Excellence in Data Centre Services Award
Entry Description
Keysource, a global data centre specialist, has been operating for over 40 years. We have been
helping to ensure business continuity for our clients who trust us to protect their reputation and keep
their critical and technology infrastructure operating. In a fast-moving digital world where continuous
availability, performance and security is expected, we understand businesses need a flexible partner
to effect change with innovative thinking.

Keysource’s purpose is clear:
Our People provide assured outcomes optimising and protecting the critical infrastructure that
underpins the digital world society relies upon.

Keysource utilises the Net Promoter score (NPS) and has been operating this for over 2 years with
new and existing customers. The Keysource NPS score, as of April 2021, was 72 providing a ‘world
class’ score and reinforces us as a customer centric business who works extremely hard to deliver for
the customer, going above and beyond.

Service Offering
Keysource have developed a service offering which provides our customers consultancy, project
delivery and operational management services. This end-to-end capability has been an important part
of our differentiation across the last 20 years to give the customer access to skills which understand
the full lifecycle of the data centre environment. The A to Z of individual services reach well over 100,
however the most important part of the process is our ability to understand the customer objectives
and the multiple drivers, challenges, and stakeholders often in play in order to give the client the right

Keysource have structured the business and services to provide customers access to a range of
capability to service fast moving multifaceted customer projects. Agility and speed are often key.
In the past 12 months Keysource has introduced new and enhanced service lines including:
• Keysource Advisory
• Project Commissioning & Testing

Our Clients
We provide global Services for blue-chip customers including:
• WTW (Risk management, insurance brokerage and advisory company)
• Garmin (Technology)
• AIG (Insurance)
• Forrester (research and advisory)
• Cadwalader (Legal Firm)
• Dell (Technology)
• Atcore (Travel technology)

Our Customer repeat business is 95% and we delivered strong organic growth through 2020 despite
the challenges of Covid -19

Client Testimonials:
Geoff Gomez, Cloud and Infrastructure Services Director at Atcore, said: “Keysource’s role in
this project from the initial brief to helping us understand the requirements through tendering,
site selection and onsite appraisal was invaluable. It ensured that we achieved a clear view on
which service was best both in terms of value for money and aligned with both our current and
future requirements.”
“The delivery of the new data centre expansion was a crucial part of our IT strategy and has
taken us to another level of resiliency. From designing to our requirements and delivering the
project without downtime, the team at Keysource were instrumental in the project’s success.”
- Paul West, Global Data Centre Director, WTW
Daren Bezants, Head of Maintenance at Royal Holloway, said: “Keysource has been a trusted
advisor for many years and understands our priorities and service expectations. Throughout
the past ten years they have never become complacent and have delivered continuous
improvements across our data centre estate. As a result it was an easy decision to extend our
agreement with them.”

Our Responsibility
Keysource recognises the importance of responding to climate change and supporting the green
agendas of its clients.
At the beginning of 2020 Keysource, partnered with Tree-Nation and committed to planting a tree for
every order it receives in a move designed to offset CO2 emissions on behalf of the company and its

Keysource also joined the SME Climate Hub and committed to halving its greenhouse gas emissions
before 2030, and race to net-zero emissions before 2050.

Keysource is consistently at the forefront of innovation, delivering leading edge solutions for its
In 2019 Keysource partnered with DellEMC to delivery and operate (sustain) Edge data centres
deployed to develop autonomous vehicles.
In 2020 Keysource launched a new facilities maintenance service which utilises the latest machine
learning/artificial intelligence technology to help organisations to transform their edge operational
management strategy. KAI (Keysource Artificial Intelligence) has been designed to enable companies
to make data led decisions around key issues such as reducing capital expenditure and unplanned
downtime or gaining greater control over their edge infrastructure.
In response to an evolving sustainability landscape and regulation requirements, Keysource designed
its Energy Optimisation Study (EOS) in 2020 to help companies optimise the energy efficiency of their
data centres, saving them money and reducing their carbon.

Supporting Standards within the Industry
Last year Keysource became a DCA approved assessor proving we are to able to apply the correct
levels of skill and expertise coupled with the required business strategy and technical knowledge. Our
40 years plus experience across all aspects of datacentre design, build and operation makes us an
ideal choice for this.
In 2019 Keysource was invited to help develop the international criteria annex with BRE Global, to
update it and make it more applicable for new data centres.

Next Chapter
With a Management Buy Out (MBO) completed in January 2021 Keysource are set to continue
providing new and relevant services to meet the demand of their customers and data centre market.
With the backing of a strong financial sponsor, Keysource plans to develop its buy and build strategy
alongside existing organic growth plans and take advantage of the significant opportunities that lie
ahead in our sector.
Our strong and experienced management team are committed to this strategy and together we are
confident that we can deliver strong growth to our shareholders and to support the continued growth
aspirations of our business partners
Supporting Documents