Data Centre Intelligent Automation and Management Innovation of the Year
Entry Description
InCommand is Serverfarm’s proprietary integrated platform, which gathers all physical assets in IT, facility and data center environments and presents them as a virtualized service - creating a cloud-like experience for data centers. InCommand provides businesses with virtual control over their IT infrastructure, delivering the powerful insights needed to drive capacity planning, change management, life cycle management and increased day-to-day operational efficiency. Using sensors and artificial intelligence-powered applications, InCommand monitors all customer infrastructure, aggregating data across devices in one portal. Serverfarm’s global NOC team - which can operate remotely from around the world using the cloud-based platform - then sifts through the noise of tens of thousands of alerts and delivers actionable insights to IT leaders and executives. The AI backbone means that every day InCommand operates - with each new customer and each new alert - the system learns, and all Serverfarm clients benefit.

InCommand is more than simply another data center management software layer. The platform combines people, processes and a portal to provide a managed services approach. Serverfarm is on a mission to inject automation, efficiency and sustainability into every stage of the IT pipeline and deliver true Data Management as a Service (DMaaS) - not just DCIM delivered via cloud. By teaming up with some of the most experienced, cutting-edge partners in the industry and listening closely to evolving customer needs over the past 20+ years, Serverfarm has emerged as an innovator and disruptor in the DMaaS space. Serverfarm is now delivering DMaaS at over 100 locations across 40 countries.

To illustrate the power of InCommand with one recent, real-world example, Serverfarm implemented the system in a customer data center, and 90,000 alerts showed up in the first month. Serverfarm identified 108 alerts needing human intervention (nearly 89,000 were just noise), addressed those concerns, and not a single alert became an escalation. The customer saw zero tickets. InCommand has proven the ability to increase infrastructure capacity utilization rates from 30% to 80%. It helped one organization save $33 million in planned construction costs, while allowing one Fortune 300 company to save over $22 million in CapEx and OpEx.

Over the past year, Serverfarm has been analyzing customer and internal team feedback to provide an enhanced iteration of InCommand, which is now more scalable and globally integrated, operating as an ecosystem that constantly learns and improves customer IT environments. The company recently launched a more robust, insightful and streamlined version of InCommand, which feeds insights to Serverfarm’s cloud-based global Network Operations Center (NOC). These updates deliver the following benefits to clients:

● Additional intelligence and insights around their data center and IT infrastructure and operations through the mechanical, electrical and plumbing (MEP) dashboard
● Automated reports showing trending data alongside Serverfarm’s guidance on proactive improvements
● Further assurance that Serverfarm’s NOC will continue the same quality of operations even in the case of incidents such as natural disasters and pandemics

This latest iteration of InCommand introduces an elevated level of large-scale automation, with the platform aggregating data from multiple systems over long periods of time and providing trends and analytics that save companies millions when it comes to CapEx and OpEx. It addresses the realities of the very complicated world of data center and IT management and provides the solution to how to make it flexible, agile and cost-effective. Today’s enterprise and service provider executives would rather spend resources on innovation, digital transformation and customer service, leaving data center management to experts who run these facilities day in and day out. InCommand is the fully managed solution to that growing market demand. Moreover, the cloud-based InCommand platform allows organizations to optimize their data center operations virtually. This platform helped many organizations navigate through COVID-19 travel bans and onsite restrictions, while keeping their critical data managed smoothly. Now more than ever, the demand for an integrated cloud-based service platform such as InCommand is rapidly growing.
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