Excellence in Services: Park Place Technologies
Park Place Technologies
Category
Excellence in Data Centre Services Award
Entry Description
Stemming from its ParkView monitoring platform, Park Place created a new technology service category – Discover, Monitor, Support, Optimize (DMSO) – a fully integrated approach to managing critical infrastructure. Our industry-leading and award-winning services include ParkView™ Managed Services, Entuity software, and our Enterprise Operations Center.

• Improve infrastructure control and visibility in a single pane of glass
• Simplify and automate the process of ensuring Uptime
• Cost management
• Optimize capacity and performance
• Increase agility


What We Do and How We Do It

Park Place Technologies provides exceptional, global, single-partner service and support for data center storage, server, and network hardware for all tier one OEM (Original Equipment Manufacturer) equipment including but not limited to Dell, EMC, IBM, HPE, Cisco, NetApp, Oracle/SUN, Fujitsu, Hitachi, Brocade, Quantum. Park Place supports 110,000+ data centers in 150+ countries for more than 24,000 clients. Our worldwide network of 1.1 million parts stored regionally, locally, and on-site allows for fast parts distribution and service to help drive Uptime.

As an organization we simplify the management of complex and hybrid technology environments, improving return on IT infrastructure investments. The scope of our business is to provide our customers with industry leading services that allow them to continue leveraging the investments made in technologies by extending the life of their assets.

Park Place is able and ready to provide unique and superior value to the original equipment manufacturers and other third-party service providers, as we have demonstrated for 30 years. The provision of break-fix maintenance services remains Park Place’s core business unit, however, over the past few years we have developed other strategic business lines to complement our core offering of IT Infrastructure support and maintenance. Cost savings to the client average 40 percent off OEM prices for TPM support.

Historically, Park Place operated within its core focus of break-fix maintenance services for server, storage, and networking. This takes an innovative approach to managing an organization’s critical infrastructure. DMSO maximizes uptime, improves operational speed, and eliminates IT chaos, all of which accelerate digital and business transformation.
With a wide array of industry-leading and award-winning services such as ParkView™ hosted services, Entuity Network Analytics, and its Enterprise Operations Center, Park Place simplifies management of digital infrastructure environments for better business outcomes.


How Our Customers Benefit
When evaluating third party or OEM support with Park Place, our customers rely heavily on a risk vs reward analysis, Park Place propose the following common value proposition/’rewards’ within our proposed support solution:
 Gartner recognized as ‘global leading third-party hardware maintainer’ -specializing in storage, server, and networking hardware
 Cost-effective service delivery model
 In-house Support- We do not use subcontractors within our core support service offerings; all expertise and resources are internal and hired direct from the respective manufacturers. As a result, this philosophy allows Park Place to provide a transparent costing structure and can guarantee the service in which we are accountable, end to end.
 24x7 Global Coverage
 Increased Uptime & parts availability
 Flexibility – add/drop systems without penalty with credits available, short term coverage, support of legacy systems and tailored solutions
 Unparalleled Service - ‘service first’ philosophy, with a 94% satisfaction rate
 Comprehensive team of field service and Level III engineers that have, on average, 15+ years of direct OEM experience. These W2-badged engineers provide best-in-class support wherever your hardware equipment is located.
 Client Services Team to provide MS with a named resource to own the service delivery experience, manage all service reporting, and the rare service escalation.
Park Place has differentiated its service through such customer experience tools as the Central Park customer portal, which allows asset sorting, real-time ticket monitoring and the ability to add and delete contracted items; the PPTech Mobile app, which allows access to Central Park portal through any mobile device; a tracker that offers real-time tracking of engineers and parts; a First-Time Fix Guarantee, and a new podcast, “The Blue Couch Tech Sessions,” which brings industry analysts and experts to a monthly discussion on innovation.

The First-Time Fix Guarantee is a Park Place Technologies industry exclusive. Under the program, if a return trip is needed to correct the same issue on the same device serial number within five days, clients will be credited for one month of maintenance and ParkView monitoring on that device. The First-Time Fix Guarantee is free as part of a Park Place maintenance contract when devices are supported by the company’s ParkView Hardware Monitoring.
Supporting Documents