decision making.In doing so, the data centre team have been able to reduce the opex associated with its operations, releasing valuable additional budget for investment in research activities.

In 2017, Adstream became a CloudHealth customer to help gain overall visibility into their cloud infrastructure, receive tailored rightsizing recommendations, better manage the lifecycle of AWS Reserved Instances, and implement a targeted governance strategy that would include policies for automated alerting and actions. Over the past 2 years, CloudHealth by VMware has helped Adstream, a major advertising platform, optimise their AWS environment. Adstream offers media delivery, analytics, and digital asset management services to world-class customers like P&G, Samsung and Sony. In short, the company had an immense amount of data to manage. CloudHealth provided the technology and the expertise to simplify and govern its public cloud environment, making Adstream’s move the cloud easier when they began to shutter their data centres and continuing to reduce spend as the company slowly grew its cloud usage. The fundamental driving force behind the project stemmed from the need to support Adstream’s growing media network and manage cloud cost at scale while the advertising giant delivered a huge amount of video content across a number of technology platforms. Adstream is focused on connecting brands, agencies, and distribution channels through delivering incredible amounts of content on a regular basis – seeing multiple versions of video content being uploaded and streamed to numerous regions. As such, Adstream decided to move beyond the data center and into the cloud to more efficiently support their growing network. In particular, the company migrated to Amazon Web Services (AWS), so they could begin closing down their data centres and take advantage of Amazon Simple Storage Service (S3). Once the company expanded their cloud usage, Adstream recognised the need for a cloud management solution to identify opportunities to both optimise and reduce their annual AWS spend. Here, Adstream saw the critical need for deep visibility into their environment and chose the CloudHealth platform, identifying it as the best option for its unparalleled visibility and rightsizing capabilities. The company began by implementing a data tagging strategy, starting with compute and moving to storage and additional AWS services. CloudHealth was used to identify any untagged assets in their environment so Adstream could determine what they were being used for. One of the most daunting challenges at the project outset was the sheer level of IT complexity – without trusted, relevant data, making informed business decisions was near impossible. Adstream’s environment included 8 AWS accounts, 494 EC2 instances, and 16 RDS instances supporting a network of 8,000 media destinations in 141 countries. To quote Mark Crowley, the company’s chief architect: “As a rapidly growing company and significant AWS customer, we needed deep visibility into our environment.” The environmental complexity was combatted with a dedicated CloudHealth technical account manager on hand, who readily gain a quick understanding of the business and expedited the company’s ability to visualise what they had in the cloud. There have been many tangible benefits for Adstream as a result of the project’s implementation. With the help of CloudHealth, not only has Adstream been able to identify large amounts of untagged assets, they have also been able to build out new dashboards and reports with the help of their technical account manager. As part of the solution, CloudHealth equipped Adstream with daily snapshots into their AWS spend, which the team were then able to easily share with the Finance department and realign resources for new projects. By deploying the CloudHealth platform, Adstream was able to cut spend by $700,000 and are now on track to achieve a total annual savings of $850,000.

One of the UK’s leading independent schools, Clifton College, chooses Cristie Data to improve the way they protect data for the school’s 1200 pupils. When Clifton College required a replacement for its failing on-premises backup solution it didn’t just want a replacement product, it wanted a fully managed solution from a partner that it could have an ongoing relationship with. Cristie Data not only advised on and implemented a powerful and secure cloud-based solution that will scale to meet the college’s future growth, it provides ongoing management of the solution so the college’s IT team can concentrate on supporting other important commercially-focused projects. Clifton College was established in 1862 and is one of the country’s leading independent boarding schools. It has almost 200 staff and offers a world class education to over 1200 students from all over the world. The college also runs very popular summer schools for hundreds more students. The college’s mission is to deliver teaching and learning on any device. In January 2018 Clifton College decided it required a new backup solution because it’s existing on-premises solution was failing too often; it was taking up too much of the small IT team’s time to fix problems and maintain the system; and refreshing it would be prohibitively costly. The College issued an RFP and invited Cristie Data to respond along with another four managed backup providers. If the college were to lose any pupil data it could affect that child’s whole life so it was critical that the new solution met strict data security requirements and could pass the college’s Data Impact Assessment. It also needed to integrate with the college’s existing storage systems and most importantly end the IT team’s experience of regularly failing backups. Based on the college’s requirements, Cristie Data suggested its Backup as a Service solution powered by Arcserve UDP. This would offer the widest technical feature set including WAN efficiency, granular file and application recovery, plus SQL integration. It had the breadth to cover both physical and virtual restores and it was a proven solution with other education references. The cloud solution would be housed in a highly secure and ISO accredited data centre owned and operated by Cristie Data’s parent company iomart. After considering the various proposals, Clifton College chose the solution proposed by Cristie Data and awarded the contract in March 2018. The Cristie Data team supported Clifton College during the implementation, visiting their offices, answering questions via telephone and training up the college’s IT team. Cristie Data continues to manage the solution 24/7. The new solution was introduced during the Easter holidays when the college’s IT team had a window for project work rather than Business As Usual support. It was implemented with no adverse effect on the college IT team’s day-to-day duties and from a data protection point of view it was in advance of the introduction of the EU General Data Protection Regulation that was due to come into force at the end of May 2018. The result is that Clifton College now has a vastly improved and much more reliable backup solution. There has been a dramatic improvement in data recovery and retention periods and the solution integrates with the college’s large VMware environment. The Backup as a Service cloud solution from Cristie Data is delivered via an appliance on site at the college which backs up the last 30 days of data locally. This is then replicated to the iomart data centre where the Arcserve environment can hold up to seven years’ worth of data with multiple restore points. This is a much better fit for the College’s Disaster Recovery strategy. Costs are carefully controlled - if the college experiences data growth, it just pays for that extra data usage and that’s it. The solution meets all the college’s security requirements concerning backing up data to the cloud. As Clifton College grows its pupils will produce and use more and more data. The Cristie Data solution offers the college a secure, future-proofed backup solution that can scale as the years go by. Why the nominee should win • Cristie Data has delivered a backup solution that meets Clifton College’s existing and future data protection requirements • The new cloud solution fully integrates with the college’s existing storage system • The new cloud solution is fully managed so the Clifton College team can get on with other innovative IT projects • Pupil data is secure • The solution supports the college’s mission to deliver all learning and teaching via the cloud

N2WS Backup & Recovery (formerly known as Cloud Protection Manager or CPM) is the #1 backup & recovery solution on the AWS marketplace and has become the go-to solution for enterprises of all verticals ensuring uptime for their cloud data. AWS has been the most experienced, reliable and compliant public cloud, as shown by their >40% market share and exponential growth since its inception in 2006. It's also well known that companies both large and small depend on 24/7 access to their data and a crucial need for a backup solution that can be accessed quickly and reliably. No matter what your vertical is - financial, healthcare, mobile, IT, transport, media - the risk of even seconds of downtime is too just large to gamble with. Organizations need to be prepared for potential data breaches, ransomware, errors, bugs and weather-related disasters. The consequences can be dire and can be anything from shutting down entire global transport systems to a ransomware attack costing millions of dollars and chaos. These threats are growing exponentially and AWS stresses this shared responsibility model for fear that users are unaware of the risks involved.. For organizations running AWS workloads, this is where N2WS Backup & Recovery steps in. N2WS is an enterprise level backup and disaster recovery solution featuring very flexible backup scheduling, ensuring you are protected from outages, failures, and data losses. Built specifically for AWS, N2WS gives enterprise teams the ability to back up data as often as needed and recover it far more quickly than with traditional on-premises. N2WS protects hundreds of thousands of Amazon EC2 instances for thousands of customers that need to back up often, recover quickly, ensure 100% uptime and ultimately saves these teams an enormous amount of time and resources. As more workloads are migrated to the cloud, companies will be saddled with ensuring backup and recovery needs we have a clear and important goal: to provide a user-friendly and easy way to ensure uptime of AWS workloads both large and small. Teams no longer have to rely on homegrown scripts (huge employee termination/human error risk), training new employees (consuming time and resources) nor risk weather, bugs or malicious breaches. Users can implement elaborate scheduling schemes that range from minutes to months without accruing additional AWS storage costs. This is done through flexible policy-based backups. In addition to supporting application consistent backups on production environments, N2WS provides users with robust reporting, alerting, auditing and dashboard functions. We hear over and over again that one main advantage of N2WS is that it is sold as an AMI rather than SAAS. Organizations are able to launch their own instance in their own server, maintaining 100% control over their environment. No information goes over the wire, or even to N2WS. Security for protected information is paramount for the growing need for compliance such as GDPR. N2WS adopts AWS’ paradigm for storage, and provides additional features to ensure personal data is protected at every stage, providing logs/audit trails and instant restore. Efficiency and scaling are major challenges and is solved by leveraging native AWS snapshots - the most efficient backup available because the user only needs to copy the incremental delta from when the last snapshot was taken. N2WS provides added storage cost savings when compared to other on-premise and third-party solutions. N2WS allows for backup frequency without racking up storage costs, as backup policies can overlap. Additionally, our snapshots are block-level incremental which is very efficient. Other solutions performing file-level backup require more storage for the same RPO. N2WS just released a brand new version with breakthrough cost and time saving features. A huge request that we were able to roll out was allowing users to easily decouple and archive snapshots to S3 utilizing cheaper storage costs and then pull them for recovery in minutes when needed. The latest version of our flagship solution will help businesses to reduce AWS storage costs up to 40%, improve cloud mobility and stay disruption-free. Users can recover from S3 into any region thanks to N2WS Backup & Recovery cross region replication feature - a huge step because you are no longer limited to one DR zone plus support for client-side encryption, essentially encrypting encrypted data for companies with high security requirements. N2WS has a large and loyal customer base which spans many verticals. Flagship customers include Coca-Cola, NASA, Cisco, IBM, Dyson, Time, Oracle and the UK Home Office. Our existing customer base contains the most progressive and forward-looking enterprises in the world, ones which are most interested in acquiring the latest and best cloud backup and disaster recovery technology to be prepared for the growing number of data breaches, ransomware attacks, user errors, and weather-related disasters. There are over 2,000 enterprises around the world using our software and this is set to increase even more as organizations not only increase their use of N2WS; solution but AWS overall. As a wholly owned subsidiary of Veeam our commitment to Veeam integration is of utmost importance, ensuring that both companies are completely engaged in providing solutions to manage ALL workloads (virtual, physical and cloud) from a single management console. N2WS will have access to Veeam’s R&D, alliances and partners. An aggressive roadmap is already underway for 2019 that will include product UI/UX updates, support for more AWS services, cost and time saving new and enhanced features and answers for hybrid workloads – to name a few.

What was the driving force behind the project – what business or technology challenge needed to be addressed? Atlassian believes in “the power of teamwork” and that behind every great human achievement, there is a team. From medicine and space travel, to disaster response and pizza deliveries, Atlassian products help teams all over the planet reach their goals through the power of software. Today, teams at more than 125,000 customers, including both large and small organisations, use Atlassian’s project tracking, content creation and sharing, and service management products to work better together and deliver quality results on time. Atlassian offers its products in several ways, including standalone server applications, client managed data centre deployments and its own SaaS Cloud. Up until four years ago, 90% of its SaaS offering was delivered from its own managed data centres. But, as Nicolas Meessen, Senior Principal Network Engineer at Atlassian explains, “We are a software company and it’s not really our core competency to run data centres. A strategic decision was made to move our SaaS platform into Amazon Web Services, which has the scale and reach to serve our growing international customer community.” How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? For several years prior to its move to AWS, Atlassian had used Pulse Secure Virtual Traffic Manager (vTM) as a software-based Layer 7 application delivery controller (ADC) within its own managed data centres. In addition to removing the burden of managing a network of data centres, the move to AWS provided Atlassian with several additional advantages including more deployment flexibility and enhanced resiliency through its global presence. However, the built-in AWS application traffic management capabilities did not have the advanced features offered by the Pulse Secure vTM, such as TrafficScript and customisation that Atlassian had benefited from within its data centre SaaS solution. Compared to open source alternatives that would require integration between multiple elements to gain a comparable level of functionality, Pulse Secure vTM offers a single platform designed to integrate seamlessly with any application deployed on Amazon Web Services. This includes load balancing, application scalability, and fine-grained application control. Atlassian also deployed the Pulse Secure Services Director to allow flexible sharing of Pulse Secure vTM capacity. This enabled cost-efficient resource allocation based on demand, further helping the expansion of its operations and a move to the cloud. As a result, the company can deploy resources wherever and whenever they are needed, which improves its business agility, operational flexibility, and scalability. What tangible benefits has the organisation seen as a result of the project’s implementation? Alongside ease of migration, another key capability was the vTM’s built-in support for Terraform, an open source tool for describing and automating the provisioning and configuration of application services. Atlassian also benefited from the enhanced bandwidth management capabilities within Pulse Secure vTM, including Request Rate Shaping. This capability allowed Atlassian to spread available resources more evenly across connections to ensure that all SaaS users were gaining an equal level of performance with the lowest levels of latency. Pulse Secure vTM also helped the Atlassian IT team track and troubleshoot performance, by inserting custom tracing tags into live traffic for collection and analysis. As Meessen explains, “Using Pulse Secure’s vTM TrafficScript capability, we were able to insert Zipkin tags into transactions that help gather timing data needed to troubleshoot latency problems across our microservice architectures.” This JSON data is imported into a centralised trace service and provides the Atlassian IT team with a rich set of dashboards to quickly identify and fix any service issues. The implementation of Pulse Secure vTM on AWS continues to be a success and Atlassian is handling more than 60,000 dynamic content requests/second through multiple clusters of virtualised appliances. “Pulse Secure vTMs are a critical part of how we deliver our SaaS service,” says Meessen. “The technology helps us to provide the best possible customer experience while offering us the flexibility to grow and adapt as our products and services evolve.” With the combination of its progressive use of cutting-edge technology and processes that include Pulse Secure vTM, Terraform, and its own software such as Jira and Confluence, Atlassian is moving towards a more DevOps-focused culture. “Elements such as Pulse Secure vTM that support open standards and transparency really match the philosophy of Atlassian, and we look forward to working closely in the future,” Meessen adds.

SureCloud cybersecurity solutions hosted on SureCloud’s cloud-based platform help enable Equiom to manage vulnerabilities and enhance security to support its future growth. The challenge: Today, international professional services provider Equiom has 14 offices across the globe with more than 600 employees. In 2014, Equiom employed just 200 people across two offices in two jurisdictions and had ambitious plans to grow into a global business. But while the business had plans to scale, its infrastructure was that of a small business and not able to support its ambitions. As such, the company undertook a review of its entire IT infrastructure, including the network, software, and servers, with a key focus on cybersecurity, to develop systems that could support the business’ growth strategy. Furthermore, Equiom believed its security had to be robust enough to provide peace of mind to regulators, investors, and shareholders. Solution: To address this challenge Equiom wanted to work with a specialist Cybersecurity partner that could both help identify any weaknesses and vulnerabilities within the infrastructure and provide recommendations and training for improving its security posture- introducing SureCloud’s Cybersecurity services. Following a competitive process, Equiom selected SureCloud to provide cybersecurity services globally including: cybersecurity penetration testing services, internal and external vulnerability testing and management, social engineering including simulated phishing exercises and simulated ransomware attacks, and physical social engineering. All cybersecurity services were delivered as part of our Pentest-as-a-Service, which provides a centralized cloud-based platform for managing of all elements of the projects, including Equiom’s vulnerability remediation programme. Stephen Roberts, Global IT Director for Equiom Group, commented: “SureCloud was the obvious choice as the team is extremely knowledgeable, and the company had invested heavily in its cloud-based platform to create a technical solution that is far more developed than anything else in the marketplace. We felt working with SureCloud would enable us to provide a single snapshot of our security posture at any given time. Ultimately, the cloud-based platform offered us the ability to simplify the overall management process, which was a key differentiator for us.” The results: a strong security posture- “SureCloud takes what is, in reality, a highly complex set of requirements and makes it as simple as possible. Through centralization of all reports and data, including output from penetration tests, vulnerability scans, and social engineering exercises, we have complete visibility over our infrastructure and can develop remediation action plans and accurately monitor progress in real time,” said Roberts. Secure foundations for continued growth- “As we continue to grow, SureCloud’s cybersecurity services provide peace of mind to our stakeholders and customers. When we compare new acquisitions to those parts of our business that have gone through the SureCloud process, we can see a very clear difference in the respective postures. This is a testament to SureCloud’s success in keeping our security posture in excellent health,” commented Roberts. Beyond cyber to EGRC- “We have also worked with SureCloud to address additional challenges in the business. We are currently using its GDPR application, which feeds data back into the platform enabling us to assess our compliance status against our overall security posture. Now we have complete oversight of our infrastructure,” said Roberts. Futureproofing the business- “The fact that SureCloud is easy to use and highly scalable means that as we work to triple the size of the business over the next four years, we can do so while confidently relying on the cloud-based platform to ensure that security is not compromised during that process. Utilising SureCloud’s cybersecurity services we have raised our security posture to a level where our systems can help detect threats so that we can prevent attacks before they impact the business”, concluded Roberts. About Equiom: Established 40 years ago, Equiom is a leading international professional services provider offering a range of innovative and effective business partnering solutions. It has a strong presence across Europe, Asia, the Middle East, and Americas. About SureCloud: SureCloud is a provider of Cybersecurity services and cloud-based, integrated Risk Management products which reinvent the way you manage risk. Certified by the National Cyber Security Centre (NCSC) CREST and delivered using the innovative Pentest-as-a-Service (underpinned by a highly configurable cloud-based technology platform), SureCloud acts as an extension of your in-house security team and ensures you have everything you need to improve your risk posture.

Section 1: What was the driving force behind the project – what business or technology challenge needed to be addressed? The Royal Society of Chemistry’s (RSC) previous local area network (LAN) infrastructure was inhibiting the business from operating at maximum capacity, because it was significantly outdated and not fit-for-purpose. The infrastructure also lacked support and maintenance contracts and consisted of a range of different makes and models of switches and firmware. This led to significant reliability issues, and a disorganised LAN infrastructure. In addition, the internal skillset required to manage and maintain the infrastructure it was rapidly diminishing. The combination of these issues was seriously undermining the RSC’s performance as a business, because its internal backbone was in a state of chaos. For these reasons, the IT infrastructure and management needed addressing as a matter of urgency. Not only did the RSC wish to improve business functionality, but as part of their digital strategy, they wanted to also expand capacity to manage and deliver their world-leading online services to the chemical sciences community. This required a platform that was accessible so that data, access and content was open to all users. Knowing that chemistry needs to be more collaborative across the globe, the RSC required an updated LAN infrastructure that would enable this. They were also aware that new technologies within the chemistry society meant less time in laboratories, and more tests simulated on screens. With this in mind, the RSC required a network that would allow for this shift in operations and would equip future generations with the necessary infrastructure and tools that would align with their skillsets and requirements. Section 2: How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? As an organisation, the RSC is amidst a huge business transformation to ensure they can deliver on its purpose to its 50,000 members across 125 countries, so internal operations need to operate at maximum capacity. The first step of the solution was a thorough audit of the RSC’s existing LAN infrastructure. The resulting recommendations made were closely aligned to the RSC’s strategies and objectives, allowing for the mitigation of the risks associated with the LAN network, and providing an opportunity for the RSC to focus more on specific business objectives within their technical remit. Employing Timico as a converged managed services provider, and advisor, to maintain its LAN infrastructure meant that the RSC could benefit from a clearly defined infrastructure with predictable overheads, achievable and transparent KPIs, a cohesive service level agreement (SLA) and outlined demarcation lines. The managed LAN solution provided by Timico, better enables the RSC with an extremely organised LAN infrastructure that underpins their business operation, and allows for clarity when it comes to expenditure and resourcing. This updated infrastructure also positions the RSC as a leader at the forefront of innovation within the chemistry society, by fulfilling their digital strategy. Technology is at the heart of all the RSC’s products and services, and a solid infrastructure is vital in supporting their entire operations. In the past, the different disciplines within the technology department involved teams working towards different objectives with a collection of providers, resulting in a fragmented infrastructure, and an inability to deliver on the RSC’s full potential. Working with Timico on their infrastructure has drawn on the RSC’s digital transformation strategy and resulted in a cohesive and scalable network infrastructure that supports its digital ambitions. It has also led to a clearly defined network model, on which the society can build and grow. Section 3: What major challenges were faced during the project and how were they overcome? Timico had to ensure the scope of work it was carrying out for the audit was closely aligned to the RSC’s objectives, to ensure that it met RSC Board expectations for approval. Although certain areas of the business knew that it was required, the project required justification for approval and the audit was implemented to achieve this. This challenge was overcome by Timico thoroughly understanding the RSC’s objectives, developed through the strong partnership between Timico and the RSC that already existed; and that had been developed over a number of years. Timico was able to accurately highlight risks involved, and mitigating activities required for the project to go ahead. Timico was also tasked with providing a LAN solution to a technical specification that followed Cisco’s recommendations and leveraged the RSC’s existing Cisco Validated Design (CVD) library. This set Timico the challenge of creating a LAN solution that, with this alignment, would allow for greater performance, increased security measures and enhanced scalability to pave the way for further growth. The audit was entirely managed by Timico, freeing up the RSC’s internal team to manage the infrastructure that had previously caused many internal problems. The RSC team can now focus solely on the realisation of their digital strategy. Timico also faced severe time constraints when completing this project. Because the RSC’s publishing platform could not be disabled, a large portion of the work had to be carried out during weekends and evenings, which presented its own problems in terms of resourcing and time allocation. However, Timico ensured that the project was completed by the required deadline, demonstrating their commitment to a successful project for the RSC, a valued customer. Section 4: What tangible benefits has the organisation seen as a result of the project’s implementation? The RSC is now able to work in a much more cohesive, time and cost-effective manner. The RSC team can now plan more effectively for the future with the increased visibility of potential risks and problems earlier in the process, thereby enabling them to save time and money by proactively managing any issues that may arise. Not only are the RSC’s internal teams more efficient, but the service they provide is more collaborative and reliable for external users. The level of detail displayed when agreeing the scope of work for the audit, and the execution of it, encouraged the RSC to adopt Timico as their trusted IT and managed services advisor from now on. This project has demonstrated a significant change in the RSC’s operations and business model, and strengthened their strategic digital plans.

1. What was the driving force behind the project – what business or technology challenge needed to be addressed? The project UK-based Brandworkz selected Zadara, provider of the Enterprise Data Cloud, to support the expansion of its hosting infrastructure on AWS. With greater flexibility, lower costs and enterprise-class features, including disaster recovery, Brandworkz was able to address the changing demands of its business and to grow as-needed to support its client base. About Brandworkz Brandworkz delivers a cloud-based brand management platform that allows companies to more effectively and efficiently manage its marketing assets, enabling brand consistency for its customers. This platform allows users to share marketing content, create and edit artwork, and collaborate with colleagues on a global basis. Customer demands Brandworkz customers see greater success by communicating its core message consistently through every channel, depending on the organisation, to consistently deliver at a moment’s notice while demanding the highest levels of customer service. To support these business goals, Brandworkz has built an IT infrastructure on Amazon Web Services (AWS) compute resources. Brandworkz’ challenges and requirements included: • The ability to deploy storage resources to meet demanding requirements, such as high-performance, volume-based storage to support video and other file types • The ability to support a mix of both Windows and Linux servers • The provision of substantial storage volumes beyond the 16TB limit imposed by many of the vendors Brandworkz evaluated • The assurance that the data was natively protected by RAID • The ability to support increasingly demanding customer requirements 2. How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? During the research phase, Brandworkz was especially interested in meeting with Zadara, as the organisation works with AWS to provide enterprise-grade storage services that connect directly to the AWS compute infrastructure. “What impressed us about Zadara is that they didn’t have any of the limitations that we found with the other vendors,” said Jens Lundgaard, CEO of Brandworkz. “We were also impressed by the fact that Zadara was available near each of the AWS data centres where we have hosting in both the US and Europe.” There were a number of other benefits to commissioning Zadara for this deployment. In a market saturated with cloud service providers, most vendors sign up new customers into lengthy contracts with no stringent service level assurances. But Zadara works differently to its competitors, delivering its hosted infrastructure as a service either on premises, in the cloud, or a combination thereof, with no upfront payments and no vendor lock-ins. As Zadara structures its solutions around the customer, Brandworkz was provided with enterprise cloud storage as a service, and features such as: • NAS and SAN service with NFS, CIFS/AD and iSCSI interfaces • Dual HA controllers • Dedicated high performance drives • Additional features such as: snapshots, replication, thin provisioning, encryption etc. These capabilities deliver tremendous support in terms of business innovation for enterprises. This was also the case for Brandworkz, as the combination of industry-standard hardware and patented Zadara software delivered powerful enterprise-class data storage and management — with the convenience of the cloud, enabling greater business agility. One of Zadara’s key differentiators is that the company offers the best of both worlds: all of the features expected from enterprise storage management, combined with the cost-effectiveness and accessibility of a managed cloud service. The ‘noisy neighbour’ problem is a common challenge occurring post migration when a cloud infrastructure co-tenant monopolises bandwidth, throughput and other resources, resulting in applications and virtual machines to suffer from performance and latency issues. With Zadara however, customers can benefit from a multi-tenant environment, while also enjoying effective insulation from the ‘noisy neighbour’ problem. Another considerable advantage for Brandworkz in choosing Zadara was the full flexibility of choice provided when it came to the installation, as all protocols, data types and locations were supported, with totally customisable enterprise grade performance and dedicated resources. This enables Brandworkz to make adjustments as the business continues to grow and needs shift. There have been no surprising escalating cloud costs experienced, thanks to Zadara’s usage-based pricing model. This feature means that Brandworkz only need pay for the storage it consumes, another flexibility feature allowing the company to scale its capacity up and down as required. Finally, in terms of support, Brandworkz saves considerable time for on-going maintenance of its storage system as Zadara delivers 24/7 proactive monitoring and support, and seamless upgrades, backed by a 100%-uptime guarantee. 3. What major challenges were faced during the project and how were they overcome? During its thorough evaluation of the market, Brandworkz had met with several vendors. Some of the vendors contacted by Brandworkz required a software-RAID controller to be added on top of the base solution. As Lundgaard described, “this seemed very cumbersome and potentially prone to having two vendors blaming each other if something went wrong.” The final stage in the evaluation was to review existing Zadara clients to ensure the product was as good as it appeared on paper. “We spoke with several Zadara clients and were thoroughly impressed with what we heard. Now that we have deployed the Zadara Solution, we understand why they were so enthusiastic.” What tangible benefits has the organisation seen as a result of the project’s implementation? Zadara exceeds Brandworkz’ requirements and expectations Zadara not only met all of its customer’s requirements, but also provided a series of additional benefits that Brandworkz had not considered. For example, Zadara provided the company with online capacity expansion, flexible RAID options with hot-spare options, snapshots, replication and mirroring. The results: • Brandworkz has been able to meet its performance targets • The business is confidently increasing its storage capacity, adding 1PB each month • Brandworkz is now able to grow as needed to support its client base • Previous performance bottlenecks have been eliminated • Data is safe and protected from unforeseen and unexpected threats • Dedicated resources and full enterprise functionality — including NFS, CIFS, Active Directory, snapshots, encryption, dedupe, backups, and more • A fully-managed cloud model that costs up to 4x less per month than AWS “The solution has exceeded our expectations and we look forward to growing our business with Zadara,” concluded Lundgaard. Zadara is available via public clouds, including AWS, Azure, Google Cloud Platform and Oracle Cloud, managed service providers, data centres, colocation partners, and on premises in customers' data centres. Customers can purchase Zadara’s enterprise-grade storage directly from within its Amazon Web Services environment. Zadara recently announced the addition of all-flash arrays to its service offering, giving customers additional options to match their performance requirements. Zadara enterprise-class storage solutions are also available to customers of VMware Cloud™ on AWS. VMware simplifies the deployment and eliminates the need for partners to refactor solutions for VMware Cloud on AWS. If a partner solution works on premises in a VMware vSphere® environment, it will easily support VMware Cloud on AWS. VMware technology partners complement and enhance native VMware Cloud on AWS service, enabling customers to realise new capabilities. For more information on the VMware Cloud on AWS partner ecosystem, visit: http://cloud.vmware.com/vmc-aws Zadara delivers dedicated resources and full enterprise functionality — including NFS, CIFS, Active Directory, snapshots, encryption, dedupe, backups, and more — in a fully-managed cloud model that costs up to 4x less per month than AWS. ----------------------------------------------------------------------------------------------------- SUPPORTING QUOTES: “What impressed us about Zadara is that they didn’t have any of the limitations that we found with the other vendors. We were also impressed by the fact that Zadara was available near each of the AWS data centres where we have hosting in both the US and Europe.” Jens Lundgaard, CEO | Brandworkz “The solution has exceeded our expectations and we look forward to growing our business with Zadara,” Jens Lundgaard, CEO | Brandworkz “As part of our infrastructure upgrade, we set an initial goal to double our performance. With Zadara, we tripled our performance. This was far beyond our expectations.” Antony Poppe, Global Network and Visualization Manager | Lawter “Zadara’s easy and intuitive management dashboard makes volume provisioning a breeze. We are seeing a 50% increase in overall application performance with Zadara.” Russel De Guzman Senior Manager for DevOps | Digital Room, Inc. “Zadara allows us to adapt quickly and flexibly to changing needs. We are impressed by Zadara’s high availability and low administrative overhead, the fast and competent support and the transparent billing.” Hans-Martin Otto WW Operations Manager KDFS | Kodak Alaris “Overall, we are seeing 80% better performance with Zadara than with our prior solution.” Chris Jones Infrastructure Architect | Netrepid “We recognised significant savings by moving from a CapEx charge to an OpEx consumption approach that complements our business model.” Steve Donaghue Director of Hosting Services | K3 Starcom “With Zadara, BASE enabled us to receive, store and share 4K rushes and HD footage of international motor racing series into one simple cloud platform at super fast speeds.” Kevin Chapman Executive Producer | Make.tv “Zadara has been an amazing partner that has helped us lay the groundwork for previously unimaginable financial and workflow efficiencies.” David Benson CTO and Co-Founder | BeBop Technology “With Zadara we moved from a storage solution that was hindering growth, to one that is enabling growth.” Anders Holm Senior Systems Engineer | Gilt “Zadara helped us solve our customer’s challenge in one comprehensive solution.” John Cecil Managed Services and Solutions Principal | CenturyLink “VMware Cloud on AWS provides customers a seamlessly integrated hybrid cloud offering that gives customers the SDDC experience from the leader in private cloud, running on the leading public cloud provider, AWS. Solutions such as Zadara Virtual Private Storage Arrays enable IT teams to reduce cost, increase efficiency, and create operational consistency across on-premises and cloud environments. We’re excited to work with partners such as Zadara to enhance native VMware Cloud on AWS capabilities and empower customers with flexibility and choice in solutions that can drive business value.” Kristen Edwards Director, Technology Alliance Partner Program | VMware

• What was the driving force behind the project – what business or technology challenge needed to be addressed Chorus, a Bristol based MSP, provides IT managed services to businesses across the UK. The firm works with clients who truly value good-quality IT services and Altaro has become their VM backup solution of choice for all their clients. In early 2018, Chorus realised they needed a reliable solution to back up their clients’ data. The solution had to offer superior technical ability over anything else available on the market both through ease of use, reliability and critically, flex and scale – essential for MSPs. They identified Altaro VM Backup for MSPs through an online industry blog and reading the positive industry feedback by other MSPs. • How did the solution address the challenges and were there any particularly innovative aspects that made it stand out As a Managed Services Provider (MSP), Chorus wanted a product to add to their portfolio that could be easily and rapidly scaled up or down depending on the needs of its different customers as part of their monthly pay for use plan. “In today’s modern world, it’s really key that we can scale up and scale down,” said Simon Dix, Technical Director at Chorus. The flexibility of Altaro’s offering set them apart. “Added to that, Altaro were aware that backing up MSPs is a critical service and clients requesting the service need definite assurance and security” Chorus needed ongoing reassurance that they could always recover a service or file, they found that with Altaro VM Backup. What major challenges were faced during the project and how were they overcome? Chorus first made use of Altaro’s free 30-day trial. The product was quickly installed and set up and protection of the VM workloads was initiated without Chorus having to enter any fixed or long-term contracts with Altaro. This kind of flexibility has been a challenge in the past and is key to Chorus in in the ever-changing IT world. Their aim is to always keep their clients backed up and recover files when needed with the latest software available in the IT services industry. Being quick to install and configure meant that Chorus could very easily protect client VM workloads administered via the Altaro console, which is straightforward to use and to train others on internally. • What tangible benefits has the organisation seen as a result of the project’s implementation? Chorus found Altaro VM Backup easy to set up and deploy while being flexible in their terms of use, with the pay-per-use setup being a huge plus. Using the solution’s Cloud Management Console to manage and monitor their clients from a centralized location is an asset – and Chorus found both running this console and training staff to do so to be a straightforward procedure. Technical support from Altaro exceeds expectations and is even readily available through an online chat functionality enabled within the product. Recently this tool helped Chorus overcome a relatively complex issue with Hyper V Clusters leaving behind orphan snapshots post backup at a client. The Chorus team simply clicked on the online chat button and Altaro were able to resolve the issues within a few minutes of clicking. That’s how modern day support should be. Like everything to do with Altaro, communication also remains easy, even for complicated issues. In Chorus’ own words. “Altaro VM Backup would definitely suit MSPs who need to support other MSPs workloads -Altaro is very easy to engage with”.

Top 30 independent chartered accountants Hazlewoods chooses fully managed Backup and Disaster Recovery from Cristie Data to improve data protection for its clients and reduce the time it would take for the business to recover from a disaster. As a result of rapid growth Hazlewoods wanted to ensure that its backup and DR capabilities met the demands of the business and its clients. Hazlewoods is one of the UK’s top Chartered Accountants and Business Advisers. It employs over 300 staff who work with clients regionally, nationally and internationally out of two offices in Cheltenham and Staverton in Gloucestershire. As another tax year went by Hazlewoods realised that its incumbent supplier could not keep up with its demands around protecting corporate and client data. Its existing solution had never resulted in an entirely successful DR test. With headcount growing by up to 15% a year and a rapidly expanding client base, on top of its status as one of the Top 30 independent accountants in the country, the firm decided it was time that changed. Hazlewoods went out to tender. The requirements were for a fully managed and dedicated cloud-based solution that would recover data within a few hours and a DR solution that was regularly tested. Most important was that it had to be a solution that was fully managed so the firm’s internal team could be freed up to focus on other IT projects that would generate commercial business gain. Hazlewoods thought that the solution proposed by Cristie Data was “spot on”. The team at Cristie Data chose a solution that would provide a sense of reassurance to Hazlewoods as well as meeting its requirements for scalability. Cristie Data delivers an enterprise grade Managed Service that enhances the firm’s data protection and disaster recovery capabilities and will provide a scalable and secure platform for the coming years. The benefits include: • Rapid recovery following a major incident or outage. • Recovery time reduced from five days to under four hours • Recovery point for data also down to under 4 hours • Built-in Disaster Recovery tests – two per year • Fully integrates with production environment so no need for further investment in primary hardware • The new Disaster Recovery environment is built on hardware dedicated to Hazlewoods • Simple operational cost rather than cyclical Capex investment • Fully managed service including proactive monitoring, reporting and 24x7 support • Data encrypted and stored at ISO27001 Tier 3 UK datacentre The new solution was up and running within a month and the first DR test had all systems available to users within just three hours. It is fully managed by Cristie Data. Hazlewoods can celebrate its 100th birthday this year in the knowledge that its corporate and client data is fully protected.

Cloud Professional Services from Navisite have been instrumental in helping two UK-based firms build the agile computing platforms needed to set them on the path to true digital transformation. A full-service provider, Navisite supervises the entire migration process, meaning clients can focus on realising the benefits of the new platform. One example is Ed Broking, a provider of fully-independent reinsurance services. A strategic decision was taken to increase capacity for innovation within the company, with the migration to a fully cloud-based infrastructure as a key step towards achieving that goal. Working with Navisite, the Ed Broking infrastructure team identified two technologies to focus on. The team decided to deploy Microsoft Office 365 to replace the ageing, in-house Exchange email server, while Microsoft Azure was chosen as the platform on which to rebuild their infrastructure. The platforms were chosen due to the enhanced levels of flexibility, security and monitoring they deliver. These benefits and features were fundamental, as Ed Broking is required to maintain top levels of data security, including compliance with the General Data Protection Regulation. The project was given an extremely tight deadline, with the contract executed in April 2018, work beginning the following month and a requirement that the migration had to be completed by August 2018. The first step was to prepare existing data sets in readiness for transfer to the cloud. Navisite was able to consolidate 2,000 Exchange mailboxes in readiness for import into Office 365. Once complete, mailboxes were migrated over the course of several weekends so that most end users noticed no disruption at all. A similar clean-up project was needed to prepare the company’s servers for migration to Azure. An audit found that there were 124 virtual servers of varying importance in use and 50TB of data that would need to be moved into the cloud. In order to accelerate the physical data transfer process, Navisite helped to identify unused and under-used servers that could be consolidated or scrapped. Once this critical step was complete, the total server count had dropped by a third – with just 80 virtual machines that needed to be prepped and moved to the Azure platform. Physical migration of server images was handled in-house, with Ed Broking engineers taking the lead. Once the preparation of optimised machine images was complete, the Ed Broking team was able to complete the migration of each server. In this way, Ed Broking team was able to schedule individual server movements whenever was most convenient - or least disruptive - to business operations. As soon as the migration of a server was complete, Navisite engineers resumed hands-on activities. Virtual image integrity and data was assessed to ensure each machine had been transferred correctly. Engineers then optimised each server, hardening security and preparing them for production use. The migration was not entirely smooth however. An issue with a third-party connectivity provider severely limited bandwidth and the ability of the company to move data between sites. The effect on performance caused several delays and jeopardised the August completion deadline as the ISP struggled to provide a solution to the bandwidth limitations. The very personalised account management aspect of the Cloud Professional Services provided by Navisite was a critical factor to recovering the project. The Navisite engineering team was able to supply a workaround that delivered enough bandwidth to continue the migration. Navisite account managers are a key part of the client project team, becoming champions of the client’s needs. Each takes personal responsibility to ensure solutions are identified and implemented as quickly as possible. This close relationship was crucial to completion of the Ed Broking migration project. Whenever problems or bottlenecks were identified, the account managers turned to Navisite engineers to develop a safe, workable solution This relationship with clients is an essential aspect of the Navisite Cloud Professional Service – and helps to ensure that the tightest of deadlines can be met. This approach allowed Navisite engineers to successfully migrate all 400 email mailboxes in just four weeks, without affecting the productivity of end users. During the same four-week period, the Navisite team also completed the migration of all 80 virtual servers and associated data into the Azure platform. Delays caused by the third-party connectivity issues had changed the deadline from “challenging” to “near impossible.” Internal efficiencies and the expertise behind Navisite Cloud Professional Services, were able to overcome these challenges and as a result, a three-month project was completed in just four weeks. Assessing the impact that Cloud Professional Services from Navisite have had at Ed Broking, CTO Dave Williams commented: “We are about to start an aggressive growth drive, so the ability to scale resources on-demand is essential. If we had stuck with our previous set-up, scalability would have come at significant cost. The move to the cloud will change the way we do business.” Ed Broking is now well positioned to meet the challenges of the future. Not only do they now have scalable infrastructure capable of supporting their growth plans, but they are also free to completely adjust the way they operate in the face of changing market conditions. Ed Broking is not the only organisation to have benefited from the Navisite Cloud Professional Service either. The National Theatre also completed a similar transition during 2018 – and they too expect the service to become a springboard to future success.

What was the driving force behind the project – what business or technology challenge needed to be addressed? Healthwise is a non-profit organisation with a mission to help people make better health decisions. People have turned to Healthwise information more than 2 billion times to learn how to do more for themselves, ask for the care they need, and say “no” to the care they don’t need. Healthwise partners with hospitals, electronic medical record (EMR) providers, health plans, care management companies, and health websites to provide up-to-date, evidence-based information to the people they serve. Healthwise started in 1975 with the Healthwise Handbook, a plain-language informational guide offering prevention tips on 190 common health problems; the guide is credited with dramatically reducing the number of visits to the emergency room by users of the Handbook. Forty-three years later, Healthwise continues to create health education content; now information technology is a critical part of delivering on its mission. This includes the development and maintenance of around 50 custom applications which have been recently migrated to the Microsoft Azure cloud environment to leverage platform-as-a-service benefits that improve operational efficiency and drive down costs. “We work with partners that rely on our information 24 hours a day, all across the world, and as such our IT systems need to be incredibly reliable and able to scale when needed,” explains Mark Studer, director IT Operations at Healthwise. “We develop a lot of apps inhouse and moving to Microsoft Azure offered us many advantages in terms of security, reliability and an ability to rapidly deploy new infrastructure. However, we recognised that to gain additional automation and optimise our application delivery, we needed a more powerful Application Delivery Controller.” How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? Healthwise looked at options across the market as Studer explains, “Our prior successful on-premise experience with Pulse Secure vADC made it the natural choice.” Healthwise has deployed several virtualised application clusters on Microsoft Azure with each instance controlled by a Pulse Secure vADC appliance which provides load balancing, and SSL/TLS offload with HTTP optimisation to improve application performance. Pulse Secure Virtual Traffic Manager (Pulse vTM) is a software-based Layer 7 application delivery controller (ADC) designed to deliver faster, high performance user experiences, with more reliable access to websites and applications, whether they run in a public cloud, private cloud or virtualised data centre, while maximising the efficiency and capacity of web and application servers. Pulse vTM is ideal for hybrid deployment and can support your application whatever the combination of environments you want to use. “Pulse Secure vADC provides incredible reliability and as we add new apps each month, the platform has proven easy to configure and we have never had any issues,” explains Studer. “Where it really excels is in its Layer-7 Scripting capability and APIs that have allowed us to increase our level of automation and carry out more complex projects.” What tangible benefits has the organisation seen as a result of the project’s implementation? The Layer 7 Scripting has been adopted by several IT admins at Healthwise and has led to significant additional benefits. Studer highlights three examples; the first is when his team built its own real-time monitoring tool using the APIs that allowed it to integrate with their existing monitoring and alerting platform to display high level network and applications metrics in a single view that would traditionally have required manually gathering reports from multiple systems. In another example, the scripting helped Healthwise to manage the upgrade process from the unsecure TLS 1.0 to the newer TLS 1.2 standard for partners that connect to its applications. “We created a simple script that allowed us to log the protocol and cipher information for each request. This allowed us to build an interactive dashboard to display how each customer was connecting to us allowing our support teams to reach out proactively to each partner to prompt them to upgrade,” he explains. The third example is the use of scripts to secure applications in the event of a newly discovered vulnerability. “If a vulnerability is discovered before a software vendor has issued a patch, in the past, we have used the scripting capability to isolate any third-party components that are at risk,” Studer explains. With more of its development workloads and applications moving onto Azure, Studer believes its choice of Pulse Secure vADC has proven a beneficial investment, “It has never let us down and we are increasingly using its features to automate our deployment processes as part of our DevOps approach to application development.”

Timico Entry for Managed Services Project of the Year: Young’s Pubs Section 1: What was the driving force behind the project – what business or technology challenge needed to be addressed? Pulling in pub-goers is no easy business nowadays – and pubs, like all other retail businesses, must place a massive focus on customer experience to keep footfall up. There’s specific pressure on these outlets – more than 11,000 pubs have shut over the past decade, whilst alcohol excise duties have been increased – and Young’s Pubs knew it needed to do more to meet customer expectations. The business was being limited by its old IT infrastructure, which was slow and unreliable, and was leaving customers dissatisfied with wi-fi strength in pubs. It also meant that pub managers were spending hours in the back office, trying to receive and send emails. All of this was holding Young’s back from growing as a business, and from focusing on future customer-centric business initiatives. Section 2: How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? In order to help the chain grow as a business, Young’s turned to Timico’s converged managed services platform in July 2018, to provide software-defined networking in a wide area network (SD-WAN) that would service the company’s many establishments. This has resulted in a network that is faster, more reliable and boasts faster download speeds, at a lower cost and with detailed location billing information. In addition, Timico has made opening new or refurbished sites now a much faster and smoother process. Previously it was taking the chain’s former provider up to 12 weeks to get phone lines up and running, but when Young’s recently acquired Redcomb Pubs, five of its 11 pub sites were connected within a few hours of completion due to its partnership with Timico – faster than the chain could ever have hoped for. Section 3: What major challenges were faced during the project and how were they overcome? The biggest challenge Timico faced during this project was the tight timeline involved – the turnaround time was a month, and Timico had limited access to the client’s sites to complete the work. The team could only gain access at certain times of the day – and not during peak periods – so finding adequate pockets of time to carry out the project work proved challenging. Timico was able to overcome this by working closely with Young’s to deliver the agreed scope of work and meet Young’s high expectations. It also required a great level of flexibility – Young’s was in constant contact, out of usual working hours. The success of the project was a true testament to both teams working together to overcome challenges as quickly as possible, which has really cemented the working relationship between both companies. Section 4: What tangible benefits has the organisation seen as a result of the project’s implementation? The partnership has resulted in many tangible benefits for Young’s – which now considers Timico an extension of the pub chain’s own IT department – as a result of the service that Timico has provided. Initially scoped out to be delivered in January 2019, the work was completed two months early, on 30 November 2018 – just in time for Christmas, Young’s busiest time of the year. The most obvious benefit is Young’s increased engagement with their customers. Just before Christmas 2018, the chain launched its own white label mobile app – Young’s On Tap – which helps pub-goers find a pub, book a table, pay or split the bill, and even choose the music in their local. All of these components are aimed at growing engagement, driving loyalty and enhancing customer experiences – and all of them are underpinned by the excellent connectivity and network speeds that Timico has enabled. At the end of 2018, the app had been downloaded over 30,000 times – demonstrating the importance of Timico’s best-in-class IT solution, to keep the growing number of app users happy and connected. Another benefit is the massive financial saving that Young’s has experienced as a result of the partnership. Its contract with Timico has provided a 33% cost reduction, whilst resulting in a better service than Young’s was previously experiencing in terms of billing visibility. Young’s previous telecoms contract was with a vendor that couldn’t provide detailed billing insights, but this was information that Young’s needed to see what the chain was spending per location – to better assess per-house spending and identify where potential cuts could be made. Now, Young’s can see exactly where it is spending money, and on what; giving decision-makers a much more rounded view of the whole operation. Young’s can easily identify any areas where the chain needs to spend additional or fewer resources, for example where a location doesn’t have enough asymmetric digital subscriber (ADSL) lines to maintain high-quality connectivity. This puts the company in a much better position when it comes to strategically planning and forecasting future business growth. The best-in-breed solution that Young’s has contracted from Timico, and its overall improved IT infrastructure, has offered massive benefits to its staff as well as its customers. The pub chain has canvassed many of its managers since working with Timico, and all have reported that they have noticed massive benefits from the changes.

Q.1 What was the driving force behind the project? What business challenge needed to be address? With less than 15 months to GDPR “Go Live” date when the GDPR Awareness Coalition launched, and awareness of the requirements associated with GDPR at 30%, it was clear that an initiative was needed to raise awareness amongst businesses of this critical piece of legislation. Given the scale of disruption posed by unpreparedness ahead of the introduction of GDPR, the GDPR Awareness Coalition was established to assist in raising awareness of the data privacy obligations as a result of implementation of GDPR on May 25, 2018. The GDPR Coalition went from concept to execution in only six weeks, launching in February 2017. Founded by Garry Connolly, President and Founder of Host in Ireland, the Coalition involved data privacy experts, vendors, legal, fiscal, event and general collaborators. Q.2: How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? The target audience for the GDPR Awareness Coalition were associations and business/user groups with wide memberships and the trust of their communities with a view of leveraging them to raise awareness of the upcoming GDPR requirements. As a not-for-profit, the GDPR Awareness Coalition, was designed to assist in raising awareness and fill the information gap of the data privacy obligations for companies big and small, from global multinationals to single employee traders, resulting from the implementation of the GDPR. The General Data Protection Regulation covers all companies that deal with the data of EU citizens, so it is a critical regulation for a wide range of companies. All involved parties needed to be initially aware and then subsequently prepared to comply with the regulation. This subject matter was complex, therefore the ethos of the GDPR Awareness Coalition was simple, based on the creation and distribution of 100 infographics covering all industry sectors in multiple languages. The GDPR Awareness Coalition was also went live on all leading social media platforms to provide easy access to information. The GDPR Awareness Coalition is volunteer led and not for profit initiative comprising Volunteer Ambassadors from 37 countries. Many of our Infographics were translated into 14 languages and the reach and effectiveness of the Coalition online surpassed even our own expectations, including 13 million impressions and 14,000 downloads of our infographics. The GDPR Awareness Coalition also won the “Think Global” community award. The GDPR Awareness Coalition effectiveness is best captured by Dale Sunderland, Deputy Commissioner of the Irish Commission for Data Protection, “All of us who were involved in raising awareness can take a great deal of satisfaction from the fact that over 90 percent of businesses and organisations knew the GDPR was coming. The GDPR Awareness Coalition played an important part in achieving that level of awareness. So, on behalf of the DPC, I want to recognise the Coalition’s valuable contribution and to express my thanks for the huge effort you personally put into making the coalition a success.” Q.3: What major challenges were faced during the project and how were they overcome? The launch of the GDPR Awareness Coalition initiative was motivated by the growing concern that GDPR awareness throughout Ireland and subsequently internationally is unbalanced among enterprise, construction and retail sectors. In response to this issue, Mr. Connolly assembled a list of 146 engaged GDPR Awareness Coalition partners that included GDPR experts, vendors, and legal, fiscal, event and general collaborators, including representatives from Digital Realty, Oxford Solutions, and PwC. Ireland has a very strong and well-respected international reputation for being a leader in the digital asset hosting sector. With many of the world’s leading companies calling Ireland home for their data hosting operations in Europe, it was a concern to the leaders of the Coalition when they read multiple reports stating that Ireland had a below-average awareness of the GDPR in comparison to other EU countries. They felt if they could help raise this awareness, they should. As a result, the GDPR Awareness Coalition was formed with the single purpose to raise awareness of the details and implications surrounding new GDPR legislation. This awareness was spread via social media, informational digital collateral, and free-to-attend events designed to educate and inform. In August, the GDPR Awareness Coalition opened up to non-Irish based ambassadors as the feeling was that it is not only Ireland that has an awareness challenge around GDPR, but that it was a global concern. Some of the comments from the business community included: · “Brilliant initiative at the right time. Proud to have been a contributor. Thanks Garry Connolly and colleagues.” · “A great effort and synergy. A great Coalition of professionals.” · “On behalf of the DPC (Commission for Data Protection), I want to recognise the Coalition’s valuable contribution and to express my thanks for the huge effort you personally put into making the coalition a success.” Q.4. What tangible benefits has the organisation seen as a result of the project’s implementation? The GDPR Awareness Coalition was a critical contributor to increasing general awareness of the impending implications of this legislation throughout Ireland. GDPR legislation was a completely foreign to affected organisations and its complexity was daunting. The GDPR Awareness Coalition was designed to alleviate those fears and ensure companies were informed and prepared to take on the impending changes. Using free-to-attend events and comprehensive infographics, the GDPR Awareness Coalition delivered information in a format that could be easily understood by organisations across all industries. In 14 months, the GDPR Awareness Coalition amassed 146 Volunteer Ambassadors throughout the world, 12,600 LinkedIn followers, 3,500 Twitter followers, and made 13 million impressions. It provided to the public 100 free infographics that were translated into 17 different languages and downloaded 14,000 times. In addition, the GDPR Awareness Coalition was recognised by the Think Global Awards for its impact on Ireland’s business landscape.

Cloud Professional Services from Navisite have been instrumental in helping two UK-based firms build the agile computing platforms needed to set them on the path to true digital transformation. A full-service provider, Navisite supervises the entire migration process, meaning clients can focus on realising the benefits of the new platform. One example is Ed Broking, a provider of fully-independent reinsurance services. A strategic decision was taken to increase capacity for innovation within the company, with the migration to a fully cloud-based infrastructure as a key step towards achieving that goal. Working with Navisite, the Ed Broking infrastructure team identified two technologies to focus on. The team decided to deploy Microsoft Office 365 to replace the ageing, in-house Exchange email server, while Microsoft Azure was chosen as the platform on which to rebuild their infrastructure. The platforms were chosen due to the enhanced levels of flexibility, security and monitoring they deliver. These benefits and features were fundamental, as Ed Broking is required to maintain top levels of data security, including compliance with the General Data Protection Regulation. The project was given an extremely tight deadline, with the contract executed in April 2018, work beginning the following month and a requirement that the migration had to be completed by August 2018. The first step was to prepare existing data sets in readiness for transfer to the cloud. Navisite was able to consolidate 2,000 Exchange mailboxes in readiness for import into Office 365. Once complete, mailboxes were migrated over the course of several weekends so that most end users noticed no disruption at all. A similar clean-up project was needed to prepare the company’s servers for migration to Azure. An audit found that there were 124 virtual servers of varying importance in use and 50TB of data that would need to be moved into the cloud. In order to accelerate the physical data transfer process, Navisite helped to identify unused and under-used servers that could be consolidated or scrapped. Once this critical step was complete, the total server count had dropped by a third – with just 80 virtual machines that needed to be prepped and moved to the Azure platform. Physical migration of server images was handled in-house, with Ed Broking engineers taking the lead. Once the preparation of optimised machine images was complete, the Ed Broking team was able to complete the migration of each server. In this way, Ed Broking team was able to schedule individual server movements whenever was most convenient - or least disruptive - to business operations. As soon as the migration of a server was complete, Navisite engineers resumed hands-on activities. Virtual image integrity and data was assessed to ensure each machine had been transferred correctly. Engineers then optimised each server, hardening security and preparing them for production use. The migration was not entirely smooth however. An issue with a third-party connectivity provider severely limited bandwidth and the ability of the company to move data between sites. The effect on performance caused several delays and jeopardised the August completion deadline as the ISP struggled to provide a solution to the bandwidth limitations. The very personalised account management aspect of the Cloud Professional Services provided by Navisite was a critical factor to recovering the project. The Navisite engineering team was able to supply a workaround that delivered enough bandwidth to continue the migration. Navisite account managers are a key part of the client project team, becoming champions of the client’s needs. Each takes personal responsibility to ensure solutions are identified and implemented as quickly as possible. This close relationship was crucial to completion of the Ed Broking migration project. Whenever problems or bottlenecks were identified, the account managers turned to Navisite engineers to develop a safe, workable solution This relationship with clients is an essential aspect of the Navisite Cloud Professional Service – and helps to ensure that the tightest of deadlines can be met. This approach allowed Navisite engineers to successfully migrate all 400 email mailboxes in just four weeks, without affecting the productivity of end users. During the same four-week period, the Navisite team also completed the migration of all 80 virtual servers and associated data into the Azure platform. Delays caused by the third-party connectivity issues had changed the deadline from “challenging” to “near impossible.” Internal efficiencies and the expertise behind Navisite Cloud Professional Services, were able to overcome these challenges and as a result, a three-month project was completed in just four weeks. Assessing the impact that Cloud Professional Services from Navisite have had at Ed Broking, CTO Dave Williams commented: “We are about to start an aggressive growth drive, so the ability to scale resources on-demand is essential. If we had stuck with our previous set-up, scalability would have come at significant cost. The move to the cloud will change the way we do business.” Ed Broking is now well positioned to meet the challenges of the future. Not only do they now have scalable infrastructure capable of supporting their growth plans, but they are also free to completely adjust the way they operate in the face of changing market conditions. Ed Broking is not the only organisation to have benefited from the Navisite Cloud Professional Service either. The National Theatre also completed a similar transition during 2018 – and they too expect the service to become a springboard to future success.

Everton FC, based in Liverpool, is a top-flight football club and one of the founding members of The Football League. Back in December 2017, the Club was seeking an automated solution to manage its data and GDPR compliance. Challenge: Everton FC’s manual spreadsheet-based data mapping and processing was cumbersome, struggled to account for many adhoc requests, and would leave the club exposed under the EU GDPR. An automated solution was needed to achieve and maintain compliance. Solution: SureCloud’s GDPR Suite, incorporating five key cloud-based applications, was selected and deployed. Benefits: • Managing GDPR obligations confidently • Able to demonstrate efforts of working towards GDPR compliance at the click of a button • Automated auditing of previously untracked data processes • All known data flows mapped and risk-assessed • Dashboards giving a real-time status of data mapping, transfers, incidents, and requests. Multiple data sources, multiple manual processes: The scale and diversity of the data handled by Everton FC’s data protection personnel is extensive. Information on over 32,000 season ticket holders, a database of over 600,000 registered fans, as well as details on players, agents, suppliers, employees, and individuals associated with the club’s Community charity and partner school, is all held and processed centrally, and much of this information is highly sensitive. This data and all of the processes associated with it were being manually managed and tracked in a series of Excel spreadsheets. With multiple requests and queries to respond to every day, the club’s Data Protection Officer was struggling to record and manage smaller adhoc queries, incidents, and tasks. With GDPR due to mandate much tighter restrictions on how the club processed, managed and shared its data – as well as on the reporting of any incidents that did occur – the club needed a more comprehensive and reliable tool in place before the 25th of May 2018. Five applications, a single system To help address this, the club approached its long-standing IT support provider NCC to find a solution. NCC recommended the SureCloud GDPR Suite, delivered on the SureCloud platform. After SureCloud had successfully demonstrated the ability to provide full visibility for management and automation of GDPR processes across the organization, Everton FC selected the cloud-based suite of solutions. The football club chose to deploy five applications within the GDPR Suite. The GDPR Program Tracker was selected to enable the club to map all its disparate data and workflows using intelligent risk-based questions. GDPR Management provided Everton FC with all its mandatory GDPR business-as-usual processes, including the tracking of all data transfers, logging and maintaining processing records, facilitating Data Protection Impact Assessments and collecting and managing subject requests. Information Asset Management was selected to record and maintain the club’s entire data inventory, and Compliance Management for GDPR was chosen to help Everton FC speed up their process of attaining compliance and the on-going remediation of risks as they occur. Finally, Incident Management for GDPR was added to meet the GDPR requirement of logging, tracking and notifying the ICO of any data breaches, should an incident arise. In partnership with NCC, SureCloud worked closely with Everton FC determining which data and systems they used and which third parties they shared information with. This was an extensive task that involved working with various departments within the club, but the SureCloud Suite helped to streamline it. “Each time you add an information asset, it means that a lot of the information is already in the system when you move on to mapping, and then to processing,” said Ian Garratt, Data Protection Officer at Everton FC. “Essentially, it got quicker and easier to crunch the numbers and populate the appropriate fields the more we used the platform.” Two dashboards were created according to Everton FC’s specific needs: one to show all data mapping and transfers, including where data is being held and who it is being shared with; and one showing incidents and requests, including a subject request register and incident tracker path. This gives the team an immediate overview of which requests, are still outstanding, such as a request for an individual’s personal information to be erased from the database and which deadlines are coming up. Comprehensive data mapping- Now, all of Everton FC’s disparate data are mapped, risk-assessed and tracked in a single centralized system. All changes and requests are automatically tracked so that activity records and data audits can be produced at the click of a button. Instant incident reporting. Should an incident like a suspected data breach occur, it is identified and reported immediately and automatically. The club’s data protection team can select which asset has been affected and immediately determine the severity of the incident and whether it needs to be reported to the ICO. Should it need to be escalated, the report is available instantly. “Things are under control so that if the worst does happen, we can understand it quickly and comprehensively,” said Garratt. “We can also demonstrate all the processes we have in place to protect this massive amount of data. It’s prevention rather than cure.” An evolving system SureCloud is currently adapting the Incident Assessment tool to meet Everton FC’s specific requirements: “At the moment all incident assessment is based on asset type; for example, the biggest one we currently have is emails out to the database,” Garratt explained. “That database includes hundreds of thousands of people, so an incident might automatically be shown as high-risk even if an email has just been sent to a few people. Being able to tailor the system as we get more used to it is really useful; it means that we’re developing the platform around our needs.” Testimonial from Ian Garratt, Data Protection Officer at Everton FC: “The SureCloud GDPR Suite isn’t just a compliance tool; it’s a comprehensive management tool. We now have a continuous, real-time status of where we are and what we need to be doing in terms of data processing, documentation and risk management. It would have simply been impossible to achieve this manually. SureCloud has not only helped us to work towards GDPR compliance they have optimized our internal processes and positioned us strategically for the future. “We are now tracking and recording every single data request in a centralized way. With NCC’s support, SureCloud’s solution has brought a comprehensive clarity to our data processing that was impossible to achieve with manual spreadsheets. The system is so intuitive; it has helped us streamline multiple processes and undertake impact assessments that we couldn’t handle before. “The penalties for not achieving GDPR compliance are severe – up to 4% of our revenues, or €20 million. It was imperative that we got a solution in place that could not only help us achieve GDPR compliance, but would also make it quick and easy for us to demonstrate that compliance at any point, on request. SureCloud’s GDPR Suite fit the bill.”

Full Nomination Category: GDPR compliance Project oft he Year Nomination title: All-In-One Compliance Packages protect your data Driving force: As the world embraces new technologies, it must also accept and prepare for complex challanges, most notably, personal data theft and cyber attacks. In 2016, the European Commission released a new regulation on data protection that overrode the existing national laws oft he 28 EU member states. This new regulation supports what is known as the General Data Protection (GDPR) that ains to fortify data protection. There is a pressing need for organizations to assess their current enviroment and implement the revised data framework if they aim to GDPR compliant. HQM Induserv GmbH is a subsidiary of the HQM Group. Their know-how consists of four core areas: quality service, container management and parts cleaning, metrology, calibration, job measurement and materials technology. The customers of HQM Induserv GmbH come from the plant and mechanical engineering, the automotive sector and medical technology. Customers value HQM induserv GmbH for its innovative strength and technological leadership. The growing demands of the market and the rapid technical progress - including the automotive supplier sector - a consistent quality assurance for all, so that the HQM Induserv GmbH attaches great importance to compliance with the highest safety and security guidelines in the field of IT infrastructure. Challenges: How can the confidentiality of sensitive data be guaranteed? What options exist for providing easy and efficient authentication for a system at the same time? How can one meet these requirements in an effectively managed IT-infrastructure without being depended on expensive and often highly inflexible package solutions? The access to sensitive data is often only handled via existing authorisation concepts. However, external service providers, the administrators of said authorisation concepts and attackers who impersonate those administrators can get access to this sensitive data as well, even if the data was encrypted. Logging onto an IT-system by using a password suffers from its own divergent requirements: on the one hand a high-level of complexity for the password (secret) is necessary so that it can’t be found out through simple spying techniques; on the other hand, that level of complexity cannot be so high that the user is unable to remember his or her own password. Since security is most often given the highest priority, complex password policies lead to the infamous scribbled note hidden under the keyboard or to extremely time-consuming support efforts on the part of the administrators, due to the work involved in re-setting forgotten passwords or those that were incorrectly typed in several times over. HQM induserv GmbH was looking for security solutions for 2-factor authentication and encryption. During these discussions, digitronic® was given expert knowledge on the security issues 2- factor authentication and encryption during the audit in accordance with ISO 27001 and the new legal requirement of the EU General Data Protection Regulation (EU GDPR). After experiencing digitronic® live, it was no longer difficult for HQM induserv GmbH to decide on the product All-In-One Compliance Package. HQM induserv GmbH was particularly impressed by the integration possibilities into the existing environment. Innovative aspects: The solution to this problem is the encryption of sensitive data in combination with a user administration that is separate from the existing authorisation concept, which helps to regulate the access to the sensitive data. With this separation, administrators are freed from the suspicion of willingly or unwillingly accessing sensitive data. Authorised users, on the other hand, are able to work with the encrypted data as they are used to. This way, the necessary acceptance of the solution by the user can be achieved. With HiCrypt™ 2.0, the access key to sensitive data is back in the hands of the people who are responsible for its confidentiality. IT administrators provide the infrastructure, yet they do not give out the keys. HiCrypt™ 2.0 combines this guarantee of owning the only key with a comfortable use, ingenious simplicity and a flexible adaptation to your protection needs. To increase security, HiCrypt™ 2.0 supports the authentication of authorised users on the encrypted network drive with the help of a two-factor authentication. SecureLogon 2.0 is 2-factor-authentication in which a highly complex secret is stored on a secure Token and unblocked by typing in a simpler PIN. The high level of security is a result of the fact that now 2 factors are necessary for successful authentication: the secure Token with the secret (possession) and the PIN (knowledge) required for unblocking. HQM induserv GmbH convinced the key argument in favor of digitronic® that the All-In-One Compliance package is a completely reliable security package that scores with a host of great features and intuitive operation. Particularly noteworthy is the on-site installation, which ran extremely professionally and without complications during operation. The excellent support with a guaranteed response time of less than 24 h can also only be rated as positive. Benefits: The All-In-One Compliance-solution is the highly effective step towards improving organisation’s information security, including HiCrypt™2.0, data encryption for network drives with 2-factor-authentication plus Secure Logon™2.0, the state-of-the art solution with quick and easy access to system via security token and PIN, but also with android smartphone. As result our research and development projects in the past, in which we are working in close collaboration with our major clients, we will present this innovation as a future way of mobile, platform-independent confidentiality, in combination with a smartphone technology, that can also be used in IoT. Whether companies want to strengthen the security for their confidential construction and development data, management or HR data, companies are seeking ISO 27001 certification, undergoing an Information Security Assessment (ISA) audit or to meet the requirements by the EU GDPR, the All-In-One Compliance-Package fulfill all requirements concerning 2-factor-authentication and team encryption. HiCrypt™2.0: data encryption for network drives with 2-factor-authentication. Highest level of confidentiality plus comfortable usability, simplicity and flexibility HiCrypt™2.0 offers the "key-sole possession guarantee". No matter where organisations store documents, they hold the key to the safety in own hand. As part of the All-In-One solution HiCrypt™2.0 provides the missing piece of puzzle to pass audits according to ISO 27001. Secure Logon™2.0 combines two factors: Something organisation knows and something organisation has into an innovative and easy, state-of-the art solution. Quick and easy access to system with security token and PIN. No complex Public-Key-Infrastructure is needed. The Token Engine, designed and developed exclusively for the 2-Factor-Authentication, is modular with an extremely flexible architecture which offers a wide range of possibilites for further developments. For corresponding references and reports see https://www.digitronic.net/en/products-and-solutions/all-in-one-security-packages Brief summary 5 bullet points: digitronic® wants to make the modern digital world secure – “Enjoy the new digital freedom without any risk” All-In-One Compliance Package protects human values The product is easy to install, intuitive, reliable and without any backdoor German software development – IT-security made in Germany – We want to win this award to receive more publicity and make a mark in the worldwide software security market.

• What are your product's/solution's key distinguishing features and/or USP? APC Smart-UPS single-phase UPS with Li-Ion battery fills industry gap by addressing customer demand for greater resiliency, simplified maintenance and lower cost of ownership. The new Solution brings the Power of Lithium-Ion UPS for IoT and Edge Computing Applications. APC’s Li-Ion battery offer delivers better performance and longer shelf life that is not currently available with sealed lead acid battery technology. With the Li-Ion solution, Schneider Electric is enabling customers to operate more efficiently and significantly reduce the cost and risk associated with managing their power protection equipment. Business-critical applications and IoT systems are being moved closer to the edge of the network to reduce latency, enhance connectivity and improve performance. As a result, the criticality of these distributed IT environments has become paramount to everyday business operations. While effective power management is essential, these sites often lack dedicated IT staff with the proper expertise to tackle the task at hand. This means regular maintenance of power protection equipment, such as an uninterruptible power supply (UPS), can be overlooked, potentially leading to unplanned downtime that can affect business performance and lead to costly replacement due to poorly maintained equipment. Li-Ion battery technology offers a host of benefits that make it an attractive and affordable option for a growing set of businesses reliant on distributed IT infrastructure. End users need better performance in a smaller footprint with easier maintenance, all while lowering total cost of ownership (TCO) over the life of their device, For this reason, Schneider Electric is expanding its APC Smart-UPS portfolio with a Li-Ion battery option for its single-phase offer. For years, Schneider Electric has featured Li-Ion across its portfolio of power protection solutions, including its industry leading three-phase UPSs and APC Back-UPS offer. Now, it has expanded its use of Li-Ion technology for its single-phase Smart-UPS portfolio with APC’s new line of Li-Ion Battery UPS. Smart-UPS On-Line offers several maintenance and cost-saving benefits including: • Longer life span: Li-Ion batteries can have a service life upwards of 10 years • Smaller size and weight: Due to higher energy densities, Li-Ion batteries have a much smaller footprint and weigh about 30 percent less than sealed lead acid batteries. • Lower maintenance and total cost of ownership: With double the battery life, the amount of maintenance and associated costs required over the life of the UPS is reduced by up to 53 percent. • Safety: APC’s proven record of safety and best-in-class design and adherence to safety regulations (UL 1973, UL1642/IEC62133) provides added peace of mind. • Better performance at higher temperatures: Li-Ion batteries can operate at higher average temperatures (e.g., 40°C/104°F) without degradation to UPS performance of runtime. • Extended runtime: Smart UPS On Line can be configured with multiple Li-Ion battery packs to meet aggressive runtime demands based on IT and business needs. • Remote management capabilities: Available with a preinstalled Network Management Card (NMC) option, this solution can enhance visibility of edge environments with monitoring and control capabilities. • Lower CAPEX - the cost of Li-ion has already reduced, being 10 times more expensive than VRLA just a few years ago, to only 1.2 to 2 times more expensive as of 2018. • Cost Savings - Taking these factors into account Li-ion technology delivers a lower total cost of ownership over the course of their expected life as compared to equivalent VRLA battery UPS solutions. APC by Schneider Electric estimates its Li-ion offerings provide a TCO savings of up to 35% • Connected, IoT-enabled solution - The UPS can also connect to Schneider Electric’s cloud-enabled EcoStruxure™ IT platform, which allows customers to leverage data-driven insights about the health and status of their UPS devices to simplify maintenance and optimize performance. • What tangible impact has your product/solution had on the market and your customers? As companies increasingly adopt distributed IT strategies, putting digital technology in more and more locations, they need to consider the risks their organisation may face should these devices fail – and how to mitigate those risks. Much of the distributed technology supports Internet of Things (IoT) applications, which drives the need for edge computing. That involves myriad computing and networking devices installed in all sorts of areas outside traditional data centers: branch and home offices, retail locations, factory floors, even outdoor sites such as wind and solar installations, to name a few. This infrastructure is critical to company efforts at improving agility and making the most of real-time data. In that sense, there’s great risk should any component in the chain fail, such as due to power irregularities or outages. In such instances, uninterruptible power supplies (UPSs) are required to power devices when utility power falters or fails. The good news is, UPSs are now increasingly up to the task. For decades, most UPSs relied on valve-regulated lead-acid (VRLA) batteries, also known as sealed lead-acid batteries. While they did the job, Lithium Ion or Li-ion offers improvements in a number of areas. For starters, Li-ion batteries are about 30% lighter than VRLA batteries and significantly smaller. That’s important especially for longer run-time applications because it means more energy can be stored in the same space; or the same energy in a smaller space. What’s more, Li-ion batteries can withstand temperature fluctuations better than VRLA batteries, making them better suited to locations with higher temperatures. All of these advantages add up to expand the realm of possibility for where UPSs based on Li-ion batteries may be used, which is a good thing for any company with an expanding digital footprint. The possibilities are nearly endless but to get a sense of the sorts of applications where UPSs would be a good idea, consider these: • Retail point-of-sale and back-office systems: We’ve all probably been in a store when the cash register or credit card verification system wasn’t working quite right. It adds up to irritated customers and, probably, lost sales. A UPS can eliminate failures due to utility power issues, including brownouts, voltage spikes and outages. • Automated teller machines (ATMs): We’ve all likewise likely had the experience of going to an ATM, probably in a hurry to get some cash, only to find it’s not working. It’s frustrating to say the least. While UPSs won’t help ensure there’s always cash in the machine, it can protect it from outages due to power disruptions or failures. • Embedded products: Sensors can live inside just about anything today, sending all sorts of valuable information – so long as the power doesn’t go out. While high-value applications such as medical diagnostic equipment and factory floor process controllers are likely already protected by UPSs, Li-ion can extend protection to something as simple as a vending machine. To date companies have often been challenged to have UPS protection for these and many other applications due to factors such as a lack of space on wall-mount racks, in shared IT spaces or in mixed-use areas such as branch offices. Sealed lead-acid battery-based UPSs also require occasional maintenance, which can be a problem if access is an issue, or appropriate personnel aren’t available. Li-ion batteries help address each of these issues with their smaller size and reduced maintenance. Indeed, in some cases, the Li-ion battery will last as long as the UPS itself, eliminating the need for maintenance altogether. The Li-ion batteries that APC by Schneider Electric uses in its UPSs all comply with the new UL safety certification (UL 1973 Sec 5.7 & 5.8) that details fire protection standards for battery-use in “stationary applications” including UPSs. In fact, that standard covers the entire energy storage system, including the enclosure. The batteries that APC uses also comply with three other standards designed to eliminate the risk of fire from Li-ion battery cells: UL 1642 Standard for Lithium Batteries, IEC 62133 and UN38.3. The batteries that APC uses are all sourced from best-in-class Tier 1 battery cell manufacturers and battery pack integrators. Complying with these various standards requires having a robust housing around the battery pack to offer containment and provide further protection against any problems. It also comes with a battery management system to monitor and control the energy flow in the battery pack. When it comes to UPS batteries, APC ensures safety first, meaning users will benefit from the significant advantages that Li-ion offers in UPS applications. In addition to safety features, key benefits of Li-ion in UPS applications include: 1. Lighter Weight – Li-ion batteries weigh about a third less than traditional valve-regulated lead acid (VRLA) batteries, which makes them easier and safer to install in a wider variety of locations (a topic we covered in this previous post). 2. Up to 2 Times the Battery Life: When compared with their VRLA counterparts, Li-ion batteries deliver a longer life and can also withstand a far greater temperature range – up to 40° C (104° F) – without degradation to the voltage or runtime performance. 3. Greater Cycle Times: Li-ion can cycle some 5,000 times or more vs. about 500 for VRLA batteries. • What are the major differentiators between your product/solution and those of your primary competitors? Smart-UPS with Li-Ion utilise the latest in Lthium-Ion battery technology to drive energy efficiency and reduce total cost of ownership over the course of the lifecycle for end-users. It is a far superior solution when compared to UPS’s using traditional Valve Regulated Lead Acid (VRLA) batteries and offers greater sustainability aspects as companies become more environmentally conscious. Additionally it connects to Schneider Electric EcoStruxure IT, Data Center Management as a Service (DMaaS) solution for 24/7 advanced insights and remote monitoring capabilities from any location, at any time. EcoStruxure IT, and EcoStruxure IT Expert are the Industry’s first vendor-neutral, Cloud-based DMaaS software solution. It provides global visibility from anywhere, at any time on any connected device including tablets or smart devices and deliver data-driven insights into critical IT assets, which helps customers mitigate risk and reduce downtime. Key benefits include: • Vendor-neutral and multi-tenant monitoring platform enabling partners to grow their services offer to include power and cooling. • Global visibility into their customers’ infrastructure – in the cloud or at the edge – with data-driven recommendations to improve performance, efficiency and reduce costs. • Global view of inventory, alarms, and recommendations to resolve; also with analytics and benchmarking. • The vendor-neutral software monitors and analyses the operation of any IoT-enabled data centre solution, ensuring predictive maintenance or immediate response in the case of an issue.

1. The City of Stockholm’s power network is under severe stain. At the same time, the city has a target to supply a proportion of its heating needs using waste heat from data centres around the capital. The peak demand for electrical power and heat are coincident in Stockholm and occur at times when external temperatures are very low. As a responsible business, DigiPlex has developed an innovative solution in which up to half of the standby generators serving its Stockholm data centre can be run as combined heat and power engines on demand from the city’s power grid operator. The generators produce green electricity to support the city’s electrical supply while the waste heat they produce is captured and used in the city’s district heating system. The advantage of this innovative solution is that the generators are critical assets costing £0.6million per unit, yet for 98% of the year they would normally remain idle. This solution uses these high-value assets to generate additional revenue for the company through the sale of electricity to the grid and from the sale of heat to the district heating system. 2. DigiPlex currently has 10.5MW of installed stand-by power generation at its Stockholm data centre. The data centre’s electrical infrastructure has been designed on a 2N basis so installed generator capacity is at least twice the contracted data hall load. At this level of resilience there is significant over-capacity in generator installation. The generators run on renewable biofuel. The green electricity produced by the generators is used to power the data centre with excess sold to the local electricity network provider. At the same time waste heat from the generators’ cooling and exhaust systems is captured and supplied as high grade heat to the city’s district heating system. The generator cooling system runs at 90℃, which is an ideal temperature for export to the district heating network. A small amount of electricity is also used to power the heat pumps to raise the temperature of the heat reclaimed from the IEC units to 90℃, so that it too can be utilised by the district heating system. The solution is being trialled on one generator initially. Under Phase 2, heat from the engine’s 430℃ exhaust gases will also be captured and exported to the district heat system. Under future phases additional generators will be connected. The benefit to city is that the generators are available year round 24/7, so additional electrical power is always available to the grid supplier, helping improve resilience of the local electrical infrastructure. From DigiPlex’s perspective the solution enables high value assets to be used to generate additional revenue, which will be reflected in overall costs to DigiPlex’s customers in this colocation data centre. The details of the solution are as follows: Each 2000kW generator is run at 80% capacity to produce 1600kW of electricity: • 1000kW of this electricity is sold to the grid • 500kW is used by the data centre and • 100kW is used by the IEC units’ extract air heat pumps The quantity of waste heat recovered from each generator for export to the district heating system is: • 550kW from the jacket water • 740kW expected to be recovered from the exhaust gases (under Phase 2) • 550kW from the IEC heat reclaim The benefits to the business from this approach are significant: • There is a revenue stream from export of 1000kW of electricity to the grid • In addition, DigiPlex is paid a standby fee for being on a Demand Generation Agreement with the local network provider and it is also paid if/when it is called upon to remove load from the grid • Revenue from the sale of electricity contributes to the cost of the 500kW of electricity consumed by the data centre • There is also a revenue stream from the heat reclaimed from the generator and data centre cooling system which is exported to the district heating system • And, there will be an additional revenue stream from the captured generator exhaust heat exported to the district heating under Phase 2 of the scheme in the near future. By way of example, one generator would typically produce 1600kW of electricity (80% loaded) and 1760kW of heat for sale to the district heating system. Hence a 10 hour run would generate a revenue of circa SEK 10.5k from the combined sale of heat and generation of electricity. From a business perspective the costs are minimal. There is: • Capital expenditure in modifying the generator cooling and exhaust systems • Capital expenditure in modifying the IEC heat recovery system • Additional life cycle costs from bringing forward maintenance activities from increased generator run-time • The cost of generator biofuel This responsible, innovative solution is economically, environmentally and socially sustainable. The scheme is expected to deliver a positive business income when fully operational, which is an additional revenue stream to the core business. At the same time it reduces the amount of heat DigiPlex discharges to atmosphere. The project also supports the local community by supplying the district heating system with enough reclaimed heat for up to 3500 modern dwellings while adding resilience to the local power infrastructure at times of high demand. The success of this project could see other data centres in the DigiPlex portfolio being similarly adapted. 3. The scheme is expected to deliver a positive business income when fully operational, which is an additional revenue stream to the core business. And, because it is separate to DigiPlex’s core business it does not jeopardise DigiPlex’s existing business Service Level Agreements. 4. Quotes "The partnership with DigiPlex shows that heat recovery to district heating systems is also compatible with indirect air-to-air cooling technology. It represents a key step towards our vision of using data centre heat to contribute to a more sustainable society. As part of our drive to make Stockholm fossil fuel-free, our objective is that 10 percent of Stockholm’s heating needs shall be provided by recovered data centre waste heat,” says Anders Egelrud, CEO at Stockholm Exergi. "Digitalization must go hand in hand with the development of environmental technology. With Stockholm being in the absolute forefront of both fields this is a natural step for the city. Utilizing smart technological solutions to make the most of synergies between recovered data center heat and the city’s heating needs is a part of the environmental objective to become fossil fuel-free by 2040. I am determined to make Stockholm a major hub for sustainable data centers,” says Karin Wanngård, Mayor of the City of Stockholm.

The only product on the market that is infinitely adjustable in Watts from 0 to 5500, with the unique feature of digitally switching from A to B circuits. HotBoxx-I has the highest range of variable airflow on the market. The Delta T temperature can be set to your requirement (8°C - no problem) and machine will adjust accordingly. Solid state technology! The Hotboxx-i has the most accurate settings possible. Customers can draw power and simulate heat to test any environments or simulate precise power settings on a UPS. Our primary competitors do not have:- • Inbuilt Switching from A to B Circuits, as servers do digitally and seamlessly. • Infinite settings upto 5.5kw in a 6U frame height. • Integrated data logging of input and output temperatures, (any additional sensors for airflow or pressure etc can be added) • Networking of all Hotboxx-I Emulators with remote off-site control. BBC Wales HQ, Data Centre, TV and Radio studios recently employed the use of Hotboxx-I to accurately simulate exact Wattage in divisions of Kw and were able to adjust the machines to 10, 40, 60, 80 and 100% of load. With our Hotboxx-I successfully coping with this!!

Key distinguishing features: Improved efficiency, reliability and transparency in the control and monitoring of the power and data centre environment. The tangible impact our product has had on our customer is seen in the cost savings; not only by ensuring more efficient operation, but in lower maintenance and reduced loss of revenue through breakdowns, thanks to the innovative and predictive algorithms and features designed into the system. The major differentiators between our product and that of others available on the market is the single, consolidated platform which connects to all their OEM equipment and makes the data available in an easy-to-understand graphic, where ever you are. There are many products available which allow similar remote monitoring of a generator, or a UPS, but very few (if any) which give it all to you in one product. This, coupled with the peace-of-mind of knowing your data centre is running on a on a system tried and tested on over 45 commercial sites with improved reliability throughout the design, makes the UC, one of a kind.

In the NLDC data center in Oude Meer, a lot of effort has gone into replacing the UPS Systems in cooperation with technology partner Huawei. The system was put into service after a week of intensive SAT tests in the summer of 2018. This new UPS guarantees the long-term continuity of the services that NLDC in Oude Meer provides for a long time. NLDC is the largest hosting and connection service provider in the Netherlands. With 7,700m2 colocation space and its Tier III with Tier IV additions facility, it provides customers with data center hosting services. NLDC firmly believes that digital transformation provides opportunities for sustainable development. Therefore, NLDC has vigorously promoted its digitalization and sustainable business development, and began to explore a new generation of modular UPS systems with hot swap functions a few years ago to ensure optimal service continuity in the future. NLDC has the following requirements on new-generation UPS systems: • Space-saving • Easy for installation • High efficiency and reduced electricity fee • With the hot swap function, the O&M is simple and efficient. Minimize the single point of failure and reduce the average recovery time as much as possible. • Modular design, quick deployment, and time-saving The ability to innovate based on customer demands was an important factor for NLDC’s decision to cooperate with Huawei in order to realize this project. Huawei is a company that combines deep technical expertise and significant investments with the ability to develop new solutions based on customer demand. Before the cooperation, NLDC and Huawei held many interesting and heated discussions. Henk Veldwijk, technical consultant & architect at NLDC, and Hans Hekman, senior data center manager at Huawei, kept the project on the right track. Finally, after intensive consultation with head office and Huawei’s R&D department in China. After an in-depth discussion with Huawei headquarters and R&D department, NLDC completed the development, test, and installation of the UPS. FusionPower (the UPS solution in this project) is a highly integrated power supply and power distribution solution with a minimum capacity of 1200kVA (NLDC adopted the 1200kVA solution in its data center) or 1600kVA per system. With the flexible combination, the power system is easy to scale-up and to match the mainstream transformer capacities (1250kVA, 1600kVA, 2000kVA, 2500kVA, and 3150kVA). Features and USP: 1. Space-saving, time-saving, and CAPEX-saving: Compared with similar products in the industry, Huawei FusionPower has obvious advantages in saving space, time, and OPEX. Huawei FusionPower is efficient in space utilization. Considering the space occupied by UPS and power distribution, Huawei FusionPower solution saved 28%~39% spaces comparing with its major competitors (parallel solution for 1200kVA). When it comes to the CAPEX, the saving is 29%~31%. Because of the highly integrated design with reduced cable connection for installation, the time for installation is also reduced from 108 man hours (3 units of 400kVA parallel solution for 1200kVA) and 80 man hours (2 units of 600kVA parallel solution for 1200kVA) to 12 man hours. 2. High energy efficiency for OPEX saving: Efficiency is always one of the key advantages of Huawei UPS solution. With an efficiency of 97% (96.5% at 20% load), FusionPower helps NLDC save considerable electricity fees in the life cycle. 3. Easy O&M, ensured business continuity and reliability: The FusionPower adopts a modular design and supports hot swap of power modules, bypass modules, and control modules, which means better power supply continuity. In addition, the hot swap feature ensures uninterrupted maintenance and shortens the maintenance time to 5 minutes, improves availability and reduces O&M costs. The built-in iPower feature of FusionPower transforms dumb devices into smart devices. Provides full-link visualized power supply and distribution link management. The nerve endings are deployed to each component and the key component of the power supply and distribution system. Proactive detection and early warning are used to prevent passive faults from being proactively handled, the faulty components are proactively isolated. The out-of-warranty components remind the procurement personnel in advance to reduce the 50% alarms and reduce the major accident risks of 100%. The vulnerable components in power system such as battery and capacitor are well monitored for reliability concern. For each battery cell, the temperature, internal resistance, voltage, current, SOC, and SOH are monitored in the built-in battery management system. The alarm will be triggered when the capacity of a capacitor drops under the threshold. In addition, in the traditional UPS system, the weak connection of cable and connector is a major cause of over temperature and fire. O&M engineers are asked to monitor the temperature on connectors to eliminate the risks. In FusionPower solution, the temperature on connectors is also monitored by the temperature sensor, the abnormal temperature increase will be notified to on-duty engineer immediately. All the efforts are purposed to simplify the maintenance work and maximize reliability. Henk Veldwijk Comments: "This cooperation is very successful for both parties. It complies with the core values of NLDC's" Dare, Do, Durable", and achieves the NLDC's expectations. This lays a solid foundation for the good partnership between the two parties in the future."

Raritan, a brand of Legrand, recently introduced a new range of Residual Current Monitoring (RCM Type B) options for ‘intelligent PDUs.’ These new RCM modules include a patented self-test functionality designed to avoid the need for manual RCM testing by electricians in the data center, causing potential downtime of the equipment. Intelligent PDUs With RCM Type B Patented Self-Test Function These RCM modules with patented self-test functionality are the result of extensive R&D efforts by Raritan. Raritan wanted to simplify the way users deploy residual current monitoring at the rack level by making it easier to test and maintain the circuitry, and ultimately comply with electrical standards. According to Raritan, adding RCM to the Rack PDUs is the most efficient way to manage potential leakage current risks from the IT equipment. With this vision/philosophy in mind, the Raritan R&D engineering department designed 3 types of RCM sensors as well as a neutral conductor monitoring solution to provide customers with a more reliable data center infrastructure, plus in keeping the data center a safe working environment. The types of residual current monitoring that Raritan now offers on its power products with RCM option include: * RCM Type A - detecting AC and pulsating DC leakage * RCM Type B single channel - detecting both AC and DC leakage for all lines * RCM Type B three channel - detecting both AC and DC leakage on each line What tangible impact has your product/solution had on the market and your customers? • In parallel to RCM, European data center standards such as EN 50600 are defining the need for neutral current monitoring. EN 50600 8.2.1 for example, defines the need for neutral current monitoring as a mean to prevent overloading and overheating of the neutral wire. Raritan’s R&D vision to add RCM to the Rack PDUs as the most efficient way to manage potential leakage current risks from the IT equipment responds to the requirements being set by the EN 50600 standard. • Some European countries such as Germany and France have made periodic inspection of data centers compulsory to protect its workers and facilities. The expectation in the IT industry is that across Europe and beyond, an increasing number of countries will follow RCM standards to monitor Residual Current in data centers to improve efficiency, better protect workers, IT equipment, and ultimately avoid electrocution and fires. So Raritan’s innovation is at the forefront of these new data center infrastructure developments with enhanced safety and efficiency requirements. • This innovation can be used by all Raritan clients on a global level. All Raritan’s PX PDUs with the highly accurate RCM sensor embedded enable users in data center environments to set configurable RCM thresholds for optimal efficiency and early detection of critical conditions. Thresholds can be configured via its GUI or tablet and alerts be sent to a dedicated maintenance contact for quick intervention through email, SMS, and SNMP traps. What are the major differentiators between your product/solution and those of your primary competitors? Raritan is one of the very few PDU manufacturers able to truly supply all types of RCM monitoring. What makes us unique in this sense is that we’re the only PDU manufacturer that offers data center customers this self-test functionality, hence the reason what drove us to get this valuable and time-saving PDU-feature patented. Please supply any supportive quotes and/or case study materials to demonstrate the value of this product/solution to your customers/partners. Raritan created a dedicated web page to highlight the value to both partners (several of them have maintenance contracts, making them user too) and end-user customers. This page includes a technical explanation, a whitepaper and an educational brief to help customers implement best-practice rack power infrastructures in their data centers. https://www.raritan.com/eu/products/power/power-distribution/residual-current-monitoring Customer Quote CISCO “Raritan’s power intelligence capabilities at the device level provide important insights on how to improve energy efficiency in data centers and other locations.” Jeff Reed, Vice President of Ethernet Switching Technology Group, Cisco

The HDOT Cx PDU represents a ground-breaking advancement in rack mount power strips by allowing the outlet to easily conform to any combination of hardware power configuration needs. The Cx outlet is a UL tested hybrid outlet that can function as either a C13 or a C19 outlet. All HDOT Cx modules utilize Cx outlets that can accommodate either a C14 or C20 cord, which can plug in without the need for additional parts or adapters. The complete line of Server Technology's Smart, Switched, and POPS (Per Outlet Power Sensing) PDUs can now be configured with versatile HDOT Cx modules. PDUs equipped with HDOT Cx outlets lengthen the PDU life span, reduce the number of PDU SKUs required and provide the peace-of-mind that they can support any new hardware configurations thrown their way – future proofing your data centre. Key Benefits: • Ultimate flexibility: HDOT Cx offers 2 outlets in 1, a C13 and C19 combined into one outlet. With no additional adapter cords needed, a C14 or a C20 cable can be plugged into the Cx outlet, offering the flexibility to support all power configurations. • The most outlets per form factor: HDOT (High Density Outlet Technology) offer the smallest form factor PDU, which significantly increases real estate in the back of the rack by fitting as many as 42 C13's in a 42U high network managed PDU device - that's over 20 percent smaller than a comparable PDU using standard outlets. • Easier load balancing: Unbalanced power loads can cause uneven voltage and current measurements, which can be harmful to your equipment and trip your circuit breakers. The Alternating Phase PDU arrangement simplifies load balancing and allows you to alternate phase pairs on a per-outlet basis. The result is less clutter and shorter cords, increasing efficiency and lowering power bills. • High native cord retention: HDOT Alternating Phase PDUs provide high native cord retention of over 12 pounds pull strength, reducing or eliminating the need for custom and costly ancillary locking cord devices. • Configure customized PDU to order: The simple modular PDU design of the HDOT Cx rack PDU allows custom user configuration in four easy steps via the unique Build-Your-Own PDU online configurator. The user-friendly process guides you graphically through selecting voltage, amperage, phase, plug type, input cord orientation, outlet configuration, connectivity, and colour selection. With thousands of configurations possible, the customer is sure to find exactly the right product for their application. • Short lead times: Due to the modular design - most PDUs ship within 10 days. What tangible impact has your product/solution had on the market and your customers? The HDOT Cx reduces the need for data centre managers to constantly purchase new PDUs to support the ever-changing power requirements of expanding data centres. As data centres continue to expand, new hardware devices are constantly added to rack-mounted server bays in support of new applications or additional processing abilities. The changing hardware prompts new power configurations and the never-ending cycle of purchasing data centre PDUs. Server Technology's HDOT Cx breaks this cycle with a flexible, rack mounted PDU outlet combination to suit any server rack need – meeting customer needs that no other PDU on the market can. The innovative HDOT Cx design has a tangible impact on the data centre manager as it reduces the complexity within the selection process, simplifying the decision of what C13/C19 combinations are needed because Cx outlets are both. Data centre managers can now take advantage of flexible data centre power distribution units that will be able to meet both their current and future requirements and not worry about buying a new unit due to ongoing equipment refreshes, resulting in lowering end costs. What are the major differentiators between your product/solution and those of your primary competitors? The HDOT Cx outlet offers the ultimate in outlet flexibility and expands upon the existing industry-leading and award-winning HDOT PRO2 Alternating Phase Rack PDU. Available in Switched POPS, Smart POPS, Switched only, or Smart only, this is the most feature-rich rackmount PDU that Server Technology has ever developed and the most innovative power product on the market. It provides maximum flexibility, unparalleled uptime, and accurate capacity planning. • Market-leading: The Cx outlet and Alternating Phase technology are innovative, patented PDU product features, not available anywhere else on the market. • Unique modular design: HDOT Cx PDUs are available through the Build Your Own PDU configurator. The user can order a PDU with their desired outlet configuration with the right outlets in the right place. • Power Density: HDOT offers the smallest form factor PDU, by fitting as many as 42 C13's in a 42U high network managed PDU device - over 20% smaller than a standard outlet PDU. • Cost Efficiency: The unique Cx outlet can function as either a C13 or C19 outlet making it the optimum solution to provide flexibility for hardware updates. The result is a PDU that can adapt to equipment refreshes, providing a longer life span and lowering end costs. • Capacity planning: With POPS technology (Per Outlet Power Sensing), this PDU provides the capability to securely monitor power per individual outlet/ device. Power information per individual outlet/device includes current, voltage, power (kW), apparent power, crest factor, accumulated energy, and power factor. POPS Switched technology provides the flexibility needed for all data centres and remote sites, including power requirements for high amperage and high-voltage, Branch Circuit Protection, and SNMP traps and email alerts including current monitoring. • Uptime: PRO2 enables communications with a Master unit even when the Master has lost input power, by back-feeding power to the network interface from a Link unit. The network interface is hot swappable in the field without changing the state of the outlets. The firmware in PRO2 allows even more opportunity for configurability and customization, while maintaining a clean and simple-to-use interface. For further information on HDOT Cx, please visit: https://www.servertech.com/solutions/flexibility-hdotcx

Universal Electric Corporation, the manufacturer of Starline, is proud to promote the revolutionary in-rack power distribution series Starline Cabinet Busway. This series offers a solution inside the cabinet that helps address changing power requirements, legacy and varying equipment loads, and high-power devices. With Cabinet Busway, the benefits of Starline's Track Busway product have now been extended into the rack. The Cabinet Busway Series can provide up to 3-phase, 63 amp power through 480Vac. Installed in your cabinet or rack, each system unit comes with a corded plug and modular backplane where you have the ability to select the plug-in units to meet the equipment needs of servers, storage arrays, network gear, or other devices installed in the cabinet. The plug-in unit modules can be custom designed with a variety of options for receptacles, circuit breakers, module sizes and colors. The plug-in units can be easily changed at any moment, allowing you to reconfigure the system in real time as the need for power within that particular cabinet changes. The Cabinet Busway Series also offers optional metering functionality for those interested in monitoring and improving their energy efficiency. No other PDU manufacturer provides this combination of high-density power distribution and versatility at the cabinet level.

Custodian Data Centres are a growing force in the data centre industry. We offer colocation clients the full menu of requirements: resilience, high density 20kW power as standard, strong and ISO 27001 accredited security, outstanding SLAs, exceptional connectivity and part racks through to personalised suites. One of the additional key factors that makes us stand out and differentiates us from our competitors is our ability to continually invest and innovate to improve what is being achieved. We are not simply happy with being the best colocation provider in the market, we constantly challenge ourselves to do everything better. Our technical team do what they do because it makes technical and commercial sense for our business and as a result of our engineering and system planning, we continually improve our offering to our clients. We were awarded the European Green Data Centre award back in 2009 for pioneering a fresh air cooling system. Seven years on and we introduced an evaporative cooling system alongside 12 new data rooms in our Kent data centre facility. For 100% of the year, the data centre utilises fresh air cooling, brought in from outside and filtered to clean room standards to eliminate contamination, passing into the data centre via a bank of multiple fans. In the event that British temperatures soar beyond a set threshold, the evaporative system comes online. A reverse osmosis plant purifies water which the system then uses to produce a very fine mist. Within a large chamber, this moisture is used to raise the humidity of the slow-moving air which passes through, decreasing its temperature. The evaporative system also acts as a room humidifier, and is supported by dual water mains, ensuring that it is resilient against mains failure. This approach is 2N resilient, with completely separate duplicate systems protecting against failure should one element be affected by outage or technical difficulty. In 2019, our team will take this innovation and apply it across the data centre and our other data floors. Our biggest data floor, Data Floor 1, currently uses compressor chillers to chill the floor. This accounts for up to 40% of the energy used in that data floor on a hot day. Despite very few hot days, we still haver to reserve power capacity for that extra 40%. So, we would be able to use 30% more power to the data floor instead when implementing the evaporative cooling system used alongside our current data rooms. Evaporative cooling uses little power, meaning we can increase the Data floor 1 capacity and in addition to this, it will require less maintenance. This new AHU system will be able to supply twice the amount of air for air hungry equipment and it would be controlled by us, internally, all ourselves. No contractors will be needed to adjust the logic or repair the system. All in-house, by our technical and infrastructure teams. Negating the use of chillers across the whole site really sets us apart from the competition. This eco-friendly type of cooling means that our PUE is annualised at 1.2, and this is something we are proud to share live online – something no other mixed colocation facility in the world does.

1. Concert Control is a closed loop control algorithm developed in-house by DigiPlex to optimise the performance and enhance the resilience of its already highly efficient air-cooled data centres. Unlike established control solutions, Concert Control uses the direct relationship between kilowatts of electricity consumed by the servers, the corresponding kilowatts of heat they give off and the volume of cooling air that it will then need to deliver to the data hall. To do this, the algorithm references the server load, the specific heat capacity of the air and the temperature rise (∆T℃) across the servers to calculate the mass flow rate of air that must be delivered by the Air-to-Air units. 2. Normally data centre cooling systems incorporate small stand-alone controllers inside individual cooling units, each of which is controlled in isolation. By contrast, Concert Control resolves the inherent inefficiencies of this system by controlling all of the Air-to-Air units together in concert, in a single resilient solution. DigiPlex’s data centres are cooled using DigiPlex’s Air-to-Air indirect evaporative cooling units. These supply cooled air to the data hall cold zone. Inside the data hall are DigiPlex’s customers’ servers, mounted in server racks set in linear bays. Fans, integral to each server, pull the cooled air from the cold zone through the servers. The air, now warmed by 13℃, is discharged into an exhaust chimney at the rear of the server rack and ducted back to the Air-to-Air unit. Using realtime energy consumption from the power management system as a reference point Concert Control varies the speed of the process-side fans in the Air-to-Air units to ensure the air volume supplied precisely matches the cooling load. Crucially, the fan laws determine that the power used by an electric motor to rotate a fan is proportional to the cube of the fan’s rotational speed. In practice this means that approximately 50% of the energy used by a motor can be saved by reducing the fan speed by approximately 20%. On this basis the Concert Control algorithm automatically decides when it is most efficient to increase or decrease the speed of all of the process-side fans and when to turn on, or turn off, the Air-to-Air units to save energy. Detailed modelling by DigiPlex provided the algorithm with data to tell it when it is most energy efficient to ramp up or down the Air-to-Air units’ fan speed and when it is more efficient to turn on/turn off an Air-to-Air unit. In fact, the modelling demonstrated that it is typically more energy efficient to run all of the Air-to-Air units together at a low fan speed rather than fewer units at a higher fan speed, which is contrary to most operational standpoints. Alongside Concert Control, the Air-to-Air unit’s scavenger fan controls adjust the fan speed to match the cooling available based on external temperature. Any fall in external temperature will further reduce power consumption and improve the data centre’s Power Usage Effectiveness (PUE) accordingly. To validate the performance of the Air-to-Air units DigiPlex co-invested in an environmental chamber and data hall at manufacturer Munter’s works. The facility enabled the prototype units to be tested for the environmental conditions experienced in Stockholm through the year with variable process loads to ensure the solution was resilient. The test facility enabled DigiPlex to establish a point beyond which it was no longer economic to reduce the Air-to-Air unit’s fan speed and to turn off the unit. The tests also established when it was economic to run the evaporators dry, partial power usage effectiveness figures were recorded. These findings were fed back into the algorithm as adjustable set points. 3. DigiPlex calculates that its innovative Concert Control system will return an additional 10% in energy savings on top of savings delivered by using the Air-to-Air solution, which could be as much as £50,000 ($70,000) per 1000kW of IT housing load. The control algorithm ensures the cooled air is provided in the most resilient, energy efficient way by optimising the performance of the evaporative coolers. It is a simple but highly effective solution that uses standard off-the-shelf technologies; it is only the control algorithm that is unique. A major advantage of Concert Control is that a data centre can operate more efficiently at part-server load or when total server loads are small, for example when a data centre first opens, improving its energy efficiency. By contrast most conventional data centre cooling systems tend to operate inefficiently under low heat loads, particularly if the system includes standing losses from plant such as pumps and CRAC units. And, because Concert Control reduces the data centre’s energy consumption it means energy costs are less, which improves return on investment while minimising the facility’s environmental impact. The algorithm principle used in Concert Control can be deployed at any data centre. It has been used by DigiPlex to control CRAC unit fan speeds in another of its data centres in the same way it controls the fans in the indirect evaporative coolers. The algorithm is easily used to adjust chilled water set points, chiller sequencing and pump speed in response to the IT heat load, which has been used by DigiPlex to improve the energy efficiency of its legacy Norway facilities. 4. The Concert Control algorithm was tested at DigiPlex’s Stockholm data centre using 800kW of simulated server load to stress the plant and systems. Concert Control proved highly effective delivering a PUE of 1.06 at a summer external air temperature of 15℃. This is a highly impressive performance given that 0.03 of the PUE is attributable to losses in the uninterruptible power supply system. In other words, the data centre is using just 3% of the power consumed by the data servers in keeping them cool. "With its clear focus on providing climate friendly and energy efficient data center services combined with their high security and regulatory compliance, DigiPlex was chosen to be an important partner for our continued expansion,” says Johan Christenson, CEO and founder of City Network.

TRCS-EFC-Z is a RC branded high efficiency air cooled chiller with evaporative free-cooling. The unit is an extension of Mitsubishi Electric Hydronics & IT Cooling Systems’ free-cooling range. The outdoor unit for the production of chilled water is equipped with oil-free centrifugal compressors, R134a refrigerant, EC axial fans, condensing coils with copper tubes and aluminium fins and integrated free-cooling coils, and a shell & tube flooded evaporator. The unit is also available with HFO R1234ze refrigerant, to satisfy the most environmentally conscious projects. RC’s free-cooling chillers work in three different modes (Total free-cooling, Hybrid cooling, and Mechanical cooling), according to outdoor air conditions and operating water temperature. As the outdoor air temperature drops 1 degree below the returning water temperature, a valve system redirects the water to the special coils and the benefits of the free-cooling begin. Total free-cooling: The outdoor air temperature is low enough to satisfy the entire cooling demand. Total cooling capacity is provided by the outdoor air in the free-cooling coils while the compressors are off. This provides maximum energy savings. Hybrid cooling: The outdoor air temperature is lower than the returning water temperature but not cold enough to achieve total free-cooling. Part of the cooling capacity is provided by the outdoor air while the rest is provided by the compressors. Control logics manage the unit’s resources to achieve the best efficiencies possible. Mechanical cooling: The outdoor air temperature is equal to or higher than the returning water temperature. Total cooling capacity is provided by the compressors, in the evaporator. This is equivalent to a conventional chiller operation. Evaporative cooling adds additional efficiency to basic free cooling, lowering the air temperature before it passes through the cooling coils. Thus, extending the free-cooling functions to a higher air temperature, and increasing the mechanical cooling efficiency due to the lower condensing pressure. The TRCS-EFC-Z units have two configurations, standard (S) and no glycol (NG). The standard configuration has a 3-way valve, while the no glycol one has a plate heat exchanger plus a pump to separate the circuit with glycolate solution from the building plant. High water temperature for higher system efficiency Driven by exponential growth of data exchange and rising power densities, data center design is changing dramatically over time. Cooling equipment needs to evolve together with the IT devices, always striving for reducing the running costs. Modern infrastructures are designed to work with cooling water temperatures which are higher than traditional levels, significantly enhancing the overall efficiency of the cooling system. TRCS-EFC-Z has been developed to operate properly with leaving water temperature up to 20°C, ensuring outstanding energy savings and fully capitalising on free-cooling. Centrifugal compressor with magnetic levitation These top-level technology compressors bring enormous benefits in terms of efficiency, adjustments, vibrations and weight. Magnetic levitation eliminates the need for lubricant, its delicate management and heat exchange penalisation. Partial load efficiency, which is crucial during the hybrid operation, is therefore strongly increased. A profound knowledge is necessary to harness such a concentration of technology and here is where RC brand really makes the difference thanks to its 10-year experience in magnetic levitation compressors units and thousands of projects all over the world. Flooded evaporator Designed and built internally, the geometry of the flooded evaporator grants optimum temperature distribution along the shell, hence highly efficient heat exchange and low refrigerant pressure drops. Allowing the over-heating surface to be eliminated, the flooded evaporation delivers unbeatable heat exchange efficiency, but it also requires maximum care in keeping the exact liquid refrigerant level. This could become tricky in case of wide variations of the evaporator cooling load, which in these units happens again and again due to free-cooling contribution. RC units ensure a fully reliable way out thanks to specific design solutions and proprietary electronic expansion valve control algorithms. Special coils Free-cooling efficacy is strictly related to the effectiveness of the air/water direct heat exchange. Nevertheless, an efficient air/refrigerant coil is necessary for proper condensation. A special coil, made of both refrigerant and water tubes, achieves both goals. This particular configuration, instead of two separate finned coils, also prevents fin spacing misalignment and dust and dirt accumulation. Hence low pressure drops, and high heat exchange efficiency will last. EC Fans Managing both free-cooling and condensation with rough air flow regulation would mean a significant energy loss due to unfavourable condensation pressure or not capitalising on free-cooling. EC fans are efficient and silent and have the capability to adjust their rotational speed continuously. Their accurate and quick air flow regulation allows the control functions to perform at their best, granting the best possible unit operation in any condition. Smart Pump management Free-cooling units lead to high energy savings but, because of their very nature, they always involve a water flow management issue: when the free-cooling is activated, the pressure drops suddenly increase due to the additional path throughout the free-cooling coils. This causes a significant change in the pump working conditions and may also cause unwanted water flow variations. With the 2PS (2 Pump Speeds) function (opt), the unit adjusts the pump speed according to the free-cooling chiller operating mode, keeping the water flow steady without any energy waste nor hydraulic plant complication. As an alternative, the VPF (Variable Primary Flow) function (opt) is available to leverage load variations. Fast Restart In IT cooling applications downtime costs are a crucial aspect. An interruption in the cooling supply may seriously compromise the technical equipment operation, causing unexpected shutdowns. Sometimes few seconds can determine the shutdown of the entire facility. After a power failure, the cooling must be ensured as soon as possible. Fast Restart is the special function that ensures: Immediate cooling start-up Compressor start-up within 26’’ after power is restored. Accelerated cooling ramp-up 1000 kW are delivered within 6’ 30’’ after a voltage dip. Double power supply Redundancy increases uptime. With the aim of enhancing cooling dependability, RC extends this concept also to the electrical supply. With the double power supply configuration, the unit is equipped with an ATS (Automatic Transfer Switch) and can be connected to two separate power lines (usually the mains and the auxiliary generator line). In case of a main line power outage, the ATS automatically switches over to the backup line, granting uninterrupted power supply to the unit. The double power supply makes the chiller suitable for TIER III and TIER IV design topologies, the highest standards of reliability according to the Uptime Institute. THDi and Power Factor In all these applications, an interruption in the cooling supply may seriously compromise the technical equipment operation, causing unexpected shutdowns. RC’s approach to cooling dependability involves several devices and functions that maximize unit’s uptime in case of emergency circumstances such as power supply outage. The accurate design of electrical and electronic components and the use of specific solutions, such as compressor line reactors (std) and power factor correction capacitors (opt), reduce the THDi (Total Harmonic Distortion of current) and increase unit’s Power Factor. To fit even the most demanding requirements, modular active harmonic filters can be added to cut the THDi down to values below 5%. Efficiency comparison: Free-cooling Chiller vs Evaporative free-cooling Chiller The evaporative cooling system extends the free-cooling benefits towards higher outdoor temperature. The evaporative cooling lowers the outdoor air temperature before the free-cooling coils, thus making free-cooling possible also in climatic conditions that normally don't permit it. We have compare free-cooling chillers with evaporative free-cooling chillers in two data center case studies, one in London and the other in Rome. In London the comparison resulted in -19% of annual energy consumption with a payback of 3 years. While in Rome there was a 20% decrease in annual energy consumption with a payback of 1 year.

SMS Engineering is a Premier Partner of APC by Schneider Electric, the project has been shared with Schneider Electric System Engineers certified by Uptime Institute, the main certification body of the Data Center architectures worldwide. Solution (innovation: green Datacenter, IoT) High reliability data center realized with no.1 row of scalable and modular racks with the containment of the hot aisle in order to increase the energy efficiency (green datacenter) and the kW / Rack efficiency of the conditioning system. The Datacenter is equipped with an advanced environmental monitoring and sensor system (IoT) with DCIM management software. It is important to underline that the entire Modular Electrical Distribution architecture proposed at 2N (double radial) increases the reliability and availability of the DC, as described also by the architectural schemes proposed by the Uptime institute to realize the TIER III or TIER IV of a DC. Project categories entry criteria: The challenge to be addressed was the control and management of the infrastructure through monitoring consisting of specific software, advanced sensors and innovative active equipment (intelligent pdu, air conditioning, management appliance etc.). The solution guaranteed the monitoring (IoT) of the infrastructure. During the project the major challenges consisted in the need to integrate and adapt part of the old IT infrastructure with the new one, preserving the client's Investments. As a result of the project’s implementation, the organization has benefited from high availability of the infrastructure, energy saving, monitoring and control of the above (IoT). SMS Egineering HighLights: SMS Engineering is the First Innovative Small Enterprise in Italy! In 2018 SMS Engineering turns 20 years of activity. The company was born thanks to the idea of three students of the Faculty of Engineering of the University of Naples Federico II whom, over the years, some fellow students as collaborators and a brilliant mathematic as a shareholder joined to. For more than 15 years SMS Engineering has been carrying out an excellent Research and Development activity which has led to the winning of the National Prize for Innovation by the Presidency of the Italian Republic, as well as 2 times Confindustria (the Confederation of Italian Industries) Enterprise Innovation Award and the European Business Awards Prize - Italy Country Representative. SMS Engineering is the only Italian company awarded for innovation by two Presidents of the Italian Republic. The company has its HQ in Naples and a sales office in London, a staff of 35 resources and an annual turnover of around € 3,000,000.00.  

A BUDGET-FRIENDLY, COMPRESSOR-LESS COOLING SOLUTION FOR LEGACY DATA CENTRES Driving innovation in data centre cooling, 2bm and Transtherm Cooling Industries successfully developed a budget-friendly, compressor-less cooling solution specifically for retrofitting into legacy data centres. Something which many data centre architects and their supply chain partners still shy away from attempting. A combination of industry education, intelligent specification and considered plant design, this solution pushes the boundaries for the good of budget-conscious data centre sites which would otherwise be forced to compromise on performance, energy efficiency and/or system life span. Together, 2bm and Transtherm have proven that compressor-less systems are a logistically viable solution for every data centre in Europe, delivering best-in-class results, such as: • Up to 85% reduction in cooling plant energy consumption • PUEs of 1.12 and below during the hottest months of the year • An EER of 100 for 80% of the year Rob Sewell, 2bm’s director for design and build, comments on the innovation of this industry best-practice solution: “There are a considerable number of data centres in the UK and across EMEA which are forced to compromise on data centre performance and efficiency due to budgetary constraints. We consider it vital to continually push the boundaries of design for the greater good of these sites, so that they too can improve their carbon emissions, water consumption, and performance metrics despite their legacy infrastructure. “We continue to develop and improve our compressor free cooling solutions to continually push the boundaries of design and allowable temperatures, whist providing a solution with increased redundancy and minimal parts to go wrong as well and removing and refrigeration gasses. “Our industry is progressive, and how we innovate must be progressive too. Not just for the key players, or the data centre giants, but for the smaller, equally as vital campuses, which often struggle to maintain end-of-life cooling plant in the absence of substantial refurb budgets. It is our collective responsibility as architects and manufacturers to create solutions for those facilities – not compromised ‘cheap’ solutions, but intelligently designed, cost-efficient solutions which are constructed to perform and to last in line with the most stringent standards.” There are a number of distinguishing features which differentiate this solution from those found in competing tenders for cooling upgrades on budget-driven legacy data centres: Challenging the “cold as it can go” mentality Educating data centre managers on server room temperature allowances rather than accepting the habitual “cold as it can go” mentality allows 2bm and Transtherm to work within the upper limits of ASHRAE guidelines for new and legacy equipment. The pairing continue to educate the industry on challenging this mentality through considerable investments in marketing. Larger down flow CRAC units and adiabatic cooling methods Taking advantage of higher operating temperatures, they can employ adiabatic cooling methods rather than refrigerant-based or compressor technology. Adiabatic systems work at elevated water temperatures to feed larger than normal down flow CRAC units and rear door heat exchangers which control the temperature within the facility. Low power EC fans for finesse of control and minimal noise Transtherm’s low power EC fans automatically adjust to deliver the lowest possible power consumption and the best finesse of control at any duty point. A standard specification for this joint solution, low power EC fans deliver class-leading noise reduction levels, making this solution ideal for sites where noise is a key concern. Uncompromised performance on a restricted budget Budget restrictions often lead to debilitating compromises on specification standards, be that across performance, energy efficiency or lifespan. 2bm and Transtherm are tackling this notion head on, bringing to market a design and manufacturing solution which proves quality construction, optimised performance and impressive energy efficiency is simply a matter of intelligent specification, considered design and a passion to innovate. Superior payback periods compared to equivalent chiller solutions By adopting ambient based water cooling technology, Energy Efficiency Ratios in excess of 100 are possible. Compare this with chilled water technologies where legacy equipment operates with EERs of circa. 3 and improving to 5-6 for more modern installations. Given that this equates to ambient cooling systems dissipating approximately 4 times the amount of heat for the same amount of energy consumption, it’s easy to see why going compressor-less for data centres where factors such as geographical location and weather patterns allow can save massive amounts of energy. Exceptionally low water consumption Consuming around 1% of the water used by traditional cooling towers, and approximately 2% of that used by wetted surface hybrid dry coolers, this solution automatically employs a pulsed adiabatic spray operation to minimise water usage. Intelligent features for maximum operational efficiencies Using a digital air thermostat, this adiabatic solution identifies when the ambient air temperature is cool enough to achieve the desired process water temperature through dry cooling only. Automatically triggering an integrated drain down function to empty the system of water and refilling it with a pre-programmed pre-purge function only when the ambient air temperature increases above the adiabatic trigger point. Once the adiabatic trigger point is reached, the system will only pulse for as long as necessary in order to maintain the required process water temperature. Only when the maximum design dry bulb temperature is reached will the system operate continuously. Integrated inlet monitoring functionality for mission critical safeguarding Incorporating automatic monitoring capabilities which ensure the inlet pressure to the adiabatic spray booster pump, a signal alarm is triggered should the inlet pressure drop too low for correct functioning, resulting in the control panel switching to a standby spray booster pump. Tim Bound, Director for Transtherm concludes: “With a cooling solution which is scalable to all legacy data centres, we are proud to be leading from the helm when it comes to educating the industry on the design and logistical flexibility of adiabatic technology as a direct replacement for compressor-based chillers. “Meeting the challenges of budget, noise reduction, energy efficiency and performance head on, our solution is a blueprint for industry best practice moving forwards.” ENDS

Vertiv brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. We solve the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. The Vertiv™ Knurr® DCD Cooling Door is an air-water heat exchanger integrated into the rear door of a server rack, able to absorb heat loads from server racks of up to 50 kW. The product is designed for newly-constructed and existing data centers, and supports the cold room concept. Due to its fan-less feature, the product enables maximum possible energy efficiency. An additional essential product feature is the fixed piping of the water circuit through water-bearing hinges, and with its ultra-compact design, the Knurr DCD ensures optimum floor space utilization, resulting in reduced investment costs. Cooling occurs when the warm server exhaust air flows through the heat exchanger. Moreover, the cooling air flow through the fans of the servers is forced through the heat exchanger and brought to room temperature for additional cooling. Higher heat loads on the IT equipment, a reduction in the influence of the heat exchanger on the servers and improved energy efficiency of the overall cooling system is what characterizes the Knurr DCD, resulting in a simple product with a small footprint and no electrical power consumption. Product Benefits in brief: o Simple solution o Energy-efficient (minimum influence of the servers) o Increased freecooling o Lower pressure drop o Higher performance HPC technologies and micro servers are increasingly being used in commercial applications, colocation and cloud services. This means increased high power densities per rack of up to 45 kW and over, even outside scientific or R&D applications. The Knurr DCD focuses entirely on resource efficiency, or better, lowest possible material consumption at the highest power density, a design with the lowest possible hydraulic pressure loss and smallest possible water temperature difference in order to further optimize the energy efficiency of the chilled water supply. As a result of these various types of efficiencies, the following development goal has been achieved through several optimization steps: more cooling capacity with low energy consumption, which can significantly reduce investments for retrofitting in data centers and the construction of new facilities.

Overview Founded in 2004, Nlyte Software was formed by data centre managers driven to find a better way to manage the complexity of data centre resources, assets and staff in order to reduce the associated commonplace costs and risks. Organisations attempting to digitally transform and manage their underlying physical computing infrastructure often use spreadsheets or other manual approaches. These hamper progress, reduce efficiency/increase costs, reduce agility and increase risk. The Nlyte solution was the first to deliver the benchmark for Data Centre Infrastructure Management (DCIM), helping organisations worldwide manage infrastructure in data centres, colocation, and managed service facilities. This was recognised in 2014 when Gartner initiated the DCIM Magic Quadrant for Data Centre Infrastructure Management Tools, placing Nlyte as a leader, and again in 2015 and 2016. As of today, 15 years after its inception, Nlyte is in its tenth iteration of software and has evolved beyond the parameters of conventional DCIM. Offering asset management, workflow automation, infrastructure and workload optimisation, space and efficiency planning as well as compliance and reporting capabilities, the solution is the leader in intelligent automation and management innovation for today’s data centres. In 2018, the software went through some key updates, including: The introduction of market-first Workload Asset Management (WAM) functionality to automate the process of managing, monitoring and analysing data centre, colocation, edge and IoT infrastructure workloads Availability of Nlyte Insight for Nutanix to enable organisations with Nutanix Prism deployments to gain a complete understanding of their critical infrastructure and how it impacts the workloads being managed by Nutanix Most notably, however, Nlyte launched the industry’s first cognitive solution for DCIM. The new offering combines Nlyte’s Data Center Infrastructure Management (DCIM) with the premier machine learning engine of IBM Watson IoT and, as a result, customers can now enjoy the ability to head-off potential issues and outages before they occur. Not only this, but by unlocking hidden patterns from millions of environmental, power, systems, thermal and other operational data-points, Nlyte can now help to improve the process of placing and managing workloads in the data centre more than ever before. The innovation Data centres continue to increase in complexity as they are fragmented into edge computing, containerised deployments, hybrid IT and multi-cloud environments while still being interconnected to deliver applications. The level of sophistication needed to optimise these facilities and ensure application performance, requires operators to collect, harness and understand a tremendous amount of data from the facilities and IT stack. The IT industry needs intuitive tools to rapidly collect and analyse information, enabling data centre operators to better understand how to manage workloads and their impact on critical facilities infrastructure. Introduced in April of last year, Nlyte is addressing the data centre analytics issue by collecting, normalising and creating patterns of facilities and IT data and streaming the information to IBM Watson IoT. IBM Watson IoT then uses its machine-learning capabilities to extract predictive models and send the analysis back to Nlyte for a visual dashboard display of potential vulnerabilities, such as future hot server rows. With this information, data centre administrators can proactively identify potential future issues and preemptively move server workloads. The net result is greater control of the infrastructure with more resiliency and increased reliability. The Nlyte Machine Learning solution not only captures varying data streams coming out of an organisation’s infrastructure operations in real time, but it also includes pre-built packaged “patterns” that are fed into the advanced capabilities of the IBM Watson IoT engine. The solution then outputs predictive actionable insights around power and thermal operations that can identify issues before they occur. Infrastructure personnel can then take preventative action to proactively address these events. With their many assets and vast telemetry data, data centres are a prime target for Watson IoT and other commercial AI engines. However, Nlyte is the first publicly announced deal for Watson IoT. The technology Nlyte hosts a general-purpose Watson IoT AI engine that includes cognitive-learning capabilities such as identifying data patterns that, for example, are not part of a pre-set data model. Specifically, Nlyte leverages IBM’s Predictive Maintenance and Optimisation (PMO) machine-learning and analytics capabilities. PMO applies predetermined patterns to Nlyte customers’ data streams (both real-time and historic) to produce analysis that is used by Nlyte for data centre-specific (and customer-specific) reports and actions, such as alarming or automated control. The latter will be offered via partners and could include dynamically automating cooling units’ set points, for example. Nlyte’s data scientists provide support, such as training of PMO models, including to help customers determine which data stream inputs are most valuable and to otherwise assist in the customisation of specific models/output requirements employing the Watson IoT tooling environment. The minimum requirement for Nlyte Machine Learning is the company’s real-time monitoring (NEO) and a gateway (either physical or virtual) on a customer’s data centre premises. Monitoring data is encrypted and sent over a WAN to Nlyte’s hosted environment for analysis, along with historic data from the customer’s Nlyte software instance/s. Equipment data from multiple customers is anonymized and pooled into Nlyte’s data lakes for analysis by Watson IoT. Individual clients receive tailored analytics that is specific to them. Nlyte stresses that customers own their data and data models, and that all data and analytics is confidential to each customer. Information that is sensitive to clients, such as purchase-order information, for example, is not shared with Nlyte – although customers can use Watson IoT tools to integrate any data into their models. Initial implementations of Nlyte Machine Learning have been focused on four main areas of analytics: ƒ Energy efficiency ƒ Workload optimisation, which includes recommendations for which physical equipment/data centre environments specific IT services should run ƒ IT equipment location/white-space configuration, including recommendations for the optimal placement of servers, routers, etc. based on application performance requirements, power quality, networking and other factors ƒPreventative maintenance and failure prediction based on analysis of combined DCIM and other data, such as component-level equipment information, the types of workloads running on specific equipment, and so on Workload and IT equipment location/configuration require additional data to be integrated (most likely from ITSM or VM management systems, or both) employing Nlyte’s APIs (Connectors) or Watson IoT tools. This could include weather data from IBM’s Weather.com, which in this case would be a paid add-on to the services. The partnership The non-exclusive, global partnership with IBM, the first publicly announced deal for Watson IoT in the data centre infrastructure segment, includes joint engineering, marketing and targeted sales for key accounts. Nlyte Machine Learning has been generally available since July 2018. A small group of Nlyte customers are piloting the service for predictive power and thermal models, as well as for preventative equipment maintenance. They are also customizing their analytics, including with data models for combined DCIM and workload data (via Nlyte’s APIs), weather data (including IBM’s Weather.com) and other sources, using Watson IoT’s tools. Only Nlyte and its partners and channel will sell the new service, which is priced per rack under analysis and includes administrative and analytics support, as well as data backup. Tangible impact on market and customers Nlyte’s most recent performance record has shown that they have acquired more customers in 2018 than any other year in its 15-year history. These results were led by SaaS subscription business growth of 70% and new license revenue growth of 30%. As the company expands its extensive list of solutions to help organisations more efficiently manage workloads, Nlyte was also proud to announce a new Chairman of the Board, Rob Bearden. With a 98% customer retention rate, Nlyte prides its company on being laser-focused on the needs of our clients, ensuring they derive maximum business value from our solutions. Its ability to go beyond just managing infrastructure to empower infrastructure personnel to perform their job functions more efficiently – all while synchronising information and activities to other systems that depend on accurate physical infrastructure information (e.g. BMS, ITSM, ERP and other BI systems) - is unrivalled by any other competitor on the market.

What are your product's/solution's key distinguishing features and/or USP Opengear delivers secure, resilient access and automation to critical IT infrastructure, even when the network is down. Provisioning, orchestration and remote management of network devices, through innovative software and appliances, enables technical staff to manage their datacentres and remote network locations reliably and efficiently. The Opengear IM7200 series is a state-of-the-art infrastructure management solution which streamlines remote management of network, server and power infrastructure in datacentres and remote environments, ensuring business continuity, secure and reliable access. Early last year, Opengear launched the new IM7216-24E model which offers 16 x RJ45 RS-232 Software Selectable Console Ports and a 24 Port Gigabit Switch to provide increased flexibility between serial and ethernet consoles/service ports across a wider range of devices. The higher density allows an entire 1 to 2 full height rack of equipment to be remotely managed via smart-OOB from a single Opengear IM7216-24E appliance. The IM7216-24E includes software selectable serial pinouts that allow it to connect to consoles/and or serial ports on almost all of the devices found within a typical datacentre – as well as other devices such as HVAC, lighting and building management elements. Each appliance includes unified power management of PDU and UPS equipment from 100+ vendors along with environmental monitoring with an optional EMD module. The appliance has deep integration with Nagios and SolarWinds plus an Integrated RESTful API engine to allow bespoke integration with other applications. • What are the major differentiators between your product/solution and those of your primary competitors? Opengear Smart OOB allows organisations across the globe to ensure resilient backup connectivity, seamlessly access devices in remote datacentres and reduce costs. Opengear’s console servers and infrastructure management solutions provide resilience and dependability to improve management functions. The new IM7200 range exemplifies some key advantages between Opengear and rival products and is focused around four key benefits. Failover to Cellular™ (F2C) ensures uninterrupted availability for remote networks with 4G LTE. Opengear ensures uptime by remotely remediating network problems without interrupting business operations when the primary internet connection is down. Zero Touch Provisioning (ZTP) allows network devices at remote locations to be deployed and provisioned without the need for administrators to be onsite. They can now automate redundant tasks, reduce human error and reduce deployment costs. Centralised management is delivered by the IM7216-24E via Opengear Lighthouse 5, a central network hub, that provides a clear view across the network and resilient access during network disruptions. Scalable to suit any business requirements, it reduces human error and guarantees repeatability. Industry leading security features within the IM7216-24E include Link Layer Discovery Protocol (LLDP) support to discover, identify and verify attached devices on your local network. AAA including LDAP & TACACS+ with the ability to lock down ports per user & group. In addition, each device also runs FIPS 140-2 validated encryption. • What tangible impact has your product/solution had on the market and your customers? - Please supply any supportive quotes and/or case study materials to demonstrate the value of this product/solution to your customers/partners. NOTE: This case study applies to the earlier IM7200 model which includes all the features of the IM7216-24E but with a different port configuration. The comprehensive service offered by Quickline Group, with its head office in Nidau in the canton of Berne, covers internet, telephony and digital TV through to digital workspace and business cloud hosting. So for Quickline, ensuring seamless network connectivity for business continuity was absolutely critical. The company has been using out-of-band management since 2008 for permanent monitoring and remote maintenance of critical IT infrastructures in its data centres and remote sites and ensuring high availability, even if the primary in-band network were to fail. “Because our networks are distributed all over the country, reliable remote access to critical infrastructure devices is essential for our support staff so we can act immediately and precisely and resolve possible faults remotely and as quickly as possible”, explains Simon Koch, Head of Network Operation, Quickline. “The quality of our customer service is of prime importance for us. That is why we have been using OOB technology for the last ten years across all of our business divisions. However, the time had come to replace our previous OOB solution, which only offered a conventional modem-failover connection, with a state-of-the-art solution.” As the second largest cable network provider in Switzerland we have a large number of sites scattered all over, even in the Alps. Since it’s difficult to get copper connections there, we were looking for an alternative which could also offer us an out-of-band management solution” Koch continues. “We looked at several manufacturers and finally decided on Opengear. The decisive factor was the integrated 4G solution for devices. Its functionality and the whole package with centralised software management met our needs exactly. That’s why we decided to replace our previous out-of-band management system generally with the new wireless OOB solution, with 12 or 48 serial ports at large sites and 4 ports at smaller sites.” Implementation of the first 80 or so OOB devices began in autumn 2017. In addition to a conventional modem failover, the Opengear console servers offer an integrated solution via a high-speed cellular connection (3G/4G LTE). Opengear IM7200 OOB infrastructure managers are now being used for remote maintenance and proactive monitoring in Quickline’s data centres. Opengear ACM7000 resilience gateways are used for the points of presence (POPs) spread across the country; as compact solutions they are tailored to smaller remote sites. “We are planning to change all our sites successively to 4G OOB technology” Michel Renfer, IT Manager Strategy & Network at Quickline, explains. “In the next three to five years we will probably upgrade a total of 200 to 300 sites.” The integrated wireless option offered by the OOB console servers also scored highly in terms of operating costs: “Apart from the hardware, another factor was that the costs for our previous out-of-band access system vis DSL weren’t scalable” Michael Renfer reveals. “As well as selecting a new OOB management system we have found a wireless access solution which is so much cheaper in terms of operating costs than the previous wired DSL access.” Simon Koch adds “wireless give us much more flexibility because copper wires are no longer laid in many new sites, particularly in new buildings; they only use fibre optics which means that wired OOB access isn’t available anymore.” “Time-saving provisioning of devices was another factor in our decision” Simon Koch adds. “Our administrators use the management software to integrate new devices into the existing network structure quickly and without local intervention on site. They have the option to automate node configuration and the provisioning process for new devices.” Once the console servers have been preconfigured, they only have to be hooked up on site (ZTP, zero touch provisioning). Several units are preconfigured at the same time. This reduces provisioning costs and sources of human error. “Out-of-band management helps our engineers enormously with general maintenance work on our backbone”, Michel Renfer explains. “If something isn’t working as it should, which can always happen, our technical staff can see immediately the status of the particular device. They can intervene directly without having to go on site. It is especially important to be informed at all times of the status of devices, for example, when we are carrying out maintenance work on a core router, such as a software update. Since in-band connectivity is interrupted at times, which is inevitable, we can monitor the status of devices permanently out-of-band.” Around one year after introducing the new out-of-band management solution, the view at Quickline is positive throughout. Simon Koch sums up: “We are very satisfied with the new OOB solution, particularly since we can avoid on-site intervention which means considerable savings in time and hence costs. We can reduce unnecessary downtime, guarantee quality support for our customers and we can act quickly and precisely to resolve any network failures or technical issues. And should a visit on-site be necessary at any point, our support staff can use the OOB remote maintenance solution to identify in advance which spare part is needed.”

What are your product's/solution's key distinguishing features and/or USP? EcoStruxure IT, EcoStruxure IT Expert and EcoStruxure IT for Partners are the Industry’s first and only vendor-neutral Data Center Management as a Service (DMaaS) architectures. They provide global visibility from anywhere, at any time on any connected device including tablets or smart devices and deliver data-driven insights into critical IT assets, which helps customers mitigate risk and reduce downtime. Key benefits include: • Vendor-neutral and multi-tenant monitoring platform enabling partners to grow their services offer to include power and cooling. • Global visibility into their customers’ infrastructure – in the cloud or at the edge – with data-driven recommendations to improve performance, efficiency and reduce costs. • Global view of inventory, alarms, and recommendations to resolve; also with analytics and benchmarking. The vendor-neutral software monitors and analyses the operation of any IoT-enabled data centre solution, ensuring predictive maintenance or immediate response in the case of an issue. As such, it enables IP House to maintain the levels of uptime and continuity of service that their colocation customers require. EcoStruxure™ IT Expert, is Schneider Electric’s cloud-based data centre infrastructure management solution. With IT Expert, Schneider Electric brings secure, vendor neutral, monitoring and visibility of all IoT-enabled physical infrastructure assets Part of Schneider Electric’s EcoStruxure architecture, IT Expert operates with all IoT-enabled physical infrastructure assets like secure power, UPS and cooling. IT Expert addresses the data centre industry’s need to simplify how data centres, distributed IT, and local edge environments are managed. Providing proactive recommendations and consolidated performance and alarming data, IT Expert can significantly improve overall site resiliency. EcoStruxure IT for Partners, opens the way for IT solution providers to develop new and recurring service revenues by managing data centres, distributed IT and edge facilities. EcoStruxure IT for Partners enables customers to securely outsource monitoring, maintenance and other services to support the availability of physical infrastructure as well as IT devices to their preferred solution providers. The secure platform is enabled by EcoStruxure’s predictive analytics and will host applications and tools for solution providers to build new, recurring service offerings and business models. To maximize Solution Providers success with the platform and applications, Schneider Electric offers a trained and dedicated Partner Success Management team for proper onboarding and effectiveness. • What tangible impact has your product/solution had on the market and your customers? To date, 1,400 customers are connected on the EcoStruxure IT platform, managing 140,000 assets. Each day, 300 million data points are captured, helping to modernize how customer data centers are being managed, operated, and maintained. The solution can be used to provide critical insights to any of todays critical data centre environments, including Colocation facilities and distributed edge computing applications. For example, IP House is a specialist supplier of colocation data centre services, they provide a high-performance solution for customers dependent on connectivity to business-critical applications. For monitoring and management of all key hardware components, including racks, switchgear, power distribution and UPS they use Schneider Electric’s EcoStruxure IT solution, which gives them unprecedented insights into all critical infrastructure assets, anywhere, at any time, on any device. “When choosing the software platform we went through a thorough selection process”, said Vinny Vaghani. “We particularly liked the vendor neutrality aspect that Schneider Electric’s EcoStruxure IT system offers. We can integrate it with any equipment that communicates over standard TCP/IP protocols and manage the entire data centre using the same solution. Previously, the monitoring systems were completely separated, integrating them all into one platform gives us enhanced reporting and the ability to make data-driven decisions.” In addition, the EcoStruxure IT Mobile Insights Application allows updates to be sent to mobile devices at remote locations, allowing the facility to monitored 24/7 by both staff and field by service engineers. Comtec Power remains linked to the IP House facility via the application and has the ability to monitor the same alerts in real-time, providing expert support in the face of downtime or an unplanned event. IP House maintains that the reputation of Schneider Electric’s EcoStruxure architecture, coupled with the control and management features of the EcoStruxure IT platform provides a vital advantage when addressing the high-availability market that is its principal target. “Our customers are always interested to know how we’re using Big Data analytics and advanced software to control and monitor the environment”, said Vinny Vaghani. “They know that our infrastructure is not only of the highest quality, but is proactively monitored and response is immediate in the event of an unplanned alert. None of which would be possible without utilising Schneider Electric’s EcoStruxure IT. It’s been an important factor in our decision making and one that we believe will benefit both our customers and business, long-term.” Within edge computing envoronments, where customers often lack the ability to deploy specialist maintenance staff across a number of distributed locations, EcoStruxure IT enables simplified management and increased resilience via it’s remote monitoring capbilities. It increases efficiency and uptime by using data driven analytics and machine learning (ML) to provide proactive insights into critical infrastructure solutions, enabling the end-user to predict and mitigate any potential issues that might cause downtime. This allows proactive maintenance to be performed more reliably, without the high cost of deploying on-site IT staff at every location, which is not an option for today’s businesses. • What are the major differentiators between your product/solution and those of your primary competitors? EcoStruxure IT, and EcoStruxure IT Expert are the Industry’s first vendor-neutral Datacentre Management as a Service (DMaaS) architectures. The cloud-based software uses the power of Artificial Intelligence and Big Data Anaytics to gather data from any IoT-enabled data centre infrastructure solution, no matter the brand or Vendor. This becomes even more important when managing distributed edge environments, something that cannot be delivered when utilising traditional on-remise Data Centre Infrastructure Management (DCIM) software. To date, it is the only solution of its kind avaialable in the industry and shows why Schneider Electric’s focus on Innovation within the data centre and critical infrastructure industries continues to position them as the market leader. • Please supply any supportive quotes and/or case study materials to demonstrate the value of this product/solution to your customers/partners.

Siemon, a leading global network infrastructure specialist, is pleased to announce that it has partnered with data centre infrastructure management (DCIM) solution provider Maya HTT, whose Datacenter Clarity LC DCIM platform will provide Siemon customers with the tools to accurately and efficiently manage their data centre infrastructure. Datacenter Clarity LC allows users to manage their data centre infrastructure with powerful tools and a real-time picture of asset attributes in 3D. The ability to track unlimited assets at unlimited sites makes Datacenter Clarity LC ideal for colocations, multi-tenant and hyperscale environments. The platform features a user-friendly web interface that tracks, manages and locates circuits and connections, creates floor layout and rack elevation renderings in both 2D and 3D views and delivers real-time monitoring via power distribution units (PDUs) with alarm notifications via email and SMS. Datacenter Clarity LC works seamlessly with Siemon's WheelHouse advanced data centre solutions, including cabinets, racks, cable management, copper and fibre connectivity, and PowerMax PDUs. "As data centres continue to become more complex, it is vital to accurately track and manage data centre infrastructure" says Frank Velleca, Siemon's market manager for strategic projects. "Siemon’s partnership with Maya HTT, the most powerful real-time monitoring engine on the market, allows our customers to optimise equipment placement and energy consumption to create the most efficient configuration for their data centre.” “Datacenter Clarity is described by our customers as the tool they need to make very critical, timely, and expensive decisions in real time to meet their customers’ expectations and business requirements,” says Rene Pronovost, Maya HTT’s director of operations for Datacenter Clarity. “Siemon’s partnership and expertise in the data centre industry fit well with the Datacenter Clarity DCIM offering and will open the door to equipping data centres with the most comprehensive AI-enabled DCIM solution on the market.”

The data centre market has a dramatically growing need to supply substantially more fibres than ever before to meet current bandwidth needs, which can easily reach capacities of up to 200 tbps between the data centres in a single campus. Even higher bandwidths will be necessary in the future. To meet these demands while maintaining the benefits of backward-compatibility and integration of proven industry standards, Corning has developed RocketRibbon, a unique cable design that allows for fast deployments and easy fibre management and identification while maintaining the core matrixed-ribbon technology familiar around the globe. Key distinguishing features and/or USPs • Superior density – RocketRibbon™ extreme-density cables provide an industry-leading fibre capacity of up to 3,456 fibres in a small footprint, allowing easy fibre identification and a quick installation. The cables enable a much higher fibre concentration in the same duct space to meet the fibre densities that hyperscale-grade data centre interconnections require. • Cost – Total cost of ownership is reduced by increasing deployment speeds and improving network performance. The implementation of RocketRibbon cables is a sustainable approach to infrastructure, using less space, time and material. • Ease of use – No special tools or training are required to install the cables. The unique design makes it easy to manage, and provides simple identification and traceability of fibres, enhancing installation times and lowering ongoing maintenance costs. The cables are manufactured using a proprietary process to create as many as 12 individually protected finger-peelable sub-units, each with 288 closely packed fibres. An extruded color-coded jacket protects and identifies each bundle and allows for direct and easy routing to splice trays, without the need for additional materials, ribbonising processes, or furcation kits. • Eco-friendly – With the gel-free waterblocking cable design, no messy filling or flooding compounds need to be removed. This eliminates time, labour and risk associated with cleaning ribbons, enabling cleaner work areas, simplified splice preparation and less installer error. Unlike a number of alternative cable designs, RocketRibbon doesn’t require the use of glue to align the fibres before splicing – avoiding the use of ingredients that can be harmful to the environment and installers themselves. The tangible impact on the market and customers Corning’s industry leadership and unique co-innovation approach mean its customers come to Corning to help solve their most important problems. In developing this cable, Corning did extensive “Voice of the customer” research to determine what mattered to its customers. It was clear that cable handling, access and installation were all important factors in addition to extreme density in a small footprint. This resulted in a revolutionary cable design that is providing Corning customers with up to 30% faster installation time and double the density of legacy ribbon cables in roughly the same footprint when compared to other high fibre count cables. This includes Corning’s global Hyperscaler customers who can even require several individual 3,456f cables entering a single building. These customers have praised RocketRibbon for its ease of use and faster mass-fusion splicing, compared to different design high fibre count ribbon cables, and the significant amount of labour cost savings it has provided. RocketRibbon’s market impact is broadened by having several different use cases. Its high-end fibre density can support fibre-to-the-home applications, 5G technologies, and data centre interconnect links used to connect multiple data centres in a campus environment. Working closely with customers has allowed Corning to develop a cable that helps reduce the total cost of ownership by increasing deployment speeds and improving network performance. Major differentiators RocketRibbon cables leverage future cable technology, while maintaining the benefits of backward-compatibility and integration of proven industry standards. The brand new system of ribbon protection and sub-units, provides customers with easier, faster cable access for ribbon identification and splicing. It uses a unique design that allows for fast deployments and easy fibre management and identification, while maintaining the core matrixed-ribbon technology familiar around the globe. This sub-unit design enables 288 fibres in a small, flexible package and includes the following features: • Sub-units can be routed directly to splice trays and hardware • Sub-units offer additional protection for routing and slack, reducing the risk of exposed ribbon fibres inside an enclosure in comparison to alternative ribbon cable designs. • Sub-units are finger-peelable, enabling instant access to ribbon stacks • 24 F ribbons can be split quickly and easily, ready for mass-fusion splicing • Simple printed ribbon identification system meets industry proven process • Water-swellable tape protects sub-units and ribbon stacks against moisture

Infinera and Telia Carrier have announced the successful completion of an industry-first production network field trial demonstrating autonomous intelligent transponder (AIT) technology. The live field trial, performed in the framework of Celtic-Plus project SENDATE, demonstrated the ability of fiber optic transmission systems to autonomously adapt to changing network conditions in real time to support optimal service quality and performance while simplifying operations. “As mission-critical Internet of Things applications drive increased demand for low-latency, high-quality network connectivity – at all times – the underlying optical infrastructure will require a new level of responsiveness and adaptability,” said Mattias Fridström, Chief Evangelist, Telia Carrier. “We continue to team with industry-leading innovators like Infinera to push the boundaries of optical layer automation to help us deliver a best-in-class customer experience under any network conditions.” The proof of concept field trial was performed using AIT prototype technology developed by Infinera as part of its ongoing research and development initiatives. The AIT trial was conducted on a live 1,500-kilometer fiber route in Telia Carrier’s backbone network connecting Munich, Zurich, Strasbourg and Frankfurt. The trial featured multiple use cases that tested AIT capabilities under varied channel conditions and quality impairments, including the impact of neighbor channels, aging components and the adding and dropping of channels. In all cases, the AIT autonomously adapted transmission parameters such as modulation schemes, minimizing network cost and maximizing performance, including total fiber capacity throughput and spectral efficiency. “We are pleased to extend our long-standing collaboration with Telia Carrier, a company distinguished by their unwavering commitment to redefining customer value through cutting-edge technology innovation,” said Parthi Kandappan, Chief Technical Officer at Infinera. “This field trial reinforces the importance of advancing the agility of high-capacity infrastructure through innovation in cognitive networking, one of the pillars of our vision of the Infinite Network.” Infinera will continue showcasing its ongoing technology collaboration with Telia Carrier, including results from recent field trials featuring AIT technology, 600 gigabits per second transmission and real-time optical performance awareness based on the Infinera Aware solution.

• What are your product's/solution's key distinguishing features and/or USP? HyperPod™, is a rack ready data centre system designed to deploy IT in increments of 8 to 12 racks quickly and efficiently. With HyperPod, Schneider Electric is addressing the demand for greater compute capacity and flexible data centre architectures and is designed to offer flexibility to facility operators. Its base frame is a freestanding steel structure that is easy to assemble and available in two different heights, whilst its aisle length is adjustable and can support multi-pod configurations. Part of Schneider Electric’s EcoStruxure™ for Data Center architecture, HyperPod’s innovative design supports all of today’s rack types. Its pod style architecture, with integrated power, cooling, cabling, software management and containment, enables racks of IT equipment to roll into place, similar to a docking station, without the complexity and time associated with traditional IT deployments. It allows all connecting physical infrastructure to be pre-integrated, mounted and deployed overhead, minimizing the space required for additional cables and ducting. This enables colocation providers, for example, to maximize the white space available to customers and increase scalability by rapidly adding capacity to meet customer demands. 1. HyperPod™ is the only IT-Pod Frame solution available today in the data centre market space. 2. HyperPod™ accelerates data centre deployment times for colocation and hyperscalers by up to 21%. 3. HyperPod™ can reduce CAPEX Costs by 15%. 4. Its pod style architecture, with integrated power, cooling, cabling, software management and containment, enables racks of IT equipment to roll into place without the complexity and time associated with traditional IT deployments. 5. It is part of Schneider Electric’s EcoStruxure for Data Centers, an open, interoperable, IoT-enabled system architecture delivering enhanced value around safety, reliability, efficiency, sustainability, and connectivity for customers. • What tangible impact has your product/solution had on the market and your customers? The need to deploy new IT resources quickly and cost-effectively, whether as upgrades to existing facilities or in newly built installations, is a continuing challenge faced by todays data-centre operators. A modular approach enables products from different vendors, and those performing different IT functions, to be racked, stacked and deployed with the minimum of integration effort. Part of Schneider Electric’s EcoStruxure™ for Data Center architecture, HyperPod’s innovative design supports all of today’s rack types. Its pod style architecture, with integrated power, cooling, cabling, software management and containment, enables racks of IT equipment to roll into place, similar to a docking station, without the complexity and time associated with traditional IT deployments. Feedback from customers found that many wanted a streamlined and more cost-efficient way to deploy IT. HyperPod™ accelerates data centre deployment times by up to 21 percent, whilst delivering a further 15 to 20 percent saving in both time and costs over traditional data centre approaches. Research from a recent white paper by Schneider Electrics Data Centre Science Centre found that use of IT Pod Frames can reduce CAPEX by 15%, whilst accelerating both hyperscale and colocation data centre deployments. In the case of a colocation facility, where the hosting company tends not to own its tenants IT, HyperPod™ allows the cooling infrastructure to be installed before the rack components arrive. It also enables tenants to rack and stack their IT gear before delivery and then place it inside the rack with the minimum of integration effort. IT Pod Frames such as HyperPod have overhead supports built into the frame, or the option to add such supports later, which hold power and network cabling, bus-way systems or cooling ducts. This capability eliminates most of, if not all of the construction required to build such facilities into the fabric of the building itself. This greatly reduces the time taken to provide the necessary supporting infrastructure for IT equipment. HyperPod also allows greater flexibility in the choice between a hard or raised floor for a data centre, for example, ducting for cables and cooling can be mounted on the frame, a raised floor is not necessary. If, however, a raised floor is preferred for distributing cold air then the fact that network and power cables can be mounted on the frame, making the use of under floor cooling more efficient. It also removes the need for building cutouts and brush strips that are necessary when running cables under floor, thereby saving both time and construction costs. Several options are available for distributing power to racks inside the IT pod, including integrating panel boards, hanging busway or row-based power distribution units (PDUs). The HyperPod can also be used in hot or cold aisle cooling configurations and has an optional horizontal duct riser to allow a horizontal duct to be mounted on top of the pod. Vertical ducts can also be accommodated. Analytical studies based on standard Schneider Electric reference designs provide an overview of the available savings in both time and costs that can be achieved using a Pod Frame. Taking the example of a 1.3MW IT load distributed across nine IT pods, each containing 24 racks a comparison was made between rolling out the racks using an IT Pod Frame as opposed to a traditional deployment. CAPEX Costs were reduced by 15% when the IT Pod Frame was used. These were achieved in a number of ways. Ceiling construction costs were reduced by eliminating the need for a grid system to supply cabling to individual pods, meaning all that was required was a main data cabling trunk line down the centre of the room with the IT Pod Frame used to distribute cables to the individual racks. The time to deployment using an IT Pod Frame was 21% less when compared with traditional methods. This was mainly achieved through the reduced requirement for building work, namely ceiling grid installations, under-floor cutouts and the installation of under-floor power cables. Assembly of the air containment system was also much faster using a Pod Frame due to the components being assembled directly on to the frame. In conclusion, using an IT Pod Frame such as Schneider Electric’s HyperPod™ can produce significant cost savings when rolling out new IT resource in a data centre. • What are the major differentiators between your product/solution and those of your primary competitors? There are no other solutions like HyperPod™ available in the market, meaning Schneider Electrics focus on technology innovation in the data centre space has pioneered another advanced and industry leading infrastructure solution for todays colocation and hyperscale providers. HyperPod™ is part of Schneider Electric’s EcoStruxure for Data Centers™, an open, interoperable, IoT-enabled system architecture delivering enhanced value around safety, reliability, efficiency, sustainability, and connectivity for customers. It can accelerate data centre deployment times by up to 21%, whilst reducing CAPEX Costs by 15%. EcoStruxure leverages technologies in IoT, mobility, sensing, cloud, analytics, and cybersecurity to deliver Innovation at Every Level including Connected Products, Edge Control, and Apps, Analytics & Services. EcoStruxure has been deployed in 450,000+ installations, with the support of 9,000 system integrators, connecting over 1 billion devices.

KEY FEATURES The 64Q and 128Q are the latest additions to the ROME - Robotic Optical Management Engine – family. The 64Q and 128Q robotic optical engines automate the configuration of physical layer fibre connections in data centres that have high-density Multiple-Fibre (MPO) cabling. There is increased use of high-density cabling in data centres because space is already tight and MPO provides a cost-effective way to deliver higher speed connectivity with each MPO port incorporating eight fibre any-to-any connections. Because each MPO port simultaneously connects 8 fibres this approach provides an effective way to easily connect high-speed QSFP+ transceivers. The ROME 64Q and 128Q have direct MPO patch panel interfaces to support this need and bring the benefits of physical layer automation to MPO configured data centre networks. Using the ROME 64Q and 128Q data centre operators derive increased benefit from their high-density MPO cabling environments - the ROME 64Q has 64 MPO ports with each port connecting 8 fibres (a total of 512 fibre connections) and the ROME 128Q has 128 MPO ports (a total of 1024 fibre connections) in an any-to-any configuration. THE PROBLEM THAT ROME SOLVES Innovation at the physical layer is some 20 years overdue. While SDN and intelligence have been introduced elsewhere in the network, at the optical layer, an engineer is still required to patch together fibre optical cables. This often requires them to travel to distant data centres to plug and unplug cables; a process that’s also prone to mistakes. It typically takes two weeks to reconfigure the optical layer to add new services or peer with other networks. These timescales are completely out of step with the ‘on demand’ world and present a major bottleneck that robots can unblock. The ROME robotic optical engine dynamically configures and reconfigures fibre cross-connects at layer 0. It enables fibre connections to be made automatically, remotely, quickly, and without on-site manual intervention. It also integrates with SDN and other network management software so the entire stack can be managed from a single interface. Inside, it contains a precision mechanical matrix structure that’s capable of patching together thousands of fibre connections simultaneously. Rather than taking two weeks to reconfigure one circuit, the ROME system reduces the time taken to a matter of seconds. The system focuses entirely on physical passive connections. This simplicity makes it exceptionally reliable, especially when compared to other physical layer offerings, such as optical light beam technology. THE BENEFITS DELIVERED TO DATA CENTRE OPERATORS ROME robotic optical engines are being used to consolidate, automate and add remote connectivity to data centres around the world. ROME brings the software-defined network to the physical layer in a unique, future-proof way. It allows data centre operators to decrease the time, frequency of human errors, and CAPEX/OPEX devoted to cross-connects, fibre repairs and major network changes. Wave2Wave’s customers use the ROME solution to ensure that they will not have to upgrade their hardware when they need to increase the bandwidth of their network. They also use the feature where the ROME connections remain intact, even in the case of power outages. Customers gain the benefit of having full control of their MMR/COLO/CORD connections from a remote location, thus decreasing substantially their time to connect, their need for truck rolls and the mean time to repair fibre cuts. MARKET IMPACT The ROME robotic fibre engine delivers automation in optical physical connectivity and is helping to revolutionize today's networks by enabling the deployment of new applications with benefits beyond CAPEX and OPEX savings. Many large customers - including technology labs, data centre operators and network providers - have invested in the ROME solution. This has given them the ability to grow their networks substantially without adding any headcount. Some customers have reported a 10x gain in their efficiency levels. Others have been able to consolidate many of their cabling racks, thus allowing them to save on CAPEX/OPEX. The implementation of this robotic solution has also allowed for the roles of their technicians to evolve now that they have additional time to contribute more effectively to the team. The ROME automated fibre switch fulfills the needs of customers with many different infrastructure types and is positioned to align with the SDN and Cloud networks of tomorrow. TESTIMONIALS A senior director at a major networking vendor’s testing lab in Silicon Valley: “We implemented the first generation of ROME in our global lab in the US in 2014. Since then, we have been tracking the operational and financial impact of this robotic automation solution. We have calculated a multi-million Dollar savings within a three-year span. We have since implemented ROME’s next generation robotic fibre switching solution in our India lab, which resulted in a consolidation of five of our APAC lab facilities in some of the most expensive cities in the world. ROME changes the industry by having a game changing physical SDN capability. By using its patented mechanical latching technology, the Wave2Wave ROME solution proves to be future proof and cost effective.” The director of lab services & infrastructure at a global IT and networking consultancy and integrator: “We needed to drastically increase our efficiency levels as it relates to the handling of incoming customer requests. After implementing the Wave2Wave ROME Automated Fibre Switch solution, we have seen immense efficiency gains.” PRODUCT DIFFERENTIATORS The demand to automate physical connectivity is growing. Many optical switching technologies have been developed including 2D and 3D MEMS optical switches, thermo-optical switches, liquid crystal optical switches and mechanical beam steering optical switches. None of these provide the scalability, low insertion loss and price point required for mass industry adoption. The latest generation of robotic optical switching – ROME – is the answer. Robotic optical engines are being used to make large cross-connect fabrics with low insertion losses and robust connections. The key to their effectiveness is the matrix design with cross-bar switching that completely avoids fibre entangling. The robots can pick up the connector pair and make a connection within 20 seconds. As every connection in a robotic switch is made using LC connector-like mating, low optical loss is achieved independently of the switching path. In addition, it is possible to scale up the switches to support 16K duplex ports with less than 1dB optical loss. A fibre cloud with half a million duplex ports can be supported with

Huckster, Up & Coming Multi-Level London Restaurant and Entertainment Space Connects Boundaries with Zyxel WiFi Industry – Hospitality/Restaurants Customer – Ambar entertainment, owner of Huckster London – an immersive 5,000-square-foot, multi-level space that offers a variety of environments, including H Bar, Huckster Coffee House, China Town private room, Rubell’s Karaoke Lounge, Subway East and High Line. Partner – Sevenoaks Sound and Vision - Chelsea Region – London, UK Solution – Zyxel Access Points, Switches and Security Gateways Overview Challenges • Achieving reliable and uninterrupted connectivity across 5,000 square feet, which sees 6,000 customers a day • Managing and supporting restaurants, staff and customers across several floors • Ensuring reliable and fast connectivity with zero downtime in every corner of the space Solutions • Zyxel XGS2210 series • Zyxel WAC6500 series • Zyxel USG110 Unified Security Gateway Background Huckster London is an immersive 5,000-square-foot entertainment and hospitality space, spread out over multiple levels and offers a variety of food, drink and entertainment environments, including H Bar, Huckster Coffee House, China Town private room, Rubell’s Karaoke Lounge, Subway East and Highline. The space sees upwards of 6,000 people daily and is fast growing in popularity. As part of its fast-growing popularity and high-volumes of traffic, Ambient recognised the need to bolster its network to better support the space to provide top class customer experience and better support staff, no matter where they are in the complex. Challenges Due to the nature of the space being spread out over multiple floors, Ambar, owner of Hucksters London, wanted to better connect the space and needed a network that better supported its growing needs, as well as high traffic during peak customer periods. And with existing solutions in place, the network just wasn’t sufficient to connect all levels of the space and facilitate staff to communicate and submit orders or reservations, while streaming music live and providing a separate and secure network for customers. Solutions and Benefits To resolve this major hurdle, Ambient engaged Seven Oaks Sound and Vision, which conducted a full site survey and recommended deploying Zyxel’s range of switches, access points and security gateways. This enabled Hucksters to connect all its restaurants, bars and entertainment space on one centralised platform and provided separate networks for staff and customers, as well as dedicated channels to manage systems such as the tills, phones, VoIP and to stream music, which requires considerable bandwidth and needs to run seamlessly without interruption. Managed Switches were installed as a core network, using Power over Ehternet (PoE) to connect to access points placed throughout the 600 square foot floor areas, which covers 2 floors. Hucksters London now enjoys a high quality and scalable network, meaning staff and customers can enjoy fast connectivity throughout the space, no matter where they are, future proofing the space for growing popularity. “As a multi-level entertainment space catering to high-volumes of customers with dramatic peaks and troughs, we needed a network that fitted with Hucksters needs and supported business growth, as opposed to molding our systems to the network. Through the help of Seven Oaks Sound and Vision, Zyxel has streamlined our operations and now our staff can freely communicate, and our customers can browse at their leisure, without interrupting our till or entertainment network systems,” states Adam Marshall, founder and director of Ambar Entertainment “We have been working with Zyxel for the past four years, since making the move from Cisco. Zyxel solutions are by comparison more reliable, cost-effective, simple to install, flexible and future-proofed. The install at Huckster London was seamless, and we got it up and running in a few short weeks from the initial site survey,” adds Carlo Gatti, project manager at Sevenoaks Sound and Vision

Archive360 supports enterprise customers with game changing technology for managing, protecting and archiving vast and diverse universe of applications and data – each with different business, legal, regulatory and/or budgetary requirements. Archive2Azure™ is a newly enhanced intelligent information management and archiving platform that enables organizations of all sizes across virtually every industry vertical, to better capture, extend, onboard, and manage numerous types of structured and unstructured data into their Microsoft Cloud (Office365 and Azure) in a manner that meets regulatory, legal, and business mandates, in a legally defensible and compliant manner. The Archive2Azure platform now offers a choice of flexible modules designed to ensure each customer’s unique business, legal/eDiscovery, regulations and budgetary requirements are met, as follows: Databases – Retire and/or archive aging database applications for cost savings, to free-up space, and increase application performance – all while ensuring regulations compliance and legal preparedness. Files – Clean-up files servers to reduce costs, increase productivity and lower legal and regulatory risk – while extending capabilities to the cloud. Healthcare – Affordable and compliant information management and archiving that consolidates, secures, and manages the ever expanding sources of patient healthcare content including imaging. Legacy Applications – Archive and manage structured and unstructured legacy data in a low cost, secure and searchable cloud platform that ensures regulatory retention and legal requirements, while eliminating the customary time, cost and risk previously associated with application retirement. Media – Realize the full value of audio and video content, transcribe, index, and search audio and video files by the spoken word, immediately move to each keyword in the file – innovative machine learning technology understands and translates content into 50+ languages, dramatically enhancing the speed and accuracy of search and translation (especially over manual human processes). Messaging – From email, to social media, to collaboration applications – onboard, consolidate, and manage all corporate communications into your company’s Azure tenancy. Salesforce – Archive, manage, and protect aging Salesforce content to avoid forced deletion that puts companies at great risk for regulations and legal non-compliance. SharePoint – Better manage, analyze and protect SharePoint data, while extending SharePoint online storage resources to the Azure cloud. Archive360’s Archive2Azure delivers the industry’s most intelligent and robust information management platform. Archive2Azure uniquely addresses today’s key requirements, which include ensuring all data is stored in its original format, is WORM compliant, is secure, and can be found and retrieved quickly. All data is maintained in the customer’s own Azure tenancy, retention/disposition policies can be easily assigned, chain of custody is maintained, powerful audit and reporting for peace of mind, and much more. Archive360 is the world’s leader in intelligent information management. Its proven platform enables organizations of any size to drive down the cost, risk and uncertainty of digital transformation to and in the cloud. Archive360 is a trusted partner for onboarding, validating, and managing all enterprise digital assets, while delivering predictability, defensibility and data insights. Archive360 provides non-proprietary information management that ensures security-focused infrastructure independence. Archive360 is a global organization with a worldwide network of partners. The Archive2Azure Platform is Microsoft Azure Certified. To learn more, please visit: www.archive360.com. Here is a video overview of the Archive2Azure solution: https://vimeo.com/262246697

How do you continue trading household brands such as MiracleGro, RoundUp and Weedol without interruption from 8 countries as far as Australia, when you no longer have the systems in place that you used to rely on? That was the situation at Evergreen just 14 months ago with the creation of a new international entity. Evergreen’s IT management team also wanted to embrace a strategy that would promote digital change and allow for flexible growth for expansion of the standalone business in the future. The new company appointed an Interim CIO with extensive experience of M&A, Steve Williams. “With the impending move away from the US corporate infrastructure, we had the chance to create a highly performant environment engineered from the ground up. In total we had 76 business systems to consider and due to criticality and process enhancement, we prioritised delivery of a new SAP ERP system first.” In between, IT had to keep the lights on with the existing systems to keep commerce turning. As with all steep challenges come distinct opportunities to modernise and embrace digital change and growth. Evergreen now had the real chance to implement slicker processes that would give market edge and deliver product innovation bringing new products to market faster than ever before and across international boundaries. Addressing the global supply chain delivered through SAP would be the first priority replaced by the latest SAP system that demonstrated agility and responsiveness. Evergreen consulted DataCore Gold Partner, Waterstons, to submit recommendations on architecting and deployment of a new infrastructure that could act as the cornerstone of digital agility serviced by a storage layer that would perform highly and without interruption but at a reasonable cost. Waterstons installed DataCore’s SANsymphony platform – a tiered reference architecture that was flexible for future growth. Evergreen wanted SAP HANA Tailored Data Centre Integration (TDI) - an alternative approach of deploying SAP HANA giving flexibility in the selection of the hardware components for server and storage virtualisation. DataCore’s software-defined stance offered a hybrid approach whilst boosting performance. It was proven, certified for SAP HANA and effortlessly capable of synchronously mirroring within the hosted data centre, and asynchronously replicating to Evergreen’s Disaster Recovery site in France. How did the solution address the challenges and were there any particularly innovative aspects that made it stand out? With SAP HANA TDI centre stage in the install and a tight deployment schedule, SANsymphony had to quickly prove in testing that it could support the storage requirements of the VMware virtualised server farm and SAP HANA HWCCT KPIs, straight off the bat. It did, and more beside. Critical, as even though HANA is an in-memory database, it still relies on the performance of underlying storage for all database write operations. The solution was deployed as a three tiered, continuously available solution with DataCore’s SANsymphony automatically allocating data blocks to the most appropriate and latest generation hardware, Tier 1 NVMe read intensive, ultra fast response, enterprise class SSDs. Followed by Tier 2, Generously served Flash and lastly, Tier 3 SAS drives for the less frequently accessed data. What major challenges were faced during the project and how were they overcome? Operating internationally from Australia to Europe across 8 countries, Evergreen are constantly trading and processing using their SAP ERP system so 24x7 fast access is constant. Latest technologies were included in the Evergreen rollout, including NVMe (non-volatile memory express) and SSDs equipped to boost bandwidth and reduce latency. DataCore’s software was complemented with NVMe to auto assign the hottest, most valued data blocks to this prized storage while increasing performance further still through Parallel I/O. Steve Williams, Interim CIO comments. “We were committed to developing an in-memory system to increase our performance capabilities, but we knew that we needed an equally highly performant underlying solution to apportion the data to these technology advances. To achieve that, we relied on the power of the software to auto migrate data to the most appropriate storage and boost it through parallel caching.” What tangible benefits has the organisation seen as a result of the project’s implementation? Just 12 months after the sale from the parent company and faced with an aggressive transition and enablement plan, Evergreen boast a fully functioning, optimised always-on infrastructure that worked from the get-go to support SAP HANA, ingested data from Scotts Miracle Grow and other business critical applications. Evergreen management firmly believe that processes can only be improved if decisions are made in real-time, accessing data and applications without delay. This constant state of high availability offfered by DataCore has made Evergreen systems and data secure and durable. Planning for a disaster scenario is also enabled with an asynchronously connected DR site in Lyon, France. Steve concludes “With divestment timescales as tight as we faced, we needed a tried and tested system that would work first time and would gain the necessary SAP accreditations. We found that in DataCore. Given our change success, we escalated the role of IT from being a supporting partner to a fundamental business enabler that exceeded timescales, performance and availability needs and using software as the key, we future-proofed the journey for future growth.“ Tangible Benefits at a Glance • Seamless M&A driven software-defined storage infrastructure with constant trading time zones across the world allows for fast, accurate, data driven management decisions • Prized NVMe storage has Tier 1 valued data blocks assigned automatically while Parallel I/O speeds performance further still • Goals achieved within aggressive transition and enablement plan escalating IT internally to partners in business enablement • Offered optimised SAP HANA Tailored Data Centre Integration (TDI)

The universal Sasquatch SDI Appliance combines virtualization and Software-Defined Storage in one single system. Just plug in the scalable Software-Defined Infrastructure solution and you have all the workloads of Software-Defined Networks, block, file and object storage under control. The System! The SDI Appliance consists of hardware from RNT Rausch and software from Acronis. This gives you a powerful system for every need. You want to protect yourself from cyber attacks, share your data and still know it‘s safe? Multiple workloads, any application in a private or public cloud with S3 object storage, hot or cold data storage, file storage: with this platform, you have everything you need, ready to hand! Erasure Coding 3 + 2 for high security of large data sets The pre-installed software supports erasure coding and thus ensures high redundancy and high reliability. Erasure coding splits data blocks into smaller parts and sends them to multiple storage nodes. In the case of 3+2, this means that large data sets are divided into three parts, with one part serving as a backup of the entire data. Depending on size and space requirements, the data parts are sent to the existing server nodes and stored there separately. This raises data security to the next level – and accelerates access times! The Sasquatch Software Defined Infrastucture Appliance is the first Scale-out Software-Defined Storage appliance with 5 nodes in 3U.

SUSE Linux Enterprise Server for SAP Applications is the first enterprise Linux optimized for Intel Optane DC persistent memory with SAP HANA workloads. SUSE recently announced support for Intel Optane DC persistent memory with SAP HANA. Running on SUSE Linux Enterprise Server for SAP Applications, SAP HANA users can now take advantage of high-capacity Intel Optane DC persistent memory in the data centre. Users can optimise their workloads by moving and maintaining larger amounts of data closer to the processor and minimising the higher latency of fetching data from system storage during maintenance. Support for Intel Optane DC persistent memory, currently available in beta from multiple cloud service providers and hardware vendors, is another way SUSE is helping customers transform their IT infrastructures to reduce costs, deliver higher performance and compete more efficiently. “Persistent memory technology will spark new applications for data access and storage,” says Thomas Di Giacomo, SUSE CTO. “By offering a fully supported solution built on Intel Optane DC persistent memory, businesses can take greater advantage of the performance of SAP HANA. SUSE continues to partner with companies like SAP and Intel to serve customers worldwide who are looking to fuel growth by transforming their IT infrastructure. It is their needs that drive the direction of our innovation.” Alper Ilkbahar, vice president and general manager of the Non-volatile Memory and Storage Solutions Group at Intel, comments, “Intel Optane DC persistent memory represents a new class of memory and storage technology architected specifically for data centre usage. This new memory class is designed to enable cost-effective, large-capacity in-memory database solutions, help provide greater system uptime and faster recovery after power cycles, and deliver higher-performance cloud-scale applications. By working together with SUSE and SAP to bring this transformative technology to our customers, we can help enable them to take advantage of a whole new generation of applications and services that can deliver revolutionary capabilities for the datacentric era.” Martin Heisig, SAP HANA Technology Innovation Network, adds, “The ability to deliver persistent memory for SAP HANA is a significant milestone in our ongoing relationship with SUSE and Intel. The SAP Digital Core is built on the concept of simplifying the infrastructure for increased productivity and real-time insights.” SAP HANA offers businesses of all sizes a high-performance database solution for their SAP applications. Customers using SUSE Linux Enterprise Server for SAP Applications running SAP HANA workloads on Intel Optane DC persistent memory can expect infrastructure cost savings alongside a reduction in management overhead. Because SAP HANA workloads run on Linux, SUSE Linux Enterprise is currently the only solution to offer support for SAP HANA and Intel Optane DC persistent memory. Support for Intel Optane DC persistent memory with SAP HANA workloads running on SUSE Linux Enterprise Server for SAP Applications is included in SUSE Linux Enterprise 12 Service Pack 4, which is now available worldwide.

Tarmin GridBank Data Management Platform, the premier Data Defined Infrastructure solution, was architected from the ground up using the latest in enterprise ready technologies to address all of the pain points associated with the massive amounts of enterprise data. GridBank provides one of the most robust and feature rich data management solutions available. GridBank delivers high performance, random access Enterprise Object Storage that provides a massively scalable data repository, suitable for data integration and storage of all forms of enterprise data. The platform provides unification of multiple data sources into a central data store with single pane of glass view. The GridBank File System unifies all data repositories and exposes globally distributed data stores through the global namespace, eliminating data siloes within a single view of data, improving storage utilization and optimizes data volumes with compression and distributed object dedupe, eliminating duplicates across the data estate. GridBank offers intelligent policy-driven information governance and integrates with Active Directory for identity oriented security and role-based access and authentication. Additionally, GridBank provides several forms of encryption, data protection, site replication, data integrity checking and self- healing. GridBank provides data compliance through policy-based preservation, retention and disposal as well as granular legal hold. GridBank enables enterprise information archiving and tiering, site-to-site replication and ensures high availability access across distributed pools with end-to-end Sync and Share BYOD smart client data protection and enhanced mobility to deliver disaster recovery. GridBank delivers multi-tenancy and provides logical separations of namespaces between departments or separate clients to substantially mitigate business risk. GridBank’s MetaBase is a single distributed metadata repository which provides accelerated access to subsets of data within the core platform. Multiple data sources, are ingested or replicated into GridBank and integrated into the MetaBase where they are indexed and stored and consolidated to offer unified metadata search across all storage pools for on-demand access to data, e-Discovery and data classification. The data is queried through integrations with business intelligences tools to perform reporting and dashboarding across all data sources and the data allows for big data analytics toolkits to perform data-in-place analytics. GridBank provides seamless application integration, multiple protocol access to accommodate growing mobile workforces, and is custom tailored to each individual customer requirement with a flexible and extensible API, reducing development time and accelerating time to value. GridBank is designed from the ground up to be a resilient architecture which can scale to multiples of petabytes to meet growth expectations and deliver significant high performance, high availability data access with linear scalability. GridBank empowers organizations to store, control and understand the value of their data and to view it as a strategic business enabler versus an ongoing cost center, GridBank impacts the bottom line by reducing overall Total Cost of Ownership (TCO) by up to 80 percent and improving operational efficiencies. Through search and discovery, as well as analytics, knowledge worker productivity can be increased by up to 15 percent, and significant revenue growth can be achieved by gaining value from data. GridBank is suitable for any market with digital assets and especially those data intensive organizations, relying heavily on their information assets. • GridBank delivers substantial cost savings & frees up storage capacity • GridBank increases revenue & provides real-time data insights through big data analytics integration • GridBank satisfies data management regulations, reducing risk exposure & ensuring compliance • GridBank enables artificial intelligence & allows organizations to learn more about their diverse datasets • GridBank’s data centric infrastructure delivers massive scalability & establishes long term future-proof data strategies

eConnect® Electronic Access Control As the Internet of Things evolves, managing assets and white space remotely becomes more complex. As an added challenge, increased migration toward remote edge compute sites and multitenant data centres (MTDC) has made the security of data centre cabinets more important. Growing data privacy regulations such as the Payment Card Industry Data Security Standard (PCI-DSS) and the General Data Protection Regulation (GDPR) are driving the need for more stringent cybersecurity measures, including closely controlled access to cabinets where servers and switches reside. Electronic locking solutions for data centre cabinets have existed for a while, but the challenge has been the extended cost and complexity of deploying separate systems, which limit scalability. Seeing the market’s renewed focus on regulatory compliance, and understanding the need for simplified white space management, Chatsworth Products (CPI) developed eConnect® Electronic Access Control (EAC), a patented technology that integrates the functions of an intelligent rack power distribution unit (PDU), electronic locking and environmental monitoring, removing the need to power and network these devices separately. The main advantages of eConnect EAC are: • Deployment Savings: Secure Array allows up to 32 PDUs (16 cabinets with front and rear locks) to be deployed under one IP address • Remote Access Control: Through the eConnect interface, users can remotely program, monitor and control each cabinet access and keep a log entry for security and regulatory compliance purposes • Smart Card Authentication: Proximity card reader recognises existing employee 125 kHz or 13.56 MHz RFID cards. It is also compatible with Zwipe Access Cards with Biometric Authentication. Zwipe cards provide a versatile fingerprint-activated contactless credential. Only after activation by a fingerprint scan will the card allow communication with a reader. Zwipe combines the security of biometric authentication with the speed and convenience of contactless credentials. Simple, Scalable, Smart eConnect EAC is an economical networked locking solution that works with new-generation eConnect PDUs to support the three key elements of remote management at the cabinet level: power management, environmental monitoring and physical access control. This integrated PDU-based cabinet ecosystem uses a single network connection and one interface to monitor all three elements, greatly simplifying rack management. Through the eConnect interface, administrators are able to remotely program, monitor and control each cabinet access for security and regulatory compliance purposes. The interface keeps logs by user and records every access attempt—including tampers—in an easily exportable report. The validation of a person trying to access the cabinet is performed utilizing the same RFID cards that are used for building access. However, EAC integrates with Datacentre Infrastructure Management (DCIM), putting the control of security into the hands of IT rather than under the authority of the building management system. Scalability is possible with Secure Array® IP Consolidation, an award-winning feature of eConnect PDUs that allows up to 32 PDUs and any connected locks and sensors to share a single network connection, significantly reducing networking costs. In order to meet the market’s demands for a simple solution, CPI developed eConnect EAC with the following additional distinguishing features: • Power and networking of lock delivered through eConnect PDU • Individual user accounts allowing IT to provide authorisation at the cabinet level • Door monitoring (open/closed sensor) indicating status of the door. Easy access to cabling harness connections allowing disconnect when doors are removed for equipment service • Logging that records date, time, user for each successful and unsuccessful access attempt • Logging that records date, time for each open/closed door action • Tamper alarm that flags latch access by key • Exportable logs for record keeping and compliance reporting • Remote unlock capability • User-configurable unlock time delay • High-security lock with mechanical key override • DCIM integration for centralised door monitoring, control and simplified/automated cabinet access compliance reporting Full Cabinet Integration Simplified CPI’s approach to data centre efficiency begins with the cabinet, addressing it as an ecosystem as a groundwork for successful and simplified operations. The integration of EAC into the rack PDU continues CPI’s focus on simplification and efficiency for the CPI ecosystem. That is why CPI brought to market a simple, cost-effective cabinet access solution without adding complexity to the data centre.

Forcible Attacked Security Gates Successfully Achieves LPS1175 The Loss Prevention Standard LPS 1175 is a commercial standard by LPCB (Loss Prevention Certification Board at BRE) which is recognised worldwide. The standard is designed to test security manufacturers claims that the security equipment they fabricate performs as they claim to appropriate performance standards. Part of the LPS1175 standard utilizes a professional attack team to try and penetrate through the Security Equipment. The attack team have a full working knowledge of the materials and makeup of the test items. The objective of the LPS 1175 standard is to test how long and what tools the security equipment can withstand during a forced attack. The objective of this Security Gates and Turnstiles is to Deter, Detect, Deny, Delay and Defend a site, allowing the emergency services to reach the location to deal with the attackers. Following months of Research and Development, Frontier Pitts are very pleased to announce our Platinum Security Range which has successfully achieved LPS1175 Security Rating 2 & 3. With the first Bi-folding Gate to achieve the LPS1175 accreditation alongside our popular Sliding Cantilevered Gates and Hinged/Swing Gate models, Frontier Pitts Security Gate range now offers a complete access control solution to match a LPS1175 Security Rated fence line. Forcible Attack Security Ratings have different attack times and toolsets. Security Rating (SR) 1 to SR2 largely use manual hand tools, with SR3 and above using a range of more powerful, commonly available battery powered cutting tools. The Security Rating will be dependent to the requirements of each individual site or location. The Independent Test Certification from BRE meets the requirements of Secured by Design, adding to our approved products. Click here for our Secured by Design products LPS1175 covers the “Requirements and Testing Procedures for the LPCB Approval and Listing of Intruder Resistant Building Components, Strongpoints, Security Enclosures and Free Standing Barriers” Products tested and approved to this standard are widely recognised by Government Agencies, Local Authorities, Banks, Insurance Companies and many other large organisations as being an effective means of protecting people and assets; thus reducing the risks of loss to crime or terrorism. With the introduction of this range, the full perimeter of any site can now be complete with both security rated fence line and matching rated Automatic Security Rated vehicle access gate and pedestrian control turnstile. The LPS1175 Platinum Gates can also be installed alongside HVM (Hostile Vehicle Mitigation) Barriers, Blockers and Bollards to achieve a system that can mitigate again both Vehicle as a Weapon attacks and Intruder attacks. The LPS1175 Platinum Gates have already been extremely popular with many Utility and CNI (Critical National Infrastructure) sites nationwide including Datacentres, where a perimeter line is secured with security rated fencing and automatic gates. Video available here: https://www.youtube.com/watch?v=It9x2YvIGqo

At RDS-tools, security has long been the top priority. RDP can be a secure protocol, but it's how it is deployed, properly secured and used that matters. From this statement, RDS-Tools has implemented a complete suite of features allowing administrators and end-user to easily secure their servers and computers exposed to the Internet. Already with RDS-WebAccess, the Web Remote Desktop service, RDS-Tools offers Administrators a wide range of options to enforce protective rules for their users and remote servers. As few examples of the tools available: Active Directory, Web credentials, SSL certificates. As threats change and grow, RDS-Tools’ Security Experts perform exhaustive research to stay in front of today’s security threats and to prepare for the challenges of tomorrow. That’s how RDS-Knight, a unique and amazing security add-on, was born. RDS-Tools developed RDS-Knight as a cybersecurity tool to make the use of RDS servers even safer. RDS-knight is an advanced, powerful and user-friendly Security Tool for RDS Server Administrators, offering up to six features to keep the remote workplace safe for users: 1.“Homeland Access Protection” prevents foreign attackers from opening a session. If your server is in New York, why would you allow anyone to connect from Russia or China? In a click, add countries you forbid to connect. These IP addresses will be blocked by Windows Firewall and won’t be able to connect anymore. 2.“Brute-Force Attacks Defender” keeps your servers safe from robots and malicious people who try to login with wrong credentials, by blacklisting the offending IP addresses after a defined number of failed attempts. 3.“Working Hours Restriction” prohibits users from connecting to their session out of office hours, such as during night or weekends. Administrators can set specific time slots per Users or Groups, according to the time zone. 4.“Ransomware Protection” detects and immediately stops ransomware attacks on your system and alerts administrators by email to ensure quick threat response.. Corrupted files and suspicious programs are automatically quarantined until you whitelist them. Thus, it prevents organizations from experiencing catastrophic events by removing ransomware before it causes any irreparable damage. 5.“One Click to Secure Desktop” is an amazing tool remarkable tool which allows to easily set the level of protection you wish for your users’ environment (per Users or Groups), just by moving a roler up and down to pick the right option: Windows Mode, Secured Desktop or even Kiosk Mode. Plus, if you wish to go deeper in customization, this feature makes it is super easy to set advanced security rules. 6.“End-Point Device Protection” reduces the risk of connections with stolen credentials by restricting access per registered device(s) (per Users). Recognizing today’s cybersecurity concerns, the “Ransomware Protection” feature has been recently added to RDS-Knight. It is the most efficient way to detect and immediately stop ransomware attacks on RDP, and it works on all Windows systems (Starting from Windows Server 2008 R2)! Which means that you can still be protected even if you work on older OS than Windows 10. The best security requires the best tools. RDS-Knight, providing a 360 degree protection of RDS servers and remote desktop sessions, Allows to manage security rules efficiently, without any network or computer policies knowledge. It is the best gatekeeper for remote access servers. RDS-Knight also supports VNC protocols to ensure administrators can choose whenever solution to use in order to allow an external access to their users. 2019 is even bringing bigger changes. The team of expert developers, with constant feedbacks from users and administrators, have brought RDS-Knight the best look. A new administration tool with refined workflow makes management easier and protection more efficient than ever before. The interface is clear and simple to use. Like any other great security program, the RDS-Knight’s Home dashboard shows the most important information at a glance: the last recorded events, the version and edition you use. If everything is green, you are protected! Administrators can access the centralized list of blacklisted IP addresses by different features, gathered in a single place. It is then easy to whitelist or add any Ip. You can also white-list users and applications of your choice via the “Settings” tab. The Event Log is the best way to check in real-time what’s happening on your Server and what actions are performed by RDS-Knight to keep it safe. With events classified by features and listed in chronological order, it reveals in total transparency how powerful is this tool to eliminate threats. Since its first release in February 2017, RDS-Knight has undergone a major transformation and this technological evolution has been reflected positively on the company’s results. RDS-Tools is proud to confirm a turnover growth about + 676% between 2017 and 2018 for RDS-Knight' sales. Equally impressive, this figure is explained by an increase of more than 1324% in the number of licenses sold between 2017 and 2018. RDS-Knight’ success makes no doubt. Customers are satisfied to get access to a security program which can be easily integrated to their Remote Desktop solution. Protection of data and sensitive files is an important matter when it comes to Remote Desktop Use and offering a comprehensive arsenal as an option to enforce security with RDS-WebAccess was a necessity. RDS-Knight is a unique security tool, the only one program on the Remote Desktop market which offers six types of protection combined in a single product!! As so, it offers many more features than the competition. ●​First, RDS-Knight is easy and quick to configure. Installation takes only minutes and does not require any firewall change, open port or VPN. In particular, Homeland Access Protection and Bruteforce Defender are a must have and it takes only seconds to activate them. ​ ●Second, RDS-Knight enables administrators to fine-tune and enforce rules for users and groups using Working Hours Restrictions, One Click to Secure and Endpoint Access Protection. These additional layers of security, at the user level, are an efficient way to keep your RDS server secure while making the utilization of remote services easier for users.​ ●Last important point, RDS-Knight is designed to work for the widest range of Windows operating systems, with the greatest performance possible. As an example, Thomas explains that RDS-Knight now includes an amazing Ransomware protection, which is a great addition offering and leveraged different technologies to catch threats as quickly as possible. ●RDS-Knight is cheaper than the competition. It exists in two editions: Essentials and Ultimate. The “Essentials” license costs only $50/server and is valid for unlimited users! It includes three of the protections that allow to block IPs, brute-force attacks and to restrict users’ rights! The “Ultimate” license provides the full featured product for only $250/ server! You pay once, and benefit from the best protection for all your RDS users, without any limit of time! As an example, one of our direct competitor, Trugrid, offers half of the protections for $25/month/ license! Thomas Montalcino is the talented software developer who turned RDS-Knight into the ultimate weapon by adding the Ransomware Protection feature and, more recently, by providing a modern, professional look to its interface. Interrogated in January about his work, the expert explained why RDS-Knight is a must have security tool for RDS. This interview was published in many online magazines. ex: http://www.digitaljournal.com/pr/4005410 “Cyber criminality is a fast changing world, and attacks techniques are more and more sophisticated. To be protected against these rapidly evolving threats, businesses definitely need to acquire deep learning techniques to be able to prevent harmful attacks, to monitor and to remediate security breach. Threat Intelligence is one of the trends looking in this direction, and at the basis of RDS-Knight’ development..” “I found the Windows 10 ransomware protection is very efficient. However, previous Windows operating systems surely won’t benefit this protection. ”. Thomas Montalcino, Developer at RDS-Tools.com

WhatsUp Gold is a unified, powerful and easy-to-use network monitoring solution that provides an outstanding value with a low cost of ownership in both budget and management time. In 2018, Ipswitch released WhatsUp® Gold 2018 with major enhancements, including performance monitoring of Amazon Web Services (AWS) and Microsoft Azure cloud deployments, Meraki cloud managed wireless systems and Dell Compellent storage devices. https://www.ipswitch.com/about/news-and-events/ipswitch-news/ipswitch-now-offers-cloud-performance-usage-and-billing-monitoring-in-whatsup-gold This new release delivered an at-a-glance dashboard and interactive map for visibility into the status and performance of networks, servers, storage devices and applications across on-premises and cloud with a single network interface. IT professionals wear multiple hats and can’t afford to invest large amounts of time trying to extract the information they need from disparate management tools. WhatsUp Gold meets the growing needs of customers with smarter discovery, overview dashboard to view key metrics and overall health quickly, and greatly expanded out-of-the-box support to monitor all facets of on-premises and cloud IT environments. The unique interactive map enables truly proactive end-to-end performance monitoring and troubleshooting. Unlike competitor products, there is no need to learn different tools to gain insights into the various components of your environment. WhatsUp Gold gives users comprehensive monitoring including network devices, network traffic, servers (including Windows and Linux), hypervisors (including VMWare and Hyper-V), storage devices (including NetApp, EMC and Dell Compellent, wireless devices (including Cisco Meraki), web servers (including IIS and Apache), Java environments, cloud environments availability (for both AWS and Azure), and applications – all through a single interface. Up and running quickly, WhatsUp Gold provides immediate visibility and notifications through email, SMS or messaging platforms such as Slack when an issue occurs. IT professionals can quickly create custom dashboards just the way they want them and schedule powerful reports. What people are saying about WhatsUp Gold 2018: “I wanted to be in control of what was scanned, and the saved scan window makes this easy to do,” said Timothy Walsh, Senior IT Architect at American Electric Power Company. “I was up and running within a short time with little concern that I'd missed anything. The new dashboards come with standards that allow me to see my devices and any problems quickly and easily. The ability to modify my dashboards and share new ones also makes this a powerful tool. It can be used to setup a network operations monitoring center or just a local dashboard that I look at on my desktop. The flexibility is there for either use.” “We use network traffic analysis of WhatsUp Gold 2018 for WAN and reporting, and it does a great job in getting into the granular details,” said Evan Mazetis, Network Manager at BankFive. “We use dashboards for many applications on the network to monitor the traffic and export the data for reporting purposes. I like the fact that on the reporting portion, you can export the data - a nice touch.” “With this latest version of WhatsUp Gold, users can create a lot of new alerts and actions,” said Johan Kersten, System Administrator at Airtrade Holland B.V. “For our company, we are using e-mail alerts and mobile alerts through the SMS action. They are easy to create and are working like a charm. Discovery of devices is very easy - you can discover devices by hostname, by IP-address range or one IP-address or gateway. The setup is easy, and it's very easy to get a device monitored.” “The challenge for many in IT operations is how to deliver the required level of visibility, availability, reliability and security of cloud environments irrespective of where these resources are located,” said Roy Illsley, Lead Cloud Analyst at Ovum. “Many of the leading multi-cloud management vendors provide some of this capability, but do so for a limited number of different environments, and only provide basic monitoring services. Ipswitch takes the view that data is a source of knowledge if it can be used. Ipswitch WhatsUp Gold provides a monitoring solution that covers cloud providers as well as some of the most popular SaaS solutions.” There were various updates to WhatsUp Gold throughout 2018, including: • Integration with ServiceNow for directly creating trouble tickets from WhatsUp Gold (https://www.ipswitch.com/about/news-and-events/ipswitch-news/ipswitch-whatsup-gold-2018-service-pack-2-now-available), • Dark Web (Tor) detection and reporting to alert IT administrators when users access Dark Web or Tor network (https://www.ipswitch.com/about/news-and-events/ipswitch-news/dark-web-traffic-analysis-now-available-with-ipswitch-whatsup-gold-2018 • Application Performance Monitoring (APM) overlay for enhanced at-a-glance status of monitored applications and an OpsGenie incident creation action feature, adding support for the modern incident management platform for operating always-on services (https://www.ipswitch.com/about/news-and-events/ipswitch-news/ipswitch-whatsup-gold-2018-service-pack-3-released-with-enhanced-at-a-glance-status-of-network-monitoring) • WhatsUp Gold App for mobile devices now allows IT professionals to gain network diagnostic and troubleshooting information from mobile devices (https://www.ipswitch.com/about/news-and-events/ipswitch-news/ipswitch-launches-new-whatsup-gold-mobile-app Ipswitch WhatsUp Gold was shortlisted in the DCS 2018 Awards, and won numerous awards last year, including: Ipswitch Network Monitoring Named Finalist in Network Computing Awards 2018, 2/6/18: https://www.ipswitch.com/about/news-and-events/ipswitch-news/ipswitch-network-monitoring-named-finalist-in-network-computing-awards-2018 Ipswitch WhatsUp Gold and MOVEit Win NetworkWorld Asia (NWA) Information Management Awards, 6/7/18: https://www.ipswitch.com/about/news-and-events/ipswitch-news/ipswitch-whatsup-gold-and-moveit-win-networkworld-asia-information-management-awards Ipswitch Wins NetworkWorld Asia 2018 Readers' Choice Product Excellence Award, 10/25/18: https://www.ipswitch.com/about/news-and-events/ipswitch-news/ipswitch-wins-networkworld-asia-2018-readers-choice-product-excellence-award Ipswitch Earns IP Insider Readers' Choice Award 2018 for Network Monitoring, 10/23/18: https://www.ipswitch.com/about/news-and-events/ipswitch-news/ipswitch-earns-ip-insider-readers-choice-award-2018-for-network-monitoring For more information on WhatsUp Gold, visit: https://www.ipswitch.com/network-monitoring

What are your product's/solution's key distinguishing features and/or USP? EcoStruxure IT, EcoStruxure IT Expert and EcoStruxure IT for Partners are the Industry’s first and only vendor-neutral Data Center Management as a Service (DMaaS) architectures. They provide global visibility from anywhere, at any time on any connected device including tablets or smart devices and deliver data-driven insights into critical IT assets, which helps customers mitigate risk and reduce downtime. Key benefits include: • Vendor-neutral and multi-tenant monitoring platform enabling partners to grow their services offer to include power and cooling. • Global visibility into their customers’ infrastructure – in the cloud or at the edge – with data-driven recommendations to improve performance, efficiency and reduce costs. • Global view of inventory, alarms, and recommendations to resolve; also with analytics and benchmarking. The vendor-neutral software monitors and analyses the operation of any IoT-enabled data centre solution, ensuring predictive maintenance or immediate response in the case of an issue. As such, it enables IP House to maintain the levels of uptime and continuity of service that their colocation customers require. EcoStruxure™ IT Expert, is Schneider Electric’s cloud-based data centre infrastructure management solution. With IT Expert, Schneider Electric brings secure, vendor neutral, monitoring and visibility of all IoT-enabled physical infrastructure assets Part of Schneider Electric’s EcoStruxure architecture, IT Expert operates with all IoT-enabled physical infrastructure assets like secure power, UPS and cooling. IT Expert addresses the data centre industry’s need to simplify how data centres, distributed IT, and local edge environments are managed. Providing proactive recommendations and consolidated performance and alarming data, IT Expert can significantly improve overall site resiliency. EcoStruxure IT for Partners, opens the way for IT solution providers to develop new and recurring service revenues by managing data centres, distributed IT and edge facilities. EcoStruxure IT for Partners enables customers to securely outsource monitoring, maintenance and other services to support the availability of physical infrastructure as well as IT devices to their preferred solution providers. The secure platform is enabled by EcoStruxure’s predictive analytics and will host applications and tools for solution providers to build new, recurring service offerings and business models. To maximize Solution Providers success with the platform and applications, Schneider Electric offers a trained and dedicated Partner Success Management team for proper onboarding and effectiveness. • What tangible impact has your product/solution had on the market and your customers? To date, 1,400 customers are connected on the EcoStruxure IT platform, managing 140,000 assets. Each day, 300 million data points are captured, helping to modernize how customer data centers are being managed, operated, and maintained. The solution can be used to provide critical insights to any of today’s critical data centre environments, including Colocation facilities and distributed edge computing applications. For example, IP House is a specialist supplier of colocation data centre services, they provide a high-performance solution for customers dependent on connectivity to business-critical applications. For monitoring and management of all key hardware components, including racks, switchgear, power distribution and UPS they use Schneider Electric’s EcoStruxure IT solution, which gives them unprecedented insights into all critical infrastructure assets, anywhere, at any time, on any device. “When choosing the software platform we went through a thorough selection process”, said Vinny Vaghani. “We particularly liked the vendor neutrality aspect that Schneider Electric’s EcoStruxure IT system offers. We can integrate it with any equipment that communicates over standard TCP/IP protocols and manage the entire data centre using the same solution. Previously, the monitoring systems were completely separated, integrating them all into one platform gives us enhanced reporting and the ability to make data-driven decisions.” In addition, the EcoStruxure IT Mobile Insights Application allows updates to be sent to mobile devices at remote locations, allowing the facility to monitored 24/7 by both staff and field by service engineers. Comtec Power remains linked to the IP House facility via the application and has the ability to monitor the same alerts in real-time, providing expert support in the face of downtime or an unplanned event. IP House maintains that the reputation of Schneider Electric’s EcoStruxure architecture, coupled with the control and management features of the EcoStruxure IT platform provides a vital advantage when addressing the high-availability market that is its principal target. “Our customers are always interested to know how we’re using Big Data analytics and advanced software to control and monitor the environment”, said Vinny Vaghani. “They know that our infrastructure is not only of the highest quality, but is proactively monitored and response is immediate in the event of an unplanned alert. None of which would be possible without utilising Schneider Electric’s EcoStruxure IT. It’s been an important factor in our decision making and one that we believe will benefit both our customers and business, long-term.” Within edge computing envoronments, where customers often lack the ability to deploy specialist maintenance staff across a number of distributed locations, EcoStruxure IT enables simplified management and increased resilience via it’s remote monitoring capbilities. It increases efficiency and uptime by using data driven analytics and machine learning (ML) to provide proactive insights into critical infrastructure solutions, enabling the end-user to predict and mitigate any potential issues that might cause downtime. This allows proactive maintenance to be performed more reliably, without the high cost of deploying on-site IT staff at every location, which is not an option for today’s businesses. • What are the major differentiators between your product/solution and those of your primary competitors? EcoStruxure IT, and EcoStruxure IT Expert are the Industry’s first vendor-neutral Datacentre Management as a Service (DMaaS) architectures. The cloud-based software uses the power of Artificial Intelligence and Big Data Anaytics to gather data from any IoT-enabled data centre infrastructure solution, no matter the brand or Vendor. This becomes even more important when managing distributed edge environments, something that cannot be delivered when utilising traditional on-remise Data Centre Infrastructure Management (DCIM) software. To date, it is the only solution of its kind avaialble in the industry and shows why Schneider Electric’s focus on Innovation within the data centre and critical infrastructure industries continues to position them as the market leader.

Tarmin GridBank Data Management Platform, the premier Data Defined Infrastructure solution, was architected from the ground up using the latest in enterprise ready technologies to address all of the pain points associated with the massive amounts of enterprise data. GridBank provides one of the most robust and feature rich data management solutions available. GridBank delivers high performance, random access Enterprise Object Storage that provides a massively scalable data repository, suitable for data integration and storage of all enterprise data. The platform provides unification of multiple data sources into a central data warehouse with single pane of glass view. The GridBank File System unifies all data repositories and exposes globally distributed data stores through the global namespace, eliminating data siloes within a single view of data, improving storage utilization and optimizes data volumes with compression and distributed object dedupe, eliminating duplicates across the data estate. GridBank offers intelligent policy-driven information governance and integrates with Active Directory for identity oriented security and role-based access and authentication. Additionally, GridBank provides several forms of encryption, data protection, site replication, data integrity checking and self- healing. GridBank provides data compliance through policy-based preservation, retention and disposal as well as granular legal hold. GridBank enables enterprise information archiving and tiering, site-to-site replication and ensures high availability access across distributed pools with end-to-end Sync and Share BYOD smart client data protection and enhanced mobility to deliver disaster recovery. GridBank delivers multi-tenancy and provides logical separations of namespaces between departments or separate clients to substantially mitigate business risk. GridBank’s MetaBase is a single distributed metadata repository which provides accelerated access to subsets of data within the core platform. Multiple data sources are ingested or replicated into GridBank and integrated into the MetaBase where they are indexed and stored and consolidated to offer unified metadata search across all storage pools for on-demand access to data, e-Discovery and data classification. The data is queried through integrations with business intelligences tools to perform reporting and dashboarding across all data sources and the data allows for big data analytics toolkits to perform data-in-place analytics. GridBank provides seamless application integration, multiple protocol access to accommodate growing mobile workforces, and is custom tailored to each individual customer requirement with a flexible and extensible API, reducing development time and accelerating time to value. GridBank is designed from the ground up to be a resilient architecture which can scale to multiples of petabytes to meet growth expectations and deliver significant high performance, high availability data access with linear scalability. GridBank empowers organizations to value their data and to view it as a strategic business enabler, GridBank impacts the bottom line by reducing overall Total Cost of Ownership (TCO) by up to 80 percent and improving operational efficiencies. Through search and discovery, as well as analytics, knowledge worker productivity can be increased by up to 15 percent, and significant revenue growth can be achieved by gaining value from data. GridBank is suitable for any market with digital assets and especially those data intensive organizations, relying heavily on their information assets. • GridBank delivers substantial cost savings & frees up storage capacity • GridBank increases revenue & provides real-time data insights through big data analytics integration • GridBank satisfies data management regulations, reducing risk exposure & ensuring compliance • GridBank enables artificial intelligence & allows organizations to learn more about their diverse datasets • GridBank’s data centric infrastructure delivers massive scalability & establishes long term future-proof data strategie

Bridgeworks has continued to develop commercial relationships that are making a difference to some well-known organisations. Recently, Bridgeworks has completed POC’s and is now rolling out the solution with a leading Nordic IT infrastructure company, with a turnover at £3bn. This organisation has over 7,400 employees in 87 offices across seven countries, where they provide IT infrastructure services for businesses and organisations in Europe’s Nordic region. International Reach Beyond Bridgeworks, the Nordic IT infrastructure company also works with other leading international technology partners, such as Microsoft, Cisco, HP, Hewlett Packard Enterprise, Apple, IBM, Dell EMC, Lenovo, Citrix and VMWare. With this firm, Bridgeworks and its WAN data acceleration solutions have the opportunity to expand their global reach. With the support of its technology partners – including Bridgeworks - this Nordic IT infrastructure company provides a full range of products and services across IT infrastructure. One of those products includes Back-up-as-a-Service (BaaS) and by implementing Bridgeworks WAN data acceleration solutions, the company can now offer international clients improved WAN data recovery and back-up performance. This is achieved using patented AI (Artificial Intelligence) and machine learning technologies, coupled with parallelisation techniques to increase the velocity of increasing larger data flows. IBM Spectrum Protect PORTrockIT is integrated into the Nordic IT infrastructure company’s IBM Spectrum Protect offerings for high-speed disaster recovery. Yet it is not restricted to IBM users: it can be deployed by anyone that needs to mitigate the effects of latency and packet loss, helping to achieve results that can’t be attained through traditional methods, such as WAN optimisation due to the high cost of implementation and the move to compressed and encrypted data formats. The performance objectives were achieved with IBM Spectrum Protect for the BaaS using Network Data Management Protocol (NDMP) as the methodology. The network latency within Nordic Region was 9 milliseconds with a WAN link of 10Gb/s with 2.5GBs used for the solution. Many BaaS and DRaaS providers are restricted by distance before the effects of latency force them to build more access points, closer to their customers. With WAN Data Acceleration product PORTrockIT, the “reach out” from a single data centre can be massively enlarged. This means a single BaaS or DRaaS data centre can cover a greater geographical area, reducing the needs for subsidiary access points and therefore lowering their costs whilst retaining LAN-like performance. Much was achieved when Bridgeworks a proof of concept (POC) for the Nordic IT infrastructure solutions company to show how PORTrockIT could improve back-up performance, increasing network performance by 20 times. To minimise risk, the original plan included onsite cache because back-ups and SLA demands were exposed to it until they arrived at the Nordic IT infrastructure company’s data centre. This successful test involved the original network performance standing at 7MB/s accelerating to 140MB/s. PORTrockIT uses machine learning to mitigate latency and to reduce packet loss by maximising the speed of data throughput. Another benefit of PORTrockIT: there is no need to build new data centres. Performance increases can be achieved by deploying it without replacing an organisation’s existing infrastructure. Cost-savings are therefore gained. To prove the point that PORTrockIT is a true global infrastructure product, Bridgeworks worked alongside the Nordic IT company to secure a BaaS client transfer from the east coast of America to their Nordic data centre. The capacity utilisation of the WAN link between the two sites increased dramatically from less than 5% to 98% of the maximum throughput. PORTrockIT: Cost-Savings David Trossell, CEO and CTO of Bridgeworks, says with the help of PORTrockIT, the Nordic IT infrastructure company has managed to achieve cost-savings with their BaaS offering: “Due to the impact of latency on service performance, this firm was contemplating 4 new data centres be built across Europe. By using PORTrockIT, the do not need to build new data centres and short-term savings are upwards of €150M,” says Trossell.” He added “that not only has this reduced their costs but has dramatically increased their geographical market size. PORTrockIT is deployed by companies such as IBM, Commvault, NetApp, and CVS Healthcare to mitigate the effects of latency and packet loss by using machine learning and artificial intelligence in ways that traditional WAN optimisation and SD-WAN solutions often fail to achieve. This is evidenced in the many articles that David has written for the leading IT publications, such as DCS. Case Study: CVS Healthcare Bridgeworks patented AI and machine learning technologies increase the efficiency and performance of data centres. CVS Healthcare is one organisation that has seen the benefits of taking such an innovative approach. The company’s issues were as follows: • Back-up RPO and RTO • 86ms latency over the network (>2,000 miles) • 1% packet loss • 430GB daily backup never completed across the WAN • 50GB incremental taking 12 hours to complete • Outside RTO SLA - unacceptable commercial risk • OC12 pipe (600Mb per second) • Excessive Iron Mountain costs To address these challenges, CVS turned to a WAN data acceleration solution, the installation of which took only 15 minutes. As a result, it reduced the original 50GB back-up from 12 hours to 45 minutes. That equates to a 94% reduction in back-up time. This enabled the organisation to complete daily back-ups of its data, equating to 430GB, in less than 4 hours per day. In the face of a calamity it could perform disaster recovery in less than 5 hours to recover everything completely. To date, the annual cost-savings by using Bridgeworks WAN data acceleration solutions amounted to $350,000. CVS Healthcare is now planning to merge with a leading U.S. healthcare provider and will implement Bridgeworks solutions across both entities. As for the return on investment, CVS Healthcare calculated that the installation repaid itself in only three months. Reduction in network and data latency can lead to improved customer experiences. However, with the possibility of large congested data transfers to and from the cloud, latency and packet loss can have a considerable negative effect on data throughput. Without AI and machine intelligence solutions, the effects of latency and packet loss can inhibit data and back-up performance. CVS Healthcare has now expanded their back-up and recovery strategies, by using Bridgeworks’ products to achieve their ambitions. Case study: Webster Bank Bridgeworks is approaching four years of successfully working with Webster Bank, a US-based commercial bank with 177 U.S. locations, which uses the Bridgeworks WAN acceleration solutions for back-up and recovery strategies. They have recently implemented Bridgeworks second-generation upgrades. Case study: U.S. Government Research Agency Another success story is the U.S. government research agency, which wasn’t able to achieve fast data centre replication over 2,000 miles. Packet loss was causing a loss in back-up performance to the extent that the replication rarely completed. The difference between doing it between two machines in the same data centre and two machines across two data centres was only 6 MB/s less on a NetApp Snap Mirror replication. Now, with the help of PORTrockIT, they are able to efficiently secure and replicate their data. They can make long-term savings too. Over the two-year period, NetApp and Aspera alone couldn’t achieve this. This POC was fast, taking only a few hours to install. The immediate savings from owning protected data are invaluable. Bridgeworks WAN data acceleration solution PORTrockIT has helped this agency to resolve severe network infrastructure issues. Due to this success, Bridgeworks is currently negotiating terms and anticipate a future multi-million dollar services contract. Case study: A Global 500 Infrastructure Solutions Company With over 140,000 employees supporting customers in more than 100 countries, this Global 500 infrastructure solutions company recently completed a POC using Bridgeworks WAN data acceleration solutions to enhance back-up, migration and disaster recovery strategies. This Global 500 company use a variety of technologies like Commvault, NetApp and Vmotion, each of these rely heavily on use of the WAN. By removing latency, packet loss and congestion limitations, customer satisfaction and retention initiatives are improved greatly. By implementing PORTrockIT, they immediately achieved a level of confidence in the service and performance. Why nominee should win 1. Bridgeworks WAN data acceleration solutions offer the only true patented AI (Artificial Intelligence) market technology for mitigating the impact of data and network latency, to enable a significant reduction in packet loss, recognised by Gartner as a “Next Generation Technology.” 2. 10X increase in performance for technologies like as NetApp, Commvault, Veeam, IBM, VERITAS, Dell/EMC Data Domain and more. 3. 200X accelerated performance for transferring excessive data volumes, encrypted or compressed files over a WAN 4. Cyber Security. Bridgeworks WAN data acceleration solutions won’t access the data, maintaining all your security protocols. 5. Companies achieve GDPR compliance by being able to store, find and retrieve data rapidly. 6. Simple Model – no installation costs, no on-going maintenance

While experts estimate that up to 70 percent of applications have already moved to the cloud, the transformational promise of the cloud has fallen short of expectations. One challenge is that conventional router-centric WAN approaches cannot keep pace with today’s rapidly changing business requirements. The nature of applications has changed, and security needs are different when everything is connected in the cloud. To liberate applications from the constraints of existing WAN approaches, enterprises must shift to a business-first networking model. Silver Peak Unity EdgeConnect SD-WAN Edge Platform Delivered as either physical or virtual appliances, the Silver Peak Unity EdgeConnect™ is a business-driven SD-WAN edge platform. It enables distributed organisations to securely and directly connect users in branch and remote sites to applications. EdgeConnect provides the flexibility to use any combination of transport– MPLS, broadband, 4G LTE – and bond multiple links into virtual overlays, giving every application the network resources it needs to deliver the highest quality of experience. Today’s WAN approaches weren’t designed for the cloud, forcing compromise. Enterprises struggle trying to stretch the old router-centric WAN – it’s too cumbersome and complicated. Basic SD-WAN solutions move organisations in the right direction but fall short of the goal of a fully automated, business-driven network. EdgeConnect is the industry’s only SD-WAN edge platform to unify SD-WAN, firewall, segmentation, routing, WAN optimisation and application visibility and control in a single system. Unity EdgeConnect features include: • Zero-touch provisioning – EdgeConnect can be centrally orchestrated and deployed at a branch office in minutes, automatically connecting to users to applications in the data centre and cloud • First-packet iQ – This feature automatically identifies more than 10,000 applications and 300 million web domains from the first packet received. It enables enterprises to securely connect branch office users directly to cloud applications, providing the highest levels of application awareness and intelligence available • Unified stateful zone-based firewall for application segmentation and secure internet breakout – EdgeConnect combines a stateful zone-based firewall, supporting foundational firewall and security capabilities for branch office locations, including the ability to segment applications from LAN to WAN to LAN, isolating business-critical applications • Seamless routing interoperability – EdgeConnect supports industry-standard BGP and OSPF routing protocols for seamless interoperability between the SD-WAN and conventional router-centric WAN architectures, enabling customers to transition to a business-driven SD-WAN edge without sacrificing performance, security or reliability • Tunnel bonding – Centrally configured from two or more physical WAN transports, bonded tunnels form a single business intent overlay connection, aggregating the maximum performance of the underlying links. If an underlying link fails, the remaining transport links carry all traffic to maintain application availability and quality of experience • Path conditioning – EdgeConnect provides private-line performance over public internet overcoming the effects of dropped or out-of-order data packets that are common with broadband and MPLS links, using advanced Forward Error Correction and Packet Order Correction techniques • Dynamic path control (DPC) – Real-time traffic steering over any broadband/MPLS link based on company-defined business intent policies. With outages/brownouts, DPC automatically fails-over to another connection in under a second, maintaining application availability and performance • WAN hardening – Data is secured edge-to-edge via 256-bit AES encrypted tunnels. This secures branch offices without the appliance sprawl and operating costs of deploying and managing dedicated firewalls • Cloud intelligence – Real-time updates on the best performing path to reach hundreds of SaaS applications, connecting users to applications in the fastest, most direct path available • Bandwidth cost savings reports – Documents the cost savings for moving to broadband connectivity Included with Unity EdgeConnect is Unity Orchestrator™, a centralised management console that provides unprecedented levels of visibility into legacy and cloud applications, and the ability to centrally configure business intent overlays and implement policies across the WAN in accordance with business intent to secure and control all WAN traffic. With Unity Orchestrator, organisations can move beyond manual device-by-device configurations to centrally orchestrate and manage their WAN in alignment using top-down business intent. Features of Unity Orchestrator include: • Single screen administration – enables quick and easy central orchestration to configure and deploy network-wide business intent policies, eliminating complex and error prone policy changes that result from manual device-by device configuration and management • Heat map – makes it easy for network administrators to identify transport underlay brownouts and outages to maintain network and application performance and availability • Real-time monitoring and historical reporting – provides specific details into application, location and network statistics, including continuous performance monitoring of loss, latency and packet ordering for all network paths. All HTTP and native application traffic are identified by name and location, and alarms and alerts allow for faster resolution of service providers issues • Bandwidth cost savings reports – documents the cost savings for moving to broadband connectivity In addition to Unity Orchestrator, Unity Boost™ is an optional WAN optimisation performance pack that enables companies to accelerate the performance of latency-sensitive applications and minimise transmission of repetitive data across the WAN. Key features of Unity Boost include: • Latency mitigation – TCP and other protocol acceleration techniques minimise the effects of latency on application performance and significantly improve application response time across the WAN • Data reduction – WAN compression and deduplication is applied to all traffic, eliminating repetitive transmission of duplicate data. Silver Peak software inspects WAN traffic at the byte level and stores content in local data stores. Advanced finger-printing techniques recognise repetitive patterns for local delivery. Data Reduction can be applied to all IP-based protocols, including TCP and UDP • Flexibility to centrally apply Boost to specific application groups or locations that require additional application acceleration Unity EdgeConnect advancements & the future of SD-WAN In June 2018, Silver Peak added new security capabilities to provide cloud-first enterprises with the control to centralise and automate security policy governance and safely connect users directly from branch office sites to applications (1). Silver Peak also announced its ability to seamlessly service chain to industry leading cloud-based security partners (2). The expansion sees Forcepoint, McAfee and Symantec join its existing security partners: Check Point, Fortinet, OPAQ, Palo Alto Networks and Zscaler. With these additions, cloud-first enterprises can move beyond device-centric WAN architectures to leverage cloud connectivity for network functions like security, which previously required dedicated firewalls to be deployed and managed at every site. In August 2018, Silver Peak surpassed 1,000 EdgeConnect production customer deployments worldwide. Production customer deployments span all market segments and geographies from distributed enterprises with tens to hundreds of sites to businesses deploying tiered managed SD-WAN services offered by service provider partners. New EdgeConnect SD-WAN solution customers include Nuffield Health and UK accountancy firm, Mazars (3,4). January 2019 saw Silver Peak’s business-driven Unity EdgeConnect SD-WAN platform become certified for deployment in the Google Cloud Platform Marketplace, meaning Silver Peak boasts the broadest public cloud service partner ecosystem in the industry, compatible with: Google Cloud Amazon Web Services, Microsoft Azure and Oracle Cloud Infrastructure (5). This helps enterprises to realise many business benefits, including the ability to: • Extend the reach of their SD-WAN deployments into virtual private cloud environments to deliver the highest quality of experience • Achieve reliable QoS over broadband to provide fast and reliable connections to the cloud provider’s internet peering point • Migrate on premise IT resources to any combination of the four leading public cloud platforms and consistently execute multi-cloud strategies • Easily initiate multi-cloud deployments and distribute resources across multiple cloud providers, deploying the best or most economical services from any combination of cloud providers. Through advancements in machine-learning, Silver Peak is going beyond automation to power a self-driving wide area network that gets smarter every day. The EdgeConnect platform powers real-time response, eliminating the impact of brownouts and blackouts as monitoring and analytics detect changing conditions and trigger immediate adjustments. While basic SD-WANs can breakout some applications with scripting and manually updates, Silver Peak adaptive internet breakout automates updates for millions of cloud applications, so users can always connect to applications without IT intervention. Finally, our centralised and adaptive orchestration enables self-learning and continuous control to ensure ongoing alignment with business intent. Testimonials Mazars CTO, David Bennett “Silver Peak has become a fundamental part of our infrastructure. Building our global IT infrastructure from the ground up, we would not have been able to provide predictable levels of service to our users without the Silver Peak SD-WAN solution. What’s more, the implementation was pain-free and as we look to move toward a fully cloud-based environment, Silver Peak will help us to manage that transition – and our costs. We knew Silver Peak was reliable through previous work and that it does exactly what it says on the tin.” Nuffield Health IT operations director, Dan Morgan “As a not-for-profit healthcare organisation, we required a reliable WAN solution that would improve network performance and securely support our cloud-first IT strategy. We have been pleased with the positive impact on our network, and the speed of deployment was a massive bonus. We now have visibility and control into our network, meaning we can see how SaaS and IaaS is being used. This level of cloud intelligence is critical to our organisation as we continue to embrace new healthcare technologies available in the market.” 1-https://www.silver-peak.com/silver-peak-sd-wan-strengthens-wan-security 2-https://www.silver-peak.com/expanded-sd-wan-security-alliances-forcepoint-mcafee-symantec 3-https://www.silver-peak.com/resource-center/nuffield-health-deploys-uk-wide-sd-wan-silver-peak 4-https://www.silver-peak.com/mazars-deploys-hybrid-wan 5-https://www.silver-peak.com/press-release/silver-peak-unity-edgeconnect-for-google-cloud-platform-marketplace