Teledata - bringing people and technology together to power businesses forward, responsibly.
Teledata
Category
Excellence in Data Centre Services Award
Entry Description
Teledata is at the forefront of innovation. The firm has invested millions into resilience, security and sustainability, putting itself streets ahead of many of its competitors.

Over £1 Million was invested into an on-site ARC (alarm receiving centre) making Teledata the only independent colocation data centre in the UK to boast an NSI Gold Approved BS5979 Security and Operations Centre (SOC) on-site. This facility gives Teledata direct links to police control rooms and protects security teams with a fast and effective response to any potential emergency situations. Further security measures include site wide audio-challenge; thermal imaging devices to minimise false alarms and improve the accuracy of detection; Automatic Number Plate Recognition (ANPR) to enable visitors to securely register cars to enter the site compound without leaving their vehicles; a security entrance portal with multi-factor authentication and anti-tailgating technology; and highly secure perimeter speed gates. All of these systems are permanently monitored by the onsite police-linked security centre.

Teledata intelligently reduces carbon emissions in all areas of its facility, including cooling consumption. Working closely with the Business Growth Hub, Teledata has invested £1.5 Million into a battery storage system to enhance energy efficiencies at the facility via a solution which enables the firm to store electricity from the national grid at times of low demand and discharge it during the most beneficial periods, acting as a reserve during peak tariff times. The system also offers integrated variable voltage optimisation to deliver a stabilised voltage, thus boosting the resilience of the facility by improving the shelf life of equipment, while reducing unnecessary energy waste and optimising the incoming power supply. Teledata is the only colocation provider in the UK to have implemented these technologies, making this an industry first. This project attracted some interest from big industry players, including a well known Silicon Valley based social media giant who has since become a customer after Teledata carried out a private build for the company, which had a large requirement with demanding specifications. Teledata has also implemented highly intelligent control systems; cold aisle containment; under-floor cold air channelling to minimise wastage; variable fans within condenser units; free air cooling systems; office space air conditioning controls to minimise wastage out of hours; highly efficient cooling pumps; cold aisle blanking throughout and a number of other measures including the controlled raising of temperatures in the cold and warm aisles. Teledata also has power metered at every board and office in the building. These measures have enabled the firm to reduce its carbon output by over 500 tonnes per year.

More recently, Teledata has announced that it will become the first data centre in the UK to install a scalable 1.2MW hydrogen ready fuel cell to provide clean energy. Working with energy providers Conrad Energy, Electricity North West (Construction & Maintenance) Limited (ENWCML) and Bloom Energy, the project will see the firm reduce greenhouse gas emissions through a cleaner, hydrogen ready fuel supply, whilst also boosting the resilience of the data centre via a second power feed into the facility, from a completely different fuel source. Fuel cells work by converting fuel such as natural gas, biogas, and hydrogen, or a blend of fuels into electricity through an electrochemical process that requires no combustion - thus avoiding the emissions normally associated with burning this type of fuel.

In terms of support, Teledata treats its relationships with its clients as a partnership. The company’s dedicated on-site support team is available to clients 24x7. The technical team providing the customer support are the same team that built and manage the data centres, with no outsourcing or off-site help desks in place. Support is included in the price, there are no additional or hidden costs for support, and the company prides itself on transparency, keeping all cross connect pricing to install only, rather than implementing recurring charges. No automated bills are sent out for over usage of network or power, instead Teledata prefers to treat all its customers fairly with a high quality of account management. The firm also provides up to 2(N+N) UPS power protection to customer colocation racks, and Teledata’s cloud offering - CloudActiv - is active-active as standard for all cloud customers, for resilience and peace of mind.

The measures put in place by Teledata to ensure high levels of resilience through power, security and network performance have resulted in a 100% uptime record for the firm, giving clients tangible benefits of not only a high performance premium network, but also zero downtime and reduced network latency. Teledata is a carrier neutral data centre, and a LINX (London Internet Exchange) Manchester PoP.

The steps taken by Teledata to continually improve the facility and service it provides, have resulted in customer demand increasing to the point where the firm has needed to build two new data halls at its Manchester site,doubling the available capacity at the data centre. The company is now looking at additional space, with a view to expanding further in the future to meet customer demand.

Founded in 2005, Teledata is Manchester’s largest premium independent data centre. The company is ISO27001 certified, as audited by the British Standards Institute, and offers colocation, cloud hosting, workplace recovery and data centre services to businesses across the UK.

Client testimonials
Due to the nature of confidentiality and security within the industry, some of our better known clients have asked to remain anonymous, but below are some testimonials from those who have agreed to be referenced;

“We've found working with Teledata a breeze, especially when compared to some of our other partners. All the staff are helpful, have high standards, attention to detail and clearly want to do a good job which is critically important with a service like colocation.”
Rob Emery, Infrastructure Director, Codeweavers

“The team at Teledata has been a breath of fresh air compared with our previous provider. They helped us move very quickly and nothing was too much trouble. The support team, when required, was easy to reach any time of the day. We now feel we are in a better position overall than we ever have been and we have also gained significant financial benefits by moving. I would not hesitate in recommending Teledata to any company requiring a premium class data centre.”
Alastair Bates, Managing Director, Hosting Systems

“Teledata has provided the bedrock for our hosting services for a number of years. As our data centre partner they’ve always been flexible, professional and knowledgeable. Providing a consistently high level of service whilst also impressing with their future plans for sustainability and growth.”
Dan Robinson, Cloud Infrastructure Manager, BCN Group

“We have just moved to Teledata and are impressed with the setup they have there. The security and facilities are top notch and we are glad to now be able to call Delta House our home!”
Eddie Whiteley, IT Infrastructure Lead, Yesss Electrical

“Teledata made setting up in a new data centre very easy with services delivered ahead of schedule and above expectation. Being 5 minutes from major motorways makes the data centre an ideal location to get to and the access arrangements, while offering security above and beyond many data centres, are delivered in a way that also makes accessing the data halls a breeze - which is key when you have an urgent requirement. The entire team is professional and puts service first, whether it’s arranging access, the performance of network services or the cleaning regime in the data halls.You would be hard pushed to find areas for improvement.”
Nick Whittaker, CEO, Netixo

“Teledata is a key trusted partner to the Pure Technology Group. Teledata has been our primary data centre facility for over 5 years and we have been a customer for approaching 10. We have a true partner relationship between us which has helped us to deliver stable, innovative and flexible world class solutions to our customers.

The partnership and longevity of our business together has been a direct result of the relationship with both the technical and the sales teams. Having experience of many data centres throughout the country, in my view Teledata has a unique facility which strikes exactly the right balance between security, responsiveness and being able to operate and manage our services effectively.”
Mab Musa, Platform Manager, Pure Technology Group

“What stands out to me about Teledata, aside from the technical elements, is how supportive and friendly the team is to deal with. Whether it’s taking our clients on tours of the data centres, or allowing us to use their office space and meeting rooms to meet with my team and customers, nothing is too much trouble. The team is always on hand for calls or meetings, always ready to give us the information we need to help our customers and we have never been let down by Teledata.”
Conor Marken, Sales Director, Cloud Geeni