Vertiv™ Data Centre Service Capabilities Endorsed by Global Organisations like Digital Realty, Telefónica, Acantho and Vinci Facilities
Excellence in Data Centre Services Award
Entry Description
At Vertiv™, we work with our customers to ensure we create a world where critical technologies always work. Vertiv was built into an industry leader by consolidating some of the strongest brands in power, thermal, and IT management (Avocent®, Liebert®, NetSure™, Geist™, E+I Engineering Group) and by delivering unsurpassed performance in our wide range of services. We bring this combination of strengths to life on a global scale, ensuring that we’re able to serve our customers wherever you do business. Vertiv has the largest factory-trained service force with more than 3,000 field engineers. Our service team members are located in virtually every major country across the globe and are backed by more than 400 technical support/response personnel. This means that no matter where our customers operate, they are covered by the most knowledgeable engineers and technicians available.

We're proud to be a valued service partner to many leading organisations ensuring their critical equipment performs optimally, from ensuring product delivery and installation to remote and direct maintenance. To support this submission to demonstrate our excellence in data centre services, here below are some recent testimonials from customers namely Digital Realty, Telefónica, Acantho and Vinci Facilities, where they praise our product sales, service engineers and project managers for their involvement on recent projects.

Digital Realty, UK: This year has been an exceptional year for us at Digital Realty's LHR17 Data Centre and I would like to also convey my personal thanks to all the Vertiv Teams that have worked tirelessly with us over this past year on both Projects, Maintenance and Reactive Repairs, You have all gone above and beyond and have smashed this year’s expectations. Keep up the great work and please pass our collective thanks to all the teams supporting us.

Telefónica, Spain: Vertiv's experienced teams and the use of the latest technology in its class has made this possible for us. (Luis Angel Carraminana, Telefonica Head of Infrastructure and Energy)

This isn't a job for just anyone. You need a highly experienced partner to be able to get around in an environment as complicated as this building where the last thing we need is any sort of incident or anything that could affect the service we offer to our clients. (Octavio Castellanos, Telefonica Energy & Property Manager)

We are certain that disruptive projects like Conception in which we benefit from Vertiv's global experience are key to achieving our energy and climate goals. We hope that we can soon bring this project's successes to other geographies in which Telefonica operates (Nilmar Saccomandi, Telefonica Head of Network and System Infrastructure)

Acantho, Italy: We knew that the expansion of our Data Center in Imola would be a challenge in terms of continuity and energy efficiency of the entire system. For this reason, we looked to Vertiv with whom we have by now established a trustworthy relationship, given the expertise and professionalism demonstrated in the past fifteen years. For us at Acantho, the advantage of the Vertiv offering was the LIFE remote diagnostics and preventive monitoring service that ensure us total availability 24/7, 365 days a year, with a maximum of four hours from the call and a scheduled annual maintenance visit. (Max Bombardi, Acantho Data Center Management Officer)

Vinci Facilities & Walsgrave Hospital, UK: Vertiv and VINCI have invested time to better understand the unique challenges presented when delivering maintenance and project activity in a live 24/7/365 Healthcare environment. Their staff and specialist sub-contractors have embraced our local systems and procedures and have actively contributed to the delivery in good time. Vertiv have embraced our 'Supply Chain Management' Tool and have steadily shown incremental improvement against the mutually agreed targets set over the past two years.To aid with effective communication and collaboration Vertiv appointed an active "Relationship Manager" to oversee all aspects of the maintenance Contract from 'Cradle to Grave'. The benefits of a single point of contact (SPOC) have proved beneficial to both VINCI's Operational and Commercial teams and has helped the two predominant work-steams of Uninterruptable Power Systems (UPS) and Stand-by Generator, offered by Vertiv, to be considered as a single homogeneous service offering. Working jointly with VINCI, the maintenance plan has been honed to ensure that all activities are delivered at dates and times where the disruption to the end-user customer is minimised, as far as is possible. In many cases, due to nature of the site such maintenance is delivered outside of normal operating hours. Vertiv have worked in conjunction with VINCI's Standard Operating Procedures and have embraced 'The Way We Work' in relation to the generation and production of standardised paperwork and reporting. Additionally, by having a concise awareness of the Mandatory Safety Standards and Mandatory Environmental Standards the work undertaken is consistent with the desired performance levels required and delivered throughout the contract.
Supporting Documents