Data Centre Hosting/co-location Supplier of the Year
Custodian data centres is an award-winning and ultra-energy-efficient colocation data centre provider based in Kent, UK. Today the organisation works with an array of customers across key verticals including Managed Service Providers, Gaming and Streaming Services, Cloud, Public Sector and Enterprise businesses to support them with agile, mission-critical infrastructure and diverse low-latency connectivity via its own dark fibre network.
2021 has been a year of unprecedented demands for Custodian and for its customers. Despite dealing with the challenges from the pandemic, the company has worked tirelessly to support the ever-changing needs of its customer base, while maintaining an outstanding record for continuity and 99.9% uptime.
Its engineering team has utilised industry-leading technologies, combining it with dynamic service to intercept and mitigate all potential failures, from power outages to network interruptions. This service-driven ethos has been critical to the company’s success, ensuring they prioritise resilience and efficiency at the core of their service, and at the beginning of 2022, due to significant demand across all key customer demographics, it announced it was launching a second, 10MW data centre, DA2. In fact, 2021 saw record customer utilisation rates for its flagship Maidstone data centre and was pivotal in the development of the second site, which is soon to open in Dartford.
The pandemic resulted in a massive influx of remote working, where businesses required new levels of support as low latency connectivity, access to mission-critical applications and flexible infrastructure became a fundamental business priority. Custodian has taken great pride in providing a safe and reliable service to all customers throughout an incredibly difficult time, ensuring continuity was at the heart of its operations.
This time was particularly demanding for its MSP customers, as demand for infrastructure, IT equipment and digital services surged almost overnight and many MSPs were simply expected to accommodate the increased workloads. Custodian ensured it delivered all power, cooling, connectivity, and secure physical infrastructure, with industry-leading levels of uptime, to support this rapid increase in service demand.
It was also able to increase rack footprints, power requirements and IP transit usage, all within an incredibly quick and responsive turn-around time of 24 hours, adhering to its service SLA’s.
Further, to keep up with growing customer demands, it increased the use of remote hands within its in-house NOC team, ensuring customers could gain the engineering and service support they needed remotely. This approach was essential, as data centre professionals were named key workers and access to site became limited to key personnel only. It also not only meant that its customers could stay safe but would ensure that their infrastructure and business-critical applications remained online, connected, and safe in the hands of its expert engineering team.
Throughout this time, Custodian has solely focused on its customers, going above and beyond to support their requirements and to provide mission-critical solutions to keep their businesses operational. As a dynamic, energy-efficient and customer focussed organisation, it is a strong contender for the DCS Awards colocation supplier of the year.