A Year of Excellence for Iron Mountain Data Centers
Iron Mountain Data Centers
Category
Excellence in Data Centre Services Award
Entry Description
As set out in our entry for the DCS Data Center Hosting/Colo Supplier of the Year Award, 2021 was an exceptional year for Iron Mountain Data Centers (IMDC) in terms of growth, performance and positioning for future success. While this entry touches on the customer-focused elements of these achievements, it looks mainly at the growing attractiveness of our customer proposition and the encouraging feedback we have received from our customers.

Growing Capacity
Capacity to meet future demand is critical to today’s customers. IMDC now has leasable capacity of over 150MW and can scale up to 445 MW on three continents.

• In April IMDC signed two leases with a Fortune 100 technology customer, at its AZP-2 data center in Phoenix, Arizona. The 6 MW expansion was deployed by end 2021.

• In June we announced the buildout of a new highly interconnected 27 MW facility in London. LON-2 will be certified by BREEAM, reflecting our commitment to sustainability. This followed the successful addition of 4 MW of new capacity at LON-1 bringing total power capacity at the facility to 9.1 megawatts.

• In July we acquired a new data center in Frankfurt. The two-storey, 20,000 square meter colocation data center (which cost EUR 76 million) has 2.6 MW of leased capacity and 8 MW available for retail colocation customers with the option to expand in the future to add edge computing.

• In spring IMDC finalized a joint venture with Web Werks, one of India’s top colocation data center providers. This entails an investment of $150 million over the next two years. Web Werks operates three Tier 3, carrier-neutral data centers in Mumbai, Pune and Delhi NCR.

• Following this IMDC and Web Werks announced the acquisition of land for a purpose-built greenfield data center in Navi Mumbai. This new standalone 100,000 sqft structure will be a next-generation, Uptime Tier 3-designed data center with 12.5 MW of power and a rich interconnectivity ecosystem.

Unique Edge Solution
In 2021 we also worked with customers to develop a compelling new modular edge solution to leverage our unique global footprint, which includes some 1400+ secure, connected, storage facilities in 50 countries, 695 of which are located close to city centers or airports in the sub-5ms metro edge zone.

Extending Global Standards
In an API-driven world, a full portfolio of standards is critical to service excellence, and we believe that IMDC now has the most comprehensive and consistent compliance program in the colocation industry. Third party standards include HIPAA, FISMA High, PCI-DSS, FedRAMP, ISO 27001, 9001, Open-IX and relevant IX certifications, and SOC 2/3. This year we extended these certifications, completing the global rollout of the ISO 50001 Energy Management and ISO 14001 Environmental Management certifications, a first in the industry.

Sustainable Services for Customers
Since 2017 IMDC has been the only global data center provider with renewable power agreements that more than offset 100% of power consumption for all data centers. This year we took further steps on the road to full sustainability and a decarbonized grid.

In May 2021 we announced a range of measurable commitments under the long-term strategy of Securing a Sustainable Future. This underlined our goal to be our customers’ most trusted partner for unlocking business value by helping to solve their Environmental, Social and Governance (ESG) challenges.

● For the past eight years, Iron Mountain has been listed on the FTSE4Good Index, a series of benchmark and tradable indexes for ESG investors.
● In 2021, Iron Mountain ranked #81 on Newsweek’s list of America’s Most Responsible Companies.
● In February Iron Mountain was proud to receive a score of 100 percent on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI)
● We signed the Climate Neutral Data Centre Pact, initiated by EUDCA. The pact details efficiency and renewable energy goals for data centers and the targets for achieving them against a goal of carbon-neutrality by 2030.
● We committed to use 100% clean electricity, 100 percent of the time in our data centers by 2040. This goes beyond our RE100 commitment of 100 percent renewable electricity, and uses the Google methodology for matching site-by-site electricity use with local clean power generation every hour, every day to achieve 24/7 clean power. We are the only global data center service provider to have made this commitment.
● As a step towards this goal, we entered into an innovative agreement with RPD Energy and Direct Energy to track the hourly renewable energy generation and compare it to our load at Iron Mountain Data Centers. So far we’re tracking 75% of our power consumption.
● New Lifecycle Management Solutions: In December we took another major step towards reduction of environmental impact while opening a new revenue stream. We committed just under a billion dollars to the purchase of ITRenew, a global leader in mission-critical data center lifecycle management solutions. ITRenew serves large multinationals and hyperscalers, which account for a significant and growing proportion of global data center space. ITRenew can lower equipment TCO by 24% or more and decrease GHG impact (measured in equivalent carbon dioxide, or CO2e) by over 24%.

Focus on Service Excellence
Take-up of our Green Power Pass (GPP) solution has been a good indicator of customer approval in 2021. The first offering of its kind in the data center industry, GPP was launched three years ago. Using new reporting protocols developed with REBA and the Future of Internet Power, it is a fully transparent solution for customers seeking to report greenhouse gas or CO2 reductions associated with the renewables they consume with IMDC. A significant proportion of IMDC customers now use GPP to help reach their carbon reduction goals. Customer uptake of the solution continues to rise at around 30% year-on-year, and in 2021 GPP was applied by customers to over 42MW of power.

As Alex Easter, CTO at cloud service provider Krystal put it in a recent interview, our commitment to sustainability plus our customer focus make a big difference:

“We loved the fact that there was renewable power being generated on-site, but we also saw Iron Mountain as a longer-term match due to their standards, their ecosystems and their location spread. We wanted a flexible partner that would listen to us, and that is what we got. Plus our pre-sales experience with Iron Mountain was great.”

Summary
We work closely with our customers and partners to become a flexible, integral and responsible component of their operations. We constantly add new capacity where customers need it and new services – from AI to asset lifecycle management to Edge solutions - which will deliver more customer value. We conduct customer relationship surveys covering key performance areas annually. In 2021 our global NPS was +51.35. NPS stands for Net Promoter Score and is reported with a number from -100 to +100. A score of +50 or higher is generally considered very good. We believe that these are just some of the reasons that IMDC is a good candidate for the DCS Excellence in Data Center Services Award.
Supporting Documents