Park Place Technologies: DMSO
Park Place Technologies
Category
Data Centre Intelligent Automation and Management Innovation of the Year
Entry Description
Park Place created a new technology service category – Discover, Monitor, Support, Optimize (DMSO) – a fully integrated approach to managing critical infrastructure. Our industry-leading and award-winning services include ParkView™ Managed Services, Entuity software, and our Enterprise Operations Center.

• Improve infrastructure control and visibility in a single pane of glass
• Simplify and automate the process of ensuring Uptime
• Cost management
• Optimize capacity and performance
• Increase agility

Product/Service Details

Hardware Monitoring
ParkView Hardware Monitoring™ is the industry’s only fully-automated maintenance service, streamlining the hardware support process and helping data centers everywhere boost Uptime. ParkView Hardware Monitoring™ proactively identifies hardware events, opens incidents tickets and triages the issue. Then Park Place engineers are dispatched immediately to your data center to resolve the issue, making the service process as efficient as possible.

Professional Services
Park Place Technologies offers complete ITAD services for your storage, server and networking devices. Our services can include de-installation, transportation, hard drive erasure or destruction both on and off site, E-Waste recycling and certificates of destruction.


ParkView Hardware Monitoring
ParkView Hardware Monitoring™ is a hosted service that boosts Uptime by proactively monitoring data center storage, server and networking hardware 24/7. ParkView™ develops baselines — specific to your environment — that help filter out noise, resulting in alerts being sent only for actionable events. ParkView™ can even predict some events before they occur. When remediation is needed, ParkView™ automatically opens incident tickets and triages the issue. Then, Park Place engineers are dispatched immediately to your data center, making the service experience as efficient as possible.

ParkView First Call
When an issue is detected on hardware that requires service by the manufacturer, Park Place will contact the OEM for you, make sure a ticket is opened, and save you the time and hassle of waiting on the phone or monitoring your email for a response. Park Place serves as the single point of contact for all data center asserts (except storage systems/ devices under OEM warranty), regardless of who provides maintenance for those assets. Park Place will answer the customer call or email immediately and gather data about the service event. Park Place will open an incident with the current OEM service provider on the customer’s behalf.

ParkView Server Management™
ParkView Server Management™ brings the tools and expertise to support your hybrid infrastructure; physical, virtual and cloud technologies. Our service delivered by our Enterprise Operations Center (EOC), streamlines IT operations by simplifying the management of compute environments and provides you with incident management, patch management and remediation.
ParkView Network Management™
ParkView Network Management™ brings the tools and expertise to deliver exceptional performance, visibility and intelligence to manage your network in today’s changing IT environment. Our service delivered by our Enterprise Operations Center (EOC), streamlines network management processes by simplifying management of hybrid environments, supporting new technologies and ensuring outstanding end-user experiences.
Entuity
Entuity delivers an enterprise software solution for network performance monitoring and analytics, that delivers a wide range of solutions from a single server inclusive of network discovery, topological mapping, monitoring and management, flow and network application path analysis.
Supporting Documents