Going over and above for the client and his team
Optimum Group Services
Entry Description
Lewis Mears - Data Centre AC Engineer

Lewis joined the Telstra data centre approximately two and a half years ago, having completed his apprenticeship with Optimum.
He is solely responsible for the uptime of 120 DX CRAC units, covering full maintenance, repairs and more recently, installation works. The systems on site are now becoming EOL and Lewis has had to develop a number of EOP's and train the shift technicians on site to be able to resolve any issues on site to maintain cooling uptime and temperature / humidity within SLA across 24/7 shifts.

I find Lewis to be extremely professional and diligent, particularly when dealing with the client in managing his expectations whilst delivering a great service and the client has also reflected on these comments.

Lewis is on his path to becoming a data centre supervisor and has really demonstrated over the past 2.5 years especially during COVID how supporting and accessible he is to support and develop.