Data Centre Hosting/co-location Supplier of the Year
After launching to the UK colocation market in spring 2018, IP House had a sterling year in 2019, achieving and maintaining a number of benchmarks in terms of partnerships, service reach and new customers.
IP House's London Docklands data centre is built to Tier III standards on the edge of the city's financial district, and contains over 14,000 sq ft of premium, low-latency white space, with the capacity for 512 racks across two technical data suites.
“From the design stages through to the deployment of the first pod, our focus has always been built around three core and customer-centred principles,” says Vinny Vaghani, Operations and Commercial Manager at IP House. “The first was to partner with industry-leading vendors, which ensures we deploy the most reliable and innovative technology solutions throughout the facility.
“The second was to gain accreditations that would reflect our commitment to uptime, security, resiliency and continual improvement. The third was to develop a reputation for industry-leading customer service, which is something all of the founding members are extremely passionate about.”
Vaghani says: “In the last year we have carved out an important position in a busy London hosting and colocation market. As the industry consolidates in places in response to competition from larger players, we have managed to continue to grow as a result of our wide-ranging and consistently good offering.”
The company provides modular, agile, flexible and scalable bespoke solutions. Its facility is both cloud and carrier-neutral, with superfast connectivity to the London Internet Exchange (LINX) and multiple cloud platforms.
IP House utilises a category 6 backbone cabling infrastructure to deliver support for high-speed networks going up to 100Gb/sec, making it the perfect high-performance solution for customers dependent on connections to business-critical applications and data hosted within the facility.
Connectivity service providers at the data centre include euNetworks, Zayo, CenturyLink, Telia Carrier, BT and Vodafone. And cloud connect partners to support customers include Amazon Web Services, Microsoft Azure, Google Cloud Platform, IBM Cloud, Alibaba Cloud, Salesforce and Oracle Cloud. Our multiple cloud provider services offer guaranteed industry-leading SLAs.
CUSTOMER BENEFITS FOR CLOUD CONNECT
• Private connectivity through our network providers
• Access to leading cloud providers
• Reliable, secure and low-latency for high-performance
• cloud computing
• Avoid public internet congestion
• Delivered on a global network by industry-leading providers
BESPOKE AND FLEXIBLE PRICING
Our bespoke services and flexible pricing are designed to suit any business requirement. We can offer cost-effective fixed, burstable or usage-based pricing to suit your needs.
Pricing is readily available for 10Mbps to 100Gbps of bandwidth in various configurations: DIA (single location), aggregated (shared bandwidth for multiple locations) and IP VPN (virtual private network using IP/MPLS backbone) to connect multiple locations.
Our commercially flexible pay-as-you-grow approach to scalability and deployment provides businesses the utmost reliability at competitive prices.
ENVIRONMENT & MONITORING
Industry leading monitoring, courtesy of Schneider Electric’s StruxtureWare DCIM suite, provides extensive visibility across the entire data centre to give customers peace of mind.
Environmental sensors alert our facility operators and clients to changing conditions to allow precise reporting of the environment. Our highly intelligent BMS integrates seamlessly to combine all monitored elements of the facility.
✓ Power, temperature and humidity monitoring
✓ DX cooling
✓ FM200 fire suppression
✓ Leak detection
This high-level monitoring, together with optional service additions, available to
all of our clients.
Deploying resources to site to perform planned and unplanned maintenance work can be inconvenient and costly. To help support the day-to-day operations of your hosted equipment, and therefore your business, we offer a comprehensive support service covering the management of on-site tasks, procedures and fault reporting. Our certified technicians are on hand, 24/7.
Examples of the services covered by our Smart Hands offering are:
✓ Rack and unstack equipment
✓ Fluke® testing, replacement, addition or removal of cabling
✓ Backup media management
✓ Daily visual inspection of hardware
✓ Installation and swap-out of hardware components
✓ Power cycling of servers, routers or other equipment
BUILD & TEST SUITE
IP House provides a private and secure test suite for customers allowing for maintenance and build work to be carried out on-site. Equipment can be shipped directly to site allowing configuration to be completed at the facility.
To ensure compliance with industry regulations and mitigate risk for end-users, IP House has also sought widely-recognised accreditations. These include:
EN50600 – Used to certify that the facility meets the requirements of a concurrently maintainable data centre, using a four-level rating to describe the resilience and redundancy level of the site.
ISO 27001 – For information security management systems. This helps organisations to manage the security of data assets such as financial information, intellectual property, employee details or information entrusted by third parties.
ISO 9001 – For quality management. This family of standards provides both guidance and tools for companies who want to ensure that their products and services consistently meet customers' requirements, and that quality is continually improved.
ISO 50001 – For energy management. This helps organisations to save money as well as helping to conserve resources and tackle climate change.
ISO 14001 – For environmental management. This family of standards provides practical tools for companies looking to manage their environmental responsibilities.
IP House renewed all the above ISO certifications against its facility in autumn 2019.
“IP House are committed to providing customers with a secure, competitive and resilient colocation service, that safeguards them against downtime,” said Sean Hilliar, Data Centre Manager at IP House. “Our customers can be assured that we are focused on both innovation and continual improvement. These are the values on which our brand has been built and will be our differentiators in a market where space is currently low and capacity is in high demand.”
IP House benefits from over 20 years of experience and knowledge across its management team from working with industry leading brands. It also benefits from being part of Metro Networks, which provides extensive coverage across the UK and connects the facility to other major national communication hubs.
IP House has built strong relationships with a number of key customers who have benefited from the high specification of its facility and the wide range of services and support it offers.
These include Bink Networks, a managed service provider. Bink says: “As an experienced operator, we have seen a steady rise in the number of solutions providers entering our industry. Our challenge was the procurement of a data centre footprint that would allow us to remain profitable in the future.”
It said: “We were keen to explore the newly refurbished data suites at IP House and discover the potential benefits we could offer to our customers. The operators and extensive technology upgrades impressed us from our first visit.
“We have measurable data to demonstrate to our customers that our hosting services at IP House deliver on our service and reputation as a trusted managed service provider. By working closely with the team at IP House, we have been able to facilitate a convenient expansion of our estate within the facility.”
Joseph Waite, chief technology officer at Bink Networks, says: “We highly recommend the facility and operator, for the quality and standards upheld and for a team who extend their attributes, wherever possible, to assist their clients. With such a close-knit operation, you can be guaranteed a personalised service.”
Another satisfied customer is the Deep Sea Geographical Surveying Company. It said: “We were seeking a short-term colocation [for about three months] solution with rapid provisioning for our testbed environment with high-density power circuits. 63A feeds were required for suitable testing of our IT infrastructure, particularly for our UPS needs.”
Post-completion, it also needed suitable logistical assistance to arrange smooth migration of the equipment to the final destination of a maritime expedition.
The customer said: “IP House were a perfect fit for our project, having met our technical
requirements. From our initial meeting, we were able to establish a close working relationship with the on-site team who were able to support and assist with our setup.
“The Data Centre Manager showed an unrivalled passion for service delivery and client satisfaction. We were super confident in his capabilities, communications and planning around our solution.
It said: “The service was delivered to an impeccable standard and we successfully completed the setup and commissioning of our IT infrastructure. Our team were able to complete this with great efficiency and they began the first phase of their expedition having had a comfortable, convenient, stress-free setup. A fully focused team is critical for our voyages.”
Deep Sea Geographical Surveying Company's head of IT said: “We would like to thank the team at IP House for all their support, hospitality and for being able to turn around our requirement so quickly. The absence of any delays from IP House guaranteed we remained on target for the deployment for this submarine project.”
Another customer, Re-Solution, is also willing to chip in as to the merits of IP House. It said: “We needed a service partner who could facilitate the next step of our solutions strategy and support us in building our service portfolio, as we opened into new areas of opportunity.
Low latency and high-bandwidth was a major factor for us, and IP House are able to deliver both, being in one of the UK’s most connected locations.”
It added: “We were seeking a service provider who could be a true extension of our team, night or day. With a dedicated point of contact and a leadership team at the forefront, it was precisely the chain-free relationship that we were looking for and to build upon.
“From a technical perspective, the Data Centre ticked all of our boxes, whilst demonstrating added value from their extensive ISO accreditations.
“Our sales teams have been able to immediately utilise our investment at IP House by opening new services for potential opportunities. We have already begun campaigning around how we can help our existing clients on their IT infrastructure and cloud platform strategies.”
Sean Draper, director of Re-Solution, said: “The team at IP House, most importantly the
decision makers, are always available. We find this to be a priceless asset and core to our success, especially when we are faced with time constraints.”
“They can quickly make decisions and turn around service requests for rapid results.”
All this makes IP House a prime candidate for Data Centre Hosting/Colocation Supplier of the Year.